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Vol.6 No.10 May 19, 2004 Unmatched Online Technical Support www.cisco.com/techsupport

In This Issue:

Letter from the Editor

News Updates


New Technical Tips
Newsletter Archive

About This Newsletter

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Letter from the Editor

Hello,

Welcome to the second May issue of the Cisco Technical Support Newsletter!

Here are the topics we cover in this issue:

  • Upcoming TL 9000 information requests for additional Cisco products
  • The new Cisco Product Identification Tool
  • Full-day Techtorials at the US Networkers 2004 Conference in July
  • Upcoming events at Networking Professionals Connection
  • Updated CCIE written exams

Please feel free to send this message to anyone you know who might find this information useful. And, if you have any questions or comments about this newsletter, you can send an e-mail message to techsupportnews@cisco.com.

- S. Bailey
Cisco Technical Support News Editor



News Updates

TL 9000 Information Requests - UPDATE:
Requests Will Cover Broader Range of Cisco Products

In response to customer feedback, Cisco Systems is providing TL 9000 measurements for additional Cisco products. Beginning May 20, 2004, when closing your cases, the Cisco Technical Assistance Center (TAC) will e-mail you information requests concerning network down or outage problems for the following products:

  • Cisco 7600 Series Routers
  • Cisco 10000 Series Routers
  • Cisco 10700 Series Routers
  • Cisco 12000 Series Routers
  • Cisco 7600 Router Manager
  • Cisco 10000 Manager
  • Cisco 10720/12000 Router Manager
  • Cisco Element Manager System

The Cisco TAC will continue to send information requests for the following products currently registered to TL 9000:

  • ONS 15327
  • ONS 15454
  • ONS 15600
  • Cisco Transport Manager (CTM)

These information requests are not customer satisfaction surveys, but rather cover details related to your outage. We will process and report all the data we obtain in a manner compliant with the TL 9000 counting rules for system outages. We plan to use this information to improve our products and your network availability.

For more information or if you have any questions, please send an e-mail message to tl-admin@cisco.com.


Cisco Product Identification Tool - NEW:
New Tool Expedites Technical Support Entitlement

As of May 2004, Cisco is offering the new online Cisco Product Identification Tool as part of our ongoing initiative to evolve and streamline support processes. This tool replaces the Cisco Serial Number Label Location Finder Webpage, and will help you quickly and easily locate product serial numbers.

Accurate and accessible data at the serial-number level is important for identifying Cisco products, and can expedite your entitlement process when you use the new Cisco TAC Service Request Tool.

The Cisco Product Identification Tool provides detailed descriptions and illustrations showing the location of serial number labels on more than 250 Cisco chassis products. We will update the tool as we introduce new products and add functionality.

Visit the Cisco Product Identification Tool today at:

tools.cisco.com/Support/CPI/index.do
(available to registered users only)


US Networkers 2004 Conference - UPDATE:
Techtorials Offer Full Day of Technology-Specific Training

Do you need to learn as much as possible about a particular networking technology as quickly as possible? Techtorials offered at this year's US Networkers Conference are the answer!

Techtorials (formerly called "Power Sessions") are start-to-finish, full-day tutorials focused on particular technologies. They are designed to complement the Technology Breakout Sessions available throughout the conference. Each Techtorial starts with an explanation of the technology, and then discusses design principles based on case studies and best practices. From there, the session moves on to advanced concepts and future technology.

The 2004 US Networkers Conference will take place July 11-16 in New Orleans, LA. Techtorials are offered on Monday and Friday, at an additional cost of US$495 for one day or US$695 for both days. Enrollment is limited to ensure Techtorials are interactive and provide opportunities for in-depth Q&A.

Here's a sampling of the Techtorials to be offered:

  • Deploying and Implementing 802.11 Wireless Networks in the Enterprise
  • Designing and Managing High Availability IP Networks
  • Storage Area Networking Protocols and Architecture
  • Enterprise IP Multicast
  • Advanced Concepts and Developments in MPLS
  • Routing Protocols Deployment
  • Infrastructure Security for Large Networks
  • Designing an Enterprise IP Telephony Network

Visit the following URL today to see the full list of this year's Techtorials and to register for the conference:

www.cisco.com/offer/networkers04/124967_31


Networking Professionals Connection - UPDATE:
Upcoming Events

Networking Professionals Connection is an interactive Website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.

Upcoming events at Networking Professionals Connection include:

  • "Ask the Expert" events, which allow you to discuss specific networking issues online with Cisco engineers:
    www.cisco.com/go/AsktheExpert


    • "Outdoor Wireless LAN Infrastructure," now through May 21

    • "Convergence in MPLS VPN Networks," now through May 21

    • "Unity™ and CallManager Integration," May 24-June 4

    • "CCIE Routing & Switching Track," May 24-June 4

    • "IP SLA Monitoring with IOS® Service Assurance Agent (SAA)," June 7-18

    • "Firewall Services Module," June 7-18

Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the very latest schedule.

  • TechTalks are online Webcasts that focus on particular technology areas. You can view the latest event schedule, register to attend a live session, and view archived presentations on the Web anytime:
    www.cisco.com/go/techtalk

To attend an event or participate in a discussion forum, visit Networking Professionals Connection at:

www.cisco.com/discuss/networking


CCIE® Central - UPDATE:
Updates Planned for Three CCIE Lab Exams

Through written and hands-on lab exams, the CCIE program identifies world-class experts capable of implementing and maintaining highly secure business networks. To maintain the quality and challenge of its exams, the CCIE program will soon update the software versions tested in three CCIE labs:

  • On July 1, the CCIE Security exam will be updated with Cisco IOS® 12.2T and PIX® version 6.3.


  • On July 1, the CCIE Service Provider exam will be updated with Cisco IOS 12.2T for Cisco 2600 series routers and Cisco IOS 12.3T for Cisco 3600/3700 series routers.


  • On August 1, the CCIE Routing and Switching exam will be updated with Cisco IOS 12.2T.

Prior to these dates, CCIE candidates might see the new software in the labs, but will not be tested on the new software features until these dates.

For more information on the CCIE program, visit the CCIE Website at:

www.cisco.com/ccie


New Technical Tips

Content Networking

Configuration Example:
CSM and SSL Services Module

www.cisco.com/en/US/products/hw/modules/ps2706/products_configuration_example09186a0080216c16.shtml


Configuration Example:
CSS 11500 Active-Active Stateful Failover ASR in One-Armed Mode

www.cisco.com/en/US/products/hw/contnetw/ps792/products_configuration_example09186a00802206a3.shtml


Dial

Tech Note:
L2TP Load Balancing and Failover

www.cisco.com/en/US/tech/tk801/tk703/technologies_tech_note09186a008021fd87.shtml


Tech Note:
L2TP Load Balancing and Failover with Multilink PPP

www.cisco.com/en/US/tech/tk801/tk703/technologies_tech_note09186a00802205a7.shtml


LAN Switching

Field Notice:
WS-C6513 Chassis Handles May Break Off

www.cisco.com/en/US/products/hw/switches/ps708/products_field_notice09186a008021f5a3.shtml


Want to learn about other LAN resources on the Cisco Technical Support Website? View the free, on-demand Cisco Technical Support Seminar, "Using the Cisco Technical Support Website for LAN Issues," today:

www.cisco.com/techsupport/seminars


Network Management

Tech Note:
Traps Sent with SNMP-Server Enabled Traps Configured

www.cisco.com/en/US/tech/tk648/tk362/technologies_tech_note09186a008021de3e.shtml


Routers

Field Notice:
7304-CC-PA HW Rev1.0 Unsupported in 12.2(20)S2

www.cisco.com/en/US/products/hw/routers/ps352/products_field_notice09186a008021f6cf.shtml


Security Advisory:
TCP Vulnerabilities in Multiple IOS Based Cisco Products

www.cisco.com/en/US/products/products_security_advisory09186a008021bc62.shtml


Security Advisory:
Cisco Security Advisory: Vulnerabilities in SNMP Message Processing

www.cisco.com/en/US/products/products_security_advisory09186a008021b9b5.shtml


Want to learn about other router resources on the Cisco Technical Support Website? View the free, on-demand Cisco Technical Support Seminar, "Using the Cisco Technical Support Website for General Router Issues," today:

www.cisco.com/techsupport/seminars


Security and VPN

Configuration Example:
Certificate Revocation List Distribution over SCEP

www.cisco.com/en/US/tech/tk583/tk372/technologies_configuration_example09186a008021bc55.shtml


Tech Note:
Backup and Restore Options for Your Cisco IOS CA Server

www.cisco.com/en/US/tech/tk583/tk372/technologies_tech_note09186a008021ac26.shtml


Tech Note:
Certificate Expiration and Auto-Enroll for Automatic Re-Enroll to Cisco IOS CA

www.cisco.com/en/US/tech/tk583/tk372/technologies_tech_note09186a0080216c4e.shtml


Q&As:
Certificate Revocation List Distribution over SCEP

www.cisco.com/en/US/tech/tk583/tk372/technologies_q_and_a_item09186a008021bc50.shtml


Want to learn about other security and VPN resources on the Cisco Technical Support Website? View the free, on-demand Cisco Technical Support Seminar, "Using the Cisco Technical Support Website for Security and Virtual Private Network Issues," today:

www.cisco.com/techsupport/seminars


Storage Networking

Tech Note:
Zoning Two MDS Switches after Connecting with an ISL or EISL Link

www.cisco.com/en/US/products/hw/ps4159/ps4358/products_tech_note09186a00802205ff.shtml


Voice

Configuration Example:
Device Configuration with TAPS and BAT in Cisco CallManager Administration

www.cisco.com/en/US/products/sw/voicesw/ps556/products_configuration_example09186a008021feae.shtml


Configuration Example:
Active Directory Patch for CallManager with Exchange 2000 Already Installed

www.cisco.com/en/US/products/sw/voicesw/ps556/products_configuration_example09186a008021e012.shtml


Tech Note:
Cisco MeetingPlace Web "Join Web Conference" Button Removal

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a008022077f.shtml


Tech Note:
CDRInsert Service Fails to Insert CDRs into the SQL Server Database after a CallManager Upgrade

www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080220666.shtml


Tech Note:
Cisco MeetingPlace Configuration on a System with Two NICs

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a0080220766.shtml


Tech Note:
Cisco MeetingPlace Web SQL Server 2000 Configuration and Database Creation

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a00802205b7.shtml


Tech Note:
Cisco MeetingPlace Web MPWEB SQL Database Relocation from One SQL Server to Another

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a008021fe20.shtml


Tech Note:
Cisco MeetingPlace Web Uninstall and Replacement of MSDE with MSDE 2000 SP3a

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a008021fdca.shtml


Tech Note:
Cisco MeetingPlace Web MPWEB SQL Database Detachment

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a008021fdc8.shtml


Tech Note:
Cisco MeetingPlace Web "sa" Account Password Change with the "osql" Command

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a008021b756.shtml


Tech Note:
Cisco MeetingPlace Web Audio Functionality

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a008021b8ec.shtml


Tech Note:
Diagnostic Trace Activation and Collection with Cisco UDT

www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a008021cc85.shtml


Tech Note:
Cisco MeetingPlace Server 8112 Patch Application

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a008021d43a.shtml


Tech Note:
Cisco MeetingPlace Web Data Conference Diagnostic Log Collection

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a008021df55.shtml


Tech Note:
Cisco MeetingPlace Web DBMS Information for an SQL Database

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a008021e66a.shtml


Tech Note:
Cisco MeetingPlace Web Uses a Different IP Address than the NT Server

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a008021e678.shtml


Tech Note:
Cisco MeetingPlace Web MPWEB Database Configuration with a Remote SQL Server

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a008021f58c.shtml


Tech Note:
Cisco MeetingPlace Web MPWEB SQL Database Backup

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a008021fdc7.shtml


Tech Note:
Cisco MeetingPlace Web Windows Media Files Audio Quality Improvement

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a0080216c46.shtml


Tech Note:
Cisco MeetingPlace Server "infocap" Tool

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a008021a9ee.shtml


Tech Note:
MeetingTime Scheduling Failures Report Displays "FailSeqNum"

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a008021ade5.shtml


Tech Note:
Cisco MeetingPlace Web MPWEB SQL Database Attachment

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a008021fdc9.shtml


Tech Note:
Cisco MeetingPlace Web MPWEB SQL Database Restore

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a008021fdcf.shtml


Tech Note:
Microsoft SMS Distribution of Cisco MeetingPlace for Outlook Add-in Files

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a008021fede.shtml


Q&As:
Cisco MeetingPlace Web Security

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_qanda_item09186a0080220782.shtml


Q&As:
Cisco MeetingPlace for Notes

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_qanda_item09186a008021ce6c.shtml


Field Notice:
Cisco Enterprise and Hosted Contact Center Products Notice for Microsoft April 2004 Security Update

www.cisco.com/en/US/products/sw/custcosw/ps1001/products_field_notice09186a0080216c3d.shtml


Want to learn about other voice resources on the Cisco Technical Support Website? View the free, on-demand Cisco Technical Support Seminar, "Using the Cisco Technical Support Website for Voice Issues," today:

www.cisco.com/techsupport/seminars


Voice and IP Communications

Tech Note:
Failure to Add a New Agent to Cisco ICM - Violation of UNIQUE KEY Constraint

www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a008021df88.shtml


Q&As:
IPCC Express IP/IVR

www.cisco.com/en/US/products/sw/custcosw/ps3651/products_qanda_item09186a008021df8d.shtml


Newsletter Archive

To view past issues of this newsletter, please visit:

www.cisco.com/techsupport/newsletter


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