Cisco® Technical Support
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Vol.6 No.7 April 7, 2004 Unmatched Online Technical Support www.cisco.com/techsupport

In This Issue:

Letter from the Editor

News Updates


New Technical Tips
Newsletter Archive

About This Newsletter

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See the "About This Newsletter" section at the end of the newsletter for more information about:

  • Recovering your forgotten Cisco.com user ID and password
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  • Cisco privacy policy
  • Important notices


Letter from the Editor

Hello,

Welcome to the first April issue of the Cisco Technical Support Newsletter!

Here are the topics we'll cover in this issue:

  • A new Cisco IOS Software release with enhanced security features
  • Improved navigation at the Cisco Technical Support Website
  • Free, online training opportunities with Cisco Technical Support Seminars

Please feel free to send this message to anyone you know who might find this information useful. And, if you have any questions or comments about this newsletter, you can e-mail me at techsupportnews@cisco.com.

- S. Bailey
Cisco Technical Support News Editor



News Updates

Cisco IOS® Software Release 12.3 (7)T - NEW:
Cisco Extends Network Security

Cisco IOS Software Release 12.3(7)T, the third release in the 12.3T family, is now available. The powerful new hardware support, enhanced security management capabilities, and enriched Cisco IOS Firewall functionality in Release 12.3(7)T protect sensitive data and corporate resources from malicious attacks.

Key features of Release 12.3(7)T include:

  • Role-Based Command Line Interface (CLI) Access -- Provides secure configuration and monitoring options with enhanced management capabilities.


  • Transparent Cisco IOS Firewall (Layer 2 Firewall) -- Simplifies network provisioning with easy deployment via your network's existing IP addressing scheme.


  • Cisco IOS Firewall for IPv6 -- Enables secure co-existence of IPv4 and IPv6, allowing your organization to better manage its IPv6 migration process.


  • Cisco 1711 and 1712 Security Access Routers -- Allows you to provide an integrated network-security solution.

Visit the following URLs to learn more about Cisco IOS Software Release 12.3(7)T and the entire Release 12.3T family:

Cisco IOS Software Release 12.3T Homepage:
www.cisco.com/go/release123t

Cisco IOS Software Release 12.3T Q&A:
www.cisco.com/go/123tqa

Cisco IOS Software Release 12.3(7)T Flash Demo:
www.cisco.com/warp/public/732/releases/release123/docs/flash1237t.swf


Product Support Area Redesign - UPDATE:
Technical Support Website Restructured to Improve Navigation

We recently restructured the Cisco Technical Support Website to improve navigation and to help you find the product support information you need as quickly as possible.

Changes include:

  • Combining Hardware Support and Software Support under a single area called "Product Support." For example, we combined the Hardware Support category of "Content Networking Devices" and the Software Support category of "Content Networking Software" into a single Product Support category called "Content Networking."


  • Combining related product categories to reduce the overall number of categories by more than half. For example, we combined the two categories "Switches" and "Hubs" into a single category "Switches and Hubs."


  • Reorganizing categories to make it easier to find product information. For example, under "Security and VPN," we added new sub-categories such as "Firewall," "Identity Management," and "Security Management" to identify different product functions. Under "Voice and Telephony," we added new sub- categories such as "Call Control," "Customer Contact," and "IP Phones" to identify different products.

For more information on these changes, including how the old categories map to the new ones, please visit one of the following URLs:

www.cisco.com/kobayashi/news_training/whats_hot.shtml
(available to registered users)

www.cisco.com/public/news_training/whats_hot.shtml
(available to non-registered users)


Cisco Technical Support Seminars - UPDATE:
Free Seminars Show How to Get Maximum Value from Technical Support Website

Do you use the Cisco Technical Support Website on a regular basis? Would you like to learn how to get the maximum value from the Website in the minimum amount of time? Cisco Technical Support Seminars can show you how -- for free!

All you need to view these on-demand seminars is access to the Internet and a Web browser. Plus, for your convenience, you can view the seminars any day, at any time. Six online seminars are currently available, each lasting about an hour, and cover a wide range of networking technologies, including routers, IP routing, LANs, network security and VPNs, and voice:

  • "Using the Cisco Technical Support Website for Online Support" -- Designed for those unfamiliar with the site's online tools and technical documentation, covering how to use online tools to troubleshoot common problems involving hardware, configuration, and performance issues; analyze "show" commands; determine software compatibility; and more.


  • "Using the Cisco Technical Support Website for General Router Issues" -- Shows how to find and use the site's router-related tools and technical documentation for troubleshooting router crashes and hangs, memory problems, and error messages; choosing a Cisco IOS software release for your router; recovering a password; and developing initial configurations by technology or platform.


  • "Using the Cisco Technical Support Website for IP Routing Issues" -- Demonstrates how to find and use the site's IP routing-related tools and technical documentation, including information for troubleshooting Border Gateway Protocol (BGP) and Open Shortest Path First (OSPF), verifying Network Address Translation (NAT) operation, configuring Enhanced Interior Gateway Routing Protocol (EIGRP) and OSPF over Frame Relay, and IP addressing and subnetting.


  • "Using the Cisco Technical Support Website for LAN Issues" -- Shows how to find and use the site's LAN-related tools and technical documentation, including hardware information, software installation, software configuration, and troubleshooting information for Catalyst® switches.


  • "Using the Cisco Technical Support Website for Security and Virtual Private Network Issues" -- Highlights the site's security- and VPN-related tools and technical documentation for installation, configuration, and troubleshooting.


  • "Using the Cisco Technical Support Website for Voice Issues" -- Demonstrates how to find and use the site's voice-related tools and technical documentation for planning, design, implementation, troubleshooting, and operational issues in the context of the typical lifecycle of an IP telephony installation.

These six seminars offer something for everyone, so be sure to also tell your friends and co-workers by clicking the "Tell a Friend" button when viewing a seminar.

Visit the URL below today to view a Cisco Technical Support Seminar:

www.cisco.com/techsupport/seminars
(available to all users, but this standalone site requires registration separate from Cisco.com)

If you would prefer to view Microsoft PowerPoint versions of these seminars, please visit:

www.cisco.com/techsupport/training


New Technical Tips

Broadband Cable

Configuration Example:
uBR7100 All-in-One Configuration in Bridge Mode

www.cisco.com/en/US/tech/tk86/tk804/technologies_configuration_example09186a00802057d7.shtml


Tech Note:
N+1 Solution for the uBR7200 with MC28C or MC16x Cards

www.cisco.com/en/US/tech/tk86/tk804/technologies_tech_note09186a0080205618.shtml


Tech Note:
Upstream Modulation Profiles for Cable Linecards

www.cisco.com/en/US/tech/tk86/tk319/technologies_tech_note09186a008020560f.shtml


Tech Note:
uBR7200 Series Router Architecture

www.cisco.com/en/US/tech/tk86/tk804/technologies_tech_note09186a0080204a1a.shtml


Tech Note:
N+1 Redundancy Using the Cisco RF Switch

www.cisco.com/en/US/tech/tk86/tk804/technologies_tech_note09186a0080204374.shtml


Cisco IOS

Tech Note:
Cisco IOS Software Release 12.3(4)XG

www.cisco.com/en/US/products/sw/iosswrel/ps5207/products_tech_note09186a0080205651.shtml


Content Networking

Configuration Example:
WebNS 4.0 Scripted Keepalives

www.cisco.com/en/US/products/hw/contnetw/ps789/products_configuration_example09186a0080207dce.shtml


Configuration Example:
WCCP with the CE-NM

www.cisco.com/en/US/products/hw/contnetw/ps546/products_configuration_example09186a008020760e.shtml


Configuration Example:
Upgrade CE-5xx-CDN to ACNS Using a CDM

www.cisco.com/en/US/products/hw/contnetw/ps761/products_configuration_example09186a0080207604.shtml


Configuration Example:
Requesting and Installing a Server Certificate on the CSS11500

www.cisco.com/en/US/products/hw/contnetw/ps792/products_configuration_example09186a00801ffdcb.shtml


Tech Note:
Troubleshoot Untranslated Packets in Front of the LocalDirector

www.cisco.com/en/US/products/hw/contnetw/ps1894/products_tech_note09186a0080207dc3.shtml


Tech Note:
Load Balancing FTP Servers through LocalDirector without the Use of the Proxy FTP Service

www.cisco.com/en/US/products/hw/contnetw/ps1894/products_tech_note09186a00802075f4.shtml


Tech Note:
DistributedDirector DRP-RTT Metric

www.cisco.com/en/US/products/hw/contnetw/ps813/products_tech_note09186a00802075ef.shtml


Security Advisory:
Cisco Security Advisory: Cisco CSS 11000 Series Content Services Switches Malformed UDP Packet Vulnerability

www.cisco.com/en/US/products/products_security_advisory09186a0080201e81.shtml


Dial

Tech Note:
L2TP Tunnel Setup and Teardown

www.cisco.com/en/US/tech/tk801/tk703/technologies_tech_note09186a0080204aef.shtml


Field Notice:
AS5850 Route Switch Controller (RSC) with Toshiba/Cisco 64 MB Compact Flash Exhibits Cosmetic Error Messages

www.cisco.com/en/US/products/hw/univgate/ps509/products_field_notice09186a0080202faf.shtml


Field Notice:
AS5850 - Carrier Card Revised to Address End of Life (EOL) Components - IOS® Updates are Required

www.cisco.com/en/US/products/hw/univgate/ps509/products_field_notice09186a0080202771.shtml


LAN Switching

Field Notice:
ROMmon Upgrade for the WS-SVC-CMM

www.cisco.com/en/US/products/hw/switches/ps708/products_field_notice09186a00802077f8.shtml


Field Notice:
Cosmetic Discoloration of Catalyst 6000 Immersion Silver Printed Circuit Boards (PCBs)

www.cisco.com/en/US/products/hw/switches/ps708/products_field_notice09186a0080200e05.shtml


Want to learn about other LAN resources on the Cisco Technical Support Website? View the free, on-demand Cisco Technical Support Seminar, "Using the Cisco Technical Support Website for LAN Issues," today:

www.cisco.com/techsupport/seminars
(available to all users, but this standalone site requires registration separate from Cisco.com)


Network Management

Tech Note:
Monitor Redundant Power Supply with SNMP

www.cisco.com/en/US/tech/tk648/tk362/technologies_tech_note09186a0080204461.shtml


Field Notice:
Resource Manager Essential's (RME) Case Management Application to Query/Update or Open a Case Will Encounter an Unknown URL Error

www.cisco.com/en/US/products/sw/cscowork/ps2073/products_field_notice09186a0080203ed4.shtml


Security Advisory:
Cisco OpenSSL Implementation Vulnerability

www.cisco.com/en/US/products/products_security_advisory09186a0080207d5f.shtml


Optical

Q&As:
Cisco ONS 15305 - 48vDC Power Cable Pinout

www.cisco.com/en/US/products/hw/optical/ps2001/products_qanda_item09186a00802044a4.shtml


Field Notice:
ONS 15454 and 15454E TCC2 Has Miscalibrated 48V Monitor Circuit

www.cisco.com/en/US/products/hw/optical/ps2006/products_field_notice09186a0080201005.shtml


Field Notice:
File Descriptor Leak in Release 4.0, 4.0.1, and 4.1

www.cisco.com/en/US/products/hw/optical/ps2006/products_field_notice09186a0080200f80.shtml


Password Recovery:
Cisco ONS 15302 and ONS 15305

www.cisco.com/en/US/products/hw/optical/ps2001/products_password_recovery09186a0080207d3c.shtml


Routers

Configuration Example:
Telnet, Console, and AUX Port Passwords on Cisco Routers

www.cisco.com/en/US/products/sw/iosswrel/ps1818/products_configuration_example09186a0080204528.shtml


Configuration Example:
Telnet Password on Cisco Router to Avoid Error Message

www.cisco.com/en/US/products/sw/iosswrel/ps1831/products_configuration_example09186a0080202614.shtml


Tech Note:
Choose Cisco IOS Software for the 2600, 3600, and 3700 Series Routers

www.cisco.com/en/US/products/hw/routers/ps282/products_tech_note09186a0080204548.shtml


Tech Note:
Backup and Restore Configuration Files

www.cisco.com/en/US/products/sw/iosswrel/ps1835/products_tech_note09186a008020260d.shtml


Tech Note:
Software Advisor Tool Determines IOS Software Versions Needed for Cisco 2600, 3600, and 3700 Series Router Features

www.cisco.com/en/US/products/hw/routers/ps282/products_tech_note09186a00802017c4.shtml


Tech Note:
Prevent "Translating domain server (255.255.255.255)" Messages after an Invalid Command Is Entered on a Router

www.cisco.com/en/US/products/hw/routers/ps133/products_tech_note09186a00802015c8.shtml


Tech Note:
Reset a Cisco Router to Factory Default Settings

www.cisco.com/en/US/products/sw/iosswrel/ps5187/products_tech_note09186a00802017a1.shtml


Tech Note:
Use the 2600/3600/3700 Memory Calculator Tool to Select IOS Software

www.cisco.com/en/US/products/hw/routers/ps282/products_tech_note09186a00802025f8.shtml


Tech Note:
Problems Caused by Simultaneous Access to Router NVRAM

www.cisco.com/en/US/products/sw/iosswrel/ps1833/products_tech_note09186a0080202612.shtml


Field Notice:
Cisco 7200 Series Router with an Integrated Services Adapter (ISA) Module Installed May Fail to Utilize the Hardware Encryption Engine if the I/O Memory Is Changed to 40 MB

www.cisco.com/en/US/products/hw/routers/ps341/products_field_notice09186a0080207623.shtml


Want to learn about other router resources on the Cisco Technical Support Website? View the free, on-demand Cisco Technical Support Seminar, "Using the Cisco Technical Support Website for General Router Issues," today:

www.cisco.com/techsupport/seminars
(available to all users, but this standalone site requires registration separate from Cisco.com)


Voice

Configuration Example:
Remote-to-Remote Network with the Cisco Multiservice IP-to-IP Gateway Feature

www.cisco.com/en/US/tech/tk652/tk701/technologies_configuration_example09186a0080203edd.shtml


Configuration Example:
Remote-to-Local Network with the Cisco Multiservice IP-to-IP Gateway Feature

www.cisco.com/en/US/tech/tk652/tk701/technologies_configuration_example09186a0080203edc.shtml


Configuration Example:
Remote-to-Remote Network with Two Cisco Multiservice IP-to-IP Gateways

www.cisco.com/en/US/tech/tk652/tk701/technologies_configuration_example09186a0080203edb.shtml


Configuration Example:
Configure Fax Pass-Through with the Cisco VG248

www.cisco.com/en/US/products/hw/gatecont/ps2250/products_configuration_example09186a008020160d.shtml


Tech Note:
Cisco Multiservice Voice Debug Lookup

www.cisco.com/en/US/tech/tk652/tk701/technologies_tech_note09186a0080207ec6.shtml


Tech Note:
Cisco PGW 2200 Softswitch Gateway and Call Controlled T.38

www.cisco.com/en/US/products/hw/vcallcon/ps2152/products_tech_note09186a00802076f6.shtml


Tech Note:
Cisco MeetingPlace Server TCP/IP and UDP Ports

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a0080207605.shtml


Tech Note:
Cisco MeetingTime Changes to Raw Reports between MeetingPlace Server Version 4.1 and 4.3

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a00802056f7.shtml


Tech Note:
DC Directory Error Message DCD08800011 Received when Logging in to the Administrator

www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080204adb.shtml


Tech Note:
Cisco MeetingPlace Unique Meeting ID Location

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a00802028f9.shtml


Tech Note:
Cisco MeetingPlace Server Jackhammer Noise

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a0080203ed3.shtml


Tech Note:
Cisco MeetingPlace Server (PCI) "diskcopy" Command

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a0080203f06.shtml


Tech Note:
Cisco MeetingPlace Server Additional LAN Requirements

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a0080203f07.shtml


Tech Note:
Cisco MeetingPlace Server Voice Quality Issues

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a0080204ad4.shtml


Tech Note:
T.37 OnRamp Faxing

www.cisco.com/en/US/tech/tk652/tk777/technologies_tech_note09186a00801fe5d9.shtml


Tech Note:
T.37 OffRamp Faxing

www.cisco.com/en/US/tech/tk652/tk777/technologies_tech_note09186a00801fe5dc.shtml


Tech Note:
SimWriter Testing Dial Plan for the Cisco PGW 2200

www.cisco.com/en/US/products/hw/vcallcon/ps2152/products_tech_note09186a00801fe5dd.shtml


Tech Note:
Cisco PGW 2200 SS7 Continuity Testing

www.cisco.com/en/US/products/hw/vcallcon/ps2152/products_tech_note09186a00801ffb5a.shtml


Tech Note:
Cisco PGW 2200 Softswitch - Cause Code Modification

www.cisco.com/en/US/products/hw/vcallcon/ps2152/products_tech_note09186a00801ffb61.shtml


Tech Note:
Quality of Service on Cisco CallManager

www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801ffe28.shtml


Tech Note:
Cisco MeetingPlace for Lotus Notes Address Book Public Key Validation Error

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a0080200f7b.shtml


Tech Note:
Cisco MeetingPlace Server Echo Issues

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a0080202827.shtml


Tech Note:
Cisco MeetingPlace Server "activity" Command Information

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a0080202839.shtml


Tech Note:
Cisco MeetingPlace Web Home Page InfoCenter Link Removal

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a0080202866.shtml


Tech Note:
Cisco MeetingPlace Web Home Page "Your Logo Here" Graphic Modification

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a0080202877.shtml


Tech Note:
Nortel Meridian Line Side T1 Limitations

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a0080204b94.shtml


Tech Note:
Cisco MeetingPlace Server T1 Requirements

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a00802058a8.shtml


Tech Note:
PGW 2200 Softswitch INC_NUMBERING Result Type

www.cisco.com/en/US/products/hw/vcallcon/ps2152/products_tech_note09186a00802076dc.shtml


Q&As:
Cisco MeetingPlace Server Clock Drift

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_qanda_item09186a0080207603.shtml


Q&As:
Cisco CallManager Issue Resolution with CDR and ART

www.cisco.com/en/US/products/sw/voicesw/ps556/products_qanda_item09186a008020650a.shtml


Q&As:
Cisco MeetingPlace for Outlook

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_qanda_item09186a008020565d.shtml


Field Notice:
Cisco CallManager Express with SIP Destination Causes Router to Crash

www.cisco.com/en/US/products/sw/voicesw/ps556/products_field_notice09186a0080207910.shtml


White Paper:
Fax over IP T.37 Store and Forward Fax

www.cisco.com/en/US/tech/tk652/tk777/technologies_white_paper09186a00801fe5da.shtml


Want to learn about other voice resources on the Cisco Technical Support Website? View the free, on-demand Cisco Technical Support Seminar, "Using the Cisco Technical Support Website for Voice Issues," today:

www.cisco.com/techsupport/seminars
(available to all users, but this standalone site requires registration separate from Cisco.com)


Voice and IP Communications

Tech Note:
MIS Does Not Work after New Installation or Upgrade to 5.0

www.cisco.com/en/US/products/sw/custcosw/ps1973/products_tech_note09186a00802087ea.shtml


Tech Note:
Failure to Access the Historical Templates in WebView

www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a0080208845.shtml


Tech Note:
Login to Cisco Agent Desktop Fails - "Error: Unable to Create Session with Server!"

www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a0080208850.shtml


Tech Note:
Error Messages when Accessing Report Template on a Client-Only AW - "Incorrect Software Location"

www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a00802087e9.shtml


Tech Note:
Failure to Reinstall Desktop Administrator - Previous Installation Remains

www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008020880a.shtml


Tech Note:
Generating a Prompt that Reads Numbers in Single-Digit Format

www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00802086f6.shtml


Tech Note:
Troubleshooting the "Synchronizing for SideA OPC Failed due to Startup Argument (ClientType) Incompatible with Other Sides Value" Error Message

www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a0080204a49.shtml


Tech Note:
Unable to Log on to Cisco Agent Desktop Using a Novell Client

www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a0080204a1f.shtml


Tech Note:
Why Does the CRS Script Fail to Route a Call to a Personal Voice Mail?

www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a0080201e64.shtml


Tech Note:
Cisco CRS Administration: HTTP 401.1 Unauthorized Login Failed

www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a0080204424.shtml


Tech Note:
Accessing the CRS Administration Page Fails after Applying the Cisco Win-OS-Upgrade-K9.2000-2-5

www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a0080201e62.shtml


Tech Note:
Cisco Agent Desktop Enterprise Data Window Fails to Open

www.cisco.com/en/US/products/sw/custcosw/ps1844/products_tech_note09186a0080201662.shtml


Tech Note:
Unable to Log in to Cisco IP Phone Agent - "Invalid Trys Re-Enter"

www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a0080201e61.shtml


Q&As:
Does Changing the Local Admin Password on Cisco IP ICD Server Cause Problems with the Application?

www.cisco.com/en/US/products/sw/custcosw/ps1846/products_qanda_item09186a00802087e4.shtml


Q&As:
How to Obtain the Current Date when Writing a Cisco CRS Script

www.cisco.com/en/US/products/sw/custcosw/ps1846/products_qanda_item09186a0080204513.shtml


Q&As:
Can the Cisco Agent Desktop Coexist with the Novell Netware Client in a Microsoft Windows Operating System?

www.cisco.com/en/US/products/sw/custcosw/ps1846/products_qanda_item09186a00801fe7dc.shtml


Field Notice:
Cisco Enterprise and Hosted Contact Center Products Notice for Microsoft March 2004 Security Update

www.cisco.com/en/US/products/sw/custcosw/ps1001/products_field_notice09186a0080207613.shtml


WAN

Field Notice:
Noise on Voice Internetworking Service Module (VISM) in Bulk Distribution Mode

www.cisco.com/en/US/products/sw/ps2346/ps1929/products_field_notice09186a0080204626.shtml


White Paper:
RMA Requirements for IGX/BPX®/MGX® Platforms

www.cisco.com/en/US/products/hw/switches/ps525/products_white_paper09186a0080201e29.shtml


Newsletter Archive

To view past issues of this newsletter, please visit:

www.cisco.com/techsupport/newsletter


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