Cisco Technical Support
Newsletter
Cisco Logo
Vol.8, No.5 Unmatched Online Technical Support May 2006
 
 IN THIS ISSUE:
  FEATURE:
Cisco TAC Service
Request Tool

Current Redesign Offers New Enhancements in June

The Cisco TAC Service Request Tool is currently being redesigned with a more user-friendly interface to create service requests faster and more easily.

Scheduled to go live in June, these enhancements include:

  • Consolidated information over fewer screens to speed the service request process


  • Additional filtering options to help you find quickly the information needed to create a service request


  • More intuitive format for selecting product and contract information to ensure the right level of service support


  • New relationship between technology/subtechnolgoy selection and product family information to simplify accurate product selections

Check out a preview of the Cisco TAC Service Request Tool today at:

tools.cisco.com/ServiceRequestTool/create/launch.do
(available only to registered customers with a valid service contract)

Not registered with Cisco.com? Visit the URL below to register and begin taking advantage of this and many other useful online tools:

tools.cisco.com/RPF/register/register.do


NEWS UPDATES     Back to top

Cisco Service Order Submit Tool - UPDATE:
Updates Coming in June

On June 10, 2006, users of the Service Order (SVO) Submit Tool will notice updates designed to improve the SVO Submit process.

These updates include:

  • Multiple search options when creating a service order. These options include the ability to search by Customer, Service Contract Number or Customer Provided Serial Number.


  • A repositioned Mailstop field, directly below the Ship To Address. By using the Mailstop field to enter floor, office, or suite numbers underneath the Ship To Address, the need to create a separate Drop Ship Address is reduced.

These updates are intended to help enhance your experience while working with the SVO Submit Tool.

You can download an overview with additional details at:

www.cisco.com/E-Learning/bulk/SVO/SVO_Enhancements/June_10_2006_Release_of_SVO_Submit_Tool.htm

Visit the Cisco SVO Submit Tool today at:

tools.cisco.com/serviceordertools/svosubmit/tools.do
(available only to registered customers with a valid service contract)


    Back to top

US Cisco Networkers 2006 Conference - UPDATE:
Register Now and Save

Join thousands of your peers, Cisco engineers, and Cisco partners for a week of technical training, onsite testing, and industry networking at US Cisco Networkers 2006. This year's conference will be held June 18-23 in Las Vegas, NV.

Six days of intensive training include:

  • One-on-one engineering meetings
  • Labs
  • Full-day Techtorials
  • Cisco Career Certification testing
  • Birds of a Feather sessions (small groups)
  • An opportunity to meet with more than 100 partners in the World of Solutions and to hear John Chambers share his vision and insights

When you register you can immediately build your schedule and select a free Cisco Career Certification exam (a US$300 value).

Register for US Cisco Networkers 2006 and save US$200 today at:

www.cisco.com/offer/ntwks06links/ts


    Back to top

CCIE Central - UPDATE:
New Security Lab Opens in Dubai, UAE

The CCIE Program is pleased to announce the availability of the CCIE Security lab exam in Dubai, UAE. In an effort to serve the growing number of worldwide candidates pursuing CCIE Security certification, the locations offering the CCIE Security lab now include Sydney, Australia; Research Triangle Park, North Carolina; San Jose, California; Brussels, Belgium; Beijing, China; and Dubai, UAE.

Online scheduling is now available for lab examinations scheduled for July 23, 2006 and beyond.

For information regarding CCIE Security lab preparation, view the Lab Exam Blueprint at:

www.cisco.com/web/learning/le3/ccie/security/lab_exam_blueprint.html


    Back to top

Cisco Marketplace - UPDATE:
Get the Product Documentation You Need Now

"What's New in Cisco Documentation" is an online publication that provides information on the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly to the documentation for your products.

In addition to many new and revised Cisco IOS Software documents, highlights of the May release include documentation for the following:

  • Installation Guide for Cisco Security Manager 3.0
  • Regulatory Compliance and Safety Information for the Cisco MDS 9000 Family

You can view the latest release of "What's New in Cisco Documentation" at:

www.cisco.com/univercd/cc/td/doc/abtunicd/136957.htm

Visit the Product Documentation Store today at:

www.cisco.com/go/marketplace/WN0506
(available only to registered users)


    Back to top

Networking Professionals Connection - UPDATE:
Upcoming "Ask the Expert" Events and TechTalks

Networking Professionals Connection is an interactive Website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.

Upcoming events on Networking Professionals Connection include:

  • "Ask the Expert" events, which allow you to discuss specific networking issues online with Cisco engineers:
    www.cisco.com/go/AsktheExpert

    • "High Availability in Campus Networks," now through May 19
    • "Router Security, IOS Firewall, IOS IPS, and IOS URL Filtering," now through May 19
    • "Cisco Security Manager," May 22 through June 2

    Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the most current schedule.

  • TechTalks are online Webcasts that focus on particular technology areas. You can view the latest event schedule, register to attend a live session, and view archived presentations on the Web any time:
    www.cisco.com/go/techtalk

To attend an event or participate in a discussion forum, visit Networking Professionals Connection at:

www.cisco.com/discuss/networking

NEW TECHNICAL TIPS     Back to top

Broadband Cable

White Paper:
Upstream Scheduler Mode Configuration for the Cisco uBR CMTS

www.cisco.com/en/US/tech/tk86/tk804/technologies_white_paper09186a0080672b3a.shtml


    Back to top

Optical

Tech Note:
Clean Up the Disk and Maintain Disk Space on the CTM Server

www.cisco.com/en/US/products/hw/optical/ps2006/products_tech_note09186a008066ddb8.shtml


Tech Note:
Clear the OPT-LOW Alarm in the OC192-LR2 Card on ONS 15454

www.cisco.com/en/US/products/hw/optical/ps2006/products_tech_note09186a008066ddc8.shtml


Tech Note:
Failure to Create Circuit between CE Card on ONS 15310 and ML Card on ONS 15454

www.cisco.com/en/US/products/hw/optical/ps2006/products_tech_note09186a00806598f0.shtml


Tech Note:
Configure EtherChannel Using an ML Card on ONS 15454 and Cisco Catalyst Switch across RPR

www.cisco.com/en/US/products/hw/optical/ps2006/products_tech_note09186a008065990b.shtml


    Back to top

Security and VPN

Configuration Example:
PIX Firewall 7.x with Mail Server Access

www.cisco.com/en/US/products/hw/vpndevc/ps2030/products_configuration_example09186a00806745b8.shtml


Security Advisory:
Cisco Unity Express Expired Password Reset Privilege Escalation

www.cisco.com/en/US/products/products_security_advisory09186a0080678deb.shtml


Security Advisory:
Cisco 11500 Content Services Switch HTTP Request Vulnerability

www.cisco.com/en/US/products/products_security_advisory09186a008065270c.shtml


Security Advisory:
Multiple Vulnerabilities in the WLSE Appliance

www.cisco.com/en/US/products/ps6305/products_security_advisory09186a0080667332.shtml


Security Advisory:
Cisco IOS XR MPLS Vulnerabilities

www.cisco.com/en/US/products/ps5763/products_security_advisory09186a008066733f.shtml


Security Advisory:
Cisco Optical Networking System 15000 Series and Cisco Transport Controller Vulnerabilities

www.cisco.com/en/US/products/products_security_advisory09186a0080652714.shtml


Cisco TAC Case Collection Solution:
How to Assign a PIX Firewall an Outside Interface IP Address with DHCP or PPPOE

www.ciscotaccc.com/security/showcase?case=K87664906


    Back to top

Voice and IP Communications

Configuration Example:
Troubleshoot a SIP Call between Two Endpoints

www.cisco.com/en/US/tech/tk652/tk701/technologies_configuration_example09186a0080672b8b.shtml


Configuration Example:
Cisco Unity Voicemail: Repeat the Same Greeting when an Invalid Key Is Pressed

www.cisco.com/en/US/products/sw/voicesw/ps2237/products_configuration_example09186a00806557c6.shtml


Cisco TAC Case Collection Solution:
After User Installs CRS, the Administrator Login Fails with the Default Password "ciscocisco"

www.ciscotaccc.com/voice/showcase?case=K13098302


    Back to top

Wireless

Configuration Example:
Wireless LAN Controller and Lightweight Access Point Basic

www.cisco.com/en/US/products/ps6366/products_configuration_example09186a0080665cdf.shtml


Configuration Example:
EAP Authentication with WLAN Controllers (WLC)

www.cisco.com/en/US/tech/tk722/tk809/technologies_configuration_example09186a0080665d18.shtml


Configuration Example:
VLANs on Aironet Access Points

www.cisco.com/en/US/tech/tk722/tk809/technologies_configuration_example09186a0080665ceb.shtml


Configuration Example:
Wireless LAN Controller Web Authentication

www.cisco.com/en/US/tech/tk722/tk809/technologies_configuration_example09186a008067489f.shtml


Cisco TAC Case Collection Solution:
How to Determine the AP and Bridge Models That Need Internal Antennas and Those That Need External Antenna

www.ciscotaccc.com/wireless/showcase?case=K18158969

NEW FIELD NOTICES     Back to top

Content Networking

CE and FE 511-K9, CE-566-144GB and 72GB-K9, WAE 511-K9, and IPTV-3441 and 3442-BCAST Products May Experience a Hard Disk Drive Error - BIOS Upgrade Is Required

www.cisco.com/en/US/products/sw/conntsw/ps1869/products_field_notice09186a00806598e6.shtml


    Back to top

LAN Switching

WS-X6148-FE-SFP Line Cards May Fail to Boot Up in IOS 12.2(18)SXF or 12.2(18)SXF1 - Software Upgrade Required

www.cisco.com/en/US/products/hw/switches/ps708/products_field_notice09186a0080671714.shtml


Cisco Catalyst 6500 WS-X6196-RJ-21 and WS-X6148X2-RJ-45 Line Cards May Fail to Boot in IOS Versions 12.2(18)SXF, 12.2(18)SXF1, and 12.2(18)SXF2 - Software Upgrade Required

www.cisco.com/en/US/products/hw/switches/ps708/products_field_notice09186a008065af2e.shtml


Cisco TAC Case Collection Solution:
How to Define the VLANs Allowed on a Trunk Link

www.ciscotaccc.com/lanswitching/showcase?case=K11881886


    Back to top

Routers

Wireless LAN Controller Network Module Does not Authenticate with Cisco/Airespace Access Points - Hardware Upgrade

www.cisco.com/en/US/products/hw/routers/ps282/products_field_notice09186a008065afe7.shtml


7600-SIP-400 May Drop Bursty Egress Traffic - Upgrade FPD Image

www.cisco.com/en/US/products/hw/routers/ps368/products_field_notice09186a0080668f02.shtml


Cisco TAC Case Collection Solution:
Cisco 2600, 3600, or 3700 Series Router Goes into a Boot Loop with "%ERR-1-GT64010: Fatal error, PCI Master read" Error Messages due to Defective or Mis-Seated Hardware

www.ciscotaccc.com/core/showcase?case=K12932587


    Back to top

Security and VPN

ASA Hardware and Software Compatibility Issue due to a Component Change

www.cisco.com/en/US/products/ps6120/products_field_notice09186a0080655b8b.shtml


    Back to top

Voice and IP Communications

Cisco Enterprise and Hosted Contact Center Products Notice for Microsoft March 2006 Security Updates

www.cisco.com/en/US/products/sw/custcosw/ps1001/products_field_notice09186a0080653fbd.shtml


Cisco Enterprise and Hosted Contact Center Products Notice for Microsoft April 2006 Security Updates

www.cisco.com/en/US/products/sw/custcosw/ps1844/products_field_notice09186a008066a4dd.shtml


    Back to top

Wireless

Current Connectors on the Dipoles, Which Are Black, Do Not Meet RoHS Standards

www.cisco.com/en/US/products/hw/wireless/ps469/products_field_notice09186a0080667176.shtml


802.11g Radio in AP1130 and AP1240 Loses Connectivity with Clients

www.cisco.com/en/US/products/hw/wireless/ps430/products_field_notice09186a0080668a48.shtml

UPDATED TECHNICAL TIPS     Back to top

If you would like to view Technical Tips that have recently received major updates, visit the Document Updates page at:

www.cisco.com/public/news_training/tech_tips.html
(available to non-registered users)

www.cisco.com/kobayashi/news_training/tech_tips.html
(available only to registered users)

ABOUT THIS NEWSLETTER     Back to top

Forget Your User ID or Password?
Your user ID is usually your first initial followed by your last name; for example, John Doe's user ID might be "jdoe." If you can't remember your password, send a blank e-mail message to cco-locksmith@cisco.com. An automatic check will verify that your e-mail address is registered with Cisco.com. Account details with a new random password will be e-mailed to you.

Important Notices:
© 1992-2006 Cisco Systems, Inc. All rights reserved.

Terms and Conditions, Privacy Statement, Cookie Policy, and Trademarks of Cisco Systems, Inc.