Cisco Technical Support
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Vol.6 No.21 November 2004 Unmatched Online Technical Support www.cisco.com/techsupport

In This Issue:

Letter from the Editor

News Updates


New Technical Tips
Newsletter Archive

About This Newsletter

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Letter from the Editor

Hello,

Welcome to the November issue of the Cisco Technical Support Newsletter!

Here are the topics we cover in this issue:

  • Features of the Cisco SNMP Object Navigator
  • Upcoming events at Networking Professionals Connection
  • New CCIE certification in Storage Networking
  • Updated Cisco Technical Support Seminar available on demand

Please feel free to send this message to anyone you know who might find this information useful. And, if you have any questions or comments about this newsletter, please send an e-mail message to techsupportnews@cisco.com.

- J. Camia
    Cisco Technical Support News Editor


News Updates

Cisco SNMP Object Navigator - SPOTLIGHT:
Locate and Utilize MIB Information

The Cisco SNMP Object Navigator is an online tool that helps you find and download Management Information Base (MIB) information.

You can use Cisco SNMP Object Navigator to:

  • Translate/Browse -- Translate an object ID into an object name, translate an object name into an object ID, or browse the object tree.


  • Search -- Search object names and descriptions to receive a list of objects and MIBs that match your query.


  • View & Download MIBs -- View MIB dependencies and download MIBs, or view formatted MIB contents. This enhanced search allows you to select a MIB quickly by entering the MIB name or selecting from a list.


  • MIB Support in Software -- Find MIBs by Cisco IOS image name. You can find all MIBs supported in an IOS version.

The Translate/Browse page displays the OID tree by default. In addition, you can view object details by rolling your mouse over objects in the OID tree.

Visit the SNMP Object Navigator today and take advantage of this helpful online tool:

tools.cisco.com/Support/SNMP/do/BrowseOID.do?local=en


Networking Professionals Connection - UPDATE:
Upcoming Events

Networking Professionals Connection is an interactive Website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.

Upcoming events on Networking Professionals Connection include:

  • "Ask the Expert" events, which allow you to discuss specific networking issues online with Cisco engineers:
    www.cisco.com/go/AsktheExpert


    • "Deploying Intrusion Detection and Prevention Solutions (IDS/IPS)," November 29-December 10
    • "Troubleshooting AAA on IOS Router and PIX Firewall," November 29-December 10

Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the very latest schedule.

  • TechTalks are online Webcasts that focus on particular technology areas. You can view the latest event schedule, register to attend a live session, and view archived presentations on the Web anytime:
    www.cisco.com/go/techtalk

To attend an event or participate in a discussion forum, visit Networking Professionals Connection at:

www.cisco.com/discuss/networking


CCIE Central - UPDATE:
New Certification in Storage Networking

Beginning November 18, 2004, the CCIE program will offer written exams for expert-level certification in Storage Networking. The CCIE program currently certifies experts in Routing & Switching, Security, Service Provider, and Voice. The new CCIE Storage Networking certification will identify experts in implementing and supporting intelligent storage networks.

A CCIE in Storage Networking will require passing both a written exam and a hands-on lab exam demonstrating real-world expertise with devices such as multilayer fabric switches, SAN switches and directors, routers, and storage management solutions.

A beta version of the CCIE Storage Networking written exam will be available from November 18 through December 16 at worldwide Cisco-authorized testing facilities for a reduced cost of US$50. Online scheduling opens on November 18. Candidates may schedule and take the exam only once during the beta test period. Individual scores on beta exams are available six to eight weeks after the close of the beta period. The general releases of both the CCIE Storage Networking written and lab exams are expected to be available in the first quarter of calendar year 2005. The lab exam will be available at Cisco offices in San Jose, California; Research Triangle Park, North Carolina; and Brussels, Belgium.

For more information on CCIE certification in Storage Networking, including a list of topics covered on the written exam and suggested preparation resources, please visit the Storage Networking area of the CCIE Website at:

www.cisco.com/en/US/learning/le3/ccie/san/index.html

Visit the URL below between November 18 and December 16 to schedule a beta exam:

www.cisco.com/en/US/learning/le3/ccie/san/written_exam.html


Cisco Technical Support Seminars - UPDATE:
Updated Seminar Now Available On Demand

Do you need help finding and using online support tools and technical documentation to troubleshoot your network issues? If so, view the recently updated, free Cisco Technical Support Seminar, "Using the Cisco Technical Support Website for Online Support."

This recorded, on-demand seminar lasts about an hour and will show you how to quickly find the online technical support you need, including sample configurations, field notices, troubleshooting tips, software documentation, and online support tools. In addition, you can learn how to use My Tech Support, the new personalization feature for the Cisco Technical Support Website. My Tech Support allows customers and partners to specify and receive personalized information about Cisco products, technologies, service requests, bug updates, and more. As a result, less time is spent searching for essential information.

You can tell your friends and co-workers about this and other Cisco Technical Support Seminars by clicking the "Tell a Friend" button when viewing a seminar.

Visit the URL below today to view recorded, on-demand seminars at your convenience:

www.cisco.com/techsupport/seminars
(available to all users, but this standalone site requires registration separate from Cisco.com)

To view Microsoft PowerPoint versions of these seminars, please visit:

www.cisco.com/techsupport/training


New Technical Tips

Cisco IOS

Tech Note:
Cisco IOS Software Release 12.3(8)YA

www.cisco.com/en/US/products/sw/iosswrel/ps5413/products_tech_note09186a0080325be9.shtml


Cisco TAC Case Collection Solution:
Router Reloads due to a Bus Error

www.ciscotaccc.com/core/showcase?case=K16640586


LAN Switching

Field Notice:
Communication Media Module Customers Recommended to Upgrade to 12.3(8)XY

www.cisco.com/en/US/products/hw/switches/ps708/products_field_notice09186a00802e5a66.shtml


Cisco TAC Case Collection Solution:
How to Configure Port Channeling on the Catalyst 2900XL, 3500XL, 2940, 2950, 2955, 2970, 3550 or 3750 Series Switches

www.ciscotaccc.com/lanswitching/showcase?case=K57123019


Want to learn about other LAN resources on the Cisco Technical Support Website? View the free, on-demand Cisco Technical Support Seminar, "Using the Cisco Technical Support Website for LAN Issues," today:

www.cisco.com/techsupport/seminars


Optical

Field Notice:
ONS 15327 Some DS1 Cables May Not Have Repeated Tx and Rx Twisted Pairs Identified

www.cisco.com/en/US/products/hw/optical/ps2001/products_field_notice09186a0080325822.shtml


Field Notice:
CTC R2.3.5 and 4.1.4 Exclusively Might Exhibit Communication Errors Impeding SNMP Traps

www.cisco.com/en/US/products/hw/optical/ps2006/products_field_notice09186a0080325dcf.shtml


Field Notice:
ONS 15454E-FTA-48V Thermal Issue on the Fan Tray Controller

www.cisco.com/en/US/products/hw/optical/ps2006/products_field_notice09186a0080327898.shtml


Field Notice:
ONS 15454-DS3-12E and DS3N-12E XCON Communication Failure Alarm

www.cisco.com/en/US/products/hw/optical/ps2006/products_field_notice09186a0080313ec7.shtml


Field Notice:
15530-FCGE-8P May Require Upgrade to Functional Image 2-30

www.cisco.com/en/US/products/hw/optical/ps2011/products_field_notice09186a0080314279.shtml


Field Notice:
ONS 15454/15327 Release 4.1.4 and Release 2.3.5: SNMP Traps Not Forwarded when TCC B Active

www.cisco.com/en/US/products/hw/optical/ps2006/products_field_notice09186a00802fa58f.shtml


Routers

Field Notice:
4OC12X/ATM Line Cards Require 12.0(27)S Field Diag Image or Later to Function Properly

www.cisco.com/en/US/products/hw/routers/ps167/products_field_notice09186a0080327967.shtml


Field Notice:
Cisco 12000 OC192/POS-VSR Line Card Transmitter Failure

www.cisco.com/en/US/products/hw/routers/ps167/products_field_notice09186a0080319f19.shtml


Field Notice:
PVDM2-8 Can Cause an Unexpected Reload of the Host Router

www.cisco.com/en/US/products/ps5854/products_field_notice09186a00802e5e81.shtml


Cisco TAC Case Collection Solution:
Router Reloads due to a Bus Error

www.ciscotaccc.com/core/showcase?case=K16640586


Want to learn about other router resources on the Cisco Technical Support Website? View the free, on-demand Cisco Technical Support Seminar, "Using the Cisco Technical Support Website for General Router Issues," today:

www.cisco.com/techsupport/seminars


Security and VPN

Configuration Example:
LAN-to-LAN and EzVPN Client on PIX with VPN Client Access to a Hub Router Using ISAKMP Profiles

www.cisco.com/en/US/products/hw/vpndevc/ps2030/products_configuration_example09186a008032cd24.shtml


Configuration Example:
EzVPN Client and Server on the Same Router

www.cisco.com/en/US/products/sw/secursw/ps2308/products_configuration_example09186a008032b637.shtml


Q&As:
Psionic PortSentry Support

www.cisco.com/en/US/products/hw/vpndevc/ps4077/products_qanda_item09186a008031c931.shtml


Security Advisory:
Vulnerability in Cisco Secure Access Control Server EAP-TLS Authentication

www.cisco.com/en/US/products/products_security_advisory09186a008033320e.shtml


Cisco TAC Case Collection Solution:
How to Configure NAT Transparency (NAT-T)

www.ciscotaccc.com/security/showcase?case=K45735446


Want to learn about other security and VPN resources on the Cisco Technical Support Website? View the free, on-demand Cisco Technical Support Seminar, "Using the Cisco Technical Support Website for Security and Virtual Private Network Issues," today:

www.cisco.com/techsupport/seminars


Voice and IP Communications

Configuration Example:
CallManager and IOS Gateway DSP Farm

www.cisco.com/en/US/products/sw/voicesw/ps556/products_configuration_example09186a0080334294.shtml


Configuration Example:
Cisco Unity IP Fax Outbound Gateway

www.cisco.com/en/US/products/sw/voicesw/ps2237/products_configuration_example09186a0080327711.shtml


Configuration Example:
Perform Backup and Restore of Cisco Unity Express with Microsoft FTP Server

www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configuration_example09186a00802fb58d.shtml


Tech Note:
Failure to Synchronize Directory Services in Cisco Desktop Administrator - Reset Password

www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a0080333675.shtml


Tech Note:
World Wide Web Service Crashes on WebView

www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a00803335d1.shtml


Tech Note:
Set Reply Language to a Single Language in Cisco E-Mail Manager Option

www.cisco.com/en/US/products/sw/custcosw/ps840/products_tech_note09186a008032b1a2.shtml


Tech Note:
Voice Translation Rules

www.cisco.com/en/US/tech/tk652/tk90/technologies_tech_note09186a0080325e8e.shtml


Tech Note:
Troubleshoot the PGW 2200 Softswitch with SNMP

www.cisco.com/en/US/products/hw/vcallcon/ps2152/products_tech_note09186a00803264f9.shtml


Tech Note:
Unable to Locate After-Call Work Data for Avaya Definity G3

www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a008032753a.shtml


Tech Note:
Avaya Definity ACD Fails to Pass Trunk Group and Trunk Number to CTI Client

www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a0080329751.shtml


Tech Note:
Clocking Configurations on Voice-Capable IOS-Based Platforms

www.cisco.com/en/US/products/hw/routers/ps259/products_tech_note09186a008031a072.shtml


Tech Note:
ICM Database Size Estimation Tool -- Fields under Advanced Tab

www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a008031c304.shtml


Tech Note:
Failure to Install Service Release on PG

www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a008031c2f5.shtml


Tech Note:
Troubleshoot Outbound Options Call Transfer Delay

www.cisco.com/en/US/products/sw/custcosw/ps1844/products_tech_note09186a008031c2a4.shtml


Tech Note:
MeetingPlace Web Daily IIS Log Management with an Automated Script

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a00802ff025.shtml


Tech Note:
MeetingPlace Web SQL Database Size Management

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a0080309e28.shtml


Tech Note:
WebView and IIS Connection Timeouts

www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a00802fb551.shtml


Q&As:
Persistent and Non-Persistent User Variable in ICM

www.cisco.com/en/US/products/sw/custcosw/ps1001/products_qanda_item09186a0080327503.shtml


Field Notice:
IIS Lockdown Component URLScan Breaks Cisco MeetingPlace Web Functionality

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a00803318be.shtml


Field Notice:
Cisco Hosted and Enterprise Intelligent Contact Center - Applying Microsoft's Windows XP SP2 on Contact Center CTI OS Desktop Products Will Adversely Affect System Operation

www.cisco.com/en/US/products/sw/custcosw/ps14/products_field_notice09186a0080331a47.shtml


Field Notice:
CSCec20531 Eliminates Need for Multiple Step Upgrades on 7935 Bridge

www.cisco.com/en/US/products/hw/phones/ps379/products_field_notice09186a008032d576.shtml


Field Notice:
Cisco Contact Center Products Security Patch Update for Products Utilizing Oracle Database

www.cisco.com/en/US/products/sw/custcosw/ps747/products_field_notice09186a008032735c.shtml


Field Notice:
BTS 10200 Softswitch Release 3.5.3 CD Jumpstart

www.cisco.com/en/US/products/hw/vcallcon/ps531/products_field_notice09186a00803297f4.shtml


Field Notice:
VG224 Installation Safety Notice

www.cisco.com/en/US/products/hw/gatecont/ps2250/products_field_notice09186a0080319fd5.shtml


Field Notice:
Cisco IAD2400 Installation Safety Notice

www.cisco.com/en/US/products/hw/gatecont/ps887/products_field_notice09186a008031a0a2.shtml


Field Notice:
IP Phone Loopback Detection and Power Options

www.cisco.com/en/US/products/hw/phones/ps379/products_field_notice09186a008031575e.shtml


Field Notice:
Cisco Enterprise and Hosted Contact Center Products Notice for Microsoft October 2004 Security Update

www.cisco.com/en/US/products/sw/custcosw/ps1973/products_field_notice09186a008031449e.shtml


Field Notice:
BTS 10200 Softswitch MGA Process Heap Memory

www.cisco.com/en/US/products/hw/vcallcon/ps531/products_field_notice09186a00802f9724.shtml


Field Notice:
BTS 10200 Softswitch H3A Coring

www.cisco.com/en/US/products/hw/vcallcon/ps531/products_field_notice09186a00802f9d27.shtml


Cisco TAC Case Collection Solution:
How to Resolve One-Way and No-Way Audio Problems

www.ciscotaccc.com/voice/showcase?case=K10611272


Want to learn about other voice resources on the Cisco Technical Support Website? View the free, on-demand Cisco Technical Support Seminar, "Using the Cisco Technical Support Website for Voice Issues," today:

www.cisco.com/techsupport/seminars


WAN

Field Notice:
PXM1 Resets

www.cisco.com/en/US/products/hw/switches/ps1938/products_field_notice09186a00803297c3.shtml


Field Notice:
Standby PXM45 May Not Boot Up

www.cisco.com/en/US/products/hw/switches/ps1938/products_field_notice09186a00802fef63.shtml


Field Notice:
T3 Port Adapters May Not Provide a Two-Second Delay before Bringing down the T3 Controller

www.cisco.com/en/US/products/hw/modules/ps2033/products_field_notice09186a00802ff01d.shtml


Field Notice:
CSCdu16536 and CSCdx35791 Terminal Server or Modem Configuration Can Cause PXMs to Fail to Boot Up

www.cisco.com/en/US/products/hw/switches/ps1925/products_field_notice09186a0080304cce.shtml


Cisco TAC Case Collection Solution:
Frame Relay Line Protocol Is Down (Looped) due to an Active Loopback

www.ciscotaccc.com/framerelay/showcase?case=K15236925


Newsletter Archive

To view past issues of this newsletter, please visit:

www.cisco.com/techsupport/newsletter


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