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Vol.6 No.18 September 22, 2004 Unmatched Online Technical Support

In This Issue:

Letter from the Editor


Other News
New Technical Tips
Newsletter Archive

About This Newsletter

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  • Important notices

Letter from the Editor


Welcome to the second September issue of the Cisco Technical Support Newsletter!

This issue includes a feature article about My Tech Support, the new personalization feature of the Cisco Technical Support Website. My Tech Support makes navigating the Technical Support Website easier by allowing you to store your individual preferences. You'll find this feature article immediately after my signature below.

Here are the other topics we cover in this issue:

  • Sign up to become a tester of future Cisco technical support tools and services
  • Upcoming events at Networking Professionals Connection
  • Recertification information at CCIE Central

Please feel free to send this message to anyone you know who might find this information useful. And, if you have any questions or comments about this newsletter, please send an e-mail message to

- S. Bailey
    Cisco Technical Support News Editor


My Tech Support - NEW:
New Personalization Feature for Cisco Technical Support Website

On September 29, 2004, Cisco will launch My Tech Support, the new personalization feature of the award-winning Cisco Technical Support Website. My Tech Support allows customers and partners to specify and receive personalized information about Cisco products, technologies, service requests, bug updates, and more. As a result, less time is spent searching for essential information.

With My Tech Support, registered Cisco SMARTnet® and Cisco SP Base customers and partners can:

  • Manage and track recent Cisco TAC Service Requests.

  • Receive recently published technical documentation for the products and technologies they specify.

  • Receive the latest software bug updates based on their Software Bug Toolkit profiles.

  • Help maintain network security by staying informed about the latest security advisories and field notices.

  • Receive news about the latest offerings on the Cisco Technical Support Website.

  • Manage and store their favorite bookmarks.

  • Join discussion groups and forums on Networking Professionals Connection.

  • Access partner-specific tools and content on (Available to Cisco partners only.)

Non-registered customers will have access to a less robust version of My Tech Support, including discussion groups and forums, news about the latest Cisco technical support offerings, and bookmarks.

Although My Tech Support officially launches September 29, you can begin taking advantage of this new functionality today by visiting the beta site at:

Note: Following the launch on September 29, you will still be able to access My Tech Support using the above URL.

Other News

Technical Support Tester Registration - UPDATE
Sign up to Test the Latest Technical Support Tools and Services

Sign up today to test Cisco technical support tools and services prior to their general release. As a tester, your feedback is a valuable resource to us and greatly influences future tool features and interfaces. Signing up only takes a few minutes, and you can opt out at any time.

If you are currently a tester and want to continue participating in this program, please renew your registration information today.

Visit the URL below today to sign up as a tester or renew your registration information:
(available to registered users only)

Not registered with Visit the URL below to register and participate in this offer:

Networking Professionals Connection - UPDATE:
Upcoming Events

Networking Professionals Connection is an interactive Website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.

Upcoming events on Networking Professionals Connection include:

  • "Ask the Expert" events, which allow you to discuss specific networking issues online with Cisco engineers:

    • "Troubleshooting Dial Connectivity Issues on Cisco AS5000 Series," September 27-October 8

Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the very latest schedule.

  • TechTalks are online Webcasts that focus on particular technology areas. You can view the latest event schedule, register to attend a live session, and view archived presentations on the Web anytime:

To attend an event or participate in a discussion forum, visit Networking Professionals Connection at:

CCIE® Central - UPDATE:
Recertification; CCIE Certification in Security Article

Effective November 1, 2004, Cisco certified professionals who pass a CCIE written exam can use their passing scores to recertify their associate-, specialist-, and professional-level certifications. This policy change is designed to encourage the pursuit of lifelong learning. The requirement for CCIE-level recertification remains unchanged: a passing score on one of the ten available CCIE written exams within the 24-month period immediately preceding the recertification deadline.

You can find more information on Cisco recertification policies at:

CCIE Program Manager Yusuf H. Bhaiji's article, "Cracking the Code: Insider Tips on Earning Your CCIE in Security," is featured in the latest edition of Packet® magazine. Read the article online:

New Technical Tips

Broadband Cable

Field Notice:
uBR10k Using PRE1 with Newer Bridge Chip Can Fail during Bootup with Certain Cisco IOS Releases

Cisco IOS®

Tech Note:
Cisco IOS Software Release 12.3(8)XX

Security Advisory:
Cisco Telnet Denial of Service Vulnerability

Security Advisory:
Cisco IOS Malformed OSPF Packet Causes Reload

TAC Case Collection Solution:
A "Wrong system software for this hardware" Error Message Is Displayed after Upgrading the Cisco IOS Software Image

Content Networking

Configuration Example:
DB Change Required for CDM GUI when Performing a Downgrade

Tech Note:
Understanding the Interaction between the Content Router and Content Engine in ACNS 5.x.x

Tech Note:
Export Media/Content from the CDM in ACNS 4.x.x

Fetch with FTP in ACNS 5.x.x Supported FTP Servers

Password Recovery:
Cisco Catalyst® 6500 Series SSL Services Module in Native (IOS) Mode


Tech Note:
Troubleshoot V.110 Connections on Cisco Access Servers

TAC Case Collection Solution:
How to Configure ISDN BRI Backup for a Serial Link Using Dialer Profiles and Configuring the "backup interface" Command


Field Notice:
ONS 15600 OC-48

Security and VPN

Configuration Example:
Cisco Secure for Windows/UNIX and Cisco Access Registrar® with CLID and DNIS

Security Advisory:
Multiple Vulnerabilities in Cisco Secure Access Control Server

Security Advisory:
Vulnerabilities in Kerberos 5 Implementation

TAC Case Collection Solution:
Configure SSH to the PIX® Firewall for Remote Management

Want to learn about other security and VPN resources on the Cisco Technical Support Website? View the free, on-demand Cisco Technical Support Seminar, "Using the Cisco Technical Support Website for Security and Virtual Private Network Issues," today:

Voice and IP Communications

Configuration Example:
PGW 2200 Multiple Originating Point Codes

Tech Note:
PGW 2200 Softswitch TCAP Release 9.3 and Later

Tech Note:
NOA Modification on the Cisco PGW 2200 Softswitch

Tech Note:
Transfer a Caller Directly into a Cisco Unity™ Express Mailbox

Tech Note:
MeetingPlace Server Hardware Replacement

Tech Note:
Add a New Customer to RMS 2.0 with Windows 2000

Tech Note:
Backup the ICM Registry for Comparison

Tech Note:
No External Script Available in Run External Script Node - Script Editor

Tech Note:
No Ring Back to the Caller when Delivering Call to the Agent - H323 Voice Gateway

Tech Note:
Failure to Upload CRS Script to Repository - Disk Space Shortage on LDAP Server

Tech Note:
HandledCallsTimeToHalf Exceeding 1800 Seconds - Agent Skill Group Half Hour Table

Tech Note:
MIS Timeout - ECS PIM Change after Upgrade to Windows 2000

Tech Note:
Bouncing Updateaw Process on AW - User Authority

Tech Note:
Installation of ICM 4.6.2 SR 1 Fails

Tech Note:
Connection to CMI Server Failed - Aspect CMI Server

Tech Note:
Configure a "One Button Login" for CRS ICD IP Phone Agents

Tech Note:
Gateway Node and Application Gateway Half Hour Table

Tech Note:
BA Dialer Fails to Connect with CTI Server - NIC Binding Order

Tech Note:
Failure to Create the WebView Report - Error Getting Compiled Page

Tech Note:
Spellcheck Fails in Cisco E-Mail Manager

Field Notice:
Potential Restart of s7a Process when Inbound PAM Message Is Received

Field Notice:
CallManager Express Sites May Experience One-Way or No-Way Audio with AIM-VOICE-30 or AIM-ATM-VOICE-30 and CME Release 3.0 or Later May See Router Reloads

Field Notice:
Upgrades May Fail from ICM/IPCC 4.6(2) to ICM/IPCC 6.0(0)

TAC Case Collection Solution:
IP Phone User Hears an Echo of Own Voice on a Call to a PSTN Phone

Want to learn about other voice resources on the Cisco Technical Support Website? View the free, on-demand Cisco Technical Support Seminar, "Using the Cisco Technical Support Website for Voice Issues," today:

Newsletter Archive

To view past issues of this newsletter, please visit:

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Important Notices:
Copyright© 2004 Cisco Systems, Inc. All rights reserved. Cisco, Cisco Systems, the Cisco Systems logo, Catalyst, CCIE, Cisco IOS, Cisco Unity, IOS, Packet, PIX, Registrar, SMARTnet, and Unity are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0303R)

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