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Vol.6 No.8 April 21, 2004 Unmatched Online Technical Support www.cisco.com/techsupport

In This Issue:

Letter from the Editor

News Updates


New Technical Tips
Newsletter Archive

About This Newsletter

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  • Important notices


Letter from the Editor

Hello,

Welcome to the second April issue of the Cisco Technical Support Newsletter!

Here are the topics we cover in this issue:

  • Registration now open for US Networkers 2004 Conference
  • New ratings system and upcoming events at Networking Professionals Connection

Please feel free to send this message to anyone you know who might find this information useful. And, if you have any questions or comments about this newsletter, you can send an e-mail message to techsupportnews@cisco.com.

- S. Bailey
Cisco Technical Support News Editor



News Updates

US Networkers 2004 Conference - NEW:
New Orleans Site of This Year's "Must-Attend" Networking Event

Cisco Networkers conferences are the most informative and effective way to get expert technical training and to learn about the latest networking technology trends. You can also use this opportunity to meet top Cisco engineers, thousands of your industry peers, and Cisco vendors, or to take Cisco Career Certifications exams. This year's US Networkers Conference will be held July 11-16 in New Orleans, LA.

Registration is already open, and if you sign up by May 6, you'll receive an early bird discount of up to US$500.

Join us at the US Networkers 2004 Conference to:

  • Learn the latest technical information at more than 100 Technology Breakout Sessions with four levels of expertise
  • Meet face-to-face with Cisco engineers in a variety of learning and social activities
  • Take one free Cisco Career Certification Exam (a US$300 value) and additional exams at a 50% discount
  • Participate in a Techtorial -- a full-day, start-to-finish tutorial on a particular technology
  • Attend the Design Clinic to address your current networking issue one-on-one with a top engineer
  • Join other networking professionals for a fun-filled Customer Appreciation night at the Louisiana Superdome
  • Explore the World of Solutions for the latest Cisco and Cisco-certified partner solutions for network security, wireless, IP communications, storage networking, and more

Visit the following URL today to learn more and to register for this year's "must-attend" event:

www.cisco.com/offer/networkers04/124967_31


Networking Professionals Connection - UPDATE:
New Rating System, Upcoming Events

Networking Professionals Connection is an interactive Website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world. This month, the site has a new rating system and five "Ask the Expert" events to announce.

The NetPro rating system is designed to acknowledge Networking Professionals Connection members who contribute to the community and to help all members find high-quality information faster. When a member posts information, other members can rate that post's usefulness. The higher the rating, the more points the posting member earns. These points translate into stars. Posts by "star" members are specially marked, and high point earners are recognized on the Website as "Top NetPros." All members can benefit by focusing both on posts with high ratings and posts from "star" members.

Networking Professionals Connection recently updated the point-to-star formulas to further recognize its most valued members. The new formulas are as follows:

  • Red: 2,250 points and above
  • Blue: 1,500-2,249 points
  • Gold: 750-1,499 points
  • Silver: 250-749 points
  • Bronze: 100-249 points

Upcoming events at Networking Professionals Connection include:

  • "Ask the Expert" events, which allow you to discuss specific networking issues online with Cisco engineers:
    www.cisco.com/go/AsktheExpert


    • "IPSec VPN," now through April 23
    • "Cisco MeetingPlace, Your Rich Media Communications Business Solution," now through April 23
    • "Deploying Security on IP Communications Network," now through April 23
    • "Contact Center Solutions," April 26-May 7
    • "MPLS Security," April 26-May 7

  • TechTalks are online Webcasts that focus on particular technology areas. You can view the latest event schedule, register to attend a live session, and view archived presentations on the Web anytime:
    www.cisco.com/go/techtalk

To attend an event or participate in a discussion forum, visit Networking Professionals Connection at:

www.cisco.com/discuss/networking


New Technical Tips

Broadband Cable

Tech Note:
uBR10012 Boot Sequence

www.cisco.com/en/US/products/hw/cable/ps2209/products_tech_note09186a008020b313.shtml


Cisco IOS®

Tech Note:
Cisco IOS Software Release 12.1(14)AX

www.cisco.com/en/US/products/sw/iosswrel/ps1831/products_tech_note09186a008020b1cd.shtml


Content Networking

Configuration Example:
Firewall Load Balancing with One CSM

www.cisco.com/en/US/products/hw/modules/ps2706/products_configuration_example09186a008020cd7c.shtml


Configuration Example:
Upgrade a Content Switching Module in Hybrid Mode

www.cisco.com/en/US/products/hw/modules/ps2706/products_configuration_example09186a008020929a.shtml


Configuration Example:
"reverse-sticky" for Content Switching Module

www.cisco.com/en/US/products/hw/modules/ps2706/products_configuration_example09186a008020927a.shtml


Tech Note:
Content Switching Module URL Case Sensitivity

www.cisco.com/en/US/products/hw/modules/ps2706/products_tech_note09186a0080209282.shtml


Field Notice:
Some Cisco 11050 and 11150 Content Services Switches Replaced due to Field Notice May Still Be Subject to Failure

www.cisco.com/en/US/products/hw/contnetw/ps789/products_field_notice09186a008020ddba.shtml


IP Routing and Routed Protocols

Tech Note:
The "traceroute" Command in MPLS

www.cisco.com/en/US/tech/tk436/tk428/technologies_tech_note09186a008020a42a.shtml


LAN Switching

Field Notice:
Configuration Not Cleared from Manufacturing on Spares Catalyst® WS-X4013+= and WS-X4515=

www.cisco.com/en/US/products/hw/switches/ps4324/products_field_notice09186a008020e858.shtml


Optical

Tech Note:
Determine and Change a Network Element's IP Address Using the Craft Interface (Cisco ONS 15454 and 15327)

www.cisco.com/en/US/products/hw/optical/ps2006/products_tech_note09186a008020dd10.shtml


Tech Note:
E-Series Ethernet Cards Unable to Stuff Ethernet Frames

www.cisco.com/en/US/products/hw/optical/ps2006/products_tech_note09186a008020ab22.shtml


Routers

Tech Note:
"%Error opening tftp://255.255.255.255/network config" Error Message Prevention

www.cisco.com/en/US/products/hw/routers/ps133/products_tech_note09186a008020b19e.shtml


Security and VPN

Configuration Example:
ACS Solution Engine (Appliance) for HTTPS Management

www.cisco.com/en/US/products/sw/secursw/ps5338/products_configuration_example09186a008020a45c.shtml


Tech Note:
Cisco VPN 3000 Concentrator Vendor Specific Attributes 2.0-4.1: User and Group Attributes

www.cisco.com/en/US/products/hw/vpndevc/ps2284/products_tech_note09186a0080094e96.shtml


Field Notice:
CVPN3002 Continuously Reboots if There Is No Physical Link on the Public Interface

www.cisco.com/en/US/products/hw/vpndevc/ps2286/products_field_notice09186a008020a1f6.shtml


Voice

Configuration Example:
Add Additional Ethernet Interfaces on the PGW Platform

www.cisco.com/en/US/products/hw/vcallcon/ps2152/products_configuration_example09186a008020d594.shtml


Tech Note:
Cisco MeetingPlace Networked System Special Alarm Outdial from Conference Server

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a008020c448.shtml


Tech Note:
Cisco MeetingPlace Server "cptrace" Command Basics

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a008020ba73.shtml


Tech Note:
MeetingTime Automated Reports

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a00802092e2.shtml


Tech Note:
MeetingTime Analysis of Conference Server with Raw Meeting Details Report

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a00802092db.shtml


Tech Note:
PGW 2200 9.4(1) Automatic Performance Tuning Feature

www.cisco.com/en/US/products/hw/vcallcon/ps2027/products_tech_note09186a008020a451.shtml


Tech Note:
PGW 2200 SoftSwitch and ITP Configuration

www.cisco.com/en/US/products/hw/vcallcon/ps2152/products_tech_note09186a008020f1b8.shtml


Tech Note:
Cisco Unity™ Migration to Different Exchange Server after Initial Application Has Been Installed

www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a008020f19b.shtml


Tech Note:
Understand Media Resource Groups and Group Lists

www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008020f198.shtml


Q&As:
Cisco MeetingPlace SMTP

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_qanda_item09186a008020ab9d.shtml


Q&As:
Cisco MeetingPlace Gateway SIM

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_qanda_item09186a008020a43c.shtml


Q&As:
Cisco MeetingPlace Server

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_qanda_item09186a008020ab72.shtml


Field Notice:
Ensure Return Materials Authorization (RMA) NM-CUE= Gets Latest Software

www.cisco.com/en/US/products/hw/modules/ps3115/products_field_notice09186a008020e7c1.shtml


Field Notice:
Upgrading to Microsoft Exchange 2000 or Microsoft Exchange 2003 with a Cisco Unity 2.x System

www.cisco.com/en/US/products/sw/voicesw/ps2237/products_field_notice09186a008020df5d.shtml


Field Notice:
Upgrading a Cisco Unity 2.X System to Version 4.0(3) or Later

www.cisco.com/en/US/products/sw/voicesw/ps2237/products_field_notice09186a008020d5cb.shtml


Voice and IP Communications

Tech Note:
WebView Fails to Run Reports After Installing ICM 4.6.2 SR1

www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a008020e7cf.shtml


Tech Note:
No Add PG Button in the PG Explorer Window

www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a008020e7cc.shtml


Tech Note:
New Agent Name of an Existing Agent Does Not Appear in the Title Bar of CTIOS Agent Desktop/IPCC Supervisor Desktop

www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a008020b212.shtml


Tech Note:
Fail to Open .wav File in the ISN Voice Browser

www.cisco.com/en/US/products/sw/custcosw/ps1006/products_tech_note09186a008020b1f1.shtml


Tech Note:
IP Phone Agent Login Error: "Connection to CTI Server Is Down"

www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008020a35d.shtml


Tech Note:
Cisco ICM Service Does Not Start Automatically

www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a0080209562.shtml


Tech Note:
"Out.print" Error Appears on the JHTML Page

www.cisco.com/en/US/products/sw/custcosw/ps747/products_tech_note09186a008020f445.shtml


Tech Note:
Cisco IP ICD Fails to Route Call to an Agent Phone - Calling Search Space Issue

www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008020f1d7.shtml


Tech Note:
Failure to Run the WebView Report - Missing Pagecompile Directory

www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a008020f1e5.shtml


Q&As:
What Does the Message "AgentInforConnectionHandler, ignoring deleted" Mean?

www.cisco.com/en/US/products/sw/custcosw/ps840/products_qanda_item09186a008020bb72.shtml


Q&As:
What Role Does the Sybase EP Management Agent Play in the Cisco ICM WebView?

www.cisco.com/en/US/products/sw/custcosw/ps1001/products_qanda_item09186a008020955b.shtml


Q&As:
Does Cisco E-Mail Manager Version 4.x or 5.x Support Oracle Version 9?

www.cisco.com/en/US/products/sw/custcosw/ps840/products_qanda_item09186a0080209552.shtml


Q&As:
What Is the Procedure for Rebooting the Logger?

www.cisco.com/en/US/products/sw/custcosw/ps1001/products_qanda_item09186a008020f440.shtml


Q&As:
How Do I Verify the Successful Completion of the Daily Purge Cycle on the HDS?

www.cisco.com/en/US/products/sw/custcosw/ps1001/products_qanda_item09186a008020f1e2.shtml


WAN

Field Notice:
Concerns when Using 7304-NPE-G100 with Cisco IOS Releases Later than 12.2(20)S2

www.cisco.com/en/US/products/hw/routers/ps352/products_field_notice09186a008020d5b0.shtml


Wireless/Mobility

Field Notice:
Cisco Aironet® CB21AG: Status and Activity LEDs Are in Reverse Order

www.cisco.com/en/US/products/hw/wireless/ps458/products_field_notice09186a0080209155.shtml


Newsletter Archive

To view past issues of this newsletter, please visit:

www.cisco.com/techsupport/newsletter


About This Newsletter

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