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Vol.6 No.12 June 23, 2004 Unmatched Online Technical Support www.cisco.com/techsupport

In This Issue:

Letter from the Editor

News Updates


New Technical Tips
Newsletter Archive

About This Newsletter

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Letter from the Editor

Hello,

Welcome to the second June issue of the Cisco Technical Support Newsletter!

Here are the topics we cover in this issue:

  • Whiteboard discussions at the US Networkers 2004 Conference
  • Upcoming events at Networking Professionals Connection

Please feel free to send this message to anyone you know who might find this information useful. And, if you have any questions or comments about this newsletter, you can send an e-mail message to techsupportnews@cisco.com.

- S. Bailey
  Cisco Technical Support News Editor



News Updates

US Networkers 2004 Conference - UPDATE:
Whiteboard Discussions with Cisco Experts

During the Design Clinic at the US Networkers 2004 Conference, you can meet individually with a top Cisco engineer for a whiteboard discussion of your network challenges. The engineer will offer practical solutions and design recommendations to address your issues.

Cisco engineers with expertise in the following areas will be available:

  • AVVID/Unified Messaging/IPCC/MeetingPlace
  • Broadband Cable
  • Content Management/Caching/VPN
  • High-End Routing and Optical
  • LAN Switching and Wireless Networking
  • Multiservice Voice and Signaling
  • Network Management/Security/VPN
  • Storage Area Networking

No appointment is necessary, so drop by the Design Clinic during the conference.

To see the complete schedule for the US Networkers 2004 Conference in New Orleans, Louisiana, July 11-16, visit the following URL:

www.cisco.com/offer/networkers04/124967_31


Networking Professionals Connection - UPDATE:
Upcoming Events

Networking Professionals Connection is an interactive Website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.

Upcoming events at Networking Professionals Connection include:

  • "Ask the Expert" events, which allow you to discuss specific networking issues online with Cisco engineers:
    www.cisco.com/go/AsktheExpert


    • "Site-to-Site VPN Integration," now through July 2
    • "Access Dial and Setting-Up Access Servers," now through July 2
    • "Cisco Call Agents, Operation and Theory of the PGW-2200, BTS10200, and Related Components," now through July 2

Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the very latest schedule.

  • TechTalks are online Webcasts that focus on particular technology areas. You can view the latest event schedule, register to attend a live session, and view archived presentations on the Web anytime:
    www.cisco.com/go/techtalk

To attend an event or participate in a discussion forum, visit Networking Professionals Connection at:
www.cisco.com/discuss/networking

Meet the Cisco NetPro team at US Networkers 2004. To learn more about this annual Cisco user conference, see the US Networkers 2004 article earlier in this issue.


New Technical Tips

Broadband Cable

White Paper:
DOCSIS 2.0 ATDMA Configuration on MC5x20S and MC28U Linecards

www.cisco.com/en/US/tech/tk86/tk168/technologies_white_paper09186a0080231fc3.shtml


White Paper:
Upstream FEC Errors and SNR as Ways to Ensure Data Quality and Throughput

www.cisco.com/en/US/tech/tk86/tk319/technologies_white_paper09186a0080231a71.shtml


Cisco IOS®

Field Notice:
Problems Upgrading to and Downgrading from IOS® Release 12.0(27)S1 on Cisco 12000 Secondary PRP

www.cisco.com/en/US/products/hw/routers/ps167/products_field_notice09186a008022b4f2.shtml


IP Routing and Routed Protocols

Configuration Example:
Route Leaking in MPLS/VPN Networks

www.cisco.com/en/US/tech/tk436/tk832/technologies_configuration_example09186a0080231a3e.shtml


Tech Note:
DiffServ Tunneling Modes for MPLS Networks

www.cisco.com/en/US/tech/tk436/tk428/technologies_tech_note09186a008022ad7e.shtml


Want to learn about other IP routing resources on the Cisco Technical Support Website? View the free, on-demand Cisco Technical Support Seminar, "Using the Cisco Technical Support Website for IP Routing Issues," today:

www.cisco.com/techsupport/seminars


Network Management

White Paper:
Expression MIB and Event MIB: Sample Configuration

www.cisco.com/en/US/tech/tk648/tk362/technologies_white_paper09186a008023267a.shtml


Security and VPN

Configuration Example:
PIX® Firewall for Inbound Host Translation on a Remote Network Connected over L2L IPSec Tunnel

www.cisco.com/en/US/products/hw/vpndevc/ps2030/products_configuration_example09186a008022f99e.shtml


Tech Note:
VPN Client MSI Installation Package Customization Using an MSI Transform Microsoft Orca

www.cisco.com/en/US/products/sw/secursw/ps2308/products_tech_note09186a008022f999.shtml


Field Notice:
IDS Software Service Pack v4.1(4) Resolves Multiple Field Issues

www.cisco.com/en/US/products/sw/secursw/ps5052/products_field_notice09186a008022fb5e.shtml


Field Notice:
CVPN3005 Corrupt Compact Flash Image Causes a Failure to Generate SSL Certificates in Software Versions 4.0.x and Below

www.cisco.com/en/US/products/hw/vpndevc/ps2284/products_field_notice09186a008023261b.shtml


Security Advisory:
Cisco Security Notice: Alleged Bypassing Access Control List in Cisco IOS

www.cisco.com/en/US/products/sw/iosswrel/ps1824/products_security_notice09186a008022fa2c.html


Want to learn about other security and VPN resources on the Cisco Technical Support Website? View the free, on-demand Cisco Technical Support Seminar, "Using the Cisco Technical Support Website for Security and Virtual Private Network Issues," today:

www.cisco.com/techsupport/seminars


Storage Networking

Tech Note:
CiscoWorks and MDS Fabric Manager over the Same Internet Browser

www.cisco.com/en/US/products/hw/ps4159/ps4358/products_tech_note09186a008022c4ac.shtml


Voice and IP Communications

Configuration Example:
MGCP with Digital CAS and Cisco CallManager

www.cisco.com/en/US/tech/tk652/tk701/technologies_configuration_example09186a008022eaa3.shtml


Configuration Example:
PGW 2200 DPNSS

www.cisco.com/en/US/products/hw/vcallcon/ps2027/products_configuration_example09186a008022e827.shtml


Configuration Example:
VT Advantage: Troubleshoot IP Phone Connection Issues

www.cisco.com/en/US/products/sw/voicesw/ps556/products_configuration_example09186a0080232626.shtml


Configuration Example:
MeetingPlace Server PCI SNA

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_configuration_example09186a008022b5a1.shtml


Configuration Example:
MeetingPlace Server IP Trunk Group between an Avaya Communication Server and a MeetingPlace Server

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_configuration_example09186a008022b3d3.shtml


Tech Note:
CallManager 4.0(x) Voice Mail Port Creation with Unity™ Voice Mail (NON-FAILOVER)

www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080232450.shtml


Tech Note:
HSI Data Collection for Technical Support Service Requests

www.cisco.com/en/US/products/hw/vcallcon/ps2027/products_tech_note09186a0080231fe0.shtml


Tech Note:
MeetingPlace Web MPX and MP Agent Threads

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a008022e756.shtml


Tech Note:
MeetingTime Meeting Reservation Recording Parameters

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a008022da7f.shtml


Tech Note:
Unity Virtual Memory Fragmentation - Identification and Solutions

www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080231c91.shtml


Tech Note:
JVM Compatibility Issue with Cisco Collaboration Server Version 5.0

www.cisco.com/en/US/products/sw/custcosw/ps747/products_tech_note09186a008022cabc.shtml


Tech Note:
Cisco E-Mail Manager Core Service Fails to Start - Error 997

www.cisco.com/en/US/products/sw/custcosw/ps840/products_tech_note09186a008022c300.shtml


Tech Note:
RASCAL Server Fails to Start due to the Trace Level Setting

www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008022b49d.shtml


Tech Note:
Desktop Administrator Default Work Flow Groups Fails

www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008022c2ff.shtml


Tech Note:
ASAI Associations on the Avaya PG

www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a008022b497.shtml


Tech Note:
MeetingPlace Server Alarm Reference

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a0080232316.shtml


Tech Note:
MeetingPlace Server Merge Procedure

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a008022da7d.shtml


Q&As:
Troubleshooting VT Advantage

www.cisco.com/en/US/products/sw/voicesw/ps556/products_qanda_item09186a008023244b.shtml


Q&As:
Change the Local Administrator Password on IP IVR Server

www.cisco.com/en/US/products/sw/custcosw/ps1846/products_qanda_item09186a008022e8e3.shtml


Q&As:
Is the Nortel Symposium Version 4.2 Compatible with Cisco ICM 4.1.5?

www.cisco.com/en/US/products/sw/custcosw/ps1001/products_qanda_item09186a008022c544.shtml


Field Notice:
Fast Ethernet Link Flaps between DPA76XX and Catalyst® 3550, 2950, 3750, and 3548XL

www.cisco.com/en/US/products/hw/gatecont/ps821/products_field_notice09186a008022f205.shtml


Field Notice:
Minor Alarm 90077 Demoted to a Warning

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a008022c272.shtml


Field Notice:
Transfer and Hold Function on a Cisco IP Phone Does Not Work with MeetingPlace IP

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a008022c269.shtml


Field Notice:
Speakers for a Lecture Style Meeting Are Being Placed in the Waiting Room

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a008022c25b.shtml


Field Notice:
MultiServer Meeting (MSM) Does Not End after All Participants Leave the Meeting

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a008022c253.shtml


Field Notice:
Long Delay in Placing a User into the Conference

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a008022be3e.shtml


Field Notice:
Downgraded Minor Alarm for "0x5244e - DBserver Connected Task Not Current" to a Warning

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a008022be3b.shtml


Field Notice:
MeetingPlace Might Restart if a Failed Outdial Coincides with an Internal Consistency Check

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a008022be38.shtml


Field Notice:
Meeting Extended Prompt Played Twice Consecutively when a Meeting Is Extended

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a008022be37.shtml


Field Notice:
Meetings Do Not Extend when Rescheduled after the Meeting Begins

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a008022be30.shtml


Field Notice:
Cannot Start a Reservationless Meeting from MeetingPlace Web if a Profile Is Configured to Require a Meeting Password

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a008022be15.shtml


Field Notice:
Inconsistency in Scheduling a Meeting That Has a Start Time Earlier than Current Time

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a008022be0d.shtml


Field Notice:
Power Saving Features of Windows OS Can Cause an Upgrade to Stop

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a008022be06.shtml


Field Notice:
Users Get Disconnected with a Fast Busy Tone after Entering the Meeting ID

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a008022bdfc.shtml


Field Notice:
Cannot Establish a Telnet or MeetingTime Session after Connecting to an M3 through the Modem

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a008022bc1e.shtml


Field Notice:
Cisco Enterprise and Hosted Contact Center Products Notice for Microsoft May 2004 Security Update

www.cisco.com/en/US/products/sw/custcosw/ps1001/products_field_notice09186a008022b593.shtml


Field Notice:
MeetingPlace Servers Do Not Outdial to Remote Server in a Multiserver Meeting

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a008022c2bf.shtml


Field Notice:
MeetingPlace Server 8112 (M3) Might Restart Itself while Initiating a Reservationless Meeting

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a008022c27f.shtml


Field Notice:
MeetingPlace Server 8112 Reservationless Enabled Server Might Restart Itself while Recording a Guest Name

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a008022bdf1.shtml


Field Notice:
MeetingPlace Server 8112 Large Volume of Calls Received while a System Is Restarting Can Cause ISDN-PRI Ports to Get Stuck

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a008022bdd7.shtml


Field Notice:
MeetingPlace Server 8112 Cannot Add Meeting Category after a Conversion

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a008022bdc0.shtml


Field Notice:
MeetingPlace Server - 8112 Scheduling Option Is Missing from the Voice User Interface when Recording License Is Absent

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a008022bdb7.shtml


Field Notice:
MeetingPlace Server - Wrong Announcement when Attempting to Change the ID of a Reservationless Meeting

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a008022bcca.shtml


Field Notice:
MeetingPlace Server - 8112 Restarted because DB Module Is Not Responding

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a008022bcb7.shtml


Field Notice:
MeetingPlace Server - 8112 Does Not Answer when a Reserve All Ports (Maintenance) Meeting Is in Effect

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a008022bc8a.shtml


Field Notice:
MeetingPlace - Server Hangs on Its Way down during a Restart

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a008022bbed.shtml


Field Notice:
MeetingPlace Server - Incorrect Value for Available Ports Reported when Continuous Meeting Schedule Attempts Fail due to Insufficient Ports

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a008022bbda.shtml


Field Notice:
MeetingPlace Server - Outdials Participant More than the Number Specified in "# of Retry Attempts"

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a008022bb8b.shtml


Field Notice:
MeetingPlace Server - Meeting Not Started at the Early Meeting Start Time when Scheduled via MeetingPlace Web

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a008022bb6e.shtml


Field Notice:
MeetingPlace Server - "Recurring Meeting Ending" Notification Sent out Too Early on a Weekday Recurring Meeting Scheduled via MeetingPlace Web

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a008022bb18.shtml


Field Notice:
MeetingPlace Server - Changing Purge Meeting Notes Date from "Never" to a Specified Date Might Cause the Server to Restart

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a008022baf9.shtml


Field Notice:
MeetingPlace Server - "Insufficient Ports" Scheduling Failure Message Shows Incorrect Number of Available Ports

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a008022b612.shtml


Field Notice:
MeetingPlace Server - Range of 128 Ports Are Not Responding to Incoming Calls - Caller Gets Ring No Answer

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a008022b5ef.shtml


Field Notice:
MeetingPlace Server - Recurring Meetings Are Not Deleted from the Server for a Request Originated from the MeetingPlace for Outlook Client

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a008022b5c5.shtml


Field Notice:
MeetingPlace Server Meeting Extension Announcement Timing Is Inconsistent

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a008022b5af.shtml


Field Notice:
MeetingPlace Server - All SNMP Traps Are Transmitted Labeled as Public

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a008022b5a3.shtml


Field Notice:
MeetingPlace Server Lynx OS xntpd Module Core Dump

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a008022b4e4.shtml


Field Notice:
MeetingPlace Server Restarts because gwsimgr (Module 25) Is Not Responding

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a008022b4d3.shtml


Field Notice:
MeetingPlace Server Call Transferred to Operator Does Not Get Disconnected if Caller Does Not Hang Up

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a008022b4c0.shtml


Field Notice:
MeetingPlace Server In-Session Tab and Meeting Room Participant List Do Not Get Updated

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a008022b4b6.shtml


Field Notice:
MeetingPlace Server Restarts with Hardware Watchdog Timeout after T1 Blue Alarms

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a008022b4aa.shtml


Field Notice:
MeetingPlace Server Calls Remain in Waiting Room after the Meeting Has Ended

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a008022b4a4.shtml


Field Notice:
MeetingPlace Server Outdial Does Not Work due to Timer Leak

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a008022b484.shtml


Field Notice:
MeetingPlace Server - Large Meetings with Many Users Joining at the Same Time Can Cause Server to Restart

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a008022b46d.shtml


Field Notice:
MeetingPlace Server - Scheduling Recurring Meeting Generates Error of Not Enough Ports Available

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a008022b446.shtml


Field Notice:
MeetingPlace Server Audio Recording is Missing from a Meeting

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a008022b431.shtml


Field Notice:
MeetingPlace Server - Only the First Half of the Ports from Each Span Configured as E1 QSIG Works

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a008022adb0.shtml


Field Notice:
MeetingPlace Server - "Meeting Did Not Get Recorded" and "Start and Stop Recording" Prompt Plays Every Time a User Joins

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a008022ada6.shtml


Field Notice:
MeetingPlace Server Disk Corruptions or Hardware Watchdog Timeout

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a008022ad91.shtml


Field Notice:
MeetingPlace Server - The "MeetingPlace Is Shutting Down" Prompt Always Plays in English

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a008022ad78.shtml


Field Notice:
Users Cannot Record Name when AGC Is Turned on in a MeetingPlace Server 8112 (M3)

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_field_notice09186a008022c2ac.shtml


Want to learn about other voice resources on the Cisco Technical Support Website? View the free, on-demand Cisco Technical Support Seminar, "Using the Cisco Technical Support Website for Voice Issues," today:

www.cisco.com/techsupport/seminars


WAN

Field Notice:
AXSM-E, FRSM-12-T3E3, PXM45/B, and PXM45/C Anomaly with 4.0.1x Releases

www.cisco.com/en/US/products/hw/switches/ps1938/products_field_notice09186a008022d9b5.shtml


Newsletter Archive

To view past issues of this newsletter, please visit:

www.cisco.com/techsupport/newsletter


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