• Multiple Vulnerabilities in Cisco Wireless LAN Controllers
• Cisco ACE Application Control Engine Device Manager and Application Networking Manager Vulnerabilities
• Cisco Unified MeetingPlace Web Conferencing Authentication Bypass Vulnerability
• Multiple Vulnerabilities in the Cisco ACE Application Control Engine Module and Cisco ACE 4710 Application Control Engine
• Cisco Unified MeetingPlace Stored Cross-Site Scripting Vulnerability

Cisco Interfaces and Modules

Tech Note:
• Cisco WiSM in a Cisco Virtual Switching System Environment

End-of-Sale and End-of-Life Products

Tech Notes:
• Inaccessible Admin Pages on the Cisco Enterprise CDN Software
• Live Broadcasts Using the Cisco Enterprise CDN Software and RealServer

LAN Switching

Tech Notes:
• Hardware/Software Compatibility Matrix for Cisco Catalyst 6500/6000 Series Switches
• Integrate Cisco Service Modules with Cisco Catalyst 6500 Virtual Switching System 1440
• Migrate Standalone Cisco Catalyst 6500 Switch to Cisco Catalyst 6500 Virtual Switching System
• Cisco Catalyst 6500 Virtual Switching System Deployment Best Practices
Cisco TAC Case Collection Solution:
• The "%C4K_SWITCHMANAGER-4-S2WERRORREPORT" Error Message Appears in the Logs of a Cisco Catalyst 4500 Switch, and Affects the Functionality of PoE Line Cards

Optical

Tech Note:
• ONS 15454 Release 2.2.x to 2.2.2 and 3.0 Software Upgrades

Security and VPN

Configuration Examples:
• CSA MC: Procedure to Shrink the Database
• ASA/PIX: Static IP Addressing for IPSec VPN Client with CLI and ASDM
• Configuration of Active Directory Single Sign-On for NAC Guest Server
Cisco TAC Case Collection Solution:
• Cannot Connect to the Cisco VPN 3000 Concentrator with the Cisco VPN Client - Client Receives "remote peer terminated connection" Message

Voice and Unified Communications

Configuration Examples:
• Cisco Unity: How to Use the RPCTest Tool to Detect if Microsoft Exchange Server Is Reachable
• Unified Communications Manager 6.x: Time-of-Day Routing
Tech Notes:
• Cisco Unified Communications Manager 6.x License Issue
• Cisco Unified Communications Manager 6.x Error: "Configuration Validation with 'Publisher Hostname'"
• Speech Connect: "No More Names Present" Message Occurs
• Unified Communications Manager 5.x: Troubleshooting Memory Issues
• Cisco Interaction Manager 4.2(5) Upgrade Fails due to SQL Collation Incompatibility
• Cisco Unified Web and Email Interaction Manager Version 4.2(4) Listener Service Instance Hangs while Starting
• Identify, Supersede, and Maintain Compatible DSP Firmware Version Levels on C5510 DSPs
• Creation of Knowledge Base Article with Cisco Unified Web and Email Interaction Manager Version 4.2(5) Results in "Article Could Not Be Created" Error
• Cisco Unified Web and Email Interaction Manager Version 4.2(5): Weblogic Causes ISAPI Error after WIM 4.2(5) Upgrade
• Cisco Unified Web and Email Interaction Manager Version 4.2(5): New Categories Do Not Show up in List or Tree View
Cisco TAC Case Collection Solution:
• Calls for Mobile Voice Access through an H.323 IOS Gateway Do Not Work when Cisco MobilityManager Is Used. Cisco CallManager Does Not Send the Correct Called Number to the Gateway. The Q931 Traces Show a "Disconnect cause code: ISDN Se2/0/0:15 Q931: TX -> DISCONNECT pd = 8 callref = 0x009D Cause i = 0x80A9 - Temporary failure" Error Message

Wireless

Configuration Example:
• Certificate Signing Request Generation for a Third-party Certificate and Procedure for Uploading Chained Certificates to the WLC
Tech Note:
• Securing Wireless LAN Controllers (WLCs)
Cisco TAC Case Collection Solution:
• The "Month Date 00:00:00:00: %SYS-2-MALLOCFAIL: Memory allocation of 4676 bytes failed from 0xC7C98" Error Message Appears on the AP 1240

Security and VPN

• Cisco Clean Access Has Interoperability Issue with Symantec Anti-virus - Delays Agent Start-up

Service Exchange

• SCA-BB 3.0.6 - SCE Running SCA-BB 3.0.6 Fails to Reboot if Installed with Protocol-Pack #15
• SCA-BB 3.5.0 - SCMS-SM RADIUS Listener Configuration Is Missing when Performing New Install

Voice and Unified Communications

• Cisco Unified Presence Service Outage when Deployed with Cisco Unified Customer Voice Portal - Upgrade Required

• ICM Scripting
• AW Configuration Manager Setting for Contact Center
• PG and CTIO Server Installation and Configuration
• Dropped Call Troubleshooting in CUCM
• More Recent Support Wiki Topics

LAN Switching

Configuration Example:
• Catalyst Switches for Microsoft Network Load Balancing

Security and VPN

Configuration Examples:
• PIX/ASA: Active/Standby Failover
• PIX/ASA: Active/Active Failover
• Windows GPO Scripts and Cisco NAC Interoperability
Password Recovery:
• Procedure for the Cisco NAC Appliance (Cisco Clean Access)

Voice and Unified Communications

Configuration Example:
• 7970 IP Phone: Set the Time Zone
Tech Notes:
• IP Phone Displays "XML Parse Error" when Accessing the Cisco Corporate Directory
• CallManager Express: Create a Customized Background Image for the 7970 IP Phone

Wireless

Tech Note:
• Troubleshooting Client Issues in the Cisco Unified Wireless Network
Q&As:
• Wireless LAN Controller (WLC)

New Cisco Small Business Support Community

Looking for the latest support information? Want to participate in discussions and exchange knowledge with an extensive network of peers and Cisco experts? Join the Cisco Small Business Support Community to learn more about best practices, ask support questions, or participate in discussions.

The Cisco Small Business Support Community is designed to make it easy for you to quickly reach the people and resources you need to experience the full value of your Cisco Small Business solution. You can keep current on the latest technology changes and product updates with news and event alerts. Or express yourself by telling Cisco what you would like to see from our Small Business solutions and support.

This new community offers:

• Easy Information Access - Share knowledge about best practices, configuration guides, tutorials, videos on demand, support Q&A, and more.
• Online Collaboration - Receive support information and recommendations directly from Cisco Small Business technology experts and industry peers.
• Searching and Tagging - Find and use Cisco Small Business support knowledge and information easily with powerful search capabilities.
• News and Events - Access the latest news and events related to Cisco Small Business and from Community peers.
• Accurate User Reputation - Showcases Community member contributions, enabling active users and key contributors to be recognized and highlighted with positive peer feedback.
• Local Support - Based on Community member demand, the Community will develop localized forums for country or region-specific support.

If you are a small business owner or Cisco channel partner, spend less time worrying about your technology and more time focusing on your business by utilizing the Cisco Small Business Support Community.

Join the conversation today.

Check out the Latest Products in Cisco Software Advisor

Cisco Software Advisor now provides compatibility information for many new routing and switching products. Recent additions and enhancements to this tool include:

• Expansion of supported product portfolio. Now you can look up the Software and Feature compatibility for following platforms:
  • Metro Ethernet Series Switches
  • Cisco 800 Series Routers including 870s and 880s
  • Cisco 7600-S Series Routers
  • Cisco 3200 Series Routers
  • Cisco ASR 1000 Series Routers
  • Cisco 1861 Series Routers
  • Cisco 7201 Series Routers
  • New Cisco Catalyst 6500 Series Switches
  Note: This is in addition to support for Catalyst 4500-E, 4900, 2960, and 3560 Series Switches, and new models for 12000 and 1700 Series Routers announced in the October 2008 issue.
  
  
• Improved application performance, stability, and data accuracy.

We welcome your comments and suggestions. Please click on the Feedback link in the tool to provide your feedback.

Check out Cisco Software Advisor today. Note: This tool is available only to registered customers with a valid service contract.

New Download Software Area for Cisco IOS Software

In preparation for the upcoming retirement of the IOS Upgrade Planner, the Download Software area now supports all Cisco IOS software. This is one of many enhancements designed to streamline your software download process and make it easier to find IOS Software for your Cisco products.

This area now offers:

• An easy, consistent download experience for all Cisco IOS software
• Improved organization based on product categories
• Ability to navigate Cisco IOS software by product or version

The new features are easily accessible. For product-based navigation, simply select the appropriate category (for example, Routers, Switches, Wireless). For Cisco IOS version-based navigation, select "Cisco IOS and NX-OS Software" in the Download Software area.

With all Cisco IOS software now available in the Download Software area, the IOS Upgrade Planner will be retired on April 10, 2009. Please update your IOS Upgrade Planner bookmarks to the Download Software area.

Visit the new Download Software area today and check out the latest features.

Cisco Academy of Digital Signage

Digital Signage is becoming the preferred platform for digital branding, media advertising, and marketing campaigns. The Cisco Academy of Digital Signage (ADS) provides a classroom forum where both media and IT professionals can become qualified on the Cisco digital signage solution. IT often takes on the new roles of content distribution and management associated with the digital media system. Attending this class can help you understand how digital media components, such as the Media Experience Engine (MXE) and Digital Media Manager (DMM), as well as media assets and content, will impact your network infrastructure.

Learn more and register today.

New Entitled Partner Forum on the NetPro Community

If you are a Cisco partner, you can now ask your questions and share information within a secure and entitled area on the Networking Professionals Connection (NetPro) community. This new forum on NetPro is now accessible to Select, Premier, Silver, and Gold partners.

Learn more about the NetPro Entitled Partner Forum today.

NetPro is an interactive website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.

Upcoming events on Networking Professionals Connection include:

• "Ask the Expert" events, which allow you to discuss specific networking issues online with Cisco engineers:
  • "NX-OS," now through March 27
  • "Cisco AP-1140 Access Point," through March 27
  • "IPv6," March 30 through April 10
  Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the most current schedule.
  
  
• TechTalks are online webcasts that focus on particular technology subjects. You can view the latest event schedule, register to attend a live session, and view archived presentations on the web any time.

To attend an event or participate in a discussion forum, visit Networking Professionals Connection.

Cisco Live 2009: Early Bird Registration Now Open

Cisco Live, Cisco's IT and communications conference, takes place June 27-July 2, 2009, in San Francisco. This year marks the 20th anniversary of Networkers, Cisco's flagship technical education program offering more than 250 technical sessions across multiple product tracks, including Security.

Learn more today.

TechWiseTV: "Network Energy Efficiency: The New Frontier"

TechWiseTV gives you the tools and reveals the practical steps you can take now to maximize energy efficiency across your entire corporate infrastructure, not just in your data center or for the devices on your network.

See how the innovative new Cisco EnergyWise Cisco IOS Software (available now as a complimentary upgrade) can transform your network into a strategic platform for controlling lighting, heating, and cooling, not just for moving information. Find out how this and other new tools from Cisco will enable you to accurately estimate the economic benefits of your energy-saving initiatives.

Discover the advantages of incorporating power monitoring and control at the switch level. Understand why you need to incorporate facilities design and management into your IT energy planning, how energy savings could translate into additional IT budget, and what Cisco is doing to reduce power consumption for its networking solutions.

Learn more and register to view today.

New Cisco Product Documentation Available Online

"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly to the documentation for your products.

In addition to many new and revised documents, highlights of the March release include documentation for the following:

• Cisco Transport Manager
• Cisco Unified MeetingPlace
• Cisco Visual Voicemail

View the latest release of "What's New in Cisco Product Documentation" online or as an RSS feed today.

Forget Your User ID or Password?

Your user ID is usually your first initial followed by your last name; for example, John Doe's user ID might be "jdoe." If you cannot remember your password, visit the Cisco.com Password Management Tool and follow the instructions provided. An automatic check will verify that your email address is registered with Cisco.com.

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