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Technical Services News
Febuary 2010

Security Advisories

Technical Documents

» Cisco IOS and NX-OS Software
» Unified Computing
» Voice/Unified Communications

Field Notices

» TelePresence

Related Links

» Updated Technical Documents
» Mobile Version
» TS News Website
» Cisco Support Community
» Accessing Cisco Technical Services
» Events, Webcasts, and Seminars
» Networking Professionals Connection
» Contact the TAC

About This Newsletter

Reader Tip

NEW – Cisco Support Community on Mobile Devices
We are excited to announce the launch of two new solutions that will enable access to Cisco Support Community (CSC) from any Web-enabled mobile device. Read the complete article online. More...

Reader Tip: How to Check an AAA–Server Authentication on Cisco ASA/PIX/FWSM
This month’s reader tip from Syed Khushnud Amer Ali Shah Gilani demonstrates how to test an AAA–server authentication. Read the complete article online. More...

CCNP Certification Revised
Cisco has updated its Cisco CCNP certification for network engineers through a comprehensive process involving customers and partners from around the globe. More...

LIVE "Ask the Expert" Event February 23
Get expert help on embedded management technologies at the next Live "Ask the Expert" Event. More...

Two New Broadcasts from TechWiseTV
Tune in and learn how unified fabric can dramatically simplify your data center architecture. You will also learn strategies and solutions to create nonstop network performance. More...

Planning for Complex Networks
This month’s Chalk Talk features an excerpt from the book CCNP ROUTE 642-902 Cert Kit: Video, Flash Card, and Quick Reference Preparation Package. More...

Pre-Registration Open for Networkers and Cisco Live 2010
It is never too early to save your spot at Cisco Live 2010, the industry's premier education and training event for IT, networking, and communications professionals. More...

Upcoming "Ask the Expert" Events from NetPro
Check out current and upcoming events and discussions through Networking Professionals Connection. More...

New Cisco Product Documentation Available Online
"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. More...

Security Advisories

CiscoWorks Internetwork Performance Monitor CORBA GIOP Overflow Vulnerability
Cisco IOS XR Software SSH Denial of Service Vulnerability
Multiple Vulnerabilities in Cisco Unified MeetingPlace

Technical Documents
Cisco IOS and NX-OS Software

White Paper:
Cisco IOS Reference Guide

Unified Computing

Configuration Examples:
UCS C-Series Servers Troubleshooting Tips
Set up CIMC for UCS C-Series Server
UCS C250 M1 Memory Population Rules


Voice and Unified Communications

Configuration Examples:
E-Mail Interaction Manager: How to Install the WIM Component on a Separate Server During E-Mail Interaction Manager Installation
Cisco Unified Communications Manager Bulk Administration: Update the User Display Name

Tech Notes:
Cisco Unity 7.0 Error: "8004010f /web/common/include/saconstinc.asp,- 122"
Unity 7.x: Unable to Import a Subscriber into Unity
Troubleshoot the Error "Unable to connect to the voice server" in a Unity Server
Cisco Unified Communications Manager 6.x/7.x: Pressing Mobility Softkey Shows the "You are not a valid Mobile Phone User" Error
Visual Voicemail: "Keep me signed in" Option Does Not Appear
Unified Communications Manager: Delete Inactive Users

Cisco TAC Case Collection Solution:
How to Calculate the Number of DSPs Required on a Cisco IOS Voice Gateway in Order to Provide Conferencing and Transcoding Information

Field Notices

TelePresence

On CTS500, CTS1000, CTS1100, CTS1300, CTS3000, CTS3200, Degraded Performance Issue May Cause Poor Call Quality and/or Dropped Calls on Specific Lots of Cisco TelePresence Codecs - Screening Procedure and Replacement Program Available

Updated Technical Documents

Voice and Unified Communications

Tech Notes:
Troubleshoot CAR Login Failures
Cisco CallManger: Troubleshooting RTMT Issues
Unable to Access Cisco Unity SA or AA Web Pages

Wireless

Tech Notes:
WLAN Radio Coverage Area Extension Method
Bridging Wireless Bandwidth

Q&As:
Lightweight Access Point
Wireless LAN Controller (WLC) Design and Features
Cisco Aironet Access Point

Cisco TAC Case Collection Solution:
What Are All the Ports Required for LWAPP Communication When a Firewall Exists in the LWAPP Network?

NEW - Cisco Support Community on Mobile Devices

We are excited to announce the launch of two new solutions that will enable access to Cisco Support Community (CSC) from any Web-enabled mobile device.

The Mobile Web Support Community Search lets you search for and view any discussion on CSC by simply typing in a keyword on your mobile phone. To receive the mobile URL, text the word "support" to any of the following numbers:

  • North America = 24726 (Cisco)
  • UK/EU = +44779780164
  • India/Pakistan = 919901218888
  • South Korea = 01333663671

We also have a new service called "Post by E-Mail" for CSC, which lets you receive the latest community posts directly by e–mail and reply with a "click–and–reply" post. Simply click on the "Receive e–mail notifications" link next to your favorite discussions.

For more information, visit the Cisco Support Community

CCNP Certification Revised

Cisco has updated its Cisco CCNP certification for network engineers through a comprehensive process involving customers and partners from around the globe. The revision focuses on the competencies that are needed to plan, implement, and troubleshoot routed and switched networks and is designed to be more predictive of job readiness. CCNP offers a career development path for Cisco CCNA certified network associates and a solid foundation for those who are interested in Cisco CCIE.

The CCNP curriculum is designed for network engineers with at least one year of professional work experience who are ready to advance their skills and work independently on complex network solutions. The revised CCNP certification requires three 120–minute exams–ROUTE #642v902, SWITCH #642–813, and TSHOOT #642–832–that validate the key competencies of network engineers. The CCNP exams are expected to be released in March–April 2010.

Special Offers for CCNP TSHOOT Beta Exam

The new CCNP TSHOOT certification exam will first be available as a beta; candidates can register and take the beta (#643–832) from February 16 through March 26, 2010. To encourage beta testers, Cisco will provide the TSHOOT beta exam free of charge to the first 150 candidates who complete it. (Use the promo code TSBETA when registering.) After that, beta exams will be available a discounted price of $50 USD. Passing scores on beta exams count towards certification just like final release exams; however scores will not be available until April 30, 2010. The TSHOOT exam is a good choice for re–certification because it validates the troubleshooting skills commonly used by professional level network engineers on the job. Act quickly to obtain a free beta exam; CCNP is Cisco's second most popular certification worldwide. Beta exams are available at any Pearson VUE testing facility.

Save the Date- CCNP Customer Webinar, February 23, 2010

Cisco will conduct two webinar events on Tuesday, February 23, 2010 covering the revisions made to the CCNP certification exams and courses. The webinars will take place at 8:00 am and 7:00 pm PST (attendees will only need to attend one of the calls as the content will be identical). Check the Cisco Learning Network in the coming weeks for registration information.

To find out more about the redesigned CCNP certification, visit the Cisco Learning Network today.

LIVE "Ask the Expert" Event February 23

Join us on February 23 at 10:00 a.m. PST and get expert help on embedded management technologies at this live, interactive event. Register today for the Cisco Support Community – NetPro "Ask the Expert" webcast.

Two New Broadcasts from TechWiseTV

Untangling the Data Center with Unified Fabric

Is unified fabric for real or just marketing hype? Learn how this new technology can dramatically simplify your data center architecture and lower your costs now.

Learn more and register to view today.

Nonstop Networking for the Always-On Business

Experts reveal the strategies and solutions that will enable you to create nonstop network performance, while reducing cost and complexity.

Learn more and register to view today.

Pre–Registration Open for Networkers and Cisco Live 2010

Save your spot at Cisco Live 2010, the industry's premier education and training event for IT, networking, and communications professionals. Join us June 27 to July 1 in Las Vegas.

For more information, visit http://www.cisco.com/offer/ciscolive10/184859_3.

Upcoming "Ask the Exper" Events from NetPro

Networking Professionals Connection (NetPro) is an interactive website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.

"Ask the Expert" events allow you to discuss specific networking issues online with Cisco engineers. Upcoming events on NetPro include:

  • "Wireless Control System (WCS)," now through February 26
  • "Dial Access," now through February 26
  • "LinkSys Products," March 1 through March 12
  • "Rack Servers," March 1 through March 12

Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the most current schedule.

To attend an event or participate in a discussion forum, visit Networking Professionals Connection.

New Cisco Product Documentation Available Online

"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly to the documentation for your products.

In addition to many new and revised documents, highlights of the February release include documentation for the following:

  • Cisco IOS XR Software
  • Cisco NAC Appliance
  • Cisco PGW 2200

View the latest release of "What's New in Cisco Product Documentation" online or as an RSS feed today.

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