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Newsletter
TAC Certified
Vol.5 No.8 August 2003 Unmatched Online Technical Support www.cisco.com/tac

In This Issue:
What's Hot


Online Technical Training Opportunities

Access
Broadband Cable
Cisco IOS® Software
Content Networking Software
Customer Contact Software
IP Routing
LAN
Network Management
Optical
Routers
Security and VPN
Voice
WAN
Wireless/Mobility

TAC Newsletter Archive
About This Newsletter

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From the Editor:

Hello,

Here are the topics we'll cover in the "What's Hot" and "Online Technical Training Opportunities" sections of this issue of the Cisco TAC Newsletter:

  • The new, online Cisco Certifications Community
  • Using feedback forms to comment on Cisco TAC Website documents
  • This month's Cisco TAC Web Seminars
  • The latest news from the Networking Professionals Connection

Please feel free to send this message to anyone you know who might find this information useful. And, if you have any questions or comments about this newsletter, you can e-mail me at tacnews-feedback@cisco.com.

- J. Gardner
Cisco TAC News Editor


What's Hot

Cisco Certifications Community - NEW:
Online Community for Cisco Certified Professionals

The new Cisco Certifications Community is an online forum for networking professionals who hold Cisco certifications. This community can help you further your career by enabling you to share information with your peers around the world, and prepare for future certifications and recertifications. Cisco certifications eligible for this community include CCIE®, CCNP®, CCIP®, CCDP®, CCSP™, CCDA®, CCNA®, and Cisco Qualified Specialist.

Free to all Cisco certified professionals, the Cisco Certifications Community:

  • addresses major technology areas such as IP voice, storage, wireless, and network security.


  • features video presentations, white papers, discussion groups, articles, and documentation on networking tools and training.


  • provides information on Cisco certifications programs, including program updates, recertification requirements, tips on passing lab exams, and upcoming courses and exams.

Join the new Cisco Certifications Community today:

www.cisco.com/go/certcommunity
(available to Cisco.com registered users who hold valid Cisco certifications)


Cisco TAC Website Feedback Forms - UPDATE:
Your Comments Help Improve Cisco TAC Website Documents

We are always looking for feedback in order to bring you the best possible technical support with the Cisco TAC Website. All TAC Website documents include a short feedback form in the left or right navigation bar, so you can send us your thoughts as you use the site. Reviewed daily by TAC Website experts, your comments help us improve our documents so you can solve your technical problems as efficiently as possible.

With each feedback form, you can let us know:

  • your rating of a document (Excellent, Good, and so on).
  • whether the document solved your technical problem.
  • any suggestions you have for improvement.

Some feedback forms also give you the option to provide your contact information, in case you want a Cisco TAC Website expert to respond to you directly.

Visit the URL below to see an example of the feedback form, and be sure to let us know how we're doing on the documents you use:

www.cisco.com/en/US/tech/tk648/tk362/technologies_tech_note09186a0080094a05.shtml


Online Technical Training Opportunities

Cisco TAC Web Seminars - UPDATE:
Attend an On-Demand Seminar, "Tell a Friend"

Cisco TAC Web Seminars provide free, online training on using the technical support resources at the Cisco TAC Website. The overwhelming majority of people who have attended a Cisco TAC Web Seminar -- 97% -- have found the information presented to be useful to them in their jobs.

Learn how to find solutions to your networking issues by viewing any of the recorded seminars listed below -- any day, any time -- by clicking the "On-Demand Seminars" tab at the top of the Cisco TAC Web Seminars site.

You can also invite your colleagues and co-workers to a Cisco TAC Web Seminar by clicking the "Tell a Friend" button on the left side of the seminar console window during any of the following on-demand sessions:

  • "Using the Cisco TAC Website for Online Support"
  • "Using the Cisco TAC Website for Security and Virtual Private Network Issues"
  • "Using the Cisco TAC Website for LAN Issues"
  • "Using the Cisco TAC Website for IP Routing Issues"
  • "Using the Cisco TAC Website for General Router Issues"
  • "Using the Cisco TAC Website for Voice Issues"

Log in to the Cisco TAC Web Seminars site today to view a recorded seminar and "Tell a Friend" about seminars you have found useful:

cisco.broadshow.com/tac
(available to all users, but this standalone site requires registration separate from Cisco.com)


Networking Professionals Connection - UPDATE:
Three New TechTalks, Four "Ask the Expert" Events

Networking Professionals Connection is an interactive website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.

This month, Networking Professionals Connection offers three new TechTalks and four "Ask the Expert" events:

  • TechTalks are online Web-casts that focus on particular technology areas. You can register to attend a live session or view archived presentations:
    www.cisco.com/go/techtalk


    • "Subscriber and Service Provisioning/Management for Broadband Networks," August 20, 10 a.m. Pacific Time


    • "QoS Over IP VPNs," August 27, 10 a.m. Pacific Time


    • "SNA over IP Routing for FEP Replacement," archive coming soon

  • "Ask the Expert" events allow you to discuss specific networking issues online with Cisco engineers:
    www.cisco.com/go/AsktheExpert


    • "PPP & PPP Multilink," now through August 15


    • "Internetworking SNA with Cisco Solutions," now through August 15


    • "Configuring & Troubleshooting BBSM," August 18-29


    • "Wireless Networking Including Hot Spot Access," August 18-29

Visit the Networking Professionals Connection today to attend an event or participate in a discussion forum:

www.cisco.com/discuss/networking


Access

Tech Note:
PPP Troubleshooting Flowchart

www.cisco.com/warp/customer/471/ppp_tshoot_gen.html
(available to registered users)

www.cisco.com/warp/public/471/ppp_tshoot_gen.html
(available to non-registered users)


Tech Note:
Customer Dial-In Lab (EMEA): NextPort Modems Running V.90/V.92 Code

www.cisco.com/warp/customer/471/emea_dialin_lab.html
(available to registered users)

www.cisco.com/warp/public/471/emea_dialin_lab.html
(available to non-registered users)


Broadband Cable

Configuration Example:
Configuring PPPoE Termination on a uBR7100 CMTS with L2TP Tunneling

www.cisco.com/warp/customer/109/pppoe_ubr7200.html
(available to registered users)

www.cisco.com/warp/public/109/pppoe_ubr7200.html
(available to non-registered users)


Cisco IOS® Software

Tech Note:
Cisco IOS Software Release 12.2(15)ZL

www.cisco.com/warp/customer/620/ios_12_2_15_zl.shtml
(available to registered users)

www.cisco.com/warp/public/620/ios_12_2_15_zl.shtml
(available to non-registered users)


Content Networking Software

Field Notice:
WebNS 7.10.2.06 for the Cisco CSS 11500 Series Content Services Switch Has High Severity Defects and Should Be Upgraded to Version 7.10.2.06A

www.cisco.com/warp/customer/770/fn25215.shtml
(available to registered users)

www.cisco.com/warp/public/770/fn25215.shtml
(available to non-registered users)


Customer Contact Software

Tech Note:
Silent Monitoring/Recording Issues Using Cisco Agent Desktop Supervisor Desktop

www.cisco.com/warp/customer/78/silent_monitoring.html
(available to registered users)

www.cisco.com/warp/public/78/silent_monitoring.html
(available to non-registered users)


Tech Note:
Backing Up the ICM Configuration Database Using ICMDBA

www.cisco.com/warp/customer/78/ICM_DBA.html
(available to registered users)

www.cisco.com/warp/public/78/ICM_DBA.html
(available to non-registered users)


Tech Note:
SQL Server 2000 Setup Configuration for ICM 5.0

www.cisco.com/warp/customer/78/sql2000.html
(available to registered users)

www.cisco.com/warp/public/78/sql2000.html
(available to non-registered users)


Tech Note:
Configuring the Cisco Collaboration Server Inappropriate Language Filter for Chat

www.cisco.com/warp/customer/640/CCS-ChatFilter.html
(available to registered users)

www.cisco.com/warp/public/640/CCS-ChatFilter.html
(available to non-registered users)


Tech Note:
Cisco Collaboration Server: Agent Control Panel Browser Closed by Third Party Application

www.cisco.com/warp/customer/78/ContentNotAvail.html
(available to registered users)

www.cisco.com/warp/public/78/ContentNotAvail.html
(available to non-registered users)


Tech Note:
Workaround for High CPU Usage on Cisco CallManager after Upgrading Cisco Agent Desktop to 4.4.1 HF1

www.cisco.com/warp/customer/78/HighCPU-use.html
(available to registered users)

www.cisco.com/warp/public/78/HighCPU-use.html
(available to non-registered users)


Tech Note:
IPCC Express Administrator Unable to Login after Initial Configuration

www.cisco.com/warp/customer/78/IPCC-Expr-Login.html
(available to registered users)

www.cisco.com/warp/public/78/IPCC-Expr-Login.html
(available to non-registered users)


Tech Note:
No Historical Reports in WebView and Monitor ICR

www.cisco.com/warp/customer/78/shownodata.html
(available to registered users)

www.cisco.com/warp/public/78/shownodata.html
(available to non-registered users)


Tech Note:
Supervisor Desktop Displays "N/A" for the Skill Group Statistics

www.cisco.com/warp/customer/78/skill.html
(available to registered users)

www.cisco.com/warp/public/78/skill.html
(available to non-registered users)


Tech Note:
Troubleshooting the Cisco Outbound Option Dialer When It Does Not Dial

www.cisco.com/warp/customer/78/dialer.html
(available to registered users)

www.cisco.com/warp/public/78/dialer.html
(available to non-registered users)


Q&As:
Forcefully Logging Out Agents of Cisco eMail Manager

www.cisco.com/warp/customer/78/logout.html
(available to registered users)

www.cisco.com/warp/public/78/logout.html
(available to non-registered users)


IP Routing

Tech Note:
Changes in RSVP "debug" Commands in Cisco IOS Software Release 12.0(24)S and Later

www.cisco.com/warp/customer/105/rsvp_debug_changes.html
(available to registered users)

www.cisco.com/warp/public/105/rsvp_debug_changes.html
(available to non-registered users)


LAN

Configuration Example:
How to Configure InterVLAN Routing on Layer 3 Switches

www.cisco.com/warp/customer/473/howto_L3_intervlanrouting.html
(available to registered users)

www.cisco.com/warp/public/473/howto_L3_intervlanrouting.html
(available to non-registered users)


Security Advisory:
Denial-of-Service of TCP-Based Services in CatOS

www.cisco.com/warp/customer/707/cisco-sa-20030709-swtcp.shtml
(available to registered users)

www.cisco.com/warp/public/707/cisco-sa-20030709-swtcp.shtml
(available to non-registered users)


Network Management

Configuration Example:
How to Upgrade the NAM to Version 3.x

www.cisco.com/warp/customer/477/upgradenam43122.html
(available to registered users)

www.cisco.com/warp/public/477/upgradenam43122.html
(available to non-registered users)


Tech Note:
Two Different Devices Get Aliased in RME Inventory

www.cisco.com/warp/customer/477/RME/invalias43381.html
(available to registered users)

www.cisco.com/warp/public/477/RME/invalias43381.html
(available to non-registered users)


Q&As:
Cisco Info Center (CIC)

www.cisco.com/warp/customer/477/infocenter/CICFAQs.html
(available to registered users)

www.cisco.com/warp/public/477/infocenter/CICFAQs.html
(available to non-registered users)


Q&As:
Building Broadband Service Manager (BBSM)

www.cisco.com/warp/customer/135/BBSMFAQs.html
(available to registered users)

www.cisco.com/warp/public/135/BBSMFAQs.html
(available to non-registered users)


Optical

Field Notice:
ONS 15454/15327 CTC Release 4.0 - Possible Digital Signal Level One (DS1) Resets

www.cisco.com/warp/customer/770/fn25174.shtml
(available to registered users)

www.cisco.com/warp/public/770/fn25174.shtml
(available to non-registered users)


Field Notice:
ONS 15216 OADM - RS-232 Port Lock Up after TL1 User Timeout

www.cisco.com/warp/customer/770/fn25234.shtml
(available to registered users)

www.cisco.com/warp/public/770/fn25234.shtml
(available to non-registered users)


Routers

Field Notice:
Advanced Integration Module (AIM) Signal Integrity Issue on Cisco 3745 Router

www.cisco.com/warp/customer/770/fn25194.shtml
(available to registered users)

www.cisco.com/warp/public/770/fn25194.shtml
(available to non-registered users)


Security and VPN

Configuration Example:
Configuring the Cisco Easy VPN Phase II with NEM on Cisco IOS with the VPN 3000 Concentrator

www.cisco.com/warp/customer/471/easyvpn-nem.html
(available to registered users)

www.cisco.com/warp/public/471/easyvpn-nem.html
(available to non-registered users)


Configuration Example:
Configuring Cisco Easy VPN with PIX®-to-PIX as Server and Client

www.cisco.com/warp/customer/110/easyvpn-pix.html
(available to registered users)

www.cisco.com/warp/public/110/easyvpn-pix.html
(available to non-registered users)


Configuration Example:
Configuring Dynamic Multipoint VPN Using GRE over IPSec with EIGRP, NAT, and CBAC

www.cisco.com/warp/customer/707/dmvpn-gre-eigrp.html
(available to registered users)

www.cisco.com/warp/public/707/dmvpn-gre-eigrp.html
(available to non-registered users)


Configuration Example:
Configuring Dynamic Multipoint VPN Using GRE over IPSec with OSPF, NAT, and CBAC

www.cisco.com/warp/customer/707/dmvpn-gre-ospf.html
(available to registered users)

www.cisco.com/warp/public/707/dmvpn-gre-ospf.html
(available to non-registered users)


Configuration Example:
Configuring IOS®-to-IOS IPSec Using AES Encryption

www.cisco.com/warp/customer/471/ios-aes.html
(available to registered users)

www.cisco.com/warp/public/471/ios-aes.html
(available to non-registered users)


Tech Note:
Troubleshooting Microsoft Network Neighborhood after Establishing a VPN Tunnel with the Cisco VPN Client

www.cisco.com/warp/customer/471/vpn-net-hood.html
(available to registered users)

www.cisco.com/warp/public/471/vpn-net-hood.html
(available to non-registered users)


White Paper:
Protecting Your Core: Infrastructure Protection Access Control Lists

www.cisco.com/warp/customer/707/iacl.html
(available to registered users)

www.cisco.com/warp/public/707/iacl.html
(available to non-registered users)


White Paper:
GSR: Receive Access Control Lists

www.cisco.com/warp/customer/707/racl.html
(available to registered users)

www.cisco.com/warp/public/707/racl.html
(available to non-registered users)


Voice

Configuration Example:
Configuring Class of Restrictions (COR)

www.cisco.com/warp/customer/788/AVVID/configuring-cor.html
(available to registered users)

www.cisco.com/warp/public/788/AVVID/configuring-cor.html
(available to non-registered users)


Configuration Example:
Configuring SoftPhone to Search DC Directory with Anonymous Users' Rights

www.cisco.com/warp/customer/788/AVVID/softphone-dcd-anonymous.html
(available to registered users)

www.cisco.com/warp/public/788/AVVID/softphone-dcd-anonymous.html
(available to non-registered users)


Tech Note:
Understanding the PA-VXA/VXB/VXC Voice Port Adaptors for the Cisco 7200/7400/7500 Voice Gateways

www.cisco.com/warp/customer/788/voip/pavxc-pavxb-7200.html
(available to registered users)

www.cisco.com/warp/public/788/voip/pavxc-pavxb-7200.html
(available to non-registered users)


Tech Note:
Managing System and Application Passwords on an ICS 7750

www.cisco.com/warp/customer/788/AVVID/ics-password.html
(available to registered users)

www.cisco.com/warp/public/788/AVVID/ics-password.html
(available to non-registered users)


Tech Note:
Using the "show call active voice" Command to Troubleshoot Voice Quality Issues

www.cisco.com/warp/customer/788/voip/show_call_act_voice.html
(available to registered users)

www.cisco.com/warp/public/788/voip/show_call_act_voice.html
(available to non-registered users)


Tech Note:
Audio Codec Configuration on H.323 Signaling Interface (HSI)

www.cisco.com/warp/customer/788/signalling/hsi-codec.html
(available to registered users)

www.cisco.com/warp/public/788/signalling/hsi-codec.html
(available to non-registered users)


Q&As:
Cisco CallManager: Call Back Feature

www.cisco.com/warp/customer/788/AVVID/callback-feature-faq.html
(available to registered users)

www.cisco.com/warp/public/788/AVVID/callback-feature-faq.html
(available to non-registered users)


Q&As:
Cisco Personal Assistant

www.cisco.com/warp/customer/788/AVVID/personal-assistant-faq.html
(available to registered users)

www.cisco.com/warp/public/788/AVVID/personal-assistant-faq.html
(available to non-registered users)


Field Notice:
7905 IP Phone Upgrade Program

www.cisco.com/warp/customer/770/fn25216.shtml
(available to registered users)

www.cisco.com/warp/public/770/fn25216.shtml
(available to non-registered users)


Field Notice:
Operating System (OS) Install Fails to Set IP Address on MCS-7815I-2.0-EVV1 Servers

www.cisco.com/warp/customer/770/FN25554.shtml
(available to registered users)

www.cisco.com/warp/public/770/FN25554.shtml
(available to non-registered users)


White Paper:
Importing Subscribers into Cisco Unity™

www.cisco.com/warp/customer/788/AVVID/import-create-subscribers.html
(available to registered users)

www.cisco.com/warp/public/788/AVVID/import-create-subscribers.html
(available to non-registered users)


WAN

Tech Note:
Determine the VISM Card Memory Size

www.cisco.com/warp/customer/74/vism_mem.html
(available to registered users)

www.cisco.com/warp/public/74/vism_mem.html
(available to non-registered users)


Tech Note:
"on1," "on2," "on3" Parameter Usage on Cisco BPX® 8600 and IGX 8400 Series Switches

www.cisco.com/warp/customer/74/on1-on2-on3.html
(available to registered users)

www.cisco.com/warp/public/74/on1-on2-on3.html
(available to non-registered users)


Tech Note:
Why Hardware Revisions Are Irrelevant When Requesting an RMA for IGX and BPX Cards

www.cisco.com/warp/customer/74/hwrev_irrel_rma.html
(available to registered users)

www.cisco.com/warp/public/74/hwrev_irrel_rma.html
(available to non-registered users)


Tech Note:
How to Replace a System Clock Module (SCM) on an IGX Switch

www.cisco.com/warp/customer/74/replace_scm_onigx.html
(available to registered users)

www.cisco.com/warp/public/74/replace_scm_onigx.html
(available to non-registered users)


Field Notice:
After Upgrading from MGX® Release 2.1 to MGX 3.0.20 and Earlier Releases Results in Database Anomalies

www.cisco.com/warp/customer/770/fn24374.shtml
(available to registered users)

www.cisco.com/warp/public/770/fn24374.shtml
(available to non-registered users)


Field Notice:
CSCdx59414 PXM-UI-S3 Ethernet Interface Can Drop Packets

www.cisco.com/warp/customer/770/fn24894.shtml
(available to registered users)

www.cisco.com/warp/public/770/fn24894.shtml
(available to non-registered users)


Field Notice:
CSCea28215 Causes Processor Switch Module (PXM1) to Reset after 466 or More Days

www.cisco.com/warp/customer/770/fn24094.shtml
(available to registered users)

www.cisco.com/warp/public/770/fn24094.shtml
(available to non-registered users)


Wireless/Mobility

Tech Note:
LEAP and RADIUS

www.cisco.com/warp/customer/102/wlan/LEAPRADIUS.html
(available to registered users)

www.cisco.com/warp/public/102/wlan/LEAPRADIUS.html
(available to non-registered users)


Tech Note:
Multipath and Diversity

www.cisco.com/warp/customer/102/wlan/multipath.html
(available to registered users)

www.cisco.com/warp/public/102/wlan/multipath.html
(available to non-registered users)


Tech Note:
Upgrading CTE Licenses

www.cisco.com/warp/customer/102/CTE-license.html
(available to registered users)

www.cisco.com/warp/public/102/CTE-license.html
(available to non-registered users)


Tech Note:
Upgrade Cisco® Aironet AP1200 to IOS

www.cisco.com/warp/customer/102/wlan/AP1200upgrade.html
(available to registered users)

www.cisco.com/warp/public/102/wlan/AP1200upgrade.html
(available to non-registered users)


Tech Note:
Cisco Aironet Bridge Troubleshooting

www.cisco.com/warp/customer/102/wlan/trblshtbr350.html
(available to registered users)

www.cisco.com/warp/public/102/wlan/trblshtbr350.html
(available to non-registered users)


Password Recovery:
Password Recovery Procedure for the Cisco Aironet 1200 Access Point

www.cisco.com/warp/customer/102/wlan/pwca1200ap.html
(available to registered users)

www.cisco.com/warp/public/102/wlan/pwca1200ap.html
(available to non-registered users)


TAC Newsletter Archive

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www.cisco.com/tac/newsletter


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Copyright© 2003 Cisco Systems, Inc. All rights reserved. Cisco, Cisco, Cisco Systems, the Cisco Systems logo, Aironet, BPX, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, Cisco IOS, Cisco Unity, IOS, MGX, and PIX are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0303R)

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