Cisco Technical Support
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Vol.7 No.5 May 2005 Unmatched Online Technical Support

In This Issue:

Letter from the Editor

News Updates

New Technical Tips
Newsletter Archive

About This Newsletter

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Letter from the Editor


Welcome to the May issue of the Cisco Technical Support Newsletter!

Here are the topics we cover in this issue:

  • Features of the Cisco Bug Toolkit
  • New security intelligence Website, MySDN
  • Enhancements to Cisco TSRT and SVO Tool
  • Registration update for US Networkers 2005 conference
  • New functionality for Search
  • New Customer Interaction Network simplifies Cisco contact experience
  • Upcoming events at Networking Professionals Connection
  • Updates to CCIE Storage Networking Lab and other exams

Please feel free to send this newsletter to anyone you know who might find the information useful. And, if you have any questions or comments about this newsletter, please send a message to

- Cisco Technical Support News Editor

News Updates

Cisco Bug Toolkit - SPOTLIGHT:
Search for Known Software Bugs

Based on software version, feature set, and keywords, you can use the Cisco Bug Toolkit to identify and evaluate bugs that have current or potential impact to your network. Search for bugs in Cisco IOS or non-IOS products such as Catalyst switches, PIX Firewall, network management software, voice, video, and telephony. Use advanced search capabilities to widen or narrow your search results by specifying bug severity and status. After completing a search, Bug Toolkit displays available bug details such as status, software versions affected, and workarounds and/or fixed software versions when available.

You can also use Bug Toolkit to:

  • Monitor a specific network situation by creating and managing saved searches. Edit a saved search at any time to change the alert conditions, the bugs being watched, and the network profile.

  • Create a bug group and bug alert agent and use them to monitor the status of specific bugs. Choose to receive status updates about the bugs in real-time or via e-mail.

Visit the Cisco Bug Toolkit today and take advantage of this useful online tool:
(available to registered users only)

Not registered with Visit the URL below to register and begin taking advantage of this and many other useful tools:

Security Intelligence for the Self-Defending Network (SDN)

Cisco has launched its new security intelligence Website, MySDN. MySDN provides you with timely, validated threat information to minimize potential network disruptions and optimize product functionality for threat mitigation.

MySDN helps keep your network safe by:

  • Delivering relevant, validated, and actionable information related to security threats
  • Providing best practices for using Cisco devices to secure your network
  • Highlighting content for Cisco Intrusion Prevention products and subscriptions

For more information on MySDN, visit:

Cisco TSRT and SVO Submit Tool - UPDATE:
Enhancements Enable a More Accurate Verification Process

On June 11, 2005, Cisco will implement user interface changes and functionality enhancements to the Cisco TAC Service Request Tool (TSRT) and the Cisco SVO Submit Tool.

These enhancements include:

  • Serial number matching -- When you enter a Cisco device serial number value in the TSRT or SVO Submit Tool, the tool will search for that value to validate whether the device is covered under an active service contract within your profile.

  • Similarity messaging -- This occurs when you enter a serial number for which the tool cannot find a match. The tool will automatically compensate for common typing mistakes and perform the search again. If the tool finds a similar serial number, it will alert you that it will use the similar number to open your service request or service order.

  • Messaging for electronic ID (eID) -- An eID is a value returned by some Cisco devices when you query them using Telnet (command line interface) or SNMP. The eID acts as the serial number of a non-removable component of a chassis. If you enter an eID in a serial number field, the tool will recognize the value as an eID and find the corresponding chassis serial number. The tool will then use this corresponding number to open your service request or service order.

In addition to the above enhancements:

  • If the TSRT finds more than one product associated with the serial number you entered, the tool will display a list of all applicable products found. You can select the appropriate product from the list.

  • When you enter an invalid serial number in the SVO Submit Tool, you will now be able to enter a different serial number before creating the service order.

Visit these tools starting on June 11 to take advantage of these enhancements.

Cisco TAC Service Request Tool:
(available to registered users only)

Cisco SVO Submit Tool:
(available to registered users only)

Cisco Networkers 2005 Conference - UPDATE:
Last Chance to Pre-Register and Save

The Cisco Networkers 2005 conference begins next month, and pre-registration savings are almost over. Networkers is your once-a-year opportunity to join thousands of your technical peers and top Cisco engineers. This year's conference will be held June 19-24 in Las Vegas, NV.

After you register, you can build your own schedule and:

  • Select from more than 200 technical sessions on routing, switching, security, IP communications, network management, and more

  • Sign up for a "New to Networkers" session designed for first-time attendees

  • Reserve a hands-on mentored lab (choose from 18 different labs)

  • Schedule private, one-hour meetings with top Cisco engineers

  • Earn points and win prizes in the Passport Program

  • Participate in Whiteboard discussions at the Design Clinic

  • Receive a complimentary, one-year subscription to Networkers Online

  • Take a complimentary Cisco Career Certification Exam (up to a US$395 value)

  • Attend the Customer Appreciation Event at the Palms Hotel and Casino

Register online now to save US$200 at: Search - UPDATE:
New Functionality for Advanced Search and Software Downloads Search has recently implemented new functionality. Now, Advanced Search lets you search for the following online resources from one page:

  • Technical Support & Documentation
  • News@Cisco
  • Downloads from the Software Center
  • Technical Support Tools
  • Networking Professionals Connection Discussion Forums

Also, if you type or paste a software image filename into the "Search" field located in the upper right-hand corner of all pages, Search will provide links to software downloads for that image.

For more information on using the Search, please visit:
(available to registered users)
(available to non-registered users)

Customer Interaction Network - NEW:
New System Simplifies Cisco Contact Experience

The new Cisco Customer Interaction Network (CIN) offers you more efficient access to cross-functional, multi-skilled, Cisco agents. When you dial an existing Cisco local office number, you will hear a new welcome message from CIN for addressing any request you might have, from pre-sales information to post-sales assistance.

CIN represents the first step in a global change Cisco is undertaking to make it easier for you to do business with us. Cisco created CIN to provide a seamless and consistent experience when you contact us, regardless of the nature of your request. CIN is currently operational in Germany, France, Italy, Austria, Switzerland, and Spain. Over the next two months, CIN will become available in the United Kingdom, Belgium, and the Netherlands. We expect CIN to become available in other countries later this year.

You can currently contact CIN through the following numbers:

  • Austria, Germany, and Italy -- 00800 9999 0522
  • France -- 0800 770 400
  • Spain -- 900 997154
  • Switzerland -- +41 (0)1 878 92 00, +41 (0)31 998 50 50, and +41 (0)22 999 92 00

Networking Professionals Connection - UPDATE:
Upcoming "Ask the Expert" Events and TechTalks

Networking Professionals Connection is an interactive Website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.

Upcoming events on Networking Professionals Connection include:

  • "Ask the Expert" events, which allow you to discuss specific networking issues online with Cisco engineers:

    • "Troubleshooting Dial/Access Issues on Access Servers," now through May 20
    • "CCIE Security," now through May 20
    • "Configuring and Troubleshooting Cisco Unity Express (CUE)," May 23-June 3
    • "CCIE Voice," May 23-June 3

    Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the very latest schedule.

  • TechTalks are online Webcasts that focus on particular technology areas. You can view the latest event schedule, register to attend a live session, and view archived presentations on the Web anytime:

To attend an event or participate in a discussion forum, visit Networking Professionals Connection at:

CCIE Central - UPDATE:
Updates to Storage Networking Lab and Other Exams

Cisco recently announced the final release of the new expert-level Storage Networking certification lab exam. This new certification is the fifth track to become available in the CCIE program.

To qualify for the CCIE Storage Networking lab exam, you must first pass the written exam available from any Prometric or VUE testing center worldwide. Currently, the lab exam is available in Research Triangle Park, with periodic offerings in San Jose and Brussels. Schedule an exam today by contacting a CCIE customer service representative at

For a detailed outline of topics, refer to the CCIE Storage Networking Lab Exam Blueprint:

Updates to other CCIE exams include:

  • CCIE Voice -- Now covers E1 digital voice signaling protocol and Cisco CallManager Express
  • CCIE Service Provider -- Now covers Metro Ethernet and Content Networking topics
  • CCIE Routing & Switching -- Now covers wireless protocols and IPv6
  • CCIE Security -- Has undergone a significant revision to preconfigure network connectivity, and now focuses more on topics unique to security, such as secure VPNs and Intrusion Detection Systems

For more information on the CCIE Storage Networking certification, as well as other CCIE certifications, visit the CCIE Website at:

New Technical Tips

Cisco IOS

Tech Note:
Cisco IOS Software Release 12.3(14)YQ

Tech Note:
Cisco IOS Software Release 12.3(11)YK

Tech Note:
Cisco IOS Software Release 12.2(25)EZ

Tech Note:
Cisco IOS Software Release 12.2S

Tech Note:
Cisco IOS Software Release 12.2(25)SW

Field Notice:
Cisco CallManager Express Customers Using Basic Auto Call Distribution (B-ACD) Auto-Attendant Functionality Allows Outside Callers to Dial Calls though to the PSTN by Default

Security Advisory:
Vulnerabilities in the Internet Key Exchange Xauth Implementation

Security Advisory:
Vulnerabilities in Cisco IOS Secure Shell Server

Cisco TAC Case Collection Solution:
"Not Enough Space in NVRAM" Error Message Occurs when Attempting to Save the Configuration because the Configuration Size Is Larger than NVRAM

Content Networking

Tech Note:
SGC Connection Failures: Step-up and Export Ciphers Use Different Digests

CSS 11000 and CSS 11500 Differences

Field Notice:
Memory Leak in Global Site Selector (GSS) Software Version 1.2.1 Will Cause System to Fail over Time

Field Notice:
Initial Maintenance Version of Global Site Selector (GSS) Software Version 1.2.2 Has a Serious Defect and Has Been Replaced on

IBM/SNA Token Ring

Configuration Example:
SDLLC with RSRB for Ethernet

Configuration Example:
QLLC to Reverse SDLLC

IP Routing and Routed Protocols

Security Advisory:
Crafted ICMP Messages Can Cause Denial of Service

Network Management

Field Notice:
Restorebackup Fails when Migrating Data from a Common Services (CS) 2.2 Server to a CS 3.0 Server

Cisco TAC Case Collection Solution:
How Does CiscoWorks WAN Solution Engine (WLSE) Rogue AP Detection Work?


Tech Note:
Management of Ethernet Connectivity Options for Cisco ONS 15454

Tech Note:
Common Alarms and Events Supported by ONS 15305 and ONS 15302

Tech Note:
ONS 15600 Bridge and Roll in BLSR

Tech Note:
Extended Security Capabilities and Configuration Rules for TCC2 Plus on ONS 15454

Field Notice:
ONG 15454 and 15454E OC192/STM64 ICT Test Fixture Damage

Field Notice:
15454 DS1 and DS3 Bad Lot of Power Supplies on Boards

Voice and IP Communications

Tech Note:
Product Key to Use during the OS Installation of CRS Dedicated Server

Tech Note:
How to End a Call when the Termination Key Is Not Pressed

Tech Note:
Traces Required to Debug Calls That Are Stuck in Queue

Tech Note:
How to Resolve a Real-Time Report Error

Tech Note:
Corrupted User Interface - Cisco E-Mail Manager Option

Tech Note:
CTI OS Instance Deletion

Tech Note:
WebView Log Out Button Is Inoperable due to Corrupt WebView Files

Tech Note:
Error Message on ICM Logger Process: "Local Time Has Stopped"

Tech Note:
Resolve the Create Process Error during the Installation of Cisco Agent Desktop

Field Notice:
BTS 10200 Release 3.x Generating Security Deferrors

Field Notice:
Cisco Enterprise and Hosted Contact Center Products Notice for Oracle April 2005 Security Updates

Field Notice:
Cisco Enterprise and Hosted Contact Center Products Notice for Microsoft April 2005 Security Updates

Field Notice:
Multiple Failures when Multilevel Administration (MLA) 1.2(4) Is Installed on Cisco CallManager 3.3

Field Notice:
Call Forwarding Failure after a Cisco CallManager 4.x Unexpected Shutdown

Field Notice:
Unity and Windows 2003 SP1 Interoperability Issue Incorrectly Reports That the Exchange Server Is Offline

Cisco TAC Case Collection Solution:
How to Change the Password for CallManager Services like SQLSvc in CallManager 3.3(2) spA and Later Using "AdminUtility.exe"


Field Notice:
No SVC/SPVC Can Be Routed over PNNI VNNI (VT) Interfaces Using Different VPIs

Cisco TAC Case Collection Solution:
Packet Loss or Latency Occurs on a Link with CRC Errors on the ATM Interface

Newsletter Archive

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About This Newsletter

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