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Technical Services News
July 2007

SMARTnet Gets Even Smarter

Real-time troubleshooting and notifications through Cisco Smart Call Home create greater availability across your network. More...

How PacketCable Provides Security and QoS in VoIP Deployments

Broadband providers are rapidly growing their telephony subscriber base by utilizing their IP infrastructure to provide service at a much smaller cost than that of the legacy Public Switched Telephone Network (PSTN). More...

Updates to Cisco Command Lookup Tool

Updated Cisco Command Lookup Tool improves your experience through new interface and access to commands. More...

Updated CCNA and New CCENT

Cisco recently introduced a new entry-level certification to the Career Certifications program, CCENT (Cisco Certified Entry Network Technician), and also announced significant enhancements to the popular CCNA certification. More...

New Vendor for Cisco Certification Exams

Beginning August 1, 2007, there will be a new vendor delivering Cisco certification exams worldwide. More...

Redesigned Technical Services Newsletter and Website

Look at the latest additions to the Technical Services Newsletter, which now offers more content and easier access through our new Website. More...

Caching the NVGEN Process

This month's Reader Tip teaches you how to increase the speed of the running-config generation. More...

Web Broadcasts Available from Cisco Interaction Network

Face your business challenges with advice from business, technology, and industry experts. More...

Networking Professionals Connection

Networking Professionals Connection is an interactive Website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world. More...

Technical Documents

LAN Switching

Security & VPN

Voice and Unified Communications

Wireless

Field Notices

Optical

Routers

Voice and Unified Communications

TelePresence

Updated Technical Documentation

LAN Switching

SMARTnet Gets Even Smarter

Cisco Smart Call Home -- a new proactive service capability of Cisco SMARTnet Service -- will promote greater network availability through real-time troubleshooting and automated notifications. Smart Call Home is available at no additional cost as part of your SMARTnet service contract on Cisco Cat6500 series switches. This service capability will be added to other key Cisco products over time.

The Smart Call Home service capability combines with the Call Home IOS feature to provide a mechanism to generate, transport, store, process, and analyze device system messages and information.

Smart Call Home provides the following items:

  • Notifications and corrective action recommendations
  • Reports to the network administrators
  • Automated registration process that checks that the device is under contract and registers it or provides a trial registration if possible
  • Automated service request creation to the Cisco Technical Assistance Center (TAC)
  • Improved security options: information about a device that is communicating with Smart Call Home's back-end systems may be authenticated and sent encrypted over the Internet, and the network administrator may access the device information and event history using the Smart Call Home Web Application over a secure connection

Download the White Paper today.

Find out how to start using Cisco Smart Call Home.

New Chalk Talk: How PacketCable Provides Security and QoS in VoIP Deployments

It's hard to turn on the television or listen to the radio these days without hearing an advertisement for digital phone service. Broadband providers are rapidly growing their telephony subscriber base by utilizing their IP infrastructure to provide service at a much smaller cost than that of the legacy Public Switched Telephone Network (PSTN).

According to the National Cable & Telecommunications Association (NCTA), there were approximately 9.5 million residential cable telephony customers by the end of 2006; up from ~5.9 million at the end of 2005 and ~3.8 million at the end of 2004. Service providers with no direct control of the broadband network are in the mix as well with VoIP service offerings.

So, how do the technologies used to provide VoIP telephony work and what differentiates one service provider's offering from another?

> Read More

Updates to Cisco Command Lookup Tool

Cisco Command Lookup Tool allows you to search technology indexes for a list of commands containing keywords you submit. Based on the results set, you can access detailed descriptions of selected commands.

Recently, the Command Lookup Tool was updated to include:

  • New user interface that provides a "look-ahead" feature when searching for commands
  • Faster updates to command reference locations that provide direct access to command details
  • Improved product coverage that provides access to more commands

In addition to the above improvements, new technology indexes will be added to the Command Lookup Tool, expanding the library of searchable command references. You can view these recent updates in either ppt or pdf format.

Visit the Command Lookup Tool today and begin taking advantage of these improvements. Note: This tool is available only to registered customers with a valid service contract.

Not registered with Cisco.com? Register today and begin taking advantage of Cisco tools and information.

Updated CCNA and New CCENT

Cisco recently introduced a new entry-level certification to the Career Certifications program, CCENT (Cisco Certified Entry Network Technician), and also announced significant enhancements to the popular CCNA certification. In doing so, Cisco plans to simultaneously localize both the curricula and certification exams to meet the worldwide demand for networking skills.

CCENT presents a new point of entry for those just beginning to build a career in networking. As an optional stepping stone to CCNA, CCENT validates the skills required to successfully install and verify basic networks -- a requirement for most entry-level network support positions. At the same time, Cisco's foundational CCNA curricula has been revised to include a greater breadth of networking topics and more focus on performance-based skills to differentiate Cisco-certified applicants in the IT job market. The CCNA curricula will be available worldwide on July 26, 2007. Exams will be released in English on August 1, 2007. Additional languages will be announced as translation plans are finalized.

For more information, visit the Discover New Career Opportunities page.

New Vendor for Cisco Certification Exams

Beginning August 1, 2007, Pearson VUE will be the primary test vendor for Cisco certification exams worldwide. Cisco CCNA and CCIE are two examples of Cisco professional certification exams that will be delivered through Pearson VUE. Additionally, Pearson VUE will deliver other Cisco individual technical certifications and specialization exams previously delivered by multiple test delivery partners. Pearson VUE has been delivering Cisco exams since 2000, but shifting to a primary vendor strategy worldwide will enable Cisco to advance test security through the deployment of advanced biometric technologies, facilitate the rapid localization of exams around the world, and allow for increased certification scalability and coverage.

As a result of this change, all individual Cisco technical certification exams for Cisco customers and partners will need to be scheduled through Pearson VUE July 31, 2007, is the last date to take a Cisco exam through Prometric.

Please visit the Certifications Online Support Website for additional details.

Redesigned Technical Services Newsletter and Website

Welcome to the new Cisco Technical Services Newsletter! We recently updated the newsletter and accompanying Website to improve your user experience.

Based on your feedback, this publication now features a shorter and more functional e-mail format to get you quickly to the information you need, including:

  • More of the technical content that you have been asking for from Cisco engineers, including Chalk Talks (formerly of Packet Magazine) and recently published syndicated articles
  • Quick links to upcoming TechWiseTV broadcasts that focus on specific Cisco technology solutions
  • New Technical Services Newsletter Website that gives you access to Technical News and Updates wherever you go, and provides the foundation for upcoming enhancements, such as:
    • Mobile version of the Technical Services Newsletter
    • Interactive discussion boards with technical experts
    • Advanced search of archived content
    • RSS Feeds

Our new Website was created to give you easy access to the content most important to you. As a result, the Website is divided into six distinct content areas, each housing specific content as follows:

  • Bulletins/Advisories -- Security Advisories and other information that could impact you and your network
  • Technical Documentation -- Both new and recently updated technical documents, such as Configuration Examples, Tech Notes, and Field Notices
  • Tech Insights -- Our most technical content, including both articles contributed by Cisco engineers and tips from readers like you
  • Online Tool Updates -- Recent updates to the online Cisco tools that enable you to keep your network up and running
  • New Products & Services -- The latest services and product offerings from Cisco
  • Certifications, Training, & Events -- The latest news on Cisco certifications, links to video offerings from TechWiseTV, and upcoming events at Networking Professionals Connection

Visit and bookmark our new Website today.

New Reader Tip: Caching the NVGEN Process

You have many interfaces on your routers and "show running-config" takes a lot of time to generate an output.

Here's a solution that I can provide for you to really increase the speed of the running-config generation: cache the NVGEN process.

NVGEN is used to generate the output of the "show running-config" or "write memory" or "copy system:running-configuration" commands by polling the configuration states of each component and each instance of interfaces and objects.

Once the cache is enabled, the next time you run "show running-config", the cache will be filled. Then, as you run "show running-config", the output will immediately appear.

To enable the feature, use the command "parser config cache interface" in global configuration mode. The parser command has been present since IOS 12.3(7)T release.

-Francois Ropert, Draveil, France

To learn more about Reader Tip submission and guidelines, visit the Reader Tip submission page. If your Tip is selected for publication, you will receive a complimentary Cisco polo t-shirt from the Cisco Technical Services Newsletter staff.

Note: All tips published in the Cisco Technical Services Newsletter are reviewed by Cisco technical support engineers; however, the Cisco Technical Services Newsletter and Cisco cannot guarantee the accuracy or completeness of these tips.

Web Broadcasts Available from Cisco Interaction Network

In today’s hyper competitive environment, small and mid-size business leaders need real-world answers and trusted advice, not sales pitches. Now, they’re yours for the asking, right on your desktop.

Introducing BizWiseTV and TechWiseTV on the Cisco Interaction Network, a comprehensive series of Web broadcasts for today’s business and technical managers. Each episode presents fast-paced, informative interviews with leading experts, authorities, and business leaders. And, if you are unable to attend the live broadcast, you can watch it at your convenience through video on demand.

BizWiseTV investigates the hot-button issues facing the business decision-makers at today’s small and mid-sized organizations, including new business prospecting, customer care, workforce mobility, and other topics. Each broadcast features interviews with prominent authorities, distinguished experts, and authors from organizations like the Harvard Business Review, Gartner, and Forrester Research.

TechWiseTV addresses the big challenges faced by IT managers and shows how specific technologies can help solve them. Each 60-minute broadcast features customer case studies, in-depth demonstrations, and step-by-step guides for implementing IP communications/VoIP, comprehensive security, wireless networking, and other solutions.

Visit the Cisco Interaction Network today.

Upcoming "Ask the Expert" Events and TechTalks from Networking Professionals Connection

Networking Professionals Connection is an interactive Website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.

Upcoming events on Networking Professionals Connection include:

  • "Ask the Expert" events, which allow you to discuss specific networking issues online with Cisco engineers:
    • "Configuring and Troubleshooting DMVPN," now through July 27
    • "Hosted Unified Communications Services," now through July 27
    • "Using Cisco IOS Sessions Border Controller to Connect to Service Provider SIP Trunk Solutions," July 30 through August 10
    • "Deploying and Troubleshooting NAC Appliance," July 30 through August 10
  • Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the most current schedule.
  • TechTalks are online Webcasts that focus on particular technology subjects. You can view the latest event schedule, register to attend a live session, and view archived presentations on the Web any time.

To attend an event or participate in a discussion forum, visit Networking Professionals Connection today.

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