TL 9000 Information Requests - UPDATE:
Requests Will Cover Broader Range of Cisco Products
In response to customer feedback, Cisco Systems is providing TL 9000 measurements for additional Cisco products. Beginning May 20, 2004, when closing your cases, the Cisco Technical Assistance Center (TAC) will e-mail you information requests concerning network down or outage problems for the following products:
- Cisco 7600 Series Routers
- Cisco 10000 Series Routers
- Cisco 10700 Series Routers
- Cisco 12000 Series Routers
- Cisco 7600 Router Manager
- Cisco 10000 Manager
- Cisco 10720/12000 Router Manager
- Cisco Element Manager System
The Cisco TAC will continue to send information requests for the following products currently registered to TL 9000:
- ONS 15327
- ONS 15454
- ONS 15600
- Cisco Transport Manager (CTM)
These information requests are not customer satisfaction surveys, but rather cover details related to your outage. We will process and report all the data we obtain in a manner compliant with the TL 9000 counting rules for system outages. We plan to use this information to improve our products and your network availability.
For more information or if you have any questions, please send an e-mail message to firstname.lastname@example.org.
Cisco Product Identification Tool - NEW:
New Tool Expedites Technical Support Entitlement
As of May 2004, Cisco is offering the new online Cisco Product Identification Tool as part of our ongoing initiative to evolve and streamline support processes. This tool replaces the Cisco Serial Number Label Location Finder Webpage, and will help you quickly and easily locate product serial numbers.
Accurate and accessible data at the serial-number level is important for identifying Cisco products, and can expedite your entitlement process when you use the new Cisco TAC Service Request Tool.
The Cisco Product Identification Tool provides detailed descriptions and illustrations showing the location of serial number labels on more than 250 Cisco chassis products. We will update the tool as we introduce new products and add functionality.
Visit the Cisco Product Identification Tool today at:
(available to registered users only)
US Networkers 2004 Conference - UPDATE:
Techtorials Offer Full Day of Technology-Specific Training
Do you need to learn as much as possible about a particular networking technology as quickly as possible? Techtorials offered at this year's US Networkers Conference are the answer!
Techtorials (formerly called "Power Sessions") are start-to-finish, full-day tutorials focused on particular technologies. They are designed to complement the Technology Breakout Sessions available throughout the conference. Each Techtorial starts with an explanation of the technology, and then discusses design principles based on case studies and best practices. From there, the session moves on to advanced concepts and future technology.
The 2004 US Networkers Conference will take place July 11-16 in New Orleans, LA. Techtorials are offered on Monday and Friday, at an additional cost of US$495 for one day or US$695 for both days. Enrollment is limited to ensure Techtorials are interactive and provide opportunities for in-depth Q&A.
Here's a sampling of the Techtorials to be offered:
- Deploying and Implementing 802.11 Wireless Networks in the Enterprise
- Designing and Managing High Availability IP Networks
- Storage Area Networking Protocols and Architecture
- Enterprise IP Multicast
- Advanced Concepts and Developments in MPLS
- Routing Protocols Deployment
- Infrastructure Security for Large Networks
- Designing an Enterprise IP Telephony Network
Visit the following URL today to see the full list of this year's Techtorials and to register for the conference:
Networking Professionals Connection - UPDATE:
Networking Professionals Connection is an interactive Website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.
Upcoming events at Networking Professionals Connection include:
- "Ask the Expert" events, which allow you to discuss specific networking issues online with Cisco engineers:
- "Outdoor Wireless LAN Infrastructure," now through May 21
- "Convergence in MPLS VPN Networks," now through May 21
- "Unity™ and CallManager Integration," May 24-June 4
- "CCIE Routing & Switching Track," May 24-June 4
- "IP SLA Monitoring with IOS® Service Assurance Agent (SAA)," June 7-18
- "Firewall Services Module," June 7-18
Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the very latest schedule.
- TechTalks are online Webcasts that focus on particular technology areas. You can view the latest event schedule, register to attend a live session, and view archived presentations on the Web anytime:
To attend an event or participate in a discussion forum, visit Networking Professionals Connection at:
CCIE® Central - UPDATE:
Updates Planned for Three CCIE Lab Exams
Through written and hands-on lab exams, the CCIE program identifies world-class experts capable of implementing and maintaining highly secure business networks. To maintain the quality and challenge of its exams, the CCIE program will soon update the software versions tested in three CCIE labs:
- On July 1, the CCIE Security exam will be updated with Cisco IOS® 12.2T and PIX® version 6.3.
- On July 1, the CCIE Service Provider exam will be updated with Cisco IOS 12.2T for Cisco 2600 series routers and Cisco IOS 12.3T for Cisco 3600/3700 series routers.
- On August 1, the CCIE Routing and Switching exam will be updated with Cisco IOS 12.2T.
Prior to these dates, CCIE candidates might see the new software in the labs, but will not be tested on the new software features until these dates.
For more information on the CCIE program, visit the CCIE Website at:
New Technical Tips
CSM and SSL Services Module
CSS 11500 Active-Active Stateful Failover ASR in One-Armed Mode
L2TP Load Balancing and Failover
L2TP Load Balancing and Failover with Multilink PPP
WS-C6513 Chassis Handles May Break Off
Want to learn about other LAN resources on the Cisco Technical Support Website? View the free, on-demand Cisco Technical Support Seminar, "Using the Cisco Technical Support Website for LAN Issues," today:
Traps Sent with SNMP-Server Enabled Traps Configured
7304-CC-PA HW Rev1.0 Unsupported in 12.2(20)S2
TCP Vulnerabilities in Multiple IOS Based Cisco Products
Cisco Security Advisory: Vulnerabilities in SNMP Message Processing
Want to learn about other router resources on the Cisco Technical Support Website? View the free, on-demand Cisco Technical Support Seminar, "Using the Cisco Technical Support Website for General Router Issues," today:
Security and VPN
Certificate Revocation List Distribution over SCEP
Backup and Restore Options for Your Cisco IOS CA Server
Certificate Expiration and Auto-Enroll for Automatic Re-Enroll to Cisco IOS CA
Certificate Revocation List Distribution over SCEP
Want to learn about other security and VPN resources on the Cisco Technical Support Website? View the free, on-demand Cisco Technical Support Seminar, "Using the Cisco Technical Support Website for Security and Virtual Private Network Issues," today:
Zoning Two MDS Switches after Connecting with an ISL or EISL Link
Device Configuration with TAPS and BAT in Cisco CallManager Administration
Active Directory Patch for CallManager with Exchange 2000 Already Installed
Cisco MeetingPlace Web "Join Web Conference" Button Removal
CDRInsert Service Fails to Insert CDRs into the SQL Server Database after a CallManager Upgrade
Cisco MeetingPlace Configuration on a System with Two NICs
Cisco MeetingPlace Web SQL Server 2000 Configuration and Database Creation
Cisco MeetingPlace Web MPWEB SQL Database Relocation from One SQL Server to Another
Cisco MeetingPlace Web Uninstall and Replacement of MSDE with MSDE 2000 SP3a
Cisco MeetingPlace Web MPWEB SQL Database Detachment
Cisco MeetingPlace Web "sa" Account Password Change with the "osql" Command
Cisco MeetingPlace Web Audio Functionality
Diagnostic Trace Activation and Collection with Cisco UDT
Cisco MeetingPlace Server 8112 Patch Application
Cisco MeetingPlace Web Data Conference Diagnostic Log Collection
Cisco MeetingPlace Web DBMS Information for an SQL Database
Cisco MeetingPlace Web Uses a Different IP Address than the NT Server
Cisco MeetingPlace Web MPWEB Database Configuration with a Remote SQL Server
Cisco MeetingPlace Web MPWEB SQL Database Backup
Cisco MeetingPlace Web Windows Media Files Audio Quality Improvement
Cisco MeetingPlace Server "infocap" Tool
MeetingTime Scheduling Failures Report Displays "FailSeqNum"
Cisco MeetingPlace Web MPWEB SQL Database Attachment
Cisco MeetingPlace Web MPWEB SQL Database Restore
Microsoft SMS Distribution of Cisco MeetingPlace for Outlook Add-in Files
Cisco MeetingPlace Web Security
Cisco MeetingPlace for Notes
Cisco Enterprise and Hosted Contact Center Products Notice for Microsoft April 2004 Security Update
Want to learn about other voice resources on the Cisco Technical Support Website? View the free, on-demand Cisco Technical Support Seminar, "Using the Cisco Technical Support Website for Voice Issues," today:
Voice and IP Communications
Failure to Add a New Agent to Cisco ICM - Violation of UNIQUE KEY Constraint
IPCC Express IP/IVR
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