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Newsletter
Vol.9, No.6 June 2007
 
 IN THIS ISSUE:
  FEATURE:
NETWORKERS AT
CISCO LIVE 2007
Experience Cisco Services at
This Year's Conference

This year's annual training event is being held July 22-26 in Anaheim, California, and is bigger and better than ever with the same world-class training plus new IT Insights Forum, Super Sessions, headlining entertainment, and more.

Networkers at Cisco Live is also the venue for valuable Cisco Services educational development and networking. This year, Cisco Services invites you to:

  • Explore the new Cisco Services Zone where you can:

    • Meet informally with Cisco Services executives and technology subject matter experts


    • Test drive and subscribe to the newly revamped Technical Services Newsletter


    • Enter to win exciting prizes


    • Kick-up your feet and enjoy refreshments

  • Step inside the Cisco booth at the World of Solutions to learn more about the following Cisco Services offerings:

    • Advanced Services Education (ILTs, CPS, and TKL)
    • Certifications, such as CCIE
    • Cisco Security Intelligence
    • Cisco Smart Care Service
    • Cisco Support Website
    • Project Management
    • Smart Call Home and Gold Diagnostics
    • Steps to Success
    • Transactional Survey

  • Enjoy impromptu whiteboard discussions with TAC engineers at the Technical Solutions Clinic and much more!

Don't miss your opportunity to expand your knowledge of Cisco Services at Networkers at Cisco Live 2007.

Register for Networkers at Cisco Live today at:

www.cisco-live.com/2007/news_ts

NEWS UPDATES     Back to top

Cisco Technical Services Newsletter - UPDATE:
New Design and Website to Launch on July 23

We are currently redesigning the Cisco Technical Services Newsletter based on your feedback. Scheduled for launch at Networkers on July 23, the updated newsletter and accompanying Website will improve functionality and provide easier access to the information most important to you.

What you can expect with this new update:

  • Shorter and more functional e-mail format making it easier to skim content
  • Website that supports newsletter content with plans to enable advanced search capabilities
  • New technical content such as Chalk Talks (formerly of Packet Magazine)
  • Links to upcoming video broadcasts, courtesy of TechWiseTV

Of course, the content you have grown to rely on will still be there, including:

  • Updates to popular online Cisco tools
  • Links to new and updated technical documents
  • Latest Cisco services offerings
  • Cisco certifications news
  • Upcoming events
  • New product documentation from Cisco Marketplace
  • New reader tips submitted by your peers and validated by Cisco engineers

All subscribers will receive the new newsletter automatically. If you are attending Networkers at Cisco Live 2007, stop by the Cisco Services Zone to demo the new newsletter and tell us what you think. For more information on registering for Networkers at Cisco Live 2007, check out the Feature article of this issue.
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New Reader Tip - UPDATE:
PIX Pre-Shared Key Recovery

Note: All tips published in the Cisco Technical Services Newsletter are reviewed by Cisco technical support engineers. However, the Cisco Technical Services Newsletter and Cisco cannot guarantee the accuracy or completeness of these tips.

There are times you will need to add configuration or make changes to a live PIX Firewall or ASA.

It is common for the original pre-shared keys used in site-to-site VPNs to be mislaid or forgotten. For example, perhaps the previous manager has left the company.

It is not possible to see a copy of the configuration with the keys viewable as they are hidden as ******.

The answer is to save a copy of the configuration to a TFTP server. This file can then be viewed using any simple text document. It can also be used to re-configure the device back to its original state if necessary.

-Tony Holmes, Cistek Solutions Ltd, Cheltenham, Glos, England, UK

Editor’s Note: The command is "write net <tftp_ip>:<filename>" (or you can just use "write net" if a tftp-server has been previously defined in the running configuration). You can learn more about this feature at:

www.cisco.com/en/US/products/hw/vpndevc/ps2030/products_tech_note09186a008072142a.shtml#write

Also, starting with version 7.0, administrators can optionally use the "copy" command to copy either the startup-config or running-config to either a TFTP or FTP server.

  • "copy running-config tftp:<URL>"
  • "copy running-config ftp:<URL>"

More information on the copy command can be found here:

www.cisco.com/univercd/cc/td/doc/product/multisec/asa_sw/v_7_2/cmd_ref/c4_711.htm#wp2041583
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Cisco TAC Service Request Tool - UPDATE:
Upcoming Technology Terminology Change

There will be a change in the Cable Technology area of the Cisco TAC Service Request Tool (TSRT) in June 2007. Specifically, the "Cable" Technology value listed in the TSRT will be changed to "Broadband Cable." This update will ensure consistency with the offerings included in this suite of products on Cisco.com.

Visit the TAC Service Request Tool today at:

tools.cisco.com/ServiceRequestTool/create/launch.do
(available only to registered customers with a valid service contract)

Not registered with Cisco.com? Visit the URL below to register and begin taking advantage of Cisco tools and information:

tools.cisco.com/RPF/register/register.do
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CCIE Central - UPDATE:
Revised Routing and Switching Written Exam Released

The CCIE Routing and Switching written exam v3.0 was recently released at all testing locations worldwide. The new version will replace the current version and will include previously untested topics, such as MPLS and IPv6. Candidates preparing for the Routing and Switching written exam on or after this date should refer to the CCIE RS for a detailed outline of topics that will be covered.

Passing the Routing and Switching written exam qualifies a candidate to schedule the CCIE Routing and Switching lab in addition to meeting recertification requirements where applicable.

View the CCIE Routing and Switching Written Exam Blueprint v3.0 at:

www.cisco.com/web/learning/le3/ccie/rs/wr_exam_blueprint_v3.html

To find out more about scheduling CCIE exams, visit:

www.cisco.com/web/learning/le3/ccie/exam/index.html
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Cisco Marketplace - UPDATE:
Get the Product Documentation You Need Now

"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly to the documentation for your products.

You can view the latest release of "What's New in Cisco Product Documentation" at:

www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Visit the Product Documentation Store today at:

www.cisco.com/go/marketplace/WN0607
(available only to registered users)

     Back to top

Networking Professionals Connection - UPDATE:
Upcoming "Ask the Expert" Events and TechTalks

Networking Professionals Connection is an interactive Website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.

Upcoming events on Networking Professionals Connection include:

  • "Ask the Expert" events, which allow you to discuss specific networking issues online with Cisco engineers:
    www.cisco.com/go/AsktheExpert

    • "Campus Mobility: Voice Over WLAN," now through June 29
    • "IPCC Express," now through June 29
    • "Group Encrypted Transport (GET VPN)," July 2-13
    • "Configuring and Troubleshooting Cisco AS5x00 Access Servers for ISDN/Modems/PPP Connectivity," July 2-13

    • Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the most current schedule.

  • TechTalks are online Webcasts that focus on particular technology subjects. You can view the latest event schedule, register to attend a live session, and view archived presentations on the Web any time:
    www.cisco.com/go/techtalk

To attend an event or participate in a discussion forum, visit Networking Professionals Connection at:

www.cisco.com/discuss/networking



NEW TECHNICAL TIPS     Back to top

DIAL

Tech Note:
Customer Dial-In Lab (San Jose, USA)

www.cisco.com/en/US/tech/tk801/tk36/technologies_tech_note09186a008083c88c.shtml

Tech Note:
Customer Dial-In Lab (San Jose, USA) Configuration

www.cisco.com/en/US/tech/tk801/tk36/technologies_tech_note09186a008083c886.shtml

TAC Case Collection Solution:
User has Difficulty Getting ISDN Equipment to Make a Connection Dialing International Calls due to a Call Type Mismatch

www.ciscotaccc.com/accessdial/showcase?case=K72565621
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LAN Switching

Configuration Example:
Communication Media Module IP Connectivity

www.cisco.com/en/US/products/hw/modules/ps2706/products_configuration_example09186a0080837b12.shtml

Configuration Example:
Catalyst Layer 3 Switch for Wake-On-LAN Support across VLANs

www.cisco.com/en/US/products/hw/switches/ps5023/products_configuration_example09186a008084b55c.shtml

Cisco TAC Case Collection Solution:
Unable to Display QoS Information at the Port Level with the "show policy-map interface" Command in Catalyst 3750 Switch

www.ciscotaccc.com/lanswitching/showcase?case=K84703505
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Security and VPN

Configuration Example:
Migration from PIX 500 Series Security Appliances to ASA 5500 Series Adaptive Security Appliances

www.cisco.com/en/US/products/hw/vpndevc/ps2030/products_configuration_example09186a00808554ed.shtml

Configuration Example:
PIX/ASA 7.x: Active/Active Failover

www.cisco.com/en/US/products/ps6120/products_configuration_example09186a0080834058.shtml

Tech Note:
Cisco NAC Appliance (Clean Access): Software Upgrade from 3.x to 4.0(x)

www.cisco.com/en/US/products/ps6128/products_tech_note09186a00808579c4.shtml

Tech Note:
CSM 3.x: Set Up User Permission and Roles

www.cisco.com/en/US/products/ps6498/products_tech_note09186a008084fd45.shtml

Tech Note:
IPS 5.x and Later: Tuning the Signature with Event Action Filter Using CLI and IDM

www.cisco.com/en/US/products/sw/secursw/ps2113/products_tech_note09186a00808518b2.shtml

Tech Note:
Cisco Security Manager 3.0.1: Generate a Self-Signed Certificate for Post Server Installation

www.cisco.com/en/US/products/ps6498/products_tech_note09186a0080851f9c.shtml

Tech Note:
PIX/ASA 7.X: Disable Default Global Inspection and Enable Non-Default Application Inspection

www.cisco.com/en/US/products/hw/vpndevc/ps2030/products_tech_note09186a008085283d.shtml

Tech Note:
IPS 6.X: Enable/Disable the Summary of a Specific Event Using IDM

www.cisco.com/en/US/products/sw/secursw/ps2113/products_tech_note09186a0080838bcf.shtml

Tech Note:
NAC(CCA) 4.x: Map Users to Certain Roles Using LDAP Configuration Example

www.cisco.com/en/US/products/ps6128/products_tech_note09186a0080846d7a.shtml

Tech Note:
Cisco Security Manager 3.x: Steps to Install the License for Various Options

www.cisco.com/en/US/products/ps6498/products_tech_note09186a0080849150.shtml

Tech Note:
PIX/ASA 7.x: Traffic Management Using QoS Policies

www.cisco.com/en/US/products/hw/vpndevc/ps2030/products_tech_note09186a008084de0c.shtml

Tech Note:
CSM 3.x: Add IDS Sensors and Modules to Security Manager Inventory

www.cisco.com/en/US/products/ps6498/products_tech_note09186a0080846d67.shtml

TAC Case Collection Solution:
How to Clear the Logs on the VMS Server

www.ciscotaccc.com/security/showcase?case=K12383458
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Voice and Unified Communications

Configuration Example:
Enhanced Transcoding and Conferencing for IOS Voice Gateways in a CallMananger Network Using DSP Resources

www.cisco.com/en/US/products/sw/voicesw/ps556/products_configuration_example09186a008084fe1f.shtml

Tech Note:
Troubleshooting Cisco Unified Communications Manager MOH Error Message

www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008084ec31.shtml

Tech Note:
IPCC-TAPS Troubleshoot

www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008084321e.shtml

Tech Note:
Recommended Trace Levels for IVR Translation Routing

www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00808344b9.shtml

Tech Note:
Logger Restart Generates Old SNMP Traps

www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a008083ad77.shtml

Tech Note:
Unity Failover Error Messages

www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080837de4.shtml

Tech Note:
How to Deploy a Voice Application from Cisco Unified Call Studio to Cisco Unified Call Services

www.cisco.com/en/US/products/ps7234/products_tech_note09186a0080841cba.shtml

Tech Note:
2007 U.S. Daylight Savings Time (DST) Changes and Cisco Unified Call Services, Universal Edition, and Cisco Unified Call Studio, Universal Edition

www.cisco.com/en/US/products/ps7234/products_tech_note09186a00808409d5.shtml

Tech Note:
Unified Communications Manager: "kCtiIncompatibleProtocolVersion - Incompatible Protocol Version" Error Message in Event Log

www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008084de1a.shtml

Cisco TAC Case Collection Solution:
How to Enable Teaming or Failover for Two NICs on the Cisco CallManager 5.x Appliance for Fault Tolerance

www.ciscotaccc.com/voice/showcase?case=K49023175
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Wireless

Configuration Example:
Unified Wireless Network Local EAP Server

www.cisco.com/en/US/tech/tk722/tk809/technologies_configuration_example09186a0080851b42.shtml

Configuration Example:
MAC Filters with Wireless LAN Controllers (WLCs)

www.cisco.com/en/US/tech/tk722/tk809/technologies_configuration_example09186a008084f13b.shtml

Tech Note:
Cisco Unified Wireless Network TACACS+ Configuration

www.cisco.com/en/US/tech/tk722/tk809/technologies_tech_note09186a0080851f7c.shtml

Tech Note:
Troubleshoot and Configure Initial Wireless Services Module (WiSM) Setup

www.cisco.com/en/US/products/hw/modules/ps2706/products_tech_note09186a00808330a9.shtml

TAC Case Collection Solution:
What Is the Limit Client Power Setting in an Access Point?

www.ciscotaccc.com/wireless/showcase?case=K35366804
NEW FIELD NOTICES AND SECURITY ADVISORIES     Back to top

LAN Switching

Field Notices:
WS-C4948-10GE May Reset due to Multibit ECC Error

www.cisco.com/en/US/products/ps6021/products_field_notice09186a0080856964.shtml
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Network Management

Field Notice:
HSE/HSS Does Not Support the Netmask Parameter in CSM Virtual Server Configuration

www.cisco.com/en/US/products/sw/cscowork/ps150/products_field_notice09186a0080842169.shtml

TAC Case Collection Solution:
Why Does Campus Manager Overwrite the DisplayNames of Devices in DCR with the IP Address?

www.ciscotaccc.com/nms/showcase?case=K185712725
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Routers

Field Notice:
CRS16 - Grille Has Loose Louvres Which May Rattle when CRS Fans Are Operating - Procedure to Fix the Louvres Is Available

www.cisco.com/en/US/products/ps5763/products_field_notice09186a0080857ae2.shtml

Field Notice:
MWR1941-DC Fan Failures - Replace Unit

www.cisco.com/en/US/products/hw/routers/ps4062/products_field_notice09186a0080856525.shtml

Field Notice:
GSR 12000-SIP Cards with SPAs May Fail to Load due to Incorrect IOS Clock Setting - Software Upgrade Required

www.cisco.com/en/US/products/hw/routers/ps167/products_field_notice09186a00808559f1.shtml

Field Notice:
GSR OC192E/POS-SR-SC or 4OC48E/POS-SR-SC Fails to Upgrade MBUS during Install - Replace Affected Hardware

www.cisco.com/en/US/products/hw/routers/ps167/products_field_notice09186a0080846eb4.shtml

TAC Case Collection Solution:
How to Determine the Amount of Flash and DRAM on a Router

www.ciscotaccc.com/core/showcase?case=K20663316
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Security and VPN

Field Notice:
Cisco Security Manager 3.1 - Software Removed from Cisco.com due to Upgrade Issue - New Software Forthcoming

www.cisco.com/en/US/products/ps6498/products_field_notice09186a00808434e7.shtml

Security Advisory:
LDAP and VPN Vulnerabilities in PIX and ASA Appliances

www.cisco.com/en/US/products/products_security_advisory09186a0080833166.shtml

Security Advisory:
Combined IOS Table for May 22, 2007 Security Advisories

www.cisco.com/en/US/products/products_security_advisory09186a0080847c2b.shtml

Security Advisory:
Vulnerability in Crypto Library

www.cisco.com/en/US/products/products_security_advisory09186a0080847c5d.shtml

Security Advisory:
Multiple Vulnerabilities in Cisco IOS While Processing SSL Packets

www.cisco.com/en/US/products/products_security_advisory09186a0080847c49.shtml

Security Advisory:
Multiple Vulnerabilities in the IOS FTP Server

www.cisco.com/en/US/products/products_security_advisory09186a00808399d0.shtml
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Service Exchange

Field Notice:
SCE SCOS - SSH Activity Might Cause System Instability

www.cisco.com/en/US/products/ps6150/products_field_notice09186a008083b2a6.shtml
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Storage Networking

Field Notice:
DS-C9140-K9 Switches with SAN-OS Release 3.0.x May Reload after Running for about 233 Days - Software Upgrade Required

www.cisco.com/en/US/products/ps5987/products_field_notice09186a008084a631.shtml
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Video

Field Notice:
Cisco DME-1000/2000 Encoder Properties Not Saved - Recommended Software Fix Is Available

www.cisco.com/en/US/products/ps6681/products_field_notice09186a00808518bc.shtml
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Voice and Unified Communications

Field Notice:
Windows 2003 Service Pack 2 Install and CSA Compatibility with Unity on Certain Servers

www.cisco.com/en/US/products/sw/voicesw/ps2237/products_field_notice09186a0080851821.shtml

Field Notice:
Cisco Enterprise and Hosted Contact Center Products Notice for Microsoft May 2007 Security Updates

www.cisco.com/en/US/products/sw/custcosw/ps1973/products_field_notice09186a008083ad68.shtml

Field Notice:
Cisco Unified IP Conference Station 7936 Fails to Upgrade - Upgrade Hangs at 50 Percent Done

www.cisco.com/en/US/products/hw/phones/ps379/products_field_notice09186a008084b947.shtml
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WAN

Field Notice:
MGX - SES-PXM-CNTL2T3E3 - New Minimum Software Release Needed to Ensure Forward Compatibility of SES-PXM - Software Upgrade Available

www.cisco.com/en/US/products/hw/switches/ps525/products_field_notice09186a008085599f.shtml
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Wireless

Field Notice:
Printed MAC Barcode Is Incorrect for All AIR-BR1310Gs and AIR-LAP1310Gs with Serial Number Week Codes Prior to March 18, 2007

www.cisco.com/en/US/products/ps5861/products_field_notice09186a008083b0d6.shtml

Field Notice:
AIR-WLC2006 - Intermittent Low Level Power Supply Failure

www.cisco.com/en/US/products/ps6308/products_field_notice09186a008084461e.shtml

UPDATED TECHNICAL TIPS     Back to top

If you would like to view Technical Tips that have recently received major updates, visit the Document Updates page at:

www.cisco.com/public/news_training/tech_tips.html
(available to non-registered users)

www.cisco.com/kobayashi/news_training/tech_tips.html
(available only to registered users)

ABOUT THIS NEWSLETTER     Back to top

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