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Technical Services News
April 2008

Collaborate, Co-create, and Innovate on New Cisco Support Wiki

Cisco is launching a beta collaborative support Wiki that will scale to provide the important information you require to support your network in real time. Visit the Wiki and tell us what you think via the feedback page on that site. More...

Check Specific Part of Config with "show run" Command

This Reader Tip by Naveed Khan shows you how to check the specific part of a configuration using the "show run" command. More...

ASA Firewall Packet Classification in Multiple Contexts Mode

This article by Yusuf Bhaiji describes the criteria used by the packet classifier function to determine the entry point into the context when using security appliance in multiple contexts mode. More...

Cisco Introduces Updated CCVP Certification

In an effort to meet the demanding and complex skills required by today's Voice Professional, Cisco is announcing an update to its popular CCVP certification. More...

Cisco Networkers Is Now Part of Cisco Live 2008

Cisco Live, Cisco's annual IT and communications conference and home to the U.S. Networkers Program, will be held June 22-26 in Orlando, Florida. Register by May 1 and save. More...

"Applying Web 2.0 to Your Business Challenges" through TechWiseTV

This TechWiseTV episode explores the new paradigm created by the Web 2.0 phenomenon and shows you how this model can be applied to virtually any business process. More...

Submit a Cisco Success Story

We want to hear about your success using Cisco services. If you would like to share a Success Story with other Cisco users, including readers of this newsletter, let us know. More...

New Cisco Product Documentation Available Online

"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. More...

Networking Professionals Connection

Check out current and upcoming events and discussions through Networking Professional Connection. More...


Security Advisories

Technical Documents

ATM

Cisco IOS

Security & VPN

Voice and Unified Communications

Wireless

Field Notices

Application Networking Services

Interfaces and Modules

Optical

Security & VPN

Service Exchange

Storage Networking

Voice and Unified Communications

Updated Technical Documents

IP Routing

LAN Switching

Security & VPN

Voice and Unified Communications

Collaborate, Co-create, and Innovate on New Cisco Support Wiki

Cisco is launching a beta collaborative support Wiki that will scale to provide the important information you require to support your network. This new external Wiki for Cisco customers, partners, and employees enables interaction in real time and access to the most up-to-date support information submitted on Cisco products, services, and solutions.

In addition to threaded discussions, the Cisco Support Wiki enables dynamic information sharing and the co-creation of Web content that can be combined with Cisco documentation to form a more robust and diverse information repository.

Person-to-person input is integrated with existing Cisco documentation in a completely searchable knowledge base. The technical community, worldwide, has the opportunity to author significant content, edit, revise, or gain new information from peers.

The Cisco Support Wiki uses Web 2.0 technologies so you can:

  • Discuss Cisco products, services, solutions and day-to-day operational issues in real time in a completely collaborative environment
  • Easily search a robust collection of award-winning Cisco technical support documentation, tools, and resources combined with dynamically-generated articles contributed by users
  • Comment on postings and even co-create content to help develop the next generation of Cisco documentation
  • Participate in a unique Cisco community where you can add your own proven methodologies to contributions from others to create innovative new best practices
  • Collaborate with Cisco and other users to get technical assistance, often eliminating the need to submit a service request

Leveraging contributions from users, partners, and Cisco technical experts, the Cisco Support Wiki will easily scale, provide timely information, and can expand to additional areas as collaboration multiplies.

Launching with more than 36,000 pages of content, information includes:

  • Content on a full collection of Cisco equipment and technologies
  • The TAC Case Collection
  • A full index of Cisco terms
  • Cisco.com Support site resources

Take the new Cisco Support Wiki for a test drive. Your participation in the beta will help influence the genesis and growth of this new collaborative support environment.

New Reader Tip: Check Specific Part of Config with "show run" Command

If you are getting information from your running configuration by entering the command "show run" and if you want to check the specific part of configuration during the running configuration output, just enter the forward slash "/" and enter the matching word. IOS will search forward the matching word in the output. Then you can find out the exact match of your required output into the running configurations.

- Naveed Khan, Cybernet, Lahore, Punjab, Pakistan

Editor's Note: This also works in all multi-page show commands ("show crypto map", "show ip nat translation", etc.)

On a side note, there are other powerful tools to inspect a running-config. We more often use:

  • "show run interface ..." to check a particular interface
  • "show run | begin <word>" to start displaying the config at a specific line containing <word>
  • "show run | include <word>" to display all the lines containing the given <word>
  • "show run | section <word>" is a good one, too

To learn more about Reader Tip submission and guide lines, visit the Reader Tip submission page. If your Tip is selected for publication, you will receive a complimentary Cisco polo t-shirt from the Cisco Technical Services Newsletter staff.

Note: All tips published in the Cisco Technical Services Newsletter are reviewed by Cisco technical support engineers; however, the Cisco Technical Services Newsletter and Cisco cannot guarantee the accuracy or completeness of these tips.

Cisco Introduces Updated CCVP Certification

In an effort to meet the demanding and complex skills required by today's Voice Professional, Cisco is announcing an update to its popular CCVP certification. Utilizing hands-on and scenario-based lab exercises to provide practical skills for successful, real-world job situations, individuals will have the opportunity to differentiate themselves and advance their careers. In turn, these better-prepared employees can help employers reduce business risk, improve productivity, and maximize technology investments.

CCVP updates include:

  • Content on Cisco Unified Communications Manager and mobility features including single number reach and mobile voice access
  • Enhanced, hands-on lab exercises developing the practical skills needed for a successful Voice networking career
  • New Lab feedback loops to help students verify in-class configurations
  • New CVOICE 6.0, CIPT 1 6.0, and CIPT 2 6.0 courses and corresponding updated exams, 642-436 CVOICE, 642-446 CIPT1, and 642-456 CIPT2

Find out more about CCVP today.

Cisco Networkers Is Now Part of Cisco Live 2008

Cisco Live, Cisco's annual IT and communications conference and home to the U.S. Networkers Program, will be held June 22-26 in Orlando, Florida. This year when you buy a Cisco Live 2008 Full Conference pass, you get access to three programs: Networkers, IT Insights Program, and the Developer Services Program.

Join your peers and experience The Power of Collaboration through daily educational programs, technical training sessions, and numerous networking opportunities. Event highlights include a keynote by John Chambers, the Customer Appreciation Event, and over 400 sessions.

Register now for registration savings.

TechWiseTV: "Applying Web 2.0 to Your Business Challenges"

Traditional models for management and problem solving are changing. Thanks to the advent of wikis, blogs, social networks, and other Web 2.0 tools, the ways organizations foster collaboration and promote innovation are undergoing profound change.

This 60-minute video Webcast explores the new paradigm created by the Web 2.0 phenomenon and shows you how this model can be applied to virtually any business process. Learn how you can use Web 2.0 applications to solve technical challenges, promote business innovation, uncover new product or market opportunities, and make employees much more productive. Some of the true visionaries and industry experts in the field of Web 2.0 will share their ideas and provide practical applications, including:

  • Don Tapscott, coauthor of " Wikinomics: How Mass Collaboration Changes Everything "
  • Jeremiah Owyang, Forrester Research's Senior Analyst for Social Computing
  • Robert Scoble, new Managing Director of FastCompany.TV and author of "How Blogs Are Changing the Way Businesses Talk to Customers"

Learn more and register to view today.

Submit a Cisco Success Story

We want to hear about your success using Cisco services, including your experiences with:

  • Cisco Technical Assistance Center (TAC)
  • Cisco.com Support site
  • Advance hardware replacement
  • Software updates and upgrades
  • Smart Call Home
  • Any of the numerous resources available to you through your support contract

If you would like to share a Success Story with other Cisco users, including readers of this newsletter, let us know.

If your Success Story is selected for publication in the Cisco Technical Services Newsletter, you will receive a complimentary Cisco polo t-shirt from the newsletter staff.

Learn more about this offer.

New Cisco Product Documentation Available Online

"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly to the documentation for your products.

In addition to many new and revised documents, highlights of the April release include documentation for the following:

  • Cisco Application Control Engine Module, Release A2(1.0)
  • Cisco IP Solution Center, Release 5.0.1
  • Cisco Unified Videoconferencing Manager, Release 5.5

Remember, "What's New in Cisco Product Documentation" is also available as an RSS feed.

View the latest release of "What's New in Cisco Product Documentation" today.

Upcoming "Ask the Expert" Events and TechTalks from Networking Professionals Connection

Networking Professionals Connection is an interactive Website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.

Upcoming events on Networking Professionals Connection include:

  • " Ask the Expert" events, which allow you to discuss specific networking issues online with Cisco engineers:
    • "Deploying and Supporting Multicast in an L3VPN Network," now through April 18
    • "Preparing for CCIE in SP Routing & Switching," now through April 18
    • "Cisco Unified Communications for SMB Market," April 21 through May 2
    • "Catalyst 4500 Series," April 21 through May 2

      Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the most current schedule.
  • TechTalks are online Webcasts that focus on particular technology subjects. You can view the latest event schedule, register to attend a live session, and view archived presentations on the Web any time.

To attend an event or participate in a discussion forum, visit Networking Professionals Connection.

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