Cisco Technical Support
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Vol.7 No.3 March 2005 Unmatched Online Technical Support

In This Issue:

Letter from the Editor


Other News
New Technical Tips
Newsletter Archive

About This Newsletter

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Letter from the Editor


Welcome to the March issue of the Cisco Technical Support Newsletter!

This issue includes a feature article about the upcoming Technical Support & Documentation Website. This new Website will integrate technical support documents currently available on the Products & Services and Technical Support Websites.

Here are the other topics we cover in this issue:

  • Features of the Cisco Product Alert Tool
  • New functionality for the Cisco Output Interpreter
  • Personal schedule builder for the US Networkers 2005 conference
  • Upcoming events at Networking Professionals Connection
  • New CCIE Storage Networking and Metro Ethernet exams

Please feel free to send this newsletter to anyone you know who might find the information useful. And, if you have any questions or comments about this newsletter, please send an e-mail message to

- Cisco Technical Support News Editor


Technical Support & Documentation Website - NEW:
Coming March 20: Integrated Online Support and Documentation

Based on customer feedback, Cisco Systems is integrating its online technical support and product documentation. On March 20, technical support documents under such categories as "Technical Documentation" and "Alerts and Troubleshooting" will move from the Products & Services Website to a new Technical Support & Documentation site.

This integration will provide you:

  • Easy-to-find information, with combined access to product documentation and updated or additional support content and tools for any product or technology.

  • Quick identification of pertinent documents through improved grouping of documents by attributes such as hardware model and software version.

  • More focused searches due to a familiar, user-friendly look and feel, more intuitive navigation, and more consistent terminology.

To learn more about this integration and to preview the new Technical Support & Documentation Website, visit the following URL:

Other News

Cisco Product Alert Tool - SPOTLIGHT:
Receive Timely Automated Messages about Cisco Products

You can set up the online Cisco Product Alert Tool to send you e-mail messages about new Field Notices, Product Alerts, and End of Sale information for the Cisco products you specify. This tool sends alerts as soon as they are available, so you will have the latest product information.

To start receiving automated messages, set up a profile in the Cisco Product Alert tool in three simple steps:

  1. Name your profile.
  2. Select the products of interest.
  3. Confirm your e-mail address.

You can add products to or remove products from your profile at any time. You can also maintain multiple profiles, one for each area of product interest.

Sign up today for the alerts you need at the Cisco Product Alert Tool:
(available to registered users only)

Not registered with Visit the URL below to register and begin taking advantage of this and many other useful online tools:

Cisco Output Interpreter - UPDATE:
Online Tool Now Analyzes Wireless Device Output

The Cisco Output Interpreter tool now supports commands for your wireless access points and bridges. This enhancement, combined with the rest of the online tool's library of supported output analyses, can help you troubleshoot and better understand your devices and their configurations.

Output Interpreter now supports the following wireless commands:

  • "show log"
  • "show dot11 association all-client"
  • "show wlccp"

To use this new enhancement, simply paste the output of one of the above commands into the Output Interpreter and receive a detailed analysis.

Visit the Cisco Output Interpreter today at:
(available to registered users only)

US Networkers 2005 Conference - NEW:
Register Now and Build Your Personal Schedule

Update your networking knowledge and skills by joining Cisco engineers and thousands of fellow technical professionals at Networkers 2005. This year's conference will be held June 19-24 in Las Vegas, NV.

At Networkers 2005, you can:

  • Meet face-to-face with some of the most influential engineers at Cisco, including Cisco fellows, distinguished engineers, and Cisco technical leads.

  • Attend the General Sessions to hear Cisco President and CEO John Chambers and Senior Vice President and Chief Technology Officer Charles H. Giancarlo discuss their vision for the future of networking and the new innovations Cisco is planning for 2005 and beyond.

  • Attend the annual Networkers Customer Appreciation Event on Thursday, June 23, at the Palms Casino and Hotel.

Register now to build your personal schedule and choose from:

  • More than 200 Technology Breakout Sessions on designing, deploying, and troubleshooting a variety of networking solutions

  • More than 20 full-day Techtorials on design principles, case studies, best practices, advanced concepts, and future technologies

  • More than 60 Cisco Career Certification exams (one complimentary exam per attendee; a US$300 value
  • )

  • 18 hands-on labs with personal mentoring to enhance your training sessions (new this year)

All sessions are available on a first-come, first-served basis, and are filling quickly, so register now and build your personal schedule at:

Note: Register before April 22, and save US$400.

Networking Professionals Connection - UPDATE:
Upcoming "Ask the Expert" and TechTalk Events

Networking Professionals Connection is an interactive Website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.

Upcoming events on Networking Professionals Connection include:

  • "Ask the Expert" events, which allow you to discuss specific networking issues online with Cisco engineers:

    • "Deploying Resilient Intrusion Prevention Systems (IPS) Solutions," now through March 25
    • "Broadband Cable," now through March 25
    • "Deploying High Capacity, Dual-Mode WLANs," March 28-April 8
    • "Cisco Clean Access for Network Admission Control," March 28-April 8

    Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the very latest schedule.

  • TechTalks are online Webcasts that focus on particular technology areas. You can view the latest event schedule, register to attend a live session, and view archived presentations on the Web anytime:

To attend an event or participate in a discussion forum, visit Networking Professionals Connection at:

CCIE Central - UPDATE:
New Storage Networking and Metro Ethernet Exams Available March 17

The new CCIE Storage Networking written exam will be available in all testing facilities on March 17, 2005. Refer to the CCIE Storage Networking Written Exam Blueprint for a detailed outline of topics:

The corresponding CCIE Storage Networking lab exam will also become available for scheduling on March 17. Currently, scheduling is being handled by the CCIE customer service team rather than online. For assistance, contact the team at For a detailed outline of topics, refer to the CCIE Storage Networking Lab Exam Blueprint:

CCIE will also release the Service Provider written exam for Metro Ethernet in all testing locations worldwide on March 17. Metro Ethernet allows service providers to offer premium services such as VPN, QinQ, and QoS, while utilizing MPLS, large-scale bridging, and fiber optic technologies. For more details, refer to the Metro Ethernet Blueprint:

Passing the Metro Ethernet written exam qualifies a candidate to schedule the CCIE Service Provider lab exam. To learn more about scheduling CCIE exams, visit the link below:

Note: Due to time zone differences, these exams may not be available in some facilities until March 18.

New Technical Tips

Cisco IOS

Tech Note:
Cisco IOS Software Release 12.3(11)YJ

Field Notice:
AutoSecure Bogon Filter Potentially Causes Blackholing of Internet Traffic

Cisco TAC Case Collection Solution:
Cannot Break to ROMmon because the "no service password-recovery" Command Has Been Configured


Security Advisory:
Default SNMP Community Strings in Cisco IP/VC Products

Cisco TAC Case Collection Solution:
How to Understand the "debug isdn q931" Command Cause Code Origination Point and the Reason for the Disconnect


Configuration Example:
Configure a Cisco 6400 ATM Interface with RBE and DHCP

LAN Switching

Tech Note:
IOS Catalyst 6500/6000 Resets with Error "System Returned to ROM by Power-on (SP by Abort)"

Cisco TAC Case Collection Solution:
Certain Counters Rapidly Increase in the "show port" Command Output on Catalyst Switches Running CatOS


Tech Note:
Conversion of a Point-to-Point (1+1) Configuration to a Two-Fiber BLSR

Tech Note:
"rtrv-map-network" Returns Node Name as UNKNOWN

Field Notice:
15454-EIA-AMPA84 and EIA-BNCA48 Recall due to Bad Lot of Connectors


Field Notice:
PRP-2 Does Not Auto-Boot due to ROMmon Read Errors

Cisco TAC Case Collection Solution:
Cisco 2620 or 2621 Series Router Does Not Recognize a 32MB Flash SIMM due to an Incompatible Boot ROM or Cisco IOS Version

Security and VPN

Tech Note:
Best Practices for Administration of Cisco Secure ACS for UNIX

Tech Note:
Request a Clean Access Temporary License

Traffic Anomaly Detector and Guard (Riverhead Networks)

Security Advisory:
ACNS Denial of Service and Default Admin Password Vulnerabilities

Cisco TAC Case Collection Solution:
VPN Client Fails to Function with Windows XP after an Upgrade to Service Pack 2

Voice and IP Communications

Tech Note:
Router Failover Not Working in a Duplexed Mode

Tech Note:
Failed Session between Cisco E-Mail Manager and CTI Server

Tech Note:
ICM Logger Database Configuration Synchronization

Tech Note:
Default Login Name and Password for the Cisco E-Mail Manager Option

Tech Note:
6608 Gateway Trace Collection Using the Dick Tracy Tool

Tech Note:
Unity Media Master Hangs when Google Desktop Search Engine Is Installed on Windows XP

Tech Note:
Configure Q.SIG PRI Trunks between Call Manager and Avaya S8700/G650 with Unity Voice Mail Integration

Tech Note:
MeetingPlace Web Shares Outlook during Word Document Share

Tech Note:
Queue a Call to Multiple CSQs

Field Notice:
OS Hotfix Required for Cisco Customer Response Solutions 3.5(x) when Co-Resident with Cisco CallManager 4.x

Field Notice:
Cisco Enterprise and Hosted Contact Center Products Notice for Microsoft February 2005 Security Updates

Field Notice:
BTS 10200 Softswitch EVT Process Causes Deferrors in Oracle DB

Field Notice:
Certain MGCP Error Codes Received from the MGCP Gateway May Impact Call Processing on the PGW

Field Notice:
BTS 10200 Collecting Omni Debug Data during an SS7 Event

Field Notice:
AIM-CUE with 512MB CF Storage Capacity May Crash

Cisco TAC Case Collection Solution:
How to Use the "show call active voice" Command to Identify Jitter and Typical Voice Quality Symptoms

Newsletter Archive

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