Cisco® Technical Support
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Vol.6 No.17 September 8, 2004 Unmatched Online Technical Support

In This Issue:

Letter from the Editor

News Updates:

New Technical Tips
Newsletter Archive

About This Newsletter

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Letter from the Editor


Welcome to the first September issue of the Cisco Technical Support Newsletter!

Here are the topics we cover in this issue:

  • New knowledge base added to the Cisco TAC Case Collection
  • Recent enhancements to the Cisco Technical Support homepage
  • New Cisco IOS Software release offers high availability
  • Upcoming events at Networking Professionals Connection
  • Cisco Technical Support Seminars available on demand

Please feel free to send this message to anyone you know who might find this information useful. And, if you have any questions or comments about this newsletter, please send an e-mail message to

- S. Bailey
    Cisco Technical Support News Editor

News Updates

Cisco TAC Case Collection Tool - UPDATE:
New Network Management Knowledge Base Now Available

The online Cisco TAC Case Collection tool can help you quickly find solutions to common issues related to Cisco products and technologies, based on symptoms you describe. The tool's knowledge bases provide support for dial (access), frame relay, IP routing protocols, LAN switching, network management, network security, router and Cisco IOS architecture, voice, and wireless technologies.

Cisco engineers continue to update these knowledge bases and introduce new ones using information from recent Cisco Technical Assistance Center (TAC) service requests. The newest knowledge base covers network management products and issues such as:

  • Installation and upgrade
  • Maintenance and backup
  • Login
  • Community strings
  • Counters
  • Traps
  • How to use MIB objects

Below are two examples of network management solutions from the new knowledge base.

Visit the Cisco TAC Case Collection today to view more network management solutions:
(available to registered users only)

While visiting the Cisco TAC Case Collection, take a moment to provide your feedback through an optional online survey, available through the end of September, and become eligible to win a Linksys WPC11 Wireless-B Notebook Adapter.

Due to the dynamic nature of the content in the Cisco TAC Case Collection, you should access the tool with Microsoft Internet Explorer 5.5, Netscape 6.0, or later.

Note: Beginning with this issue of the Cisco Technical Support Newsletter, we include links to selected TAC Case Collection solutions in our "New Technical Tips" section.

Cisco Technical Support Homepage - UPDATE:
Recent Homepage Enhancements Make Navigation Easier

Based on your feedback, we recently launched an enhanced version of the Cisco Technical Support homepage. This new version provides easier access to technical support resources.

Some of the enhancements include:

  • Links that provide direct access to product support resources.
  • A design that is consistent with the look and feel of the homepage.
  • A navigation bar in the left-hand column for easy movement among site areas such as "Products and Solutions," "Ordering," and "Technical Support."

Visit the updated Cisco Technical Support homepage today at the following URL:

Cisco IOS® Software Release 12.2(18)SXD - NEW
Cisco Extends Cisco IOS High Availability

The Cisco IOS Software Release 12.2S family is designed for enterprise campus and service provider edge networks that require world-class IP and Multiprotocol Label Switching (MPLS) services. The Cisco Catalyst® switches and high-end routers supported in Release 12.2S provide secure, converged network services in the most demanding enterprise and service provider environments, from the wiring closet and data center to the WAN edge.

Release 12.2(18)SXD, the most recent release in the 12.2S family, extends the benefits of Cisco IOS High Availability to enterprise campus, data center, and WAN aggregation networks, and service provider edge aggregation networks that run the Cisco Catalyst 6500 Series Switch and Cisco 7600 Series Router. The increased availability and resiliency reduces the total cost of network ownership while improving overall productivity and efficiency.

Key features in Release 12.2(18)SXD include:

  • Cisco Nonstop Forwarding with Stateful Switchover -- Delivers seamless Supervisor Engine switchover and nonstop application availability for business-critical services on the Cisco Catalyst 6500 Series Switch and Cisco 7600 Series Router.

  • Gateway Load Balancing Protocol -- Uses network bandwidth more effectively by load-sharing packets over all available paths while protecting the first-hop router.

  • MPLS Traffic Engineering Fast Reroute -- Provides carrier-class traffic protection and restoration, similar to SONET/SDH. Service providers can now reroute MPLS label-switched paths around any link or node failure with full traffic recovery rates as fast as 50 milliseconds.

  • Control Plane Policing -- Allows businesses to avoid network interruption by protecting the control and management planes of a networking device against malicious Denial of Service (DoS) attacks.

  • Cisco Catalyst 6500 Series Wireless LAN Services Module -- Enables secure, highly available, and easily managed unified networking deployments for enterprises, midsize businesses, universities, and service providers. Part of the Cisco Catalyst 6500 Series of multilayer switches and a key component of the Cisco Structured Wireless-Aware Network framework, this module is the industry's only enterprise-class wireless and wireline switching system.

Visit the following URL to learn more about Cisco IOS Software Release 12.2(18)SXD and the entire Release 12.2S family:

Networking Professionals Connection - UPDATE:
Upcoming Events

Networking Professionals Connection is an interactive Website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.

Upcoming events on Networking Professionals Connection include:

  • "Ask the Expert" events, where you can discuss specific networking issues online with Cisco engineers:

    • "Network Admission Control (NAC)," September 13-24
    • "Cisco Unity™ Express," September 13-24

Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the very latest schedule.

  • TechTalks are online Webcasts that focus on particular technology areas. You can view the latest event schedule, register to attend a live session, and view archived presentations on the Web anytime:

To attend an event or participate in a discussion forum, visit Networking Professionals Connection at:

Cisco Technical Support Seminars - UPDATE:
Online Website Training Features Resources Used by Cisco TAC Engineers

Would you like to learn how to use the same resources as Cisco TAC engineers to resolve service requests -- in about an hour? You can -- any day, any time -- with the free, online Cisco Technical Support Seminars. View the following on-demand seminars and learn how to use Cisco Technical Support Website tools and other resources to help resolve your networking issues:

  • "Using the Cisco Technical Support Website for Online Support" -- Shows you how to use online tools and documentation to troubleshoot common network issues.

  • "Using the Cisco Technical Support Website for General Router Issues" -- Demonstrates online tools and information for troubleshooting error messages, choosing a Cisco IOS Software release for your router, developing initial configurations, and more.

  • "Using the Cisco Technical Support Website for IP Routing Issues" -- Shows you how to find support information and tools for IP Routing protocols.

  • "Using the Cisco Technical Support Website for LAN Issues" -- Highlights technical support resources for Catalyst switches.

  • "Using the Cisco Technical Support Website for Security and Virtual Private Network Issues" -- Features online security- and VPN-related tools and technical documentation.

  • "Using the Cisco Technical Support Website for Voice Issues" -- Follows the typical life cycle of an IP telephony installation.

You can tell your friends and co-workers about these valuable training resources by clicking the "Tell a Friend" button when viewing a seminar.

Visit the URL below today to view recorded, on-demand Cisco Technical Support Seminars at your convenience:
(available to all users, but this standalone site requires registration separate from

To view Microsoft PowerPoint versions of these seminars, please visit:

New Technical Tips


Tech Note:
ATM Network Slow Performance

Cisco IOS

Tech Note:
Cisco IOS Software Release 12.2(15)CZ

Field Notice:
CSCin29995 Causes High CPU Utilization due to Debug Messages for cUDP Packets

TAC Case Collection Solution:
A "Wrong system software for this hardware" Error Message Is Displayed after Upgrading the Cisco IOS Software Image

Content Networking

Configuration Example:
RHI on the Content Switching Module

Configuration Example:
HTTP Redirect for the Content Switching Module

LAN Switching

Field Notice:
WS-SUP720-3BXL & WS-F6K-PFC3BXL Component and Fabric Modifications

Field Notice:
A Serial EEPROM Value May Be Configured Incorrectly on Some WS-X6748-GE-TX Linecards

Field Notice:
WS-X6516A-GBIC Heatsink May Damage Daughter Boards during Installation

Field Notice:
Catalyst 2900 and 3500 Series Systems Running Cisco IOS Release 12.1(20)EA2 Reload when Receiving an SNMP Community String Longer than 129 Characters

TAC Case Collection Solution:
Determine the Type of Supervisor Module Installed in Catalyst 6000 Series Switches

Want to learn about other LAN switching resources on the Cisco Technical Support Website? View the free, on-demand Cisco Technical Support Seminar, "Using the Cisco Technical Support Website for LAN Issues," today:

Network Management

Tech Note:
Simplified Database Management in Cisco Network Registrar®

TAC Case Collection Solution:
How to Disable SNMP Traps on User Ports on a 2950 Switch


Tech Note:
ONS 15454 SDH MSPP Hardware and Software Compatibility Matrix

Tech Note:
ONS 15454 SONET MSPP Hardware and Software Compatibility Matrix

Field Notice:
Cisco Enterprise and Hosted Contact Center Products Notice for Microsoft August Security Update

Field Notice:
15540-LCMB-1400 and 15540-LCMB-1401 Upgrade Program

Field Notice:
15530-ITU2-xxxx Upgrade Program

Field Notice:
15540-10GE-03B3xx Upgrade Program

Field Notice:
Older Version 15540-10GE-xxxxxx Modules Require Functional Image 2.14 or Later to Correct Rx Power Level Readings


Field Notice:
PRE2-09 Timing Upgrade

Field Notice:
Cisco 12000 Flash Memory Use with Images Starting with Cisco IOS 12.0(30)S

Field Notice:
PRP-2 Stops Booting due to Read Error on 256M PCMCIA Flash

TAC Case Collection Solution:
A "Wrong system software for this hardware" Error Message Is Displayed after Upgrading the Cisco IOS Software Image

Want to learn about other router resources on the Cisco Technical Support Website? View the free, on-demand Cisco Technical Support Seminar, "Using the Cisco Technical Support Website for General Router Issues," today:

Security and VPN

Configuration Example:
VPN 3000 Concentrator Bandwidth Management

TAC Case Collection Solution:
How Do I Upgrade the Cisco IDS Sensor Software?

Want to learn about other security and VPN resources on the Cisco Technical Support Website? View the free, on-demand Cisco Technical Support Seminar, "Using the Cisco Technical Support Website for Security and Virtual Private Network Issues," today:

Voice and IP Communications

Configuration Example:
CallManager for Cisco Unity Express

Configuration Example:
PGW 2200 Softswitch: RAI Configuration on the HSI

Configuration Example:
PGW 2200 Softswitch: SLT 26xx Configuration

Tech Note:
United Kingdom Numbering Plan for Cisco CallManager 3.3(4), 4.0(1), and Later

Tech Note:
MeetingPlace Web Purge Parameter on a DMZ-C System

Tech Note:
MeetingPlace for Notes Onsite Installation or Upgrade

Tech Note:
PGW 2200 Softswitch - CLIP and CLIR Support

Tech Note:
PGW 2200 Softswitch Upgrade from Release 9.4(1) to 9.5(1)

Tech Note:
MeetingPlace for Outlook Onsite Installation or Upgrade

Tech Note:
Troubleshooting Cisco Unity Express Message Waiting Indication (MWI) Problems

Tech Note:
Zero Value of the AllTrunksBusyToHalf Field on the Avaya Definity ECS

Tech Note:
Mismatched Number of Agents between ICM and Avaya CMS

Tech Note:
Recovery Process Fails to Initialize on the Logger - NetBIOS Name Length (15 Characters)

Tech Note:
Unable to Search Enterprise Directory after Installing the Cisco CallManager Active Directory Plugin

Tech Note:
Update the License Count in CRS

Tech Note:
MeetingPlace Server 8100 Series Onsite Installation

Day Field of the Route_Call_Detail and Termination_Call_Detail Table in ICM Version 4.6

Field Notice:
MeetingPlace Server 8100 Series Zero Out to Operator Can Only Be Performed with a #0 Sequence

TAC Case Collection Solution:
Call Forward No Answer on CME to CUE Voicemail Fails with Cisco IOS 12.3(8)T due to "Telephony-Service dialplan-pattern" Command

Want to learn about other voice resources on the Cisco Technical Support Website? View the free, on-demand Cisco Technical Support Seminar, "Using the Cisco Technical Support Website for Voice Issues," today:


Field Notice:
Content Services Gateway (CSG) Stops Forwarding Traffic and Does Not Failover

TAC Case Collection Solution:
Good Antenna Alignment but Poor Throughput on Radio Link

Newsletter Archive

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Important Notices:
Copyright© 2004 Cisco Systems, Inc. All rights reserved. Cisco, Cisco Systems, the Cisco Systems logo, Catalyst, Cisco IOS, Cisco Unity, IOS, Network Registrar, and Unity are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0303R)

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