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Technical Services News

June 2009





 

 

 

New Product Updates to Cisco TAC Service Request Tool
Recent Sub-Technology additions to the Cisco TAC Service Request Tool now allow you to open TAC Service Requests for the Cisco Unified Computing System and Cisco Nexus 1000V products. More...

Smart Call Home Tip: Use the IOS Call-Home Feature to Send CLI Output to Email Destinations and to Cisco TAC Service Requests
One of the benefits of the IOS Call-Home feature is the option to send the output of any CLI command to an email address or even to a Cisco Service Request. This month, Cisco's Richard Pereira explains how you can utilize the IOS Call-Home feature to that end. More...

New Enhancements to Online Cisco Support Going Live Soon
To make relevant information more accessible whenever you visit, we are rolling out new online enhancements that you will find faster, easier, and more personal. More...

 

Preview New Cisco Software Download Experience
You can soon enjoy a far simpler, yet more robust, software download experience with more options and faster results. More...

 

Mobile Wireless Systems and Evolution
In this first of a four-part series, Kevin Shatzkamer explores the wireless industry, starting with a basic understanding of the evolution of the mobile network itself, from first-generation cellular network to fourth-generation high-speed mobile broadband networks. More...

"Crime Still Pays: Winning the Network Security Arms Race" through TechWiseTV

In this TechWiseTV episode, see how the latest architectural approaches to network security can provide greater protection than point products and maximize the value of your existing technology investments by evolving with your business. More...

 

Cisco Live 2009: Registration Packages to Fit Your Budget
Multiple registration options are now available for Cisco Live. More...

New Cisco Product Documentation Available Online

"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. More...

Networking Professionals Connection

Check out current and upcoming events and discussions through Networking Professionals Connection. More...

 

Security Advisories

CiscoWorks TFTP Directory Traversal Vulnerability

Technical Documents

Cisco Interfaces and Modules

Q&As:

MGBT1, MGBLH1, and MGBSX1: MiniGBIC Module Information

Routers

Configuration Examples:

SDM: URL Filtering on Cisco IOS Router

PPTP Connection Through Zone-Based Firewall Router with NAT

Cisco TAC Case Collection Solution:

The 2600, 3600, and 3700 Series Routers Boot Continuously After the Cisco IOS Software Upgrade due to Insufficient Memory

Security and VPN

Configuration Example:

PIX/ASA: PPPoE Client

Tech Notes:

ASDM Troubleshooting

Remove Pending Jobs from Cisco Security Manager

Cisco TAC Case Collection Solution:

Unable to Install the License File on CSM and the "Selected license file is corrupted" Error Message Displays

Voice and Unified Communications

Configuration Examples:

Configure Backup Server for Cisco Unified Communications Manager

Disable the Option to Delete Emails via TUI

Tech Notes:

Cisco Unity Subscriber Receives "Account Locked Out" Error

Quality Manager 2.7(1): Compliance Recording License Not Recognized

Cisco Unified Contact Center Express 5.0/7.0: "Error while handling the input request" Error Message

Unity Uninstall Utility Tool Issue

Licensing Requirement in a Cisco Unity Connection Failover Environment

White Paper:

Cisco Unified IP Phones: Cisco EnergyWise Deployment Considerations

Cisco TAC Case Collection Solution:

The Analog FXS Port on a Cisco 2821 Cisco IOS MGCP Gateway Locks Up Randomly. When Users Dial the Number Associated with the Line of the FXS Port, it Rings Fast Busy

Wireless

Tech Note:

Symbol Handheld Devices in Cisco Unified Environment

Cisco TAC Case Collection Solution:

How to Reload the IOS Image on a Cisco AP Using the MODE Button

Field Notices

Cisco Interfaces and Modules

Running NAM 4.0 Software Can Lock Up if an Old BIOS (pre 4.0-Rel 6.0.9) Is Present

Optical

15310MA ETSI, SDH EEPROM Field Not Being Recognized by Software: Field Reprogramming Procedure Available for EEPROM

Voice and Unified Communications

Microsoft Security Patch MS09-014 Causing IE 6.0 to Crash While Generating WebView Reports and Collecting Logs for Support Tools

MeetingPlace for Outlook 6.0(407.0) Server and Client - MeetingPlace Meetings Scheduled from Microsoft Outlook Will Not Generate a Meeting Notification to Recipients - Update Required

Recent Support Wiki Topics

SSL VPN Deployment Guide Version 8.2

Unable to Access Cisco CallManager Express on the GUI Interface. Authentication Goes Through, but a Blank Grey Page Appears in the Browser and an Error Message Appears

VPN3K: Citrix Configuration Requirements

Distributed SIP CVP Design with Send to Originator and SigDigits

More Recent Support Wiki Topics

Updated Technical Documents

LAN Switching

Q&As:

Upgrading the Boot Image of the Switch

Cisco TAC Case Collection Solution:

The "%SYS-3-PKTBUFFERFAIL_ERRDIS: Packet buffer failure detected" and "%SYS-4-PKTBUFFERFAIL_WARN:Err-disabled ports with packet-buffer failure" Error Message Is Received in Catalyst 6500 Series Switches That Run CatOS System Software

Voice and Unified Communications

Q&As:

Change the LAN IP Address on a Cisco SPA3102 Voice Gateway

Wireless

Configuration Example:

Guest WLAN and Internal WLAN Using WLCs

Tech Notes:

Understanding Over-the-Air Provisioning (OTAP)

Unified Wireless Network: Troubleshoot Client Issues

Q&As:

Wireless LAN Controller (WLC)

White Paper:

Trusted AP Policies on a Wireless LAN Controller

 

New Product Updates to Cisco TAC Service Request Tool

Recent Sub-Technology additions to the Cisco TAC Service Request Tool (TSRT) now allow you to open TAC Service Requests for the Cisco Unified Computing System and Cisco Nexus 1000V products. When opening a TAC Service Request for these products, please select the Technology "Data Center and Storage Networking" and then the appropriate Sub-Technology for either product.

Visit the Cisco TSRT today. Note: This tool is available only to registered customers with a valid service contract.

Not registered with Cisco.com? Register today and begin taking advantage of Cisco tools and information.

 

New Enhancements to Online Cisco Support Going Live Soon

On June 26 you will enjoy a more personalized brand of Cisco technical support. To make relevant information more accessible whenever you visit, we are rolling out new online enhancements that you will find faster, easier, and more personal. The Cisco Support Website will remember more about you and your interests while rapidly connecting you to the information you need with less search time and fewer clicks.

New enhancements will include:

          Enhanced product selection that recalls products you have recently viewed.

          A troubleshooting dashboard that consolidates information on security advisories, field notices, documentation, known bugs, and more.

          An expanded My Cisco area that travels with you anywhere on Cisco.com and provides quick access to bookmarks, recently used products, devices you have added, software alerts, and support notifications.

          A single place to subscribe to and manage your support notifications, with a choice of delivery method (email, RSS feed, etc.), timing, and priority.

You can take advantage of these enhancements in just a few days. To preview these new enhancements, watch a brief Flash preview or visit the Cisco Support Website.

 

Preview New Cisco Software Download Experience

You can soon enjoy a far simpler, yet more robust, software download experience with more options and faster results - including a quick way to download multiple images in just one transaction.

Upcoming highlights include:

          A new Download Cart that allows you to download up to 25 software files in one fluid transaction, with just one agreement to accept for all software in the cart. Software can stay in the cart for up to six months.

          A Download Now feature that makes it easy to download a single software file.

          A Download Manager that shows you the status of all files being downloaded. You can pause or even cancel a download without affecting other images in your cart. If your connection drops, you can resume the process when you are back online.

These changes reflect our commitment to reduce the time you spend getting the software you need, through a more positive download experience.

You can take advantage of these enhancements in just a few days. To preview this new software download experience, watch a brief Flash overview of the new software download experience or visit the Software Center.

 

TechWiseTV: "Crime Still Pays: Winning the Network Security Arms Race"

When it comes to network security, the only constant seems to be change. As hackers develop ever more sophisticated and insidious schemes, protecting your network and your organization from these evolving threats can be a daunting task.

How can you get "ahead of the curve" in this environment and prepare for tomorrow's cyber attacks today? Get the inside story as we reverse-engineer the newest menaces you face such as the insidious Conficker bot, and show you how to control them. Discover how you can apply the "wisdom of crowds" to implement a dynamic solution that continually learns from the threats experienced by others.

See how the latest architectural approaches to network security can provide greater protection than point products and maximize the value of your existing technology investments by evolving with your business.

Learn how you can avoid being "fat, dumb, and hacked" as we reveal:

          Why deep packet inspection is no longer dependable

          How to identify and stop what you cannot detect

          How to turn infrastructure access control lists (iACLs) into one of your most valuable defenses

          How standard methodologies can enable you to identify and control even threats you do not understand

          The future of firewalls

          New botnet enhancements for the Cisco Adaptive Security Appliance (ASA)

          The advantages of the newly released Cisco SAFE Blueprint for Security

Learn more and register to view today.

 

Cisco Live 2009: Registration Packages to Fit Your Budget

Cisco Live, Cisco's IT and communications conference, takes place June 27-July 2, 2009, in San Francisco. Multiple registration options are available, from full conference to free expo pass to virtual attendance packages.

Register now.

 

New Cisco Product Documentation Available Online

"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly to the documentation for your products.

In addition to many new and revised documents, highlights of the June release include documentation for the following:

          Cisco Application Control Engine

          Cisco NAC Appliance (Cisco Clean Access)

          Cisco Nexus 1000V Series Switches

View the latest release of "What's New in Cisco Product Documentation" online or as an RSS feed today.

 

Upcoming "Ask the Expert" Events and TechTalks from NetPro

Networking Professionals Connection (NetPro) is an interactive website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.

Upcoming events on NetPro include:

          "Ask the Expert" events, which allow you to discuss specific networking issues online with Cisco engineers:

o    "Cisco Unified Presence Server," now through June 19

o    "Troubleshooting Firewall Service Module," now through June 19

o    "CCIE Security Lab," June 22 through July 3

o    "Unified Computing," June 22 through July 3

Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the most current schedule.

          TechTalks are online webcasts that focus on particular technology subjects. You can view the latest event schedule, register to attend a live session, and view archived presentations on the web any time.

To attend an event or participate in a discussion forum, visit Networking Professionals Connection.

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