Technical Services News
April 2010

Security Advisories

Technical Documents

Field Notices

Related Links

About This Newsletter

Cisco Certification Goes Mobile
Debuting this month in the Cisco Learning Network Store, is Cisco M-Learning for CCENT and CCNA exam preparation. More...

Implement Borderless Access Solutions
Borderless Networks, a Cisco next-generation architecture, delivers the new workplace experience, connecting anyone, anywhere, using any device, to any resource securely, reliably, and seamlessly. More...

Inform. Protect. Respond.
Cisco's Security Intelligence Operations (SIO) aggregates information from tightly integrated data derived from multiple Cisco devices and services to continuously assess and correlate threats and vulnerabilities. More...

Put the Experts to Work for You at Cisco Live 2010
Knowledge is power – and the power of many minds working together is undeniable. More...

Live "Ask the Experts" Events
Mark your calendars now for these interactive sessions in our Cisco Support Community – Ask the Experts series. More...

Ten Features of NX-OS That Everyone Should Consider
With the advent of the Nexus series of data center switches, a new operating system, NX-OS, was introduced to the world. This Chalk Talk by Ron Fuller will review ten of the most compelling features in NX-OS and explain why everyone should consider them. More...

Two New Broadcasts from TechWiseTV
Tune in and discover the compelling benefits of unified computing in your data center. Also, dispel the myths and find out about the realities behind a successful TelePresence implementation. More...

New Cisco Product Documentation Available Online
"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. More...

Upcoming "Ask the Expert" Events from NetPro
Check out current and upcoming events and discussions through Networking Professionals Connection. More...

Cisco Unified Communications Manager Denial of Service Vulnerabilities
Multiple Vulnerabilities in Cisco Digital Media Manager
Cisco Digital Media Player Remote Display Unauthorized Content Injection Vulnerability
Cisco Unified Communications Manager Express Denial of Service Vulnerabilities
Cisco IOS Software Session Initiation Protocol Denial of Service Vulnerabilities
Cisco IOS Software NAT Skinny Call Control Protocol Vulnerability
Cisco IOS Software H.323 Denial of Service Vulnerabilities
Cisco IOS Software IPsec Vulnerability
Cisco IOS Software Crafted TCP Packet Denial of Service Vulnerability
Cisco IOS Software Multiprotocol Label Switching Packet Vulnerability
Summary of Cisco IOS Software Bundled Advisories, March 24, 2010

Configuration Example:
Manage Multiple Instances of OSPF with SNMP Contexts

TAC Case Collection Solution:
Why Some ifTable Columns Do Not Appear for Certain Interface Types

Routers

Configuration Examples:
ASA 8.3(x) Dynamic PAT with Two Internal Networks and Internet
ASA/PIX: How to Use the CLI to Upgrade the Software Image on a Failover Pair

TAC Case Collection Solution:
Traceroute is Not Working Through the PIX 500 Series Firewall

Configuration Example:
UCS 6140XP-40-port Fabric Interconnect Replacement or Upgrade for a UCS 6120XP-20-port Fabric Interconnect

Configuration Examples:
Unified Communications Manager 7.X Domain Certificate
Unified Contact Center Express: Configure an Agent to be Automatically Recorded in Cisco Agent Desktop

Tech Notes:
Unified MeetingPlace 7.0 Single Sign-On with WebEx Type II
Troubleshoot the Cisco Unity Connection Certificate Error in a High-availability Environment
Unity Bulk Import Fails to Start
Unified Communications Manager: Daylight Savings Time during Spring 2010
Troubleshoot Error during Cisco Unified Communications Manager Bootup
Add a New Service to the Cisco IP Phone to Display Customized URL
Unity 7.x: ADschema Setup Error Message

TAC Case Collection Solution:
How to Upload, Download, and Delete an AA Greeting or Audio Prompt File in Cisco Unity Express

White Paper:
Indoor Mesh Deployment Guide

TAC Case Collection Solution:
The "[ERROR] spam_lrad.c 1553: spamProcessJoinRequest :spamDecodeJoinReq failed" Error Message Appears During the Upgrade of AP from Autonomous to LWAPP Mode and is Connected to the Wireless LAN Controller that Runs Version 3.2

Cisco Emergency Responder 7.1.X, 7.0.X, 2.0.X, and 1.X.X are Unable to Locate Cisco IP Phones with a MAC Address Starting with "9", Update Required
CS-MARS-110/110R/210/GC2/GC2R Appliances - Some Third-Party Hard Drives Have an Increased Chance of Data Corruption
CS-MARS-25/25R Appliances - Some Third-Party Hard Drives Have an Increased Chance of Data Corruption

IP

Tech Notes:
How to Block One or More Networks From a BGP Peer
U.S. Daylight Saving Time (DST) Changes for 2007 to Present

SECURITY AND VPN

Tech Notes:
ASA 8.x: AnyConnect VPN Client Troubleshooting

SWITCHES

Tech Notes:
Migrate Standalone Cisco Catalyst 6500 Switch to Cisco Catalyst 6500 Virtual Switching System

UNIFIED COMPUTING

Configuration Examples:
CIMC Firmware Management on UCS C-Series Servers
Series Fabric Extenders - Set up Connectivity between Fabric Extender and Fabric Interconnect in UCS
Configure Chassis and Server Discovery Policies for Cisco UCS
Configure LAN Pinning Group for Cisco UCS
VLAN Configuration in Cisco UCS
Set up RADIUS Authentication for Cisco UCS
Create Multiple Service Profiles through Template
Unified Computing System KVM Console Access to Blade Server

VOICE AND UNIFIED COMMUNICATIONS

Tech Notes:
Cisco Unity 4.0 to 4.2 Upgrade Fails
Unity 7.x: Unable to Import a Subscriber into Unity
Problems Adding Subscribers to Newly Installed Cisco Unity 3.x and 4.x Systems
Unity Connection 7.x Error Messages
Unity 7.x System Administrator Web Issues
Cisco Unified Communications Manager 6.x: Unable to Log In to the Administration Page or User Page

WIRELESS

Q&As:
Wireless LAN Controller (WLC) Design and Features

Cisco Certification Goes Mobile

Debuting this month in the Cisco Learning Network Store, is Cisco M-Learning for CCENT and CCNA exam preparation. Browse mobile learning modules for your Apple iPhone® and iPod touch® and discover the benefits of mobile study now.

For more information, visit the Cisco Learning Network.

Borderless Networks, a Cisco next-generation architecture, delivers the new workplace experience, connecting anyone, anywhere, using any device, to any resource securely, reliably, and seamlessly. It can also accelerate your business growth with powerful new capabilities that help reign in energy costs, harness the power of video with your employees and customers, and deliver a seamless experience wired or wirelessly.

The Cisco Borderless Access portfolio delivers advanced medianet services that identify rich-media applications and devices and automatically optimize the end-to-end delivery of video including streaming media, TelePresence, video surveillance, and desktop collaboration across wired and wireless connections.

By bringing seamless, trusted security to your wired and wireless infrastructure, Cisco Borderless Access solutions ensure your organization is ready to meet current and future regulatory requirements, embrace new business opportunities, and harness evolving technologies to drive the next wave of innovation in your organization.

Learn more about Borderless Access solutions at http://www.cisco.com/go/borderless

Underlying all Cisco products and services is a Cisco organization known as Security Intelligence Operations (SIO), which aggregates information from tightly integrated data derived from multiple Cisco devices and services to continuously assess and correlate threats and vulnerabilities. SIO's mission is to inform, protect, and respond through the use of early-warning network intelligence, threat and vulnerability analysis, and proven Cisco mitigation solutions to help protect your network.

Sources for SIO include:

• Cisco worldwide Threat Operations Centers (TOCs)
• Cisco Security Remote Management Services
• SensorBase Network
• Cisco Security IntelliShield Alert Manager
• Cisco Intrusion Prevention Systems
• Security Research and Operations
  • Product Security Incident Response Team (PSIRT)
  • Applied Intelligence Team
• Cisco Security Incident Response
• Corporate Security Programs Office
• Global Policy and Government Affairs

Source collection, analysis, and delivery of Security Intelligence content that includes services, publications, VoDs, and podcasts are among the key resources offered through SIO. SIO provides insight into threat trends and future outlook to protect the network through security best practices guidance and mitigation techniques.

To learn more about SIO, visit: http://tools.cisco.com/security/center/home.x

The Cisco Support Community (CSC), through the Red Cross, is donating to the relief efforts for Haiti, and we invite each of you to join us in lending a hand. The program is simple. Each time you rate a CSC discussion, Cisco will donate $1 USD to the American Red Cross Haiti fund, up to a maximum donation of $10,000 USD.

Rating helps the community by recognizing the quality of the contributions, and we want to encourage it. Now when users rate, they'll also be helping the Red Cross help Haiti. We'll track our daily progress in the community and on Facebook so you'll always know how we're doing.

Knowledge is power – and the power of many minds working together is undeniable.

Cisco Live, which takes place June 27-July 1 at Mandalay Bay in Las Vegas, not only offers more than 500 technical sessions spread across 4 educational tracks, a free certification exam with your full conference registration, and a myriad of networking opportunities – it's your best opportunity of the year to interact directly with the Cisco experts that build and support your Cisco products, arming you with the knowledge you need to make powerful changes in your organization.

Cisco Live offers multiple opportunities to interact with Cisco experts:

• The Technical Solutions Clinic - Interact directly with Cisco Technical Assistance Center engineers. Bring your toughest technical challenge to the Technical Solutions Clinic and work through it with a Cisco expert in an informal discussion setting complete with an interactive white board setup. You'll walk away with new perspectives and approaches to consider.
• Meet the Engineer - Meet with the engineers who design and build your Cisco solutions. These Cisco experts will give you fresh insight into the technology and provide invaluable advice on how to maximize your use of Cisco solutions
• Table Topics, Cisco Live, and Networkers Virtual Platform - Thousands of your peers attend Cisco Live, and chances are they have faced or will soon face some of the same challenges. Learn how they solved them or share your insights into a challenge already conquered by you and your team at one of the many networking opportunities at Cisco Live – including Table Topics, social events, and peer networking in the Cisco Live and Networkers Virtual Platform.

When you register by April 16, you'll save $300 USD off the price of a full conference pass, or redeem your Cisco Learning Credits. Special government/education discounts are also available.

Register today for Cisco Live.

Don't miss these interactive webcast sessions in our Ask the Experts series. Both events will be hosted on www.ciscolivevirtual.com and are open to all customers and partners. We look forward to your participation!

• Wireless Control System
  Join Cisco expert Lucien Avramov, a technical leader in the Network Management Group in the San Jose Technical Assistance Center (TAC), as he provides troubleshooting techniques and tips for Cisco's Wireless Control System (WCS), Wireless LAN Controller (WLC) software, and location server-related tips.
  
  Register today for this session on April 20 at 10 a.m. Pacific Time.
  
  
• Cisco Support Website: Get to Know Your Software Center
  Join the Software Download team and learn how to make effective use of software tools and website features that can help you streamline your software download experience. In addition, you'll be among the first to preview upcoming enhancements.
  
  Register today for this session on May 13 at 10 a.m. Pacific Time.

Journey to Unified Computing
Discover the compelling benefits of unified computing in your data center and learn how this new architectural approach will dramatically reduce your server, cabling, cooling, provisioning, and management needs. Learn how you can take a building block approach to a unified data center, while enjoying significant ROI at each step.

Learn more and register to view today.

Exploring the Engineering Behind Cisco TelePresence
Are you ready for the Cisco TelePresence revolution? Dispel the myths and find out about the realities behind a successful implementation. Learn why the latest technology innovations make widespread deployment much easier than you might have thought, reduce bandwidth requirements, and enable you to extend TelePresence beyond your firewalls without overhauling your network.

Learn more and register to view today.

"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly to the documentation for your products.

In addition to many new and revised documents, highlights of the March release include documentation for the following:

• Cisco IOS 15.1(1)T and Cisco IOS XE
• Cisco Unified Video Advantage
• Cisco Unified MeetingPlace

View the latest release of "What's New in Cisco Product Documentation" online or as an RSS feed today.

Networking Professionals Connection (NetPro) is an interactive website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.

"Ask the Expert" events let you discuss specific networking issues online with Cisco engineers:

• "Unified Messaging and Virtualization," now through April 23
• "Deploying Mobile Solutions for Cisco UC," now through April 23
• "ISR G2 Security," April 26 through May 7
• "Borderless Network II Switching Platform," April 26 through May 7

Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the most current schedule.

To attend an event or participate in a discussion forum, visit Networking Professionals Connection.

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