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Technical Services News
March 2009

New Cisco Small Business Support Community

This new online community is designed to make it easy for you to quickly reach the people and resources you need to experience the full value of your Cisco Small Business solution. More...

New Download Software Area for Cisco IOS Software

In preparation for the upcoming retirement of the IOS Upgrade Planner, the Download Software area now supports all Cisco IOS software. More...

Check out the Latest Products in Cisco Software Advisor

Cisco Software Advisor now provides compatibility information for many new routing and switching products. More...

Cisco Academy of Digital Signage

The Cisco Academy of Digital Signage (ADS) provides a classroom forum where both media and IT professionals can become qualified on the Cisco digital signage solution. More...

New Entitled Partner Forum on the NetPro Community

If you are a Cisco partner, you can now ask your questions and share information within a secure and entitled area on the Networking Professionals Connection (NetPro) community. More...

Cisco Live 2009: Early Bird Registration Now Open

Cisco Live, Cisco's IT and communications conference, takes place June 27-July 2, 2009, in San Francisco. More...

Asymmetric Routing and Firewalls

Asymmetric routing (ASR) issues have long been associated with routing designs that involved packets passing through firewalls. The support for asymmetric routing in firewalls changes this previous design philosophy. This article by Arvind Durai provides a snapshot of the ASR feature and an associated design. More...

"Network Energy Efficiency: The New Frontier" through TechWiseTV

This TechWiseTV episode gives you the tools and reveals the practical steps you can take now to maximize energy efficiency across your entire corporate infrastructure, not just in your data center or for the devices on your network. More...

New Cisco Product Documentation Available Online

"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. More...


Security Advisories

Technical Documents

Cisco Interfaces and Modules

End-of-Sale and End-of-Life Products

LAN Switching

Optical

Security and VPN

Voice and Unified Communications

Wireless

Field Notices

Security and VPN

Service Exchange

Voice and Unified Communications

Recent Support Wiki Topics

Updated Technical Documents

LAN Switching

Security and VPN

Voice and Unified Communications

Wireless

New Cisco Small Business Support Community

Looking for the latest support information? Want to participate in discussions and exchange knowledge with an extensive network of peers and Cisco experts? Join the Cisco Small Business Support Community to learn more about best practices, ask support questions, or participate in discussions.

The Cisco Small Business Support Community is designed to make it easy for you to quickly reach the people and resources you need to experience the full value of your Cisco Small Business solution. You can keep current on the latest technology changes and product updates with news and event alerts. Or express yourself by telling Cisco what you would like to see from our Small Business solutions and support.

This new community offers:

  • Easy Information Access - Share knowledge about best practices, configuration guides, tutorials, videos on demand, support Q&A, and more.
  • Online Collaboration - Receive support information and recommendations directly from Cisco Small Business technology experts and industry peers.
  • Searching and Tagging - Find and use Cisco Small Business support knowledge and information easily with powerful search capabilities.
  • News and Events - Access the latest news and events related to Cisco Small Business and from Community peers.
  • Accurate User Reputation - Showcases Community member contributions, enabling active users and key contributors to be recognized and highlighted with positive peer feedback.
  • Local Support - Based on Community member demand, the Community will develop localized forums for country or region-specific support.

If you are a small business owner or Cisco channel partner, spend less time worrying about your technology and more time focusing on your business by utilizing the Cisco Small Business Support Community.

Join the conversation today.

Check out the Latest Products in Cisco Software Advisor

Cisco Software Advisor now provides compatibility information for many new routing and switching products. Recent additions and enhancements to this tool include:

  • Expansion of supported product portfolio. Now you can look up the Software and Feature compatibility for following platforms:
    • Metro Ethernet Series Switches
    • Cisco 800 Series Routers including 870s and 880s
    • Cisco 7600-S Series Routers
    • Cisco 3200 Series Routers
    • Cisco ASR 1000 Series Routers
    • Cisco 1861 Series Routers
    • Cisco 7201 Series Routers
    • New Cisco Catalyst 6500 Series Switches
    Note: This is in addition to support for Catalyst 4500-E, 4900, 2960, and 3560 Series Switches, and new models for 12000 and 1700 Series Routers announced in the October 2008 issue.

  • Improved application performance, stability, and data accuracy.

We welcome your comments and suggestions. Please click on the Feedback link in the tool to provide your feedback.

Check out Cisco Software Advisor today. Note: This tool is available only to registered customers with a valid service contract.

New Download Software Area for Cisco IOS Software

In preparation for the upcoming retirement of the IOS Upgrade Planner, the Download Software area now supports all Cisco IOS software. This is one of many enhancements designed to streamline your software download process and make it easier to find IOS Software for your Cisco products.

This area now offers:

  • An easy, consistent download experience for all Cisco IOS software
  • Improved organization based on product categories
  • Ability to navigate Cisco IOS software by product or version

The new features are easily accessible. For product-based navigation, simply select the appropriate category (for example, Routers, Switches, Wireless). For Cisco IOS version-based navigation, select "Cisco IOS and NX-OS Software" in the Download Software area.

With all Cisco IOS software now available in the Download Software area, the IOS Upgrade Planner will be retired on April 10, 2009. Please update your IOS Upgrade Planner bookmarks to the Download Software area.

Visit the new Download Software area today and check out the latest features.

Cisco Academy of Digital Signage

Digital Signage is becoming the preferred platform for digital branding, media advertising, and marketing campaigns. The Cisco Academy of Digital Signage (ADS) provides a classroom forum where both media and IT professionals can become qualified on the Cisco digital signage solution. IT often takes on the new roles of content distribution and management associated with the digital media system. Attending this class can help you understand how digital media components, such as the Media Experience Engine (MXE) and Digital Media Manager (DMM), as well as media assets and content, will impact your network infrastructure.

Learn more and register today.

New Entitled Partner Forum on the NetPro Community

If you are a Cisco partner, you can now ask your questions and share information within a secure and entitled area on the Networking Professionals Connection (NetPro) community. This new forum on NetPro is now accessible to Select, Premier, Silver, and Gold partners.

Learn more about the NetPro Entitled Partner Forum today.

NetPro is an interactive website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.

Upcoming events on Networking Professionals Connection include:

  • "Ask the Expert" events, which allow you to discuss specific networking issues online with Cisco engineers:
    • "NX-OS," now through March 27
    • "Cisco AP-1140 Access Point," through March 27
    • "IPv6," March 30 through April 10
    Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the most current schedule.

  • TechTalks are online webcasts that focus on particular technology subjects. You can view the latest event schedule, register to attend a live session, and view archived presentations on the web any time.

To attend an event or participate in a discussion forum, visit Networking Professionals Connection.

Cisco Live 2009: Early Bird Registration Now Open

Cisco Live, Cisco's IT and communications conference, takes place June 27-July 2, 2009, in San Francisco. This year marks the 20th anniversary of Networkers, Cisco's flagship technical education program offering more than 250 technical sessions across multiple product tracks, including Security.

Learn more today.

TechWiseTV: "Network Energy Efficiency: The New Frontier"

TechWiseTV gives you the tools and reveals the practical steps you can take now to maximize energy efficiency across your entire corporate infrastructure, not just in your data center or for the devices on your network.

See how the innovative new Cisco EnergyWise Cisco IOS Software (available now as a complimentary upgrade) can transform your network into a strategic platform for controlling lighting, heating, and cooling, not just for moving information. Find out how this and other new tools from Cisco will enable you to accurately estimate the economic benefits of your energy-saving initiatives.

Discover the advantages of incorporating power monitoring and control at the switch level. Understand why you need to incorporate facilities design and management into your IT energy planning, how energy savings could translate into additional IT budget, and what Cisco is doing to reduce power consumption for its networking solutions.

Learn more and register to view today.

New Cisco Product Documentation Available Online

"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly to the documentation for your products.

In addition to many new and revised documents, highlights of the March release include documentation for the following:

  • Cisco Transport Manager
  • Cisco Unified MeetingPlace
  • Cisco Visual Voicemail

View the latest release of "What's New in Cisco Product Documentation" online or as an RSS feed today.

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