Cisco Technical Support Advisor - NEW:
Quickly Find the Hardware and Software Documentation You Need
The Cisco Technical Support Advisor is a new search tool that provides highly targeted search results based on your selected combination of networking device and software. This online tool can quickly point you to the appropriate resources, such as documentation and tools, on the Cisco Technical Support Website.
You can use the Technical Support Advisor to find:
- Configuration guides and examples for your device and software.
- Password recovery and other troubleshooting documents for your device.
- Even more specific documents from an already small group of suggested documents.
- Software installation/upgrade instructions for your device, as well as hardware installation documentation.
Visit the Technical Support Advisor today at:
(available to registered users only)
Not registered with Cisco.com? Visit the URL below to register and begin taking advantage of this and many other useful tools:
Safeguarding Your Cisco.com Password - UPDATE
New Feature Helps You Better Protect Your Profile
Passwords are important for both Cisco and Cisco.com users in providing protection for user profiles. Using a secure password helps prevent unauthorized users from accessing your Cisco accounts, and protects your company's investment with Cisco. With this in mind, Cisco recommends you change your Cisco.com password frequently to help protect your Cisco.com profile.
Beginning in August 2004, if you are a Cisco.com user and log in from the Cisco.com homepage, you will receive a pop-up reminder to change your Cisco.com password. We are providing you with this reminder to help you better protect your profile.
Take a moment to review our online guide with recommendations for establishing, maintaining, and updating your Cisco.com password:
(available to registered users)
(available to non-registered users)
To update your password now, please visit:
(available to registered users)
If you have further questions, please send an e-mail message to firstname.lastname@example.org.
Networking Professionals Connection - UPDATE:
Networking Professionals Connection is an interactive Website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.
Upcoming events at Networking Professionals Connection include:
- "Ask the Expert" events, which allow you to discuss specific networking issues online with Cisco engineers:
- "Cisco Unity™ Deployment and Solutions," now through August 27
- "Troubleshooting MPLS VPNs - Control Plane and Forwarding Plane," now through August 27
Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the very latest schedule.
- TechTalks are online Webcasts that focus on particular technology areas. You can view the latest event schedule, register to attend a live session, and view archived presentations on the Web anytime:
To attend an event or participate in a discussion forum, visit Networking Professionals Connection at:
New Technical Tips
Cisco IOS Software Release 12.2SV
Cisco IOS Software Release 12.2(15)JK
Cisco IOS Software Release 12.3(2)XE
Cisco IOS Software Release 12.3(2)XF
Cisco IOS Software Release 12.3(4)XK
Cisco IOS Software Release 12.3(4)XQ
Cisco IOS Software Release 12.3(7)XI
Cisco IOS Software Release 12.3(7)XJ
Cisco IOS Software Release 12.3(7)XR
Cisco IOS Software Release 12.3(7)XS
Cisco IOS Software Release 12.3(7)XT
Cisco IOS Software Release 12.3(8)XU
Support for NAT-T v7 Impacts Interoperability
15454/E: OC192LR/STM64 Bad Lot of Boards
ONS 15454-OC12-4 Connector Seating Issue
Minimum Software Revision Recommended for ML Series Card Users
Cisco ONS 15327, ONS 15454, ONS 15454 SDH, and ONS 15600 Malformed Packet Vulnerabilities
Fault in 7500 Chassis Interface Board Causes "%CI-3-NOACK: Address Acknowledge Failure" Error Messages to the Console
Want to learn about other router resources on the Cisco Technical Support Website? View the free, on-demand Cisco Technical Support Seminar, "Using the Cisco Technical Support Website for General Router Issues," today:
FC Analyzer and SPAN for MDS Switches
Voice and IP Communications
Update the License Count in CRS
MeetingPlace Web Onsite Install or Upgrade
MeetingPlace IP Onsite Installation or Upgrade
MeetingPlace Server PCI Onsite Merge
Install and Configure IP Communicator with CallManager 4.x
PGW 2200 Softswitch - Check CDR File Creation
MeetingPlace SMTP Onsite Install or Upgrade
Troubleshoot the Subflow - CRS Script
CRS Backup Failure - Missing STI Backup Service
DateTime Order Issue from SQL Query Results with Upgrade from SQL Version 6.5 to 7.0
Unable to Route Calls to Agents - CTIERR_MAXCALL_LIMIT_REACHED
Cisco CallManager 3.3(4)SR1 Can Cause IP Contact Center (IPCC) Express Integrated Contact Distribution (ICD) Server Crash
Re-Running Setup from Installation Media Can Cause Inconsistent Behavior and/or Stop Service Releases from Installing and No Warning Is Given Affecting ICM and IPCC Enterprise and Hosted Editions
ICM 5.0(0)_SR7 May Not Install or Un-Install Correctly on Administration Workstations
Want to learn about other voice resources on the Cisco Technical Support Website? View the free, on-demand Cisco Technical Support Seminar, "Using the Cisco Technical Support Website for Voice Issues," today:
To view past issues of this newsletter, please visit:
About This Newsletter
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Copyright© 2004 Cisco Systems, Inc. All rights reserved. Cisco, Cisco Systems, the Cisco Systems logo, Cisco IOS, Cisco Unity, IOS, and Unity are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0303R)
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