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Technical Services News
February 2008

RSS Feeds for Hot Issues in the Cisco TAC

Cisco now offers RSS feeds to the latest hot issues on which the Cisco Technical Assistance Center (TAC) is working. More...

Cool Tool for Solving Layer 1 Cable Issues

This month's Reader Tip by Csaba Farkas shows how you can use the Time Domain Reflector to solve Layer 1 cable issues. More...

Securing Wireless Networks

This article by Neil Anderson discusses wireless security from three vulnerability points and provides a best practice for implementing comprehensive security measures. More...

Introducing Cisco Certified Design Expert Certification

In response to your demand to assess and recognize Senior-Level Network Architecture skills in the market, Cisco is introducing a new premiere knowledge based certification focused on Network Infrastructure Design -- Cisco Certified Design Expert (CCDE). More...

Recent Updates to Cisco Output Interpreter

In addition to supporting command outputs from your Router, Switch, PIX firewall, and Cisco IOS wireless access point, this online tool now supports the Cisco Meeting Place conferencing solution. More...

Upcoming Technology Terminology Updates to Cisco TSRT

The Cisco TAC Service Request Tool (TSRT) will be updated in the next few days to reflect a technology change under which Service Requests for Storage Networking products are opened. More...

"VoIP Applications: Beyond the Dial Tone" through TechWiseTV

This TechWiseTV episode will use extensive whiteboarding and hands-on demonstration to show you how Cisco and its third-party partners are enabling you to easily design your own powerful communication-enabled business processes. More...

New Cisco Product Documentation Available Online

"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. More...

Networking Professionals Connection

Check out current and upcoming events and discussions through Networking Professional Connection. More...


Security Advisories

Technical Documents

Routers

Security & VPN

Voice and Unified Communications

Wireless

Field Notices

Interfaces and Modules

LAN Switching

Service Exchange

Storage Networking

Voice and Unified Communications

Updated Technical Documents

IP Routing

Security & VPN

Voice and Unified Communications

Wireless

RSS Feeds for Hot Issues in the Cisco TAC

Cisco now offers RSS feeds to the latest hot issues on which the Cisco Technical Assistance Center (TAC) is working.

When you subscribe to these RSS feeds, you will receive weekly updates that keep you up to date on what defects are currently causing the most issues. This information can help you determine the cause of problems you may be facing currently and anticipate problems down the road.

Learn more about and subscribe to the RSS feeds that interest you today.

Note: At this time, these feeds are offered only for Unified Communications products.

New Reader Tip: Cool Tool for Solving Layer 1 Cable Issues

The Catalyst 2960, 2970, 3560/3560-E, and 3750/3750-E switches have an integrated Time Domain Reflector (TDR), which is used to test cables associated with a port. TDR is supported only on 10/100/1000 and some 10/100 (Catalyst 2960) copper Ethernet ports. It is not supported on 10 GigabitEthernet or SFP module ports.

Switch# test cable-diagnostics tdr interface gigabitethernet0/2
TDR test started on interface Gi0/2

A TDR test can take a few seconds to run on an interface. Use " show cable-diagnostics tdr " to read the TDR results.

Switch#show cable-diagnostics tdr interface gigabitEthernet 0/2
TDR test last run on: Dec 10 09:05:10

Interface   Speed   Local pair   Pair length   Remote pair   Pair status
-----------   --------  ------------   -------------  --------------   --------------
 Gi0/2       auto        Pair A        22 +/- 4 m          N/A             Open
                               Pair B         21 +/- 4 m          N/A             Open
                               Pair C         5 +/- 4 m            N/A             Open
                               Pair D         20 +/- 4 m          N/A             Open

- Csaba Farkas, Ygomi, Debrecen , Hungary

Editor's Note: The above example output shows the results of a TDR test, which was run while the other end of the cable was disconnected (Open). Because the other end of the cable is open, the "Remote pair" mapping is N/A (not available). From the results, we can see that Pair C has a "Pair length" that is much shorter than pair A, B, and D. This suggests there is an open (break) in pair C at the 5 meter point (+/- 4 meters) before the end of the cable (approximately 20 meters +/- 4 meters) is reached.

To learn more about Reader Tip submission and guide lines, visit the Reader Tip submission page. If your Tip is selected for publication, you will receive a complimentary Cisco polo t-shirt from the Cisco Technical Services Newsletter staff.

Note: All tips published in the Cisco Technical Services Newsletter are reviewed by Cisco technical support engineers; however, the Cisco Technical Services Newsletter and Cisco cannot guarantee the accuracy or completeness of these tips.

Introducing Cisco Certified Design Expert Certification

In response to your demand to assess and recognize Senior-Level Network Architecture skills in the market, Cisco is introducing a new premiere knowledge based certification focused on Network Infrastructure Design -- Cisco Certified Design Expert (CCDE).

CCDE is an expert-level certification with content emphasis on expertise in network architecture, which is the capstone for Cisco's design curriculum. In addition, passing the CCDE certification demands competencies of an experienced, seasoned, networking professional with a proven ability to interface with customers at the executive-level and to ensure that business requirements are incorporated into successful designs.

To attain a CCDE certification, a candidate will be tasked with passing two exams:

  • Qualification exam (ADVDESIGN) 352-001 -- Requiring no prerequisites, this exam is a two-hour multiple-choice exam that assesses fundamental knowledge of networking theories, principles, protocols, and technology.
  • Practical exam -- While still in development, this exam will be an eight-hour, practical scenario-based exam available in late 2008.

Check out the CCDE program page today for more details on the qualification exam. You can also bookmark this page for upcoming practical exam details.

The qualification exam is now available at Pearson VUE testing facilities worldwide, so sign up today.

Submit your questions and feedback regarding CCDE.

Recent Updates to Cisco Output Interpreter

Cisco Output Interpreter is an online tool that analyzes command outputs to detect and resolve potential problems. In addition to supporting command outputs from your Router, Switch, PIX firewall, Cisco IOS wireless access point, and Meeting Place Platform, this online tool now supports the Cisco Wireless LAN Controller and ASA commands.

Other new Output Interpreter features include:

  • Decoding the FRU information from the "show diag" command output
  • Wireless LAN Controller -- show and debug commands
  • GOLD diagnostics -- "show diagnostic result"
  • ASA Commands -- "show tech-support" and "show running-config"
  • Cisco 12000 IOSXR Hardware Readiness Assessment (up to version 3.5.0)

Visit the Output Interpreter today.

Note: This tool is available only to registered customers with a valid service contract.

Not registered with Cisco.com? Register today and begin taking advantage of Cisco tools and information.

Upcoming Technology Terminology Updates to Cisco TSRT

The Cisco TAC Service Request Tool (TSRT) will be updated in the next few days to reflect a technology change under which service requests for Storage Networking products are opened.

In order to consolidate and align for future products, the "Storage Networking" Technology name will become "Data Center and Storage Networking." As a result, all Subtechnologies previously found under "Storage Networking" will reside under "Data Center and Storage Networking." Also under this new category, you will find the new Subtechnology for the Cisco Nexus 7000 Series Switches.

Visit the TAC Service Request Tool today.

TechWiseTV: "VoIP Applications: Beyond the Dial Tone"

Converging voice onto your data network has its own rewards. Yet, the real payoff from your VoIP investment comes from specialized applications combining voice, data, and video that enable you to solve common business challenges and connect workers, customers, and information more efficiently.

What are some of these applications? More important, how do you develop them? This TechWiseTV episode will use extensive whiteboarding and hands-on demonstration to show you how Cisco and its third-party partners such as Radianta are enabling you to easily design your own powerful communication-enabled business processes. You will learn how Cisco gives you the flexibility to chart your own course with VoIP and find out how to:

  • Solve common, everyday business problems with VoIP applications
  • Take advantage of the applications that are available to you today from Cisco and third-party partners
  • Deliver a wide variety of easy-to-use media functions to your users, such as interactive voice response (IVR), conferencing, text-to-speech (TTS), speech recognition, and speaker verification
  • Extend rich communication tools beyond the office and onto the mobile devices your employees already have
  • Use Cisco TelePresence to finally deliver the long-awaited benefits of videoconferencing

Learn more and register to view video.

New Cisco Product Documentation Available Online

"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly to the documentation for your products.

Highlights of the February release include documentation for the following:

  • Catalyst 2960 Switch for the Cisco IOS Release 12.2(44)SE
  • Cisco Active Network Abstraction, 4.0 and 4.01
  • Cisco Application Analysis Solution, 2.1
  • Cisco Unified Video Advantage, 2.1

Remember, "What's New in Cisco Product Documentation" is also available as an RSS feed.

View the latest release of "What's New in Cisco Product Documentation" today.

Upcoming "Ask the Expert" Events and TechTalks from Networking Professionals Connection

Networking Professionals Connection is an interactive Website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.

Upcoming events on Networking Professionals Connection include:

  • "Ask the Expert" events, which allow you to discuss specific networking issues online with Cisco engineers:
    • "Deploying Cisco ASA and PIX Security Appliances," now through February 22
    • "Mobile Performance with 802.11n," now through February 22
    • "Cisco Certified Design Expert (CCDE)," February 25 through March 7
    • "Securing Wireless Networks," February 25 through March 7

      Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the most current schedule.
  • TechTalks are online Webcasts that focus on particular technology subjects. You can view the latest event schedule, register to attend a live session, and view archived presentations on the Web any time.

To attend an event or participate in a discussion forum, visit Networking Professionals Connection.

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