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Newsletter
Vol.8, No.12 December 2006
 
 IN THIS ISSUE:
  FEATURE:
CISCO PRODUCT QUICK REFERENCE GUIDE
Fall/Winter 2006 Edition
Now Available

Cisco products, services, and solutions can help your company realize greater returns on technology investments. The Cisco Product Quick Reference Guide (QRG) helps you understand the various Cisco product features and benefits in a portable, easy-to-use format. This handy, compact reference tool was recently updated and is now available online.

The Cisco Product QRG includes the following information for many Cisco products:

  • Brief product overviews
  • Key features
  • Sample part numbers
  • Competitive information
  • Abbreviated technical specifications

Order your Cisco Product Quick Reference Guide today at:

www.cisco.com/go/guide


Contact the TAC - NEW:

If you have any technical questions regarding a Cisco product or service, you can now contact the Cisco Technical Assistance Center (TAC) by clicking on the "Contact TAC" button at the top of this newsletter.


NEWS UPDATES     Back to top

US Cisco Networkers 2007 Conference - UPDATE:
Anaheim to Host Conference in July 2007

Save the date for US Cisco Networkers 2007 -- Cisco's largest annual customer event -- to be held July 22-26 in Anaheim, California.

Join industry leaders, top Cisco engineers, and hundreds of Cisco customers and partners for a week of world-class training, exploration of cutting edge IT and communication technologies, and unparalleled professional networking.

Some of the events include:

  • Cisco consumer product pavilion (new)
  • Super Sessions (new)
  • Cisco TelePresence demo (new)
  • Keynote by John Chambers
  • Cisco Career Certification preparation and testing
  • More than 200 technical sessions and case studies
  • Labs, Techtorials, and more

Registration opens in April 2007, so bookmark this page today:

www.cisco.com/offer/networkers2007/141415_8


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Cisco Training & Events - UPDATE:
Recent Updates to CCVP Curriculum

The CCVP certification curriculum was recently revised with updates specific only to the Implementing Voice Gateways and Gatekeepers (GWGK) and the Cisco IP Telephony (CIPT) courses and exams.

These updates include:

  • A new Gateway Gatekeeper curriculum featuring expanded labs, and updates to the lessons on IP-to-IP gateways and RSVP.


  • An expanded CIPT curriculum that includes a new exam for validating a Candidate's ability to install, configure, and support Cisco Unified CallManager Release 5.0 in a Cisco Unified Communications deployment.

Now candidates have a choice to achieve their CCVP. In addition to passing the CVOICE 642-432, IPTT 642-425, QoS 642-642, and GWGK 642-453 exam requirements, a Candidate will need to successfully pass either:

  • CallManager 4.1: (CIPT1 and 2): exam 642-444, or
  • CallManager (CIPT1 and 2) 5.0 Cisco 642-445

For more information and free training resources, visit the Certification Community CCVP Corner at:

www.cisco.com/go/certcommunity

For those who are already experienced in Cisco Unified CallManager 4.1 deployments and only need to acquire the expertise and knowledge needed to successfully transition from Cisco Unified CallManager 4.x to Cisco Unified CallManager 5.0, a non-certification course is now available - Upgrading to Cisco Unified CallManager 5.0 (UCM50). UCM50 covers the most important changes, new features, and migration considerations in Cisco Unified CallManager Release 5.0.

To learn more about Upgrading to Cisco Unified CallManager 5.0, visit:

tools.cisco.com/E-Learning-IT/LPCM/LpcmLLController?action=CourseDesc&COURSE_ID=4927


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CCIE Central - UPDATE:
New Online Support Tool for CCIE

Cisco recently migrated CCIE support from the CCIE e-mail-based system to the Cisco Certifications Online Support tool. This new tool features an easily accessible and comprehensive database of commonly asked questions on CCIE, other Cisco Career Certifications, and training. You can search the database by certification or key word, and also set up automatic e-mail notification when new information is posted on a particular subject. If you cannot find an answer in the database, you can submit a request directly to the Cisco support team using the "Contact Me" button.

Note: The first time you submit a request, you will be asked to create a personal login profile, allowing you to track the status of your requests. The policy of responding to all CCIE support requests within two business days will not change.

Check out the Cisco Certifications Online Support tool today at:

www.cisco.com/go/certsupport


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Cisco Marketplace - UPDATE:
Get the Product Documentation You Need Now

"What's New in Cisco Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly to the documentation for your products.

In addition to many new and revised Cisco IOS software documents, highlights of the December release include documentation for the following:

  • Cisco NAC Appliance Quick Start Guide, Version 4.0
  • Documentation Guide for Cisco Secure ACS 4.1
  • Cisco Catalyst Blade Switch 3040 for the FSC Getting Started Guide

You can view the latest release of "What's New in Cisco Documentation" at:

www.cisco.com/univercd/cc/td/doc/abtunicd/136957.htm

Visit the Product Documentation Store today at:

www.cisco.com/go/marketplace/WN1206
(available only to registered users)


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Networking Professionals Connection - UPDATE:
Upcoming "Ask the Expert" Events and TechTalks

Networking Professionals Connection is an interactive Website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.

Upcoming events on Networking Professionals Connection include:

  • "Ask the Expert" events, which allow you to discuss specific networking issues online with Cisco engineers:
    www.cisco.com/go/AsktheExpert


    • "Wireless LAN Controllers," now through December 22
    • "Preparing for CCIE in Routing & Switching," now through December 22
    • "CallManager Express," January 2-12
    • "MPLS L2VPN and L3VPN in the Enterprise World," January 2-12

    Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the most current schedule.

  • TechTalks are online Webcasts that focus on particular technology subjects. You can view the latest event schedule, register to attend a live session, and view archived presentations on the Web any time:
    www.cisco.com/go/techtalk

To attend an event or participate in a discussion forum, visit Networking Professionals Connection at:

www.cisco.com/discuss/networking



NEW TECHNICAL TIPS     Back to top

ATM

Tech Note:
NM-1M-OC3-POM Watermark CLI

www.cisco.com/en/US/products/ps5855/products_tech_note09186a008077276f.shtml


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LAN Switching

Configuration Example:
Creation and Management of Catalyst 3750 Switch Stacks

www.cisco.com/en/US/products/hw/switches/ps5023/products_configuration_example09186a00807811ad.shtml


Tech Note:
Catalyst 3550 Series Switches High CPU Utilization

www.cisco.com/en/US/products/hw/switches/ps646/products_tech_note09186a008078ece1.shtml


Cisco TAC Case Collection Solution:
Software Upgrade/Conversion of CatOS to Cisco IOS, as Well as Cisco IOS to CatOS, in Cisco Catalyst 4000/4500 Series Switches

www.ciscotaccc.com/lanswitching/showcase?case=K43265338


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Routers

Tech Note:
CRS-1 and IOS XR Operational Best Practices

www.cisco.com/en/US/products/ps5763/products_tech_note09186a0080772675.shtml


Cisco TAC Case Collection Solution:
User Receives the "%Error: System flash:" Error Messages Regarding Flash, Displayed after User Upgrades Flash on a Cisco 2500 Series Router and due to the Boot ROM Version Being Incompatible with the New Flash Device

www.ciscotaccc.com/core/showcase?case=K13419546


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Security and VPN

Tech Note:
Overcome DLL Errors when You Launch Cisco Security Manager

www.cisco.com/en/US/products/ps6498/products_tech_note09186a008078ed31.shtml


Cisco TAC Case Collection Solution:
VPN Tunnel Fails to Come up on the PIX 500 Series Firewall with Software Version 6.x. The "peer info not found" Error Message Is Received

www.ciscotaccc.com/security/showcase?case=K42436439


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Voice and Unified Communications

Configuration Example:
CallManager 5.x: NIC Properties through the CLI

www.cisco.com/en/US/products/sw/voicesw/ps556/products_configuration_example09186a0080772bb9.shtml


Tech Note:
Capture Voice Messaging Utilization Reports

www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080788ceb.shtml


Tech Note:
Unity SQL Backup Issues Troubleshooting

www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080788d08.shtml


Tech Note:
Connection Failure between a Collaboration Server and a Media Blender - Vmoptions File

www.cisco.com/en/US/products/sw/custcosw/ps747/products_tech_note09186a008078365b.shtml


Tech Note:
Uninstall Cisco Agent Desktop Manually

www.cisco.com/en/US/products/sw/custcosw/ps427/products_tech_note09186a00807835e3.shtml


Tech Note:
Remote Attendant Console across a Firewall

www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080772bb0.shtml


Tech Note:
Remove Unity Subscribers from Active Directory

www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080772aca.shtml


Cisco TAC Case Collection Solution:
"Route list Exhausted" Event Appears in the Cisco CallManager Event Viewer

www.ciscotaccc.com/voice/showcase?case=K20653428


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Wireless

Configuration Example:
ACLs on Wireless LAN Controller

www.cisco.com/en/US/tech/tk722/tk809/technologies_configuration_example09186a00807810d1.shtml


Configuration Example:
RADIUS Server Authentication of Management Users on the Controller

www.cisco.com/en/US/tech/tk722/tk809/technologies_configuration_example09186a0080782507.shtml


Q&As:
Wireless Location Appliance

www.cisco.com/en/US/products/ps6386/products_qanda_item09186a008078ece3.shtml


Cisco TAC Case Collection Solution:
What Does the "RTD-1-ADDR_FLAP" System Message Mean?

www.ciscotaccc.com/wireless/showcase?case=K13135980



NEW FIELD NOTICES AND SECURITY ADVISORIES     Back to top

Broadband Cable

Field Notice:
SCE SCAS BB - Applying an SCAS BB 3.0.3 PQB with a PP05 DSS to a 3.0.4 SCE Fails

www.cisco.com/en/US/products/ps6150/products_field_notice09186a0080788d90.shtml


Field Notice:
SCE SCMS-CM - Sybase and/or CM Fail to Start during Boot Sequence on RHEL 4 Update 3 Server

www.cisco.com/en/US/products/ps6150/products_field_notice09186a0080784af5.shtml


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LAN Switching

Field Notice:
Incorrect IOS Image Loaded from Factory for WS-CE500 Products

www.cisco.com/en/US/products/ps6545/products_field_notice09186a0080780124.shtml


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Optical

Field Notice:
ONS 15310 -28/84WBE-3BBE System Test Script Issue

www.cisco.com/en/US/products/hw/optical/ps2001/products_field_notice09186a0080788f87.shtml


Field Notice:
15454-10DME-C/15454-10DME-L - 1G/2G Fibre Channel (FC) Traffic May Fail if Specific Data Patterns Are Present - FPGA Update Required

www.cisco.com/en/US/products/hw/optical/ps2006/products_field_notice09186a008077a2fa.shtml


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Routers

Field Notice:
7600-SIP-400 May Drop Packets with Parity Error - Upgrade Field Programmable Device (FPD) Package

www.cisco.com/en/US/products/hw/routers/ps368/products_field_notice09186a008077fe5a.shtml


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Security and VPN

Security Advisory:
Cisco Security Agent Management Center LDAP Administrator Authentication Bypass

www.cisco.com/en/US/products/products_security_advisory09186a00807726f7.shtml


Security Advisory:
Multiple Vulnerabilities in Cisco Secure Desktop

www.cisco.com/en/US/products/products_security_advisory09186a008077afb3.shtml


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Voice and Unified Communications

Field Notice:
Cisco Customer Response Solutions (CRS) IP Contact Center Express (IPCC Express) Cisco Agent Desktop (CAD) - IPCC Express CAD Does Not Install on System with Internet Explorer (IE) 7 - IE 7 Uninstall Required

www.cisco.com/en/US/products/sw/custcosw/ps427/products_field_notice09186a0080789e54.shtml


Field Notice:
Cisco Enterprise and Hosted Contact Center Products Notice for Microsoft November 2006 Security Updates

www.cisco.com/en/US/products/sw/custcosw/ps1973/products_field_notice09186a0080787e9c.shtml


Field Notice:
Potentially Defective Intelligent Call Manager (ICM) Installer and Support Tools CDs

www.cisco.com/en/US/products/sw/custcosw/ps1973/products_field_notice09186a0080778c23.shtml


Field Notice:
Computer Telephony Integration - CTIAgent Out of Order Event Issues

www.cisco.com/en/US/products/sw/custcosw/ps1973/products_field_notice09186a0080778c65.shtml


Field Notice:
Agent Login with Incorrect Extension Causes Enterprise Agent Peripheral Interface Manager (Eagt PIM) Assert

www.cisco.com/en/US/products/sw/custcosw/ps1001/products_field_notice09186a008077bf0e.shtml


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Wireless

Field Notice:
Cisco Wireless Service Module (WS-SVC-WISM-1-K9) Customers Only - Software Upgrade Required

www.cisco.com/en/US/products/hw/modules/ps2706/products_field_notice09186a008077863d.shtml



UPDATED TECHNICAL TIPS     Back to top

If you would like to view Technical Tips that have recently received major updates, visit the Document Updates page at:

www.cisco.com/public/news_training/tech_tips.html
(available to non-registered users)

www.cisco.com/kobayashi/news_training/tech_tips.html
(available only to registered users)



ABOUT THIS NEWSLETTER     Back to top

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