Customer Satisfaction Surveys - UPDATE:
TAC Case Bingos Are Now Web-Only
To handle customer satisfaction survey responses in the most efficient manner, Cisco Technical Assistance Center (TAC) case bingo surveys are now available exclusively on the Web. Most customers have already been completing these surveys on the Web, allowing us to analyze their responses and take action more quickly than with surveys submitted by e-mail.
Survey invitations are automatically emailed whenever you close a case. To access the survey, click the link in the invitation.
This change is the first of several Cisco TAC case changes. Some of the other upcoming changes include:
- New case numbering scheme -- In March, TAC case numbers will change from seven characters (one letter followed by six digits, such as A123456) to nine characters (all digits, starting with "6," such as 612345678). If your company's internal systems use Cisco TAC case numbers, make sure to let your IT staff know about this change.
- Access to support services will require active contracts -- Also starting in March, customers seeking Cisco support services will need to have active contracts recorded in their Cisco.com profiles. To help prevent interruptions in your access to services, be sure to maintain your existing profile with all your active support contracts and personal contact details at:
(available to registered users)
- New terminology -- The transition to new terminology has begun. New terms include "service request" (replacing "case"), "severity" (replacing "priority"), and "service line" (replacing "contract type"). During this transition, you may see the old and new terms together. For example, "case (service request)."
For more information about these changes, visit one of these Technical Support Update pages:
(available to registered users)
(available to non-registered users)
If you have any questions or comments about these changes, send e-mail to email@example.com.
Cisco Technical Support Seminars - UPDATE:
Updated Seminar Now Available
To reflect recent changes to the Cisco Technical Support Website, we recently updated the free, online seminar, "Using the Cisco Technical Support Website for Online Support." We will host live sessions of this seminar on February 10 during EMEA business hours, and on February 19 during Americas business hours.
In about one hour, this seminar shows you how to quickly find the online technical support you need, including sample configurations, field notices, troubleshooting tips, software documentation, and online diagnostic tools.
Register for a live session or view a recorded on-demand seminar today by visiting the following URL:
(available to all users, but this standalone site requires registration separate from Cisco.com)
For Microsoft PowerPoint versions of Cisco Technical Support Seminars, visit the following URL:
New Technical Tips
Cisco IOS® Software
Vulnerabilities in H.323 Message Processing
How to Fix an Expired VeriSign Intermediate Certificate on the CSS 11500
Troubleshooting Reverse Transparent Caching for WCCP
Some Non-Fully Populated Cisco CSS 11500 Series Content Services Switches Running WebNS Version 7.10.4.06 and Earlier May Incorrectly Detect Module Presence
Customer Contact Software
How to Determine Whether an ICM Nortel Meridian PIM (merpimct) Is Offline or Has Gone Offline
Why Does the Agent Login Page Hang when Attempting to Login to Cisco Collaboration Server?
Why Is the Set Network Trunk Group Button Grayed out in Cisco ICM 4.5?
Why Does Applying Language-Dependent Hotfixes to Cisco ICM Fail?
Why Routing Scripts Cannot Access Call Control Variables Set in Administrative Script
Jaguar Authentication to External WebView Database Fails
How to Set Up Login Credentials for Two External Databases Accessed by the DBWorker Process
Supervisor Cannot Record an Agent's Call - RASCAL Service Is Not Available
Are There Compatibility Issues between Cisco ICM 4.6.1, 4.6.2, 5.0, and RMS 2.0?
What Does the Message "MIVR-SS_RM-3-RESOURCE_DOES_NOT_ EXIST..." Mean?
Is All of the Associated Historical Data in the HDS Removed after Deleting a Service or SkillGroup?
Does Cisco ICM CallRouter Support Multiple Historical Data Servers?
New Install of Cisco IP Contact Center (IPCC) Express or IP/IVR 3.1(2) Fails to Display the AppAdmin Screen on the New MCS Servers
IP Routing and Routed Protocols
MPLS/VPN with EIGRP on the Customer Side
Understanding and Configuring Switching Database Manager on Catalyst® 3750 Series Switches
Cisco WAN Manager Processes
Cisco Building Broadband Service Manager (BBSM) 5.0 and 5.1 Microsoft (MS) Patches
15808-FAN-TRAY Version (800-15928-02) May Result in False Alarms on 15808-SCU Modules due to Incorrect Fan Low Current Threshold Settings
10000 ESR PRE2 Parity Error Fault Tree
NSE-100 Unexpected Failure
Security and VPN
Configuring IDS Blocking Using VMS IDS MC
Configuring IDS TCP Reset Using VMS IDS MC
How to Configure the Cisco VPN Client to PIX® with AES
Quality of Service with Dynamic Multipoint VPN
Configuring DMVPN and Easy VPN Server with ISAKMP Profiles
Connecting a Modem to the Cisco VPN 3000 Concentrator Console
Firewall Services Module
MDS-to-MDS Basic Configuration with FCIP
Setting up Multiple Cisco Unity™ AutoAttendants with Call Forwarding through Cisco CallManager
Troubleshooting Mute Calls on the Cisco PGW 2200
Cisco PGW 2200 Echo Control Description
The Cisco PGW 2200 Softswitch with One CPU is Rejecting a Call due to the MCL
Faxing over IP Using Catalyst 6608 and VG248
Using DBLHelper to Reestablish a Broken Cisco CallManager Cluster SQL Subscription
Billing and Measurements Server (BAMS) - Rollover to January 1, 2004 Generates Errors in Processing Data
Cisco Personal Assistant User Password Bypass Vulnerability
Renumbering IPX/IGX/BPX® Nodes
How to Add a New Node to an IGX/BPX Network
PXM1E "Failed" State Recovery Procedure
Some Universal Router Modules (URMs) Were Shipped with Defective Bus B Circuitry
To view past issues of this newsletter, please visit:
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