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Technical Services News
September 2007

Cisco Support Website Improves Access to Technical Resources

Later this month, a new release of the Cisco Support Website will offer you faster, easier access to the technical support information you need. More...

Creating a Host Security Policy for NAC

Based on a chapter from his book "Cisco NAC Appliance: Enforcing Host Security with Clean Access," Cisco expert Jamey Heary discusses the process around creating your own unique host security policy for NAC. More...

ASA/PIX 7.x: Backing up Configurations

This month's Reader Tip offers a secure way of fetching the ASA/PIX configuration including tunnel-groups pre-shared keys. More...

Updates to TSRT and SVO Tools in September

In addition to the updates announced in last month's issue, there are new changes to report for the TSRT and Service Order (SVO) Tools. More...

TechWiseTV Asks, "Are You Ready for IPv6?"

This TechWiseTV video broadcast is devoted entirely to a deep technical exploration of the next generation of Internet Protocol. More...

Discount on CCNA and CCDA Certifications for Cisco Innovators

Cisco Innovators members can now save 25 percent or more on CCNA and CCDA certifications. More...

Cisco Revises CCDP Certification

Cisco recently launched a revised CCDP certification which includes the new Designing Cisco Network Service Architecture (ARCH) v2.0 course and exam where 90 percent of the material has been updated. More...

Is Your Network Ready to Help Your Business?

Recently appearing on Enterprise Networks & Servers, this article by Cisco expert Tom Woteki explains how IT decision makers are using the network to properly align business with technology. More...

Networking Professionals Connection

Check out current and upcoming events and discussions through Networking Professional Connection. More...


Note: For your convenience, articles also appear below.

Security Advisories

Technical Documents

LAN Switching

Routers

Security & VPN

Voice and Unified Communications

Wireless

Field Notices

New Zealand DST 2007

Cisco IOS

Security & VPN

Services Exchange

Storage Networking

Voice and Unified Communications

WAN

Wireless

Updated Technical Documents

LAN Switching

Security & VPN

Voice and Unified Communications

Cisco Support Website Improves Access to Technical Resources

Later this month, a new release of the Cisco Support Website will offer you faster, easier access to the technical support information you need. This release addresses your need for improved navigation and better organization of support resources.

In this new release, you will find:

  • All relevant product-specific support resources are now in a single location -- including technical documentation, related online tools, and NetPro Community.
  • Product information based on the tasks you are trying to accomplish, such as troubleshooting or configuring your equipment.
  • A streamlined and simplified Cisco Support homepage providing faster access to technical documentation.

In addition to the above changes, expanded options in the Cisco.com homepage support menu will provide you with more immediate access to technical resources and the TAC Service Request Tool.

Please visit the Cisco Support Website today to preview these updates.

Updates to SVO Tools and TSRT in September

In addition to the updates announced in last month's issue, recent changes have been made to the Service Order (SVO) Tools. These updates are designed to help enhance your experience.

Recent updates include:

  • SVO Submit -- Enabled part selection by Field Replaceable Unit (FRU) and for Marketing/Sales Bundle Part ID.
  • SVO Status -- Display of Asset Recovery Tool (ART) write-off codes to understand the reason for line closure or cancellation. You will see ART write-off code as the line status.
  • Management Reports -- Mail Stop information now displays on the customer shipping doc called "packing slip."

You can download an overview with additional details, including those for internal Cisco users.

If you visit the Cisco TAC Service Request Tool (TSRT) after September 21, you will see the new status description of "CISCO PENDING" which has replaced the service request statuses "DEPENDING" and "DEPENDING WORKAROUND." This update will not have any impact on how service requests are currently handled and worked.

Visit the Cisco TAC Service Request Tool and Cisco SVO Submit Tool today.

Note: These tools are available only to registered customers with a valid service contract.

Not registered with Cisco.com? Register today and begin taking advantage of Cisco tools and information.

New Reader Tip: ASA/PIX 7.x - Backing up Configurations

Here's a secure way of fetching the ASA/PIX configuration including tunnel-groups pre-shared keys (as traditionally done by using the "copy running-config tftp" command).

Use the command "more system:running-config" from the CLI. As opposed to the "show running-config" command, this command shows the pre-shared keys in clear text.

Using a SSH session to access the ASA/PIX and listing the configuration using this command is easier and more secure than the traditional method.

-Emanuel Lipschütz, CCIE #9697, Netsafe International, Stockholm , Sweden

Editor's note: You should only do this when you are using SSH to access the device, not Telnet.

To learn more about Reader Tip submission and guidelines, visit the Reader Tip submission page. If your Tip is selected for publication, you will receive a complimentary Cisco polo t-shirt from the Cisco Technical Services Newsletter staff.

Note: All tips published in the Cisco Technical Services Newsletter are reviewed by Cisco technical support engineers; however, the Cisco Technical Services Newsletter and Cisco cannot guarantee the accuracy or completeness of these tips.

Discount on CCNA and CCDA Certifications for Cisco Innovators

The Urban Dictionary defines "Cisco-Green" as "the amount of income one brings in as a result of a Cisco Systems certification." Suffice it to say, getting Cisco certified can boost your career. And if you are a member of the Cisco Innovators program, you can now save 25 percent or more on these certifications.

Who is eligible for the Cisco Innovators program?

If you are a technology or business decision maker in a small to medium-sized business (SMB), the Cisco Innovators program is for you. It is free and designed specifically to help SMBs achieve new levels of success.

What is included in the Innovators program?

Members receive either the TechWise or BizWise monthly newsletter, event invites, access to analyst research, and special offers. Further, members can save 25 percent or more on the above certifications today.

Follow these steps to lock in your CCNA or CCDA discount:

  1. Register for the Cisco Innovators program.
  2. Visit the Cisco Innovators Special Discounts page to choose your certification, training partner, and to sign up for your course.

Cisco Revises CCDP Certification

Cisco recently launched a revised CCDP certification. A major part of this revision is the new Designing Cisco Network Service Architecture (ARCH) v2.0 course and exam (642-873) where 90 percent of the material has been updated to include material more relevant to the latest Cisco product changes. The revision includes updated skill assessments that enable candidates to design networks that leverage new technologies and best practices of embedding application-level intelligence into the network infrastructure, thereby creating a service-oriented network architecture (SONA).

The revised CCDP curriculum now puts candidates on the path to be the designer of the intelligent network.

Visit the CCDP page to learn more.

TechWiseTV: "Are You Ready for IPv6?"

Offered in response to viewer surveys, this TechWiseTV video broadcast is devoted entirely to a deep technical exploration of the next generation of Internet Protocol. We will go beyond the simple alarmist coverage of this topic and reveal its most positive benefits. Our Cisco technology experts will show you how IPv6 will dramatically simplify your network management with built-in security, automatic mobility, auto-configuration, improved performance, and much more.

In this TechWiseTV video broadcast, you will learn:

  • The enhanced capabilities of IPv6 and how to take advantage of them
  • How to develop a plan for migrating from IPv4
  • Basic before and after network configurations
  • Routing issues and security traps to avoid
  • How to run IPv6 in an IPv4 environment
  • What Cisco is doing to enable a smooth transition

Learn more and register to view video.

Upcoming "Ask the Expert" Events and TechTalks from Networking Professionals Connection

Networking Professionals Connection is an interactive Website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.

Upcoming events on Networking Professionals Connection include:

  • "Ask the Expert" events, which allow you to discuss specific networking issues online with Cisco engineers:
    • "Secure Unified Communications," now through September 21
    • "Intrusion Prevention Systems," now through September 21
    • "IPSec VPN Head-End Platform," September 24 through October 5
    • "Cisco NAC Appliance," September 24 through October 5

      Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the most current schedule.
  • TechTalks are online Webcasts that focus on particular technology subjects. You can view the latest event schedule, register to attend a live session, and view archived presentations on the Web any time.

To attend an event or participate in a discussion forum, visit Networking Professionals Connection.

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