Cisco Software Advisor Tool - UPDATE:
Three Major Enhancements Streamline Software Searches
The Cisco Software Advisor tool allows you to search for Cisco software by feature, release, and hardware platform, to help you find the software version you need. To help streamline your software research, we recently made three major enhancements to this tool: a new "configurator," an expanded results page, and flexible new options for managing your product profiles. We're excited about this powerful new functionality, and we encourage you to let us know what you think of the changes.
Here are the details about these enhancements:
- With the new configurator, you can build and validate select hardware devices
virtually. The configurator allows you to:
- Interactively configure devices at the module slot level.
- Validate your hardware configurations against Cisco-supported models.
- Research software releases for Cisco IOS® and Catalyst® OS products.
- The expanded results page lets you:
- Download the latest release in each compatible software train.
- Compare software features between two compatible releases.
- Add any software release for feature comparison with your results.
- Research bugs for each recommended release via the Bug Toolkit.
- Find MIB information via the Cisco SNMP Object Navigator tool.
- View Field Notices and Security Advisories for your product.
- New advanced options for managing your product profiles enable you to:
- Save your hardware and software product profiles for later use.
- Edit, update, and manage your product profiles at will.
- Compare saved queries to find compatible releases across devices.
Check out these enhancements today, and let the Software Advisor tool guide your software research:
(available to registered users only)
Cisco TAC Service Request Tracking Systems - UPDATE:
Changes to Systems to Be Complete in March
Several previously announced changes to the Cisco Technical Assistance Center (TAC) service request tracking systems are already in place, with the remaining changes to be complete in March 2004. Changes include a new service request numbering scheme, new access requirements, new terminology, and a new online tool to replace the TAC Case Open and TAC Case Query tools.
Here's a summary of the upcoming changes and how they will affect you:
- By the end of March 2004, the Cisco TAC will start using a new service request numbering scheme. Numbers will change from one letter followed by six numbers to nine digits starting with "6." For example, a service request number might be "612345678" rather than "A123456." If your company's internal systems use TAC service request numbers, be sure to let your IT staff know about this change as soon as possible.
- Beginning March 8, 2004, you must have an active Cisco service contract and be registered as a Cisco.com user to access any Cisco support services. This means that you need both an active contract or contracts and current personal contact details in your Cisco.com profile. If you have not already done so, please update your profile as soon as possible at:
(available to registered users)
- By the end of March 2004, the transition to new terminology for opening and managing technical support issues will be complete. The new terms include "service request" (replacing "case"), "severity" (replacing "priority"), and "service line" (replacing "contract type"). During this transition, we are using the old and new terms together; for example, "service request (case)."
- Near the end of March 2004, we will combine the online TAC Case Open and TAC Case Query tools into a single, enhanced TAC Service Request Tool. We will provide you with more information about this change in the March 17 issue of this newsletter.
For more information about any of these changes, visit one of the following TAC Update pages:
(available to registered users)
(available to non-registered users)
If you have questions or comments about these changes, please send an e-mail to firstname.lastname@example.org.
Cisco Technical Support Seminars - UPDATE:
Online Website Training Available Around the Clock
Would you like to learn how to find solutions to your networking issues quickly and easily? You can -- any day, any time -- by viewing these free, online Cisco Technical Support Seminars:
- "Using the Cisco Technical Support Website for Online Support" -- Shows how to use online tools to troubleshoot common issues with hardware, configuration, and performance; analyze "show" commands; determine software compatibility; and more.
- "Using the Cisco Technical Support Website for General Router Issues" -- Demonstrates online tools and information for troubleshooting router crashes and hangs, memory problems, and error messages; choosing a Cisco IOS software release for your router; recovering a password; and developing initial configurations by technology or platform.
- "Using the Cisco Technical Support Website for IP Routing Issues" -- Shows how to find information for troubleshooting Border Gateway Protocol (BGP) and Open Shortest Path First (OSPF), verifying Network Address Translation (NAT) operation, configuring Enhanced Interior Gateway Routing Protocol (EIGRP) and OSPF over Frame Relay, and IP addressing and subnetting.
- "Using the Cisco Technical Support Website for LAN Issues" -- Highlights resources for hardware information, software installation, software configuration, and troubleshooting for Catalyst switches.
- "Using the Cisco Technical Support Website for Security and Virtual Private Network Issues" -- Features online security- and VPN-related tools and technical documentation for installation, configuration, and troubleshooting.
- "Using the Cisco Technical Support Website for Voice Issues" -- Follows the typical life cycle of an IP telephony installation and covers Website resources for planning, design, implementation, troubleshooting, and operational issues.
By clicking the "Tell a Friend" button when viewing a seminar, you can also tell your friends and co-workers about these valuable training resources.
Visit the URL below today to view recorded, on-demand Cisco Technical Support Seminars at your convenience:
(available to all users, but this standalone site requires registration separate from Cisco.com)
For Microsoft PowerPoint versions of these seminars, please visit:
New Technical Tips
KAL_AP by Tag Keepalive on the GSS with CSS
Customer Contact Software
Agent with the Extension Mobility Enabled Fails to Log in to Cisco Agent Desktop
Initial Supervisor Desktop Login Failure with New Supervisor Desktop ID
CTI Route Point Configuration and Use
New Wave Prompts Added to an Existing Script Play Static Noise
How to Determine Whether a Cisco ICM vrupim Is Offline or Has Gone Offline
Qualifying Ethernet Cards for Cisco Agent Desktop Monitoring
IP Routing and Routed Protocols
Layer 2 Tunneling Protocol (Version 3) Static Method and Hairpinning Method
IPv6: Connecting to the 6bone Using 6to4 Tunnels
Policy-Based Routing Using the "set ip default next-hop" and "set ip next-hop" Commands
Cisco 6000/6500/7600 Crafted Layer 2 Frame Vulnerability
Database Synchronization between the Active and Standby TCC+/TCC2
DS3XM-6 Autonomous Reset with ONS 15454 Releases 3.2.x through 4.1.2, or Release 4.5
Database Corruption with ONS 15454 SDH Releases 4.0, 4.0.1, and 4.1.0
CAB-25AS-MMOD Adapter Technical Specifications
CAB-25AS-FDTE Adapter Technical Specifications
Ethernet 100BaseTX and 10BaseT Cables: Guidelines and Specifications
CAB-X21 MT and CAB-X21 FC Serial Cable Specifications
CAB-530 MT Serial Cable Specifications
CAB-232 MT and CAB-232 FC EIA/TIA-232 Serial Cable Specifications
WIC-1DSU-T1 Cable Specifications
WIC-1T One-Port Serial WAN Interface Card Cable Specifications
Auxiliary Port, Console Port, and Adapter Pinouts for Cisco 1000, 1600, 2500, 2600, and 3600 Series Routers
Cisco 1601-R Router Cable Specifications
Cisco 1602-R Ethernet/Serial Modular Router Cable Specifications
Cisco 1603-R Ethernet/ISDN-BRI Modular Router Cable Specifications
Cisco 1604-R Ethernet/ISDN-BRI Modular Router Cable Specifications
Cisco 1605-R Dual Ethernet/WAN Interface Card Slot Router Cable Specifications
Ethernet AUI Port, Pinouts, and Cable Specifications
WIC-1DSU-56K4 Cable Specifications
WIC-1B-S/T and WIC-1B-U Cable Specifications
CAB-449 MT and CAB-449 FC EIA/TIA-449 Serial Cable Specifications
5-in-1 V.35 Assembly and Pinouts
Difficulty Passing Traffic through Port 1 and 2 on OSM-2+4GE-WAN+ Spares after Shipment
Security and VPN
Encrypt Pre-Shared Keys in Cisco IOS Router
VPN Client GUI Error Dictionary
Hookflash Transfer in MGCP
Set Traces with Cisco CallManager 4.0
PGW 2200 Nailed Solution for CGB and CGU
How Multiple Calls per Line Work in Cisco CallManager 4.0
To view past issues of this newsletter, please visit:
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