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Technical Services News
November 2009

Security Advisories

Technical Documents

» Security and VPN
» Unified Computing
» Voice/Unified Communications
» Wireless

Field Notices

» TelePresence
» Wireless

Related Links

» Updated Technical Documents
» Mobile Version
» TS News Website
» Cisco Support Community
» Accessing Cisco Technical Services
» Events, Webcasts, and Seminars
» Networking Professionals Connection
» Contact the TAC

About This Newsletter

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Reader Tip

Subscribe to the TAC Security Podcast
Receive monthly episodes where a panel of TAC security experts will spend 30 minutes discussing a specific feature in Cisco security products. More...

Got Five Minutes? Complete the TS Newsletter Survey
The TS Newsletter staff is always interested in providing you with useful, interesting, and relative content each month. Now you can let us know how we are doing by completing a short online survey. More...

Reader Tip ‑ Executing “show” Commands in Global Configuration Mode
This Reader Tip by Tahir Javed explains how to execute “show” commands in Global Configuration mode. More...

Pre-Registration Open for Networkers and Cisco Live 2010
It is never too early to save your spot at Cisco Live 2010, the industry's premier education and training event. Join us June 27 to July 1 in Las Vegas. More...

Recent Updates to Cisco Output Interpreter
This online tool now supports the Firmware, Hardware, and Software: Cisco 12000 IOS XR Upgrade Readiness Assessment; for upgrade of a Cisco 12000 to a Cisco XR12000 series router. More...

Ethernet Bridging with Wireless Mesh Networks
In this Chalk Talk article, Lee Johnson discusses the solution to a common issue that arises when customers convert from an Autonomous Access Point (aIOS AP) wireless solution to the Cisco Wireless LAN Controllers (WLCs) and Lightweight APs (LAPs). More...

New CCIE R&S Certification v4.0 Exams Now Available
Cisco CCIE Routing and Switching v4.0 certification exams are now available in all VUE testing locations worldwide. More...

CCIE R&S v4.0 Preparation Titles Now Available in the Cisco Learning Network Store
The Cisco Learning Network Store now offers affordable e-learning titles from the Cisco 360 Learning Program for CCIE R&S to help students prepare for the recently released CCIE R&S v4.0 lab exam. More...

Cisco Support Community Facebook Page
Get regular updates on Cisco news, events, and launches. More...

Cisco Announces New Video Track Certifications and Cisco 360 Learning Program for CCIE Voice
Cisco is pleased to announce the release of two forthcoming Video specialist certifications and the new Cisco 360 Learning Program for CCIE Voice. More...

TechWiseTV - The Five Golden Rules for Branch Consolidation
Tune in as we look at branch office consolidation and address a critical, yet overlooked issue for data center managers: Domain Name Systems (DNS). More...

New Cisco Product Documentation Available Online
"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. More...

Networking Professionals Connection
Check out current and upcoming events and discussions through Networking Professionals Connection. More...

Security Advisories

Cisco Unified Presence Denial of Service Vulnerabilities

Technical Documents
Security and VPN

Configuration Examples:
Shunning/Blocking on IPS for ASA/PIX/IOS Router
ASA: Smart Tunnel Using ASDM

Cisco TAC Case Collection Solution:
Is Cisco Secure ACS version 4.1.1 Supported on Microsoft Windows 2003 Server with SP2?

Unified Computing

Configuration Example:
Set up FCoE Connectivity for a Cisco UCS Blade

Voice and Unified Communications

Configuration Examples:
ASA 8.0.4/8.2.1 and CUBE Configuration to Allow Video Calls to Internet Based Video Endpoints
Unity Restriction Table: Default Outdial for Message Notification Configuration

Tech Notes:
Troubleshoot CUPC 7.0 Crashes
Cisco Unity Connection WAV File Issues
Unified Communications Manager Express 7.x GUI Errors
Cisco Unified Communications Manager Express 7.x: "TFTP Not Authorized" Error Message
Associate Existing Users to IP Phones with BAT
Troubleshoot a Cisco Agent Desktop Installation Error

Cisco TAC Case Collection Solution:
In Cisco CallManager with the H.323 IOS Gateway when PSTN Users Go On-hook to Call an IP Phone, They Receive a Recorded Message Rather than a Disconnect

Wireless

Q&As:
Context Aware and Location

White Paper:
Location Appliance to Mobility Services Engine (MSE) and Context-Aware Mobility Service Migration Guide

Cisco TAC Case Collection Solution:
A Wireless Client Has a 169.x.x.x IP Address Assigned to it During Set Up for DHCP, But it Does Not Get an Address from a DHCP Server

Field Notices

TelePresence

CTS1000, CTS3000, & CTS3200 - Systemic Reliability Issue, Blank Screens or Flickering May Be Reported on Specific Lots of Cisco TelePresence Plasma Displays - Rework and Replacement Programs Available

Wireless

WLC 44xx Potential Power Failure

Updated Technical Documents

LAN Switching

Configuration Examples:
Catalyst 3750 Software Upgrade in a Stack Configuration with Use of the Command-Line Interface

Tech Notes:
Configuring and Troubleshooting Ethernet 10/100/1000Mb Half/Full Duplex Auto-Negotiation
Troubleshooting Cisco Catalyst Switches to NIC Compatibility Issues
High Availability and Redundancy in Catalyst 4500 Series Switches
Catalyst 6500/6000 Switches ARP or CAM Table Issues Troubleshooting

Routers:

Q&As:
RV042 VPN Client

Cisco TAC Case Collection Solution:
7200 Series Router Reloads Unexpectedly During Normal Operation

Security and VPN

Configuration Examples:
Upgrade the Image and Signature IDS 4.1 to IPS 5.0 and Later (AIP-SSM, NM-IDS, IDSM-2)
IPS 6.X and later/IDSM2: Inline Interface Pairs Mode Using IDM

Tech Notes:
Cisco Secure IPS - Excluding False Positive Alarms
ASA/PIX/FWSM: Handling ICMP Pings and Traceroute
Importing an accountActions.csv File into the Cisco Secure ACS SE Using RDBMS Synchronization
CS-MARS: Troubleshooting

Q&As:
Clean Access Server
WVC210 Firmware Upgrade

Voice and Unified Communications

Configuration Examples:
Unity Voicemail Recovery
Cisco IOS Telephony Service (ITS) Configuration and Troubleshooting

Tech Notes:
Cisco CallManager BARS Issues Troubleshooting
Cisco CallManager Upgrade Paths and Cisco Unified Communications Product Names
Cisco Unity: Using Bulk Edit to Switch from Multiple Integrations to IP
U.S. Daylight Saving Time (DST) Changes for 2007 to Present
Australia Daylight Saving Time (DST) Changes for 2008 to Present
Daylight Saving Time (DST) Changes

Q&As:
Install the SPA400 Voice Mail Module on a USB Drive

Wireless

Tech Notes:
Understanding Debug Client on Wireless LAN Controllers (WLCs)

Q&As:
Wireless Hardware
Wireless LAN Controller (WLC)
Wireless LAN Controller (WLC) Design and Features

Subscribe to the TAC Security Podcast

Have you ever wondered why a security feature was designed the way it was? Would you like some in-depth troubleshooting knowledge of Cisco Security products? Do you want to expand your troubleshooting capabilities by getting tips, tricks, and training direct from those Cisco experts who work on the products every day?

Then browse over to the TAC Security Podcast and subscribe to the show. You will receive monthly episodes where a panel of TAC security experts will spend 30 minutes discussing a specific feature in Cisco's security products. The show also includes some discussion on general topics that are of interest to customers. Show notes are included with each episode, which help solidify learning by providing examples of what was covered in the show.

So, don't wait. Check out the free TAC Security Podcast today, and get plugged in with TAC's security experts.

Pre-Registration Open for Networkers and Cisco Live 2010

The clock is winding down on 2009, which means it is time to start planning for 2010. It is never too early to save your spot at Cisco Live 2010, the industry's premier education and training event for IT, networking, and communications professionals. Join us June 27 to July 1 in Las Vegas.

For more information, visit www.ciscolive.com

Recent Updates to Cisco Output Interpreter

Cisco Output Interpreter is an online tool that analyzes command outputs to detect and resolve potential problems. In addition to supporting command outputs from your Router, Switch, PIX firewall, Cisco IOS wireless access point, and Meeting Place Platform, this online tool now supports the Firmware, Hardware, and Software: Cisco 12000 IOS XR Upgrade Readiness Assessment; for upgrade of a Cisco 12000 to a Cisco XR12000 series router.

You can now paste the following show command outputs in sequence for analysis:

  • show version
  • show file systems
  • show diags details
  • show redundancy arbitration

Visit the Output Interpreter today

Note: This tool is available only to registered customers with a valid service contract. Not registered with Cisco.com? Register today and begin taking advantage of Cisco tools and information.

New CCIE R&S Certification v4.0 Exams Now Available

Effective immediately, Cisco CCIE Routing and Switching v4.0 certification exams are now available in all VUE testing locations worldwide. The competencies required for CCIE R&S v4.0 certification can be found on the Cisco Learning Network under CCIE R&S v4.0 written exam topics and CCIE R&S v4.0 lab exam topics in the CCIE R&S section of the site.

Both the written and lab exams have been refreshed with new questions covering MPLS and VPN networking. The written exam includes new scenario-based questions. The lab exam now requires hands-on troubleshooting of preconfigured networks, in addition to configuration. Exam duration and pricing will remain the same, with the two-hour written exam at USD $350.00 and the eight-hour lab at USD $1400.00.

For more information regarding CCIE R&S certification v4.0 and related exams, access the Cisco Learning Network.

CCIE R&S v4.0 Preparation Titles Now Available in the Cisco Learning Network Store

The Cisco Learning Network Store now offers affordable e-learning titles from the Cisco 360 Learning Program for CCIE R&S to help students to prepare for the recently released CCIE R&S v4.0 lab exam.

Cisco's comprehensive curriculum is proven to accelerate the development of journeyman networking engineers to the expert level and prepare for Cisco’s award-winning CCIE certification.

Learners can conveniently schedule and purchase their training through the online purchasing services of the Cisco Learning Network Store. Begin self-study at your own pace with diagnostic assessments, online lessons, practice lab exercises, and CCIE lab-like comprehensive performance assessments. Aligned to the same CCIE R&S curriculum offered via Cisco's authorized 360 learning program partners and featuring the services of the Cisco 360 learning management system, students can be assured that their investments in the Cisco Learning Network's self-study offerings are designed to compliment Cisco's recently released CCIE R&S v4.0 curriculum and Cisco learning partners’ premium training offerings.

Begin your CCIE preparation today! To order, or for more information, visit the Cisco Learning Network Store.

Cisco Support Community Facebook Page

Please join us on our recently launched Cisco Support Community Facebook page. You will get regular updates on Cisco news, events, and launches plus NetPro community updates, while having the opportunity to get to know your fellow community members from all over the world.

Become a fan today, share this page with friends and colleagues and give us your comments on what you like and don't like, start a discussion, or chat with a fellow networking professional.

Cisco Announces New Video Track Certifications and Cisco 360 Learning Program for CCIE Voice

In response to sharply increasing market demand for advanced video and collaboration solutions, Cisco is pleased to announce the release of two forthcoming Video specialist certifications and the new Cisco 360 Learning Program for CCIE Voice.

The Cisco TelePresence Installation Specialist and Cisco TelePresence Solutions Specialist certifications offer IT professionals and students a career opportunity to integrate, operate and manage Cisco TelePresence systems and solutions. Both certifications will be made available in early 2010.

The Cisco 360 Learning Program for CCIE Voice provides experienced network engineers with an effective, job-relevant, and proven program to build expert-level skills and to prepare for the rigorous Cisco CCIE Voice lab exam. The Cisco 360 Learning Program for CCIE Voice will be made available on December 7, 2010.

For more information, visit the Cisco Learning Network.

TechWiseTV - The Five Golden Rules for Branch Consolidation

IT professionals know the dilemma well: on one hand you want to centralize data to make it available, redundant, and secure; but on the other hand you have to satisfy remote users, who are becoming more demanding by the day. So if you’re going to fulfill both requirements, you’ve got some decisions to make.

Tune in as we look at branch office consolidation and address a critical, yet overlooked issue for data center managers: Domain Name Systems (DNS). Learn why this free, but fragile resource has the potential to shut down your entire network instantly.

Join the TechWiseTV team as we:

  • Help you better understand benefits of branch consolidation solutions
  • Delve into DNS and identify primary steps you might be overlooking
  • Break down vulnerabilities and illustrate mitigation attempts on which to concentrate
  • Analyze successful network designs and highlight principles that save time and money

See why the ideal solution doesn't only shrink the "footprint," but also includes the data sitting in your branch locations and how you make it readily available to all who need it.

Learn more and register to view today.

New Cisco Product Documentation Available Online

"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly to the documentation for your products.

In addition to many new and revised documents, highlights of the November release include documentation for the following:

  • Cisco Application Control Engine Module
  • Cisco NAC Appliance
  • Cisco Catalyst

View the latest release of "What's New in Cisco Product Documentation" online or as an RSS feed today.

Upcoming "Ask the Expert" Events and TechTalks from NetPro

Networking Professionals Connection (NetPro) is an interactive website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.

Upcoming events on NetPro include:

  • "Ask the Expert" events, which allow you to discuss specific networking issues online with Cisco engineers:
    • "Wireless Control System," now through November 20
    • "Cisco Unified Computing System," now through November 20
    • "Transformers - ISR G2 Routers," November 30 through December 11
    • "Wide Area Application Services," November 30 through December 11

    Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the most current schedule.

  • TechTalks are online webcasts that focus on particular technology subjects. You can view the latest event schedule, register to attend a live session, and view archived presentations on the web any time.

To attend an event or participate in a discussion forum, visit Networking Professionals Connection.

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