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Vol.7 No.11 Unmatched Online Technical Support November 2005
Cisco Extends Voice, Security, and Wireless Services

Cisco IOS Software Release 12.4(4)T, the second release in the Release 12.4T family, is now available. Release 12.4(4)T enhances threat protection against malicious worm and virus attacks, improves performance monitoring of VoIP networks, and extends support for secure concurrent services on the Cisco 1800 Series router.

Key features of Release 12.4(4)T include:

  • Cisco 1801, 1802, and 1803 Integrated Services Routers -- provide a cost-effective, single-box solution for small, medium, and branch office applications with secure concurrent services for broadband access

  • Cisco IOS Flexible Packet Matching -- next-generation Access Control List technology that provides a rapid first line of defense against malicious traffic at the entry point into the network

  • Application Firewall for Instant Messenger Traffic
    Enforcement -- reduces exposure to potential vulnerabilities from instant messenger clients

  • Cisco IOS IP Service Level Agreements for VoIP with Real Time Protocol -- extends the productivity, OpEx, and availability benefits of Cisco IOS IP SLAs to VoIP networks

  • Hot Standby Router Protocol (HSRP) for IPv6 -- increases network availability by extending the fault tolerance and fast switchover capabilities of HSRP to IPv6

  • NetFlow Reliable Export via Stream Control Transport
    Protocol -- ensures the integrity of accounting and billing information

Visit the URLs below to learn more about Cisco IOS Software Release 12.4(4)T and the entire Release 12.4T family.

Cisco IOS Software Release 12.4T homepage:

Cisco IOS Software Release 12.4T New Features and Hardware Support, Product Bulletin No. 3001:

NEWS UPDATES     Back to top

Cisco AVVID Support Videos - NEW:
Learn How to Capture Basic Cisco CallManager Traces

Cisco recently developed short Flash videos highlighting the Cisco AVVID (Architecture for Voice, Video, and Integrated Data) solution. Unlike written text and accompanying screen captures, Flash video allows you to view each step of a process in real time.

The video featured below will show you how to gather basic Call Connection Manager (CCM) and Signal Distribution Layer (SDL) traces from your CallManager cluster. You can then use this information in your TAC Service Request.

After watching this video, you will be able to:

  • Document the problem
  • Reproduce the problem and gather the necessary information
  • Get this information to your TAC Engineer

At the conclusion of the video, you may provide feedback.

View this informative Flash video today at:
(available to non-registered users)
(available to registered users)

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Cisco Marketplace - UPDATE:
New Product Documentation Available Online and on CD-ROM

"What's New in Cisco Documentation" is an online publication that provides information on the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly to the documentation for your products.

Documentation available for purchase in the Product Documentation Store is identified with a "Buy it Now" link and corresponding DOC- number (for example, DOC-7816181=). Enter the DOC- number into the store's search field to locate the specific document.

Highlights of the November release of "What's New in Cisco Documentation" include documentation for these products:

  • Cisco Catalyst 6500 Series Switch
  • Cisco 7600 Series Router

You can view the latest release of "What's New in Cisco Documentation" at:

The Cisco Product Documentation Store not only offers documentation in printed format, but also in electronic format. This functionality gives you the ability to view documentation without being connected to the Internet. You can compile a list of technical product documents on portable media by first selecting the documentation you need, then creating a customized CD-ROM. Choose from a huge selection of documentation guides supporting multiple Cisco products.

Visit Cisco Marketplace today at:

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Networking Professionals Connection - UPDATE:
Upcoming "Ask the Expert" Events and TechTalks

Networking Professionals Connection is an interactive Website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.

Upcoming events on Networking Professionals Connection include:

  • "Ask the Expert" events, which allow you to discuss specific networking issues online with Cisco engineers:

    • "Implementing Basic ACD Features of Cisco CallManager Express," now through November 18
    • "Troubleshooting Access Servers for Modem/ISDN/PPP Issues," now through November 18
    • "Enterprise Optical Solutions," November 28 through December 9
    • "Network Admissions Control 2 (NAC2)," November 28 through December 9

    Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the most current schedule.

  • TechTalks are online Webcasts that focus on particular Technology areas. You can view the latest event schedule, register to attend a live session, and view archived presentations on the Web any time:

To attend an event or participate in a discussion forum, visit Networking Professionals Connection at:

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CCIE Central - UPDATE:
New Voice Lab Openings; Beta for Revised Written Voice Exam Offered

The CCIE program is pleased to announce the opening of a new CCIE Voice lab in Research Triangle Park, North Carolina. Online scheduling for this location is now available. The CCIE Voice lab exam will also be made available in Sydney, Australia, in the first calendar quarter of 2006.

For updates regarding the Sydney CCIE Voice lab open date and the availability of online scheduling, visit the CCIE Website at:

The CCIE Voice written Beta exam version 2.0 (351-030) will be available at all worldwide, Cisco-authorized testing centers from now through December 5, 2005. The exam will be offered at a discounted price of US$50, with full recertification or lab qualification credit granted to all passing candidates. The Beta exam will include several previously untested topics, such as CallManager Express, Cisco Unity Express, and Integrated Contract Distribution. Online scheduling is available from now until the end of the Beta exam period.

For a detailed outline of covered topics, refer to the CCIE Voice Written Exam 2.0 Blueprint:

Note: Candidates may attempt a Beta exam only once during its Beta period. Individual Beta exam scores will generally be available six to eight weeks after the close of the Beta period.

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Cisco Field Notices - UPDATE:
Submit Your Feedback with New Survey

The Product Supportability Organization (PSE) at Cisco is working to improve Field Notices with your help. The team has recently attached a short Customer Satisfaction Survey to each Field Notice. Feedback from the survey will help identify what is working well and areas that need improvement. If you use a Field Notice workaround, please take a moment to complete this brief survey upon implementation.

Once you have opened a Field Notice, a link to the Survey is in the left hand column under "NEW."

NEW TECHNICAL TIPS     Back to top

Content Networking

Security Advisory:
Cisco 11500 Content Services Switch SSL Malformed Client Certificate Vulnerability

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LAN Switching

Tech Note:
ACL and QoS TCAM Exhaustion Avoidance on Cisco Catalyst 4500 Switches

Field Notice:
Software for the SSL Module for Cisco Catalyst 6500 Deferred

Cisco TAC Case Collection:
How to Set Configuration Modes in Cisco Catalyst Switches That Run Cisco Catalyst Operating System

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Tech Note:
Collapse Multiple STP Instances into a Single STP Instance with E-Series Ethernet on ONS 15454

Tech Note:
Ethernet Spanning Tree Limitations - E Series Card

Field Notice:
15454-EIA-UBICH-A and UBICH-B Have Incorrect Connectors Placed on BICs or EIAs

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Field Notice:
Cisco 12000 Engine 0 6, 12 Port DS3-SMB-B, and E3-SMB Line Cards Experience Random BMA Errors

Cisco TAC Case Collection:
Router Does Not Power and No LEDs Are Lit

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Security and VPN

Configuration Example:
VPN Concentrator for WebVPN Using the SSL VPN Client

Configuration Example:
PEAP Version 1.19

Tech Note:
Clean Access - Use the Network Scanning Feature to Detect Users Who Attempt to Bypass Agent Checks

SSL VPN Client

Field Notice:
Cisco Security Agent (CSA) Software Deferral Advisory Notice for Versions Prior to

Cisco TAC Case Collection:
How to Configure Time-based ACLs on the PIX Firewall

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Voice and IP Communications

Tech Note:
CRS Script Debugging Error: "Unmarshalling Return"

Tech Note:
Check Password Synchronization with the Admin Utility in the Cisco CallManager Cluster

Tech Note:
Cisco CallManager Failure to Communicate with Avaya Unified Messaging via VG224 using SMDI

Tech Note:
Cisco CallManager Directory Service Log Trace Level Selection

Tech Note:
Failure to Access the Unity System Admin Page

Tech Note:
No Dial Tone for Phones Connected to the VG224 that Serve as SCCP to Cisco CallManager

Tech Note:
Update the License Count for CRS Version 4

Tech Note:
Real-Time Feed Failure between the Distributor AW and the Cisco CallRouter

Tech Note:
CRS Process Appears Disabled with a Red X Mark

Tech Note:
Change the Default MOH Directory

Tech Note:
Unity Diagnostic Tool - Identify the Codec in Use for a Call

Field Notice:
MCS-7825-H1-IPC1, HP DL320 G3 with SATA RAID Drives, MCS-7825-H1-CC1, and MCS-7825-H1-ECS1 - Spike in Disk Activity

Field Notice:
Upgrade to ICM/IPCC 6.0 Requires New 6.0(0)A(1)

Field Notice:
PGW 2200 9.5(2) Intermittently Fails Over

Field Notice:
Cisco Enterprise and Hosted Contact Center Products Notice for Microsoft October 2005 Security Updates

Cisco TAC Case Collection:
How to Increase the Recording Length for the Subscriber Greeting in Cisco Unity

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Configuration Example:
Wi-Fi Protected Access 2 (WPA 2)

Field Notice:
Cisco 4400 Series Wireless LAN Controllers Real-Time Clock Issue

Cisco TAC Case Collection:
Intermittent Connectivity Issues with a Wireless Bridge


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