From the Editor
Welcome to the second October issue of the Cisco TAC Newsletter!
The interactive Cisco TAC Case Collection tool available at the Cisco TAC Website is a great place to start when you need to troubleshoot a networking issue. This newsletter includes a feature article about the router and IOS architecture, and IP routing support now available from this popular diagnostic tool. You'll find this feature article immediately after my signature below.
Here are the other topics we'll cover in this issue:
- Using the Cisco.com "Search" field to find bug and TAC case details
Upcoming events at Networking Professionals Connection
Recent changes to the CCIE program
Please feel free to send this message to anyone you know who might find this information useful. And, if you have any questions or comments about this newsletter, you can e-mail me at
- J. Gardner
Cisco TAC News Editor
Cisco TAC Case Collection Tool:
New Support for Router and IOS® Architecture, and IP Routing Issues
The online Cisco TAC Case Collection tool can help you quickly
find solutions to common issues and questions related to Cisco
products and technologies, based on symptoms you describe. Using
information from recent technical support cases, our engineers
have added two new knowledge bases to this interactive tool:
Router and IOS Architecture, and IP Routing Protocols.
The Router and IOS Architecture knowledge base can help you diagnose and troubleshoot common hardware and software problems with a variety of Cisco routers and access servers. The knowledge base addresses some of the most common issues, error messages, and warnings, including:
Cisco IOS software and boot image installation and upgrades
connectivity through Telnet, aux port, and console
crashes, reloads, and hangs
non-working hardware components
The IP Routing Protocols knowledge base contains diagnostic information that can help you address common issues with:
IP routing protocols (BGP/OSPF/EIGRP/RIP) and multicast
Network Address Translation (NAT)
policy-based routing issues
Hot Standby Router Protocol (HSRP)
error messages related to IP routing protocols, HSRP, and NAT
routes missing from routing table
route not being redistributed
route not forwarding packet
network not being propagated or advertised
neighbor not forming/flapping
Internet and network connectivity
In addition to these two new knowledge bases, the TAC Case Collection also supports dial (access), frame relay, LAN switching, network security, voice quality, and wireless technologies.
Check out the TAC Case Collection knowledge bases today at:
(available to registered users only)
Note: Due to the dynamic nature of the content in the Cisco TAC Case Collection, you should access the tool with Microsoft Internet Explorer 5.5, Netscape 6.0, or later.
Cisco.com Search - UPDATE:
Use the "Search" Field to Find Bug and TAC Case Details
Did you know you can use the "Search" field in the upper-right corner of all Cisco.com pages to retrieve individual software bugs and TAC cases? If you have the bug ID or case number in which you're interested, the "Search" field is one of the fastest ways to find the information you need.
Enter a bug ID in the "Search" field and your results will include a link to that bug. Click the link to view the bug details in the Cisco Bug Toolkit, a tool that identifies known bugs by ID, Cisco IOS release, and software/hardware product name.
Enter a TAC case number in the "Search" field and your results will include a link to that case. Click the link to access the case in the Cisco TAC Case Query tool, which allows you to check the status of your cases, add notes and attachments, and view general case information.
You'll find bug and case links above the regular search results, in a section called "Best Bets." After you click one of these links, you'll need to log in with your Cisco.com user ID and password to access the tool.
For more information on using the "Search" field, please visit:
(available to registered users)
(available to non-registered users)
Networking Professionals Connection - UPDATE:
Upcoming "Ask the Expert" Events
Networking Professionals Connection is an interactive website where
you can discuss Cisco networking products and technologies with Cisco
experts and networking professionals around the world. The site offers
discussion forums and TechTalk webcasts focusing on various technology
areas, and "Ask the Expert" events, where you can discuss specific
networking issues online with Cisco engineers.
Here is the schedule of our upcoming "Ask the Expert" events
"Wireless LAN Solution Engine," now through October 31
"Next Generation Wireless LAN Standards," now through October 31
"Implementing IPSec High Availability on IOS," now through October 31
"Intrusion Detection System," November 3-14
"AToM in GSR," November 17-21
"Troubleshooting IP-EIGRP & OSPF," November 17-21
Visit the Networking Professionals Connection today to attend an event or participate in a discussion forum:
CCIE® Central - UPDATE:
New Voice Lab, C&S Track Renamed
The CCIE program has recently opened a new lab for Voice exams and renamed the Communications and Services (C&S) track.
Here's a summary of these changes:
New Voice Lab -- In September, the CCIE program opened the first lab to certify networking professionals in enterprise Voice-over-IP solutions. This lab, located in San Jose, CA, is designed to meet the growing need for experts who can tackle the most challenging issues with voice communications carried over data networks. Before taking the hands-on Voice lab exam, CCIE candidates must first pass a written exam offered by Cisco authorized testing centers worldwide.
C&S Certification Track Renamed -- The C&S certification track is now called "CCIE Service Provider." Certification in the CCIE Service Provider track indicates expert-level knowledge and skill in the fundamentals of IP and core IP technologies, as well as specialized knowledge in at least one of the networking areas specific to service providers (Dial, DSL, Cable, Optical, WAN Switching, and IP Telephony).
For more information on the CCIE program and to sign up for exams, visit the recently redesigned CCIE website at the following URL:
New Technical Tips
Cisco IOS® Software
Cisco IOS Software Release 12.2(13)ZP
Configuring WCCP Using Layer 2 Redirection
Configuring Redirects on the CSS 11000
LocalDirector Basic Troubleshooting
Troubleshooting SSL Configurations on the CSS 11000
Customer Contact Software
How to Determine Whether an ICM Symposium PIM (sympnoseipim) Is Offline or Has Gone Offline
How to Determine Whether an ICM Rockwell Spectrum PIM (spectpim) Is Offline or Has Gone Offline
Which Database Table Contains the Outgoing Messages in Cisco eMail Manager?
Intelligent Contact Manager, CTIOS Memory Leak
How to Determine the Serial Number of Catalyst® Switch Components
How to Add, Modify, and Remove VLANs on a Catalyst Using SNMP
15530-TSP1-xx12=, 15530-TSP1-xx22=, and 15540-TSP2-xx00= Require Functional Image 1.A3 or Greater to Support 2 Gbps Fiber Channel, FICON, and ISC3 Protocols
IFS-3-FS_STRUCT_ERROR: "Data Does Not Match Expected Internal Representation"
High CPU Utilization in Exec and Virtual Exec Processes
Troubleshooting High CPU Utilization due to Interrupts
Troubleshooting High CPU Utilization in IP Input Process
Troubleshooting High CPU Utilization due to Processes
What Causes High CPU Utilization in LC Adj Updater Process on a Cisco 12000 Router?
Security and VPN
Configuring IPSec LAN-to-LAN Tunnel between the Cisco PIX® Firewall and a NetScreen Firewall
SSL Implementation Vulnerabilities
Configuring Solaris iSCSI Host to MDS/IPS-8
Configuring Win2K iSCSI Host to SN5428
Configuring Win2K iSCSI Host to MDS 9000
Configuring Cisco CallManager IP Phones to Work with IP Phone Agent
Understanding and Verifying Cisco Personal Assistant and CallManager Integration
Cisco CallManager: Understanding Direct-Inward-Dial (DID)
Overcoming Protected Groups Permissions Problems with the Cisco Unity™ Permissions Wizard
How to Build a Feeder Trunk between an MGX® 8250 and an MGX 8850
WPA Configuration Overview
TAC Newsletter Archive
To view past issues of the Cisco TAC Newsletter, please visit:
About This Newsletter
Subscribe or Unsubscribe:
To subscribe to or unsubscribe from the Cisco TAC Newsletter, visit:
You may also unsubscribe by responding to this e-mail message and typing "UNSUBSCRIBE" in the subject heading.
Forget Your User ID or Password?
Your user ID is usually your first initial followed by your last name; for example, John Doe's user ID might be "jdoe." If you can't remember your password, send a blank e-mail message to
firstname.lastname@example.org. An automatic check will verify that your e-mail address is registered with Cisco.com. Account details with a new random password will be sent in e-mail to you.
When you update your Cisco TAC News subscription profile, you can change your e-mail address, switch your e-mail delivery between HTML and text formats, and indicate your interest in specific technology areas:
Attachments and Viruses:
To help prevent the spread of computer viruses, we never send Cisco TAC News e-mails with attachments, although some e-mail clients such as AOL might recognize embedded pictures as attachments. We always send Cisco TAC News e-mails from valid Cisco domains (cisco.com or ciscomessage.com), and we encourage you to run updated virus-scanning software on your computer systems whenever you are connected to the Internet.
Based on our existing business relationship with you, we use an e-mail delivery vendor to send messages like this one. We use pixel tags in e-mail messages in conjunction with cookies to help us determine if our communications are useful to readers like you.
Copyright© 2003 Cisco Systems, Inc. All rights reserved. Cisco,
Cisco Systems, the Cisco Systems logo, Catalyst, CCIE, Cisco IOS,
Cisco Unity, IOS, PIX, and Unity are registered trademarks or
trademarks of Cisco Systems, Inc. and/or its affiliates in the
U.S. and certain other countries. All other trademarks mentioned
in this document or website are the property of their respective
owners. The use of the word partner does not imply a partnership
relationship between Cisco and any other company. (0303R)
To see additional legal information and important notices from Cisco, visit: