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Technical Services News
January 2008

SMARTnet and SP Base Get Even Smarter

Real-time troubleshooting and notifications through Cisco Smart Call Home now available on Cisco 7600 Routers and Cat6500 Switches. More...

Revealing the Type-7 Encoded Information from the Configuration without Using External Tools

This month's Reader Tip by Rick Cheung provides useful code for revealing the type-7 encoded information from the configuration without the use of external tools. More...

Recent Technology Terminology Updates to Cisco TSRT

Recent terminology updates were made to the Application-Oriented Networking and Traffic Optimization technologies of the TAC Service Request Tool (TSRT). More...

Cisco and Pearson VUE Improve Security Innovations in Global Test Delivery

As part of an ongoing plan for security enhancements, Cisco is now requiring all Pearson VUE test centers delivering Cisco certification exams to collect digital photos and digital signatures during the admissions process, in addition to the current identification requirements. More...

"Invisible Attackers: Stop the Bot" through TechWiseTV

This TechWiseTV episode will show you the latest tools and techniques these hackers use and what you can do to limit their ability to penetrate your network. More...

New Cisco Product Documentation Available Online

"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. More...

Networking Professionals Connection

Check out current and upcoming events and discussions through Networking Professional Connection. More...



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If you have any technical questions regarding a Cisco product or service, you can contact the Cisco Technical Assistance Center (TAC) by selecting "Contact the TAC" located in the Related Links section to the left.

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SMARTnet and SP Base Get Even Smarter

Cisco Smart Call Home -- a new proactive service capability of Cisco SMARTnet and now SP Base Service -- promotes greater network availability through real-time troubleshooting and automated notifications. Smart Call Home is available at no additional cost when you have a service contract on Cisco 7600 Routers or Cat6500 Series Switches. This service capability will be added to other key Cisco products over time.

The Smart Call Home service capability combines with the Call Home IOS feature to provide a mechanism to generate, transport, store, process, and analyze device system messages and information.

Smart Call Home provides the following items:

  • Notifications and corrective action recommendations
  • Reports to the network administrators
  • The Cisco service contract and entitlement system for device registration and contract management
  • Automated service request creation to the Technical Assistance Center (TAC) tracking system with the ability to create and update service requests as an option in the corrective action recommendation process
  • Improved security options -- information about a device that is communicating with Smart Call Home's back-end systems may be sent encrypted over the Internet, and the network administrator may access the device information and event history using the Smart Call Home Web Application over a secure connection

Find out how to start using Cisco Smart Call Home.

Revealing the Type-7 Encoded Information from the Configuration without Using External Tools

To view the unencrypted password 7 hash of a pre-shared key, use the "do show key chain command" from config mode.

IE:

Router(config)#key chain LIGHT

Router(config-keychain)#key 718

Router(config-keychain-key)#key-string 7 11192616193C233850012E3D2B2725711D

Router(config-keychain-key)#do show key chain LIGHT Key-chain decrypt:

        key 1 -- text "decrypted_password"

               accept lifetime (always valid) - (always valid) [valid now]

               send lifetime (always valid) - (always valid) [valid now]

- Rick Cheung, Sprint, Rochester, NY, USA

Editor's Note: Type 7 merely hides the information from the casual observer - all the configuration information hidden within the type-7 method should be treated the same as cleartext information in the configuration from the security perspective. For certain types of password information, the "password encryption aes" command provides a much more secure way to store the password information within the configuration. Please refer to the documentation of the command for the further information.

To learn more about Reader Tip submission and guidelines, visit the Reader Tip submission page. If your Tip is selected for publication, you will receive a complimentary Cisco polo t-shirt from the Cisco Technical Services Newsletter staff.

Note: All tips published in the Cisco Technical Services Newsletter are reviewed by Cisco technical support engineers; however, the Cisco Technical Services Newsletter and Cisco cannot guarantee the accuracy or completeness of these tips.

Recent Technology Terminology Updates to Cisco TSRT

Recent terminology updates were made in the Technology area of the TAC Service Request Tool (TSRT).

The technologies impacted are:

  • Application-Oriented Networking -- In order to align with Cisco's product placement, the Application-Oriented Networking Technology moved under Application Networking Services, as a sub-technology titled "AON (Application-Oriented Networking)."
  • Traffic Optimization -- The "Traffic Optimization" Technology value now appears as "Service Control and APA." This update will ensure consistency with the terminology used to categorize the suite of products on Cisco.com and to decrease confusion with QoS Technologies.

Try the TAC Service Request Tool today.

TechWiseTV: "Invisible Attackers: Stop the Bot"

Every day, hackers use stealth techniques to gain access to computer systems. Many companies, agencies, universities, and other organizations unwittingly provide a home on their networks for these silent attackers.

This TechWiseTV episode will show you the latest tools and techniques these hackers use and what you can do to limit their ability to penetrate your network. You will learn practical steps you can take now to identify and control these threats, without buying additional hardware or software. You will also find out about security solutions from Cisco and IronPort that can help you better safeguard your resources and valuable information.

You will learn:

  • How attackers hide in plain sight and what you can do to identify their presence
  • How attackers use normal system features to perform abnormal and malicious acts
  • Six simple steps you can take today to severely limit their ability to hide their tracks
  • The evolution of the botnet and how it works
  • The feedback loop that perpetuates spam, worms, and botnets and how to avoid becoming an enabler
  • How attackers use indirection to communicate freely in and out of your network
  • Where you can start building a dynamic and intelligent defense plan

Learn more and register to view video.

Cisco and Pearson VUE Improve Security Innovations in Global Test Delivery

Cisco and Pearson VUE are continuing to change the way IT certification testing is designed, delivered, and secured. As part of an ongoing plan for security enhancements, Cisco is now requiring all Pearson VUE test centers delivering Cisco certification exams to collect digital photos and digital signatures during the admissions process, in addition to the current identification requirements. This new layer of identity authentication will help to ensure candidate identity and result in increased assurance that individuals are presenting accurate certification records in the marketplace. The new authentication technology will be implemented in phases around the globe over the next 12 months.

Looking ahead, Cisco and Pearson VUE will continue to innovate new ways to protect the integrity of Cisco certification and combat exam fraud. We will continue to advise you of this initiative's next steps in the coming year.

You can find more information about Cisco Exam Policies and Pearson VUE Admissions online, or check out the Cisco Certifications FAQs.

New Cisco Product Documentation Available Online

"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly to the documentation for your products.

In addition to many new Cisco IOS XR software documents, highlights of the January release include documentation for the following:

  • Cisco Broadband Access Center, 4.0
  • Cisco MPLS Assurance Manager, 1.0
  • Cisco Network Registrar, 7.0
  • Cisco Transport Manager, 8.5

Remember, "What's New in Cisco Product Documentation" is also available as an RSS feed.

View the latest release of "What's New in Cisco Product Documentation" today.

Upcoming "Ask the Expert" Events and TechTalks from Networking Professionals Connection

Networking Professionals Connection is an interactive Website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.

Upcoming events on Networking Professionals Connection include:

  • "Ask the Expert" events, which allow you to discuss specific networking issues online with Cisco engineers:
    • "Configuring and Troubleshooting Cisco AS5x00 Access Servers for ISDN/Modems/PPP Connectivity," now through
            January 25
    • "Group Encrypted Transport (GET VPN)," now through January 25
    • "Cisco Wireless Control System (WCS)," January 28 through February 8
    • "Enhancing Your Communication with Cisco Unity Express," January 28 through February 8

      Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the most current schedule.
  • TechTalks are online Webcasts that focus on particular technology subjects. You can view the latest event schedule, register to attend a live session, and view archived presentations on the Web any time.

To attend an event or participate in a discussion forum, visit Networking Professionals Connection.

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