Cisco® Technical Support
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Vol.6 No.11 June 9, 2004 Unmatched Online Technical Support

In This Issue:

Letter from the Editor

News Updates

New Technical Tips
Newsletter Archive

About This Newsletter

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Letter from the Editor


Welcome to the first June issue of the Cisco Technical Support Newsletter!

Here are the topics we cover in this issue:

  • Technology Breakout Sessions at the US Networkers 2004 Conference in July
  • A new Cisco IOS Software release that delivers network intelligence
  • Upcoming events at Networking Professionals Connection
  • New Technical Support Website training opportunity for Asia-Pacific region
  • Illegal posting of Cisco IOS source code

Please feel free to send this message to anyone you know who might find this information useful. And, if you have any questions or comments about this newsletter, you can send an e-mail message to

- S. Bailey
Cisco Technical Support News Editor

News Updates

US Networkers 2004 Conference - UPDATE:
Over 140 Technology Breakout Sessions Offered

Learn the latest and most relevant networking information during the Technology Breakout Sessions at the US Networkers 2004 Conference in New Orleans, LA, July 11-16. These two-hour sessions are led by Cisco engineers, developers, and technology experts. Whether you are a seasoned professional or an industry newcomer, you will find a session that fits your need:

  • Level 1: Introductory Sessions
  • Level 2: Deployment and Configuration Recommendations
  • Level 3: Troubleshooting and Situation Analysis
  • Level 4: Advanced Concepts and Technology Developments

Topics include:

  • IP Services
  • Last Mile/Aggregation and Backbone/Carrier Infrastructures
  • Mobility
  • Optical
  • Routing and Switching
  • Security
  • Service Provider Services
  • Storage
  • Voice/Video
  • WAN Technologies
  • Wireless

Visit the following URL today to see the complete schedule of this year's Technology Breakout Sessions and to register:

Cisco IOS® Software Release 12.3(8)T - NEW:
Cisco Delivers Network Intelligence

Cisco IOS Software Release 12.3(8)T, the fourth release in the 12.3T family, is now available. This release delivers network intelligence with integrated features that secure branch-office communications, automate the deployment of new applications, and optimize the flow of outbound traffic.

Release 12.3(8)T is designed to help Cisco customers maximize the value of the network by supporting the integration of new technologies, hardware, and services into the existing infrastructure.

Key features of Release 12.3(8)T include:

  • Dynamic Multipoint VPN (DMVPN) Spoke-to-Spoke Functionality -- Enables the secure exchange of data between two branch offices without traversing the head office. This reduces latency and jitter, while optimizing head-office bandwidth utilization.
  • Cisco AutoQoS: AutoDiscovery Trust Option -- Extends the power of Cisco AutoQoS for the Enterprise to routers on which Differentiated Services Code Point (DSCP) values have already been assigned to traffic at the network edge. This enables you to automatically set the Quality of Service (QoS) policy on routers by allowing the network to trust internally established priority levels for various types of traffic.
  • Cisco IOS Optimized Edge Routing (OER) -- Automates routing performance to minimize bandwidth costs and engineering operating expenses. Cisco IOS OER leverages Cisco IOS NetFlow and Cisco IOS Service Assurance Agent to choose the optimal outbound route based on cost minimization, load distribution policy, and overall network performance.

Visit the following URLs to learn more about Cisco IOS Software Release 12.3(8)T and the entire Release 12.3T family:

Cisco IOS Software Release 12.3(8)T Flash Demo:

Cisco IOS Software Release 12.3T Homepage:

Cisco IOS Software Release 12.3T Q&A:

Networking Professionals Connection - UPDATE:
Upcoming Events

Networking Professionals Connection is an interactive Website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.
Upcoming events at Networking Professionals Connection include:

  • "Ask the Expert" events, which allow you to discuss specific networking issues online with Cisco engineers:

    • "NetFlow for Accounting, Analysis, and Attack," now through June 18
    • "Firewall Services Module," now through June 18
    • "Cisco CallManager Express and Survivable Remote Site Telephony using H323/MGCP/SIP Gateways/Gatekeeper in Voice Network," now through June 18
Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the very latest schedule.
  • TechTalks are online Webcasts that focus on particular technology areas. You can view the latest event schedule, register to attend a live session, and view archived presentations on the Web anytime:

To attend an event or participate in a discussion forum, visit Networking Professionals Connection at:

Meet the Cisco NetPro team at US Networkers 2004. To learn more about this annual Cisco user conference, see the US Networkers 2004 article earlier in this issue.

Cisco Technical Support Seminars - UPDATE:
Training Opportunity for Asia-Pacific Region

The Cisco Technical Support Seminars team has expanded international offerings for the Asia-Pacific region. On June 17, the "Using the Cisco Technical Support Website for Online Support" seminar is being offered during AWST/ACST/AEST business hours.

This free training seminar introduces you to a variety of troubleshooting and other technical support resources available on the Cisco Technical Support Website. When you participate in this online seminar, not only will you learn how to enhance your networking skills, but you can also discuss network issues with a Cisco expert and industry peers in a live chat session.

In about one hour, you will learn how to:

  • Navigate through the new Cisco Technical Support Website design that recently combined the Hardware and Software Support areas into one Product Support area, and features newly combined and reorganized product categories
  • Use time-saving online support tools such as the Cisco TAC Case Collection, Cisco Output Interpreter, Cisco Software Advisor, and Cisco Software Bug Toolkit
  • Use the Cisco TAC Service Request Tool -- which has replaced the Cisco TAC Case Open and Cisco TAC Case Query tools -- for managing your TAC service requests online

Note: You can avoid international telephone charges by using the audio-via-Web option.

Regardless of your time zone, there are also five free technology-specific seminars available as on-demand seminars, focusing on Website support for routers, IP routing, LANs, network security and VPNs, and voice. All seminars are also available as Microsoft PowerPoint presentations.

You can tell your friends and co-workers about these valuable training resources by clicking the "Tell a Friend" button when viewing a seminar.

Visit the URL below today to register for the June 17 Cisco Technical Support Seminar scheduled for Asia-Pacific business hours or to view a recorded on-demand seminar:
(available to all users, but this standalone site requires registration separate from

If you would prefer to view Microsoft PowerPoint versions of these seminars, please visit:

Cisco IOS Software - UPDATE
Illegal Posting of Source Code

During the May 15th time frame, a portion of Cisco IOS code was illegally copied and subsequently posted on the Internet. Since then, all illegal source code postings known to Cisco have been removed.

To review a current status of the situation and for more information, please visit the Cisco Security Website at:

New Technical Tips

Broadband Cable

Configuration Example:
NAT on uBR904 Cable Access Routers

Cisco IOS

Field Notice:
Crypto Access Check on Clear-Text Packets

Content Networking

Configuration Example:
Box-to-Box Redundancy on the CSS 11xxx

Configuration Example:
Transparent Caching with the Content Switching Module

Configuration Example:
Simple Backend SSL Encryption Configuration with the Catalyst® 6000 SSL Module

Configuration Example:
WebNS 4.0 HTTP Header Load Balancing Application Guide

LAN Switching

Field Notice:
XENPAK-10GB-ER Replacement Program

Field Notice:
PWR-C45-1400DC-P Power Supply Does Not Operate Properly in Dual Power Supply Systems in Catalyst WS-C4503 and WS-C4506 Chassis

Field Notice:
Cosmetic Discoloration of Catalyst 4000 Immersion Silver Printed Circuit Boards (PCBs)

Want to learn about other LAN resources on the Cisco Technical Support Website? View the free, on-demand Cisco Technical Support Seminar, "Using the Cisco Technical Support Website for LAN Issues," today:


Tech Note:
Use of the Configuration Register on All Cisco Routers

Field Notice:
PA-MC-E3 May Exhibit Low Power Output

Field Notice:
New 7204VXR and 7206VXR Chassis Are Incompatible with Older PA-4B-U Port Adapters

Field Notice:
New 7204VXR and 7206VXR Chassis Are Incompatible with Older PA-8B-S/T

Want to learn about other router resources on the Cisco Technical Support Website? View the free, on-demand Cisco Technical Support Seminar, "Using the Cisco Technical Support Website for General Router Issues," today:

Security and VPN

Configuration Example:
Site-to-Site Tunnel between Two IOS® Routers Using SEAL

Want to learn about other security and VPN resources on the Cisco Technical Support Website? View the free, on-demand Cisco Technical Support Seminar, "Using the Cisco Technical Support Website for Security and Virtual Private Network Issues," today:

Voice and IP Communications

Configuration Example:
MeetingPlace Web Windows Media Server Installation and Configuration

Tech Note:
CMS Control Does Not Appear on the ICM AW

Tech Note:
Cisco E-Mail Manager Fails to Add Attachments with Return Code 91

Tech Note:
Spelling Name Fails in the Default AutoAttendant Application Script - aa.aef

Tech Note:
Cisco CRS Installation Failure due to the Wrong Suffix with License Files

Tech Note:
Fail to Log in to the Agent Desktop - Device Association Issue

Tech Note:
Cisco WebView Fails to Produce Reports - Internet Explorer Displaying a Blank Screen

Tech Note:
WebView Setup Failure on the ICM AW while Configuring EAServer

Tech Note:
MeetingPlace Server VUI Prompt List

Tech Note:
PGW 2200 Softswitch Voice Quality Echo Error Resolution

Tech Note:
MeetingPlace Web 4.3.0.x Install and Upgrade Common Practices

Tech Note:
PGW 2200 Softswitch "Bearer Capability Not Implemented" Cause Value

Tech Note:
MeetingPlace Server Disaster Recovery Procedure for Networked Conference Server

Tech Note:
MeetingPlace Web Patch Installation Package Steps for Deployment

Tech Note:
MeetingPlace Gateway SIM Event Error References

Tech Note:
Unity™ Express Software Upgrade from Release 1.1.0 to 1.1.1

Tech Note:
Defend against the Sasser Virus on the MCS Servers

Tech Note:
PGW 2200 Softswitch Error Resolution for MGCP Hung Calls

Tech Note:
MeetingPlace Web SQL Account Requirements for Database Access Authentication

Tech Note:
MeetingPlace Web IIS Compression Enablement

Tech Note:
MeetingPlace Web Upgrading or Installing MSDE

Tech Note:
MeetingPlace Web Reference Center Profile Request Retrieval

Tech Note:
MeetingPlace Web MSDE Performance and Scalability Limitations

Tech Note:
PGW 2200 Softswitch RLM Timer Information

Change Agent State to "Ready" after Not Answering a Call

Verify the Daily Purge Cycle on the Logger Successfully Completes

AVVID CD Software Request Cases

Field Notice:
MeetingPlace Server Activity Outdial to an Unconfigured Port Can Cause the System to Restart

Field Notice:
MeetingPlace for Outlook - Deleting One Occurrence in a Weekday Recurring Meeting Chain Deletes the Wrong Meeting

Field Notice:
MeetingPlace for Outlook User Encounters Errors when the MeetingPlace User ID Contains a Space

Field Notice:
CallManager 4.0(1) Upgrade Issues and Considerations

Field Notice:
MeetingPlace Web Conferencing Missing Polling Menu

Field Notice:
MeetingPlace Web Incorrect NT Authentication Configuration Causes "Internal Start -1" Error and Meeting Room Stuck at 1% Error

Field Notice:
MeetingPlace Web Incorrect SSL Configuration Causes "Internal Start -1" Error and Meeting Room Stuck at 1% Error

Field Notice:
CP-7935 Unrecoverable after Failed Upgrade

Want to learn about other voice resources on the Cisco Technical Support Website? View the free, on-demand Cisco Technical Support Seminar, "Using the Cisco Technical Support Website for Voice Issues," today:


Configuration Example:
MGX® Configuration Copied to Your Workstation

Field Notice:
CSCee20455 Causes Wrong Connections to Show A-Bit Alarms

Newsletter Archive

To view past issues of this newsletter, please visit:

About This Newsletter

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Important Notices:
Copyright© 2004 Cisco Systems, Inc. All rights reserved. Cisco, Cisco Systems, the Cisco Systems logo, Catalyst, Cisco IOS, Cisco Unity, IOS, MGX, and Unity are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0303R)

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