Cisco Logo

Technical Services News

July 2009




 

 

 

Cisco Introduces Four New Career Certifications
In response to the growing demand for IT professionals who can design, manage, and maintain converged technologies across global network infrastructures, Cisco recently announced the release of four new career certifications. More...

Revised Service Request Severity Level Wording
As Cisco technologies continue to extend beyond networking, Cisco has updated its severity level definitions for technical support. More...

New Cisco Application Control Engine Module Troubleshooting Wiki
The Cisco Application Control Engine (ACE) documentation set now includes the ACE Module Troubleshooting Wiki. More...

Your New Online Technical Support Experience Is Here
The Cisco Support Website is now faster, easier, and more personal. Learn more about recent updates and the resulting benefits for you. More...

 

Smart Call Home Tip: Sending a Call-Home Inventory Message Results in Robust Device Reports
This month, Cisco's Cindy Jiang explains how sending a Call-Home inventory message allows Smart Call Home to provide detailed reports on physical components of Cisco platforms plus access to more relevant information. More...

 

The IPís of Mobility
In this second of a four-part series, Kevin Shatzkamer will focus on how mobility is instrumented in mobile networks today, and discuss considerations within IETF for handling mobility in the future. More...

"IP Telephony Without the Migration Migraines" through TechWiseTV

In this TechWiseTV episode, learn how you can transition from your traditional private branch exchange (PBX) to IP telephony without the pain and suffering. More...

 

Access Hundreds of Technical Sessions in Cisco Live Virtual
Missed Cisco Live 2009? Get connected to more than 200 technical training and educational sessions with a membership to Cisco Live Virtual. More...

 

Virtual IT Innovations Forum - Archive
Learn to thrive in turbulent times with new IT cost reduction strategies, and identify technologies that deliver the best ROI on vital projects. More...

New Cisco Product Documentation Available Online

"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. More...

Networking Professionals Connection

Check out current and upcoming events and discussions through Networking Professionals Connection. More...

 

Security Advisories

Vulnerabilities in Cisco Video Surveillance Products

Cisco Physical Access Gateway Denial of Service Vulnerability

Technical Documents

Routers

Configuration Example:

Security Device Manager: Block P2P Traffic on a Cisco IOS Router Using NBAR

Cisco TAC Case Collection Solution:

ROMmon Recovery Procedure for All Platforms (rommon # >) or (> prompt)

Security and VPN

Configuration Example:

Configuring Integrated URL Logging and Reporting of Guest Traffic in a Cisco Network

Cisco TAC Case Collection Solution:

How to Convert VPN Clients with Pre-Shared Keys to Certificates on the Cisco Adaptive Security Appliance (ASA) with Software Version 7.2.2

Voice and Unified Communications

Tech Note:

Unified CCX/IP IVR 7.0(1)SR2 Behavior

Cisco TAC Case Collection Solution:

Configuring Pri-Group on Slot 0 in the 2801 Router Generates the "Insufficient resources to create pri-group" Error Message

Field Notices

Routers

CRS: 1OC768-ITU/C Cards May Experience High Bit Error Rate (BER) or Loss of Transmit Power Incidents in Certain Batch of Optical Module - Upgrade Program Available

Voice and Unified Communications

MCS-7828-H3: Hard Drive Errors Cause Service Outage; Hard Drive Firmware Upgrade Required

Updated Technical Documents

IP Routing

Q&As:

QoS

LAN Switching

Tech Note:

Catalyst 6500/6000 Switch High CPU Utilization

Cisco TAC Case Collection Solution:

Packet Loss May Occur when User Connects to a Server due to Misconfiguration, NIC Compatibility, or Physical Layer Issues

Routers

Q&As:

Installing the Linksys Quick VPN for the RV082

Password Recovery:

Procedure for the Cisco 3700 Series Routers

Security and VPN

Configuration Example:

Clientless SSL VPN (WebVPN) on Cisco IOS with SDM

Tech Note:

ASA/PIX: Handling ICMP Pings and Traceroute

Voice and Unified Communications

Tech Note:

PGW 2200 Softswitch: Collect Troubleshooting Information for TAC Cases

Wireless

Configuration Example:

VLANs on Wireless LAN Controllers

Q&As:

Cisco Aironet Wireless Security

Wireless LAN Controller (WLC)

Setting Up Wireless Security on WAP4410N

Cisco TAC Case Collection Solution:

Can a Cisco Aironet Antenna be Used with Wireless LAN Controllers?

 

Cisco Introduces Four New Career Certifications

In response to the growing demand for IT professionals who can design, manage, and maintain converged technologies across global network infrastructures, Cisco recently announced the release of four new career certifications.

Cisco Certified Architect, CCNP Wireless, and two new Cisco Datacenter Unified Computing Specialists reinforce Cisco's commitment in developing state of the art, technology driven, role-based certifications that meet the demands of today's network professional.

          Cisco Certified Architect -- Available since January, Cisco Certified Architect is the pinnacle for individuals wishing to establish formal validation of both design and IT skills in Cisco technologies and infrastructure.

          CCNP Wireless -- Available July 24, 2009, CCNP Wireless recognizes the expertise and technical acumen of wireless professionals who support and manage Cisco wireless LANs and networks.

          Cisco Data Center Unified Computing Specialists -- Available October 2009, Cisco Data Center Unified Computing Design Specialist and Cisco Data Center Unified Computing Support Specialist validate a data center computing professional's knowledge, expertise, and ability to run mission-critical computer operations.

Further information will be made available on the Cisco Learning Network in the coming weeks in support of these exciting new certifications.

 

Revised Service Request Severity Level Wording

As Cisco technologies continue to extend beyond networking, Cisco has updated its severity level definitions for technical support.

The severity level definitions have been expanded to address your network or environment. "Network or Environment" is defined as "a set of interconnected and interworking Cisco supported Hardware and Software that is implemented, operated and supported by the Customer."

This wording change reinforces Cisco's commitment to excellence in supporting you as we develop new technologies and enter new markets. You can view the updated service request severity level wording online today.

Please note that these severity levels may not apply to all market segments and technologies and you should refer to your existing agreement(s) before opening a service request.

 

New Cisco Application Control Engine Module Troubleshooting Wiki

The Cisco Application Control Engine (ACE) documentation set now includes the ACE Module Troubleshooting Wiki. This wiki is a collaborative site that describes the basic procedures and methodology to assist you in troubleshooting common problems that you may encounter while operating your ACE.

If you are a registered user of Cisco.com, we strongly encourage you to add content to this site in the form of troubleshooting tips, procedures, or even entire sections. Please note that when you add content to the site, you should adhere to the format that has been established for the wiki.

Visit the ACE Module Troubleshooting Wiki today.

Not registered with Cisco.com? Register today and begin taking advantage of Cisco tools and information.

 

Your New Online Technical Support Experience Is Here

The Cisco Support Website is now faster, easier, and more personal. The website remembers more about you and your interests. It recalls what is relevant to you on each visit, saving you time and clicks. And the more you define what is important to you, the smarter and more responsive the website gets.

Log in today and discover the following benefits:

          Select products faster, and take advantage of a website that recalls products you have recently viewed

          Access information quickly on security advisories, field notices, documentation, and known bugs, all displayed on a custom troubleshooting dashboard

          Use My Cisco as a carry-all for bookmarks, alerts for software you have downloaded, recently used products, and support notifications. Itís portable and goes wherever you go on Cisco.com

          Subscribe to and manage support notifications from just one location Ė- and get only what matters to you when you want it and how you want it.

          Use the new Download Cart to download up to 25 images in one transaction, and monitor your progress with the Download Manager

Take advantage of these innovations and view quick Flash tours by visiting the Cisco Support Website and Download Software areas.

 

TechWiseTV: "IP Telephony Without the Migration Migraines"

Today, the vast majority of IT and voice professionals accept the economic and business benefits of IP telephony over traditional time-division multiplexing (TDM)-based voice solutions. However, most fear the migration process.

Now, learn how you can transition from your traditional private branch exchange (PBX) to IP telephony without the pain and suffering. Special co-host Tina Shakour, who has supervised over 50 implementations since 2001, joins the TechWise team to give you a complete customer-tested migration roadmap that covers the technical nuts and bolts, carrier considerations, PBX cutover options, training, security, and more.

Discover what you need to know about your existing PBX and network before you start, how to evaluate potential technology implementers, how to accelerate your ROI, how to identify and win over your most critical stakeholders, and where and when to start the migration process. Find out everything you need to know from A to Z for a painless transition to IP telephony, as we reveal:

          Signaling standards and protocols you must consider

          Session Initiation Protocol (SIP) trunking: What does it really mean?

          Five things you need to consider before "cutting the cord"

          What to do if your PBX does not support SIP and other newer protocols

          Best practices for minimizing user disruption

          How to evaluate features and choose the ones that will truly help your business

          Critical mistakes that doom migrations and how to avoid them

          How to help ensure security, five-nines reliability, and manageability

Learn more and register to view today.

 

Access Hundreds of Technical Sessions in Cisco Live Virtual

Missed Cisco Live 2009? Get connected to more than 200 technical training and educational sessions with a membership to Cisco Live Virtual. Browse the unique 3D virtual environment using full access and view more than a dozen complimentary sessions online now.

Subscribe now.

 

New Cisco Product Documentation Available Online

"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly to the documentation for your products.

In addition to many new and revised documents, highlights of the June release include documentation for the following:

          Cisco NAC Appliance

          Cisco Phone Control and Presence 7.1(1) with IBM Lotus Sametime

          Cisco uBR10012 Universal Broadband Router in Cisco IOS Release 12.2SCs

View the latest release of "What's New in Cisco Product Documentation" online or as an RSS feed today.

 

Upcoming "Ask the Expert" Events and TechTalks from NetPro

Networking Professionals Connection (NetPro) is an interactive website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.

Upcoming events on NetPro include:

          "Ask the Expert" events, which allow you to discuss specific networking issues online with Cisco engineers:

o    "Unified Computing," archived event

o    "QoS on the Catalyst 6500," now through July 17

o    "Cisco Unified Communications Express Update," now through July 17

o    "TelePresence," July 20-31

o    "SIP Trunks for PSTN Access," July 20-31

Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the most current schedule.

          TechTalks are online webcasts that focus on particular technology subjects. You can view the latest event schedule, register to attend a live session, and view archived presentations on the web any time.

To attend an event or participate in a discussion forum, visit Networking Professionals Connection.

About This Newsletter

Forget Your User ID or Password?

Your user ID is usually your first initial followed by your last name; for example, John Doe's user ID might be "jdoe." If you cannot remember your password, visit the Cisco.com Password Management Tool and follow the instructions provided. An automatic check will verify that your email address is registered with Cisco.com.

Contact Us:

Email us your questions and comments.

Important Notices:

© 1992-2009 Cisco Systems, Inc. All rights reserved.

Terms and Conditions, Privacy Statement, Cookie Policy, and Trademarks of Cisco Systems, Inc.