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Newsletter
TAC Certified
Vol.5 No.7 July 2003 Unmatched Online Technical Support www.cisco.com/tac

In This Issue:
What's Hot
Online Technical Training Opportunities
CCIE® Central

ATM
Cisco IOS® Software
Content Networking Devices
Customer Contact Software
IP Routing
LAN
Network Management
Optical
Routers
Security and VPN
Storage Networking
Voice

TAC Newsletter Archive
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From the Editor:

Hello,

Here are the topics we'll cover in this issue of the Cisco TAC Newsletter:

  • The new Cisco IOS Release 12.3 Voice Configuration Library
  • The Cisco TAC Case Collection's new support for Frame Relay
  • Updates to the Cisco TAC Web Technology Support pages
  • Live and on-demand Cisco TAC Web Seminars
  • "My NetPro" and Networking Professionals Connection events
  • Changes to CCIE certification exams

If you have any questions or comments about this newsletter, you can e-mail me at tacnews-feedback@cisco.com. Also, please feel free to send this message to anyone you know who might find this information useful.

- J. Gardner
Cisco TAC News Editor


What's Hot

Cisco IOS Release 12.3 Voice Configuration Library - NEW:
New Web Library Provides Easy Access to Configuration Documentation

The new Cisco IOS Release 12.3 Voice Configuration Library provides easy access to a wealth of online configuration documentation. This documentation can show you how to configure your Cisco router or access server with Cisco IOS Release 12.3 to support voice, video, and fax applications.

The library provides links to fourteen categories of documentation, including:

  • Introduction to Cisco IOS Voice and Telephony
  • Troubleshooting and Monitoring
  • Physical and Virtual Voice Interfaces
  • TCL IVR and VoiceXML
  • Cisco IOS Call Control Technology
  • PBX Interoperability, ISDN, and Trunking
  • Voice Over Layer 2 Protocols
  • Fax and Modem Support
  • Video Applications
  • Quality of Service
  • Cisco IOS Telephony Applications

Visit the Voice Configuration Library today for the Cisco IOS Release 12.3 documentation you need:

www.cisco.com/en/US/products/sw/iosswrel/ps5187/prod_configuration_guide09186a008017d720.html


Cisco TAC Case Collection Tool - UPDATE:
Support for Frame Relay Now Available

The interactive Cisco TAC Case Collection tool helps you quickly find solutions to common issues with Cisco products and technologies, based on symptoms you describe. Using information from recent TAC cases, Cisco TAC engineers recently added a Frame Relay technology section, or "knowledge base," to this tool.

The diagnostic information in this new knowledge base covers common Frame Relay configuration procedures, addresses Frame Relay issues on all router platforms, and provides detailed explanations of the most important "show" commands and error messages. Specific topics include:

  • Connectivity, packet loss, and latency issues over permanent virtual circuits (PVCs) and switched virtual circuits (SVCs)


  • Performance issues such as data link connection identifier (DLCI) limitation and high CPU utilization


  • Fundamental features such as dial backup, Point-to-Point Protocol (PPP) over Frame Relay, and various types of compression and quality of service (QoS) features, including queuing, marking, policing, Frame Relay Traffic Shaping (FRTS), Generic Traffic Shaping (GTS), and Distributed Traffic Shaping (DTS)

The TAC Case Collection also supports dial (access), LAN switching, network security, wireless, and voice technologies. We plan to publish more knowledge bases in the coming months, so stay tuned for updates.

Try out the TAC Case Collection's new Frame Relay content, or any of the other knowledge bases:

www.cisco.com/kobayashi/support/tac/tsa/launch_tsa.html
(available to registered users only)

Note: Due to the dynamic nature of the content in the Cisco TAC Case Collection, you should access the tool with Microsoft Internet Explorer 5.5, Netscape 6.0, or higher.


Cisco TAC Web Technology Support Pages - UPDATE:
New Categories Make Information Easier to Find

Based on feedback from people like you who use the Cisco TAC Web Site, we have launched an updated version of our Technology Support pages. With some of the current technology categories renamed and reorganized, these pages will now help you find the support information you need more quickly and more easily.

Here are some of the changes you will see:

  • "DSL (Digital Subscriber Line)" is now "DSL and LRE"
  • "LAN Switching" is now "LAN"
  • "SAN (Storage Area Networking)" is now "Storage Networking"
  • "Voice, Telephony & Messaging" is now "Voice"
  • "Wireless" is now "Wireless/Mobility"
  • "Other Protocols" is now "Additional Technologies"
  • "Apple Talk," "Microsoft Windows Networking," and "Novell/IPX" are now listed under "Additional Technologies"

Check out the new categories at the redesigned Technology Support pages:

www.cisco.com/kobayashi/support/tac/technologies.shtml
(available to registered users)

www.cisco.com/public/support/tac/technologies.shtml
(available to non-registered users)


Online Technical Training Opportunities

Cisco TAC Web Seminars - UPDATE:
Three Live Sessions in July

Did you know that over 97% of Cisco TAC Web Seminar attendees found the information presented at individual seminars to be useful to them in their jobs? Join the club by attending one of these free seminars and learning how to use Cisco TAC Web Site resources to increase your productivity and save time. You can also invite a colleague to attend a Cisco TAC Web Seminar by using the "Tell A Friend" button on the left side of the seminar console window.

Register to attend one of these live Web seminars in July:

  • "Using the Cisco TAC Web Site for LAN Issues" -- resources for troubleshooting, configuration, and software selection
    July 16: EMEA business hours
    July 24: Americas business hours
  • "Using the Cisco TAC Web Site for Network Security and Virtual Private Network Issues" -- tools and documentation for installing, configuring, and troubleshooting network security and VPN products and technologies
    July 17: Americas business hours

You can also view any of the following on-demand Cisco TAC Web Seminars, which are available around the clock:

  • "Using the Cisco TAC Web Site for General Router Issues"
  • "Using the Cisco TAC Web Site for IP Routed Protocol Issues"
  • "Using the Cisco TAC Web Site for Online Support"
  • "Using the Cisco TAC Web Site for Voice Issues"

Log in to the Cisco TAC Web Seminars site to register for a live seminar, or click the "On-Demand Seminars" tab at the top of the page to view an on-demand session:

cisco.broadshow.com/tac
(available to all users, but this standalone site requires registration separate from Cisco.com)


Networking Professionals Connection - UPDATE:
Customize with "My NetPro"; Attend Online Events in July

Networking Professionals Connection is an interactive Web site where you can share questions, suggestions, and information about Cisco networking products and technologies with your community of peers around the world.

Now, you can build your own personalized Networking Professionals Connection with "My NetPro." "My NetPro" lets you create a customized page displaying your favorite forums, posts, subscriptions, bookmarks, and preferences. To get started, click the "My NetPro" link in the top or left navigation bars of any Networking Professionals Connection Web page.

This month, Networking Professionals Connection offers three new TechTalks and five "Ask the Expert" events:

  • TechTalks are online Web-casts that focus on particular technology areas. You can register to attend a live session or view archived presentations:
    www.cisco.com/go/techtalk

    • "Innovations for Securing, Managing, and Operating your Wireless Network," July 16, 10:00 a.m. Pacific Time


    • "Integrated Security for Branch Offices," July 23, 10:00 a.m. Pacific Time


    • "Motivations for Gigabit to the Desktop," July 30, 10:00 a.m. Pacific Time


    • "Integrated Security for Branch Office Networks," archive coming soon



  • "Ask the Expert" events allow you to discuss specific networking issues online with Cisco engineers:
    www.cisco.com/go/AsktheExpert

    • "Configuring and Troubleshooting T1/E1 Signaling and Digital Modems," now through July 18


    • "Troubleshooting PIX® & IOS® Firewall," now through July 18


    • "Cisco IOS Software Release 12.3," July 21-August 1


    • "Troubleshooting Catalyst® 6500 Switches," July 21-August 1


    • "Network Management for IDS & Firewalls," July 21-August 1

Create your personal "My NetPro" page, attend an event, or participate in a discussion forum at the Networking Professionals Connection today:

www.cisco.com/discuss/networking


CCIE® Central

CCIE Certification Exams - UPDATE:
New Equipment Eligibility and Updates to the C&S Track

The CCIE program plans to add new equipment to all lab exams, and has released two written exams for the Communications and Services (C&S) track.

Here's a summary of the changes:

  • Cisco 3725 Router Becomes Eligible -- On September 1, the Cisco 3725 modular router and Cisco IOS Version 12.2 software will become eligible for testing on lab exams in all CCIE tracks.


  • New C&S Written Exams -- To earn C&S certification, you must first pass a written exam in your choice of a service specialization, and then pass a hands-on lab exam that focuses on core IP technologies and products. Half of each written exam covers the selected specialization, with the remaining half devoted to basic IP routing and switching issues. In addition to Optical, DSL, Cable, and WAN Switching, the CCIE C&S track has added two new written exam options:


    • C&S IP Telephony Exam (#350-024) -- This written exam is now available worldwide through Pearson VUE and Thomson/Prometric testing centers. The exam identifies IP experts in a service-provider environment with a high level of VoIP literacy.


    • C&S Dial Exam (#351-025) -- The CCIE program is running a Beta test on this exam, which covers the technologies and products that service providers use to deliver services via dial-up connections. We expect the final version of the exam to be available for general release sometime in October.

Visit the CCIE home page for more information on these changes and on the CCIE program in general:

www.cisco.com/go/ccie


ATM

Tech Note:
High Latency on ATM Cisco 800 DSL Router Series

www.cisco.com/warp/customer/121/High_Latency_8xx_Router_43141.html
(available to registered users)

www.cisco.com/warp/public/121/High_Latency_8xx_Router_43141.html
(available to non-registered users)


Cisco IOS® Software

Tech Note:
Cisco IOS Software Release 12.2(13)ZH

www.cisco.com/warp/customer/620/ios_12_2_13_zh.shtml
(available to registered users)

www.cisco.com/warp/public/620/ios_12_2_13_zh.shtml
(available to non-registered users)


Tech Note:
Cisco IOS Software Release 12.3 Mainline

www.cisco.com/warp/customer/620/ios_12_3_mainline.shtml
(available to registered users)

www.cisco.com/warp/public/620/ios_12_3_mainline.shtml
(available to non-registered users)


Tech Note:
Cisco IOS Software Release 12.2(15)ZJ

www.cisco.com/warp/customer/620/ios_12_2_15_zj.shtml
(available to registered users)

www.cisco.com/warp/public/620/ios_12_2_15_zj.shtml
(available to non-registered users)


Tech Note:
Cisco IOS Software Release 12.2(11)JA

www.cisco.com/warp/customer/620/ios_12_2_11_ja.shtml
(available to registered users)

www.cisco.com/warp/public/620/ios_12_2_11_ja.shtml
(available to non-registered users)


Security Advisory:
Cisco IOS Software Processing of SAA Packets

www.cisco.com/warp/customer/707/cisco-sa-20030515-saa.shtml
(available to registered users)

www.cisco.com/warp/public/707/cisco-sa-20030515-saa.shtml
(available to non-registered users)


Content Networking Devices

Field Notice:
Cisco Content Services Switch 11800 Switch Control Module (CSS8-SCM) Requires 128 MB Memory in Order to Run WebNS 6.10

www.cisco.com/warp/customer/770/fn24694.shtml
(available to registered users)

www.cisco.com/warp/public/770/fn24694.shtml
(available to non-registered users)


Customer Contact Software

Tech Note:
Troubleshooting IPCC Login Failure: "CF_Generic_Unspecified_Rejection"

www.cisco.com/warp/customer/78/CF_Generic.html
(available to registered users)

www.cisco.com/warp/public/78/CF_Generic.html
(available to non-registered users)


Tech Note:
Internet Service Node (ISN) - Recommended Trace Levels

www.cisco.com/warp/customer/78/Rec-ISN-tracelevels.html
(available to registered users)

www.cisco.com/warp/public/78/Rec-ISN-tracelevels.html
(available to non-registered users)


Tech Note:
Daylight Saving Time Change Issues with Avaya Definity G3

www.cisco.com/warp/customer/78/AvayaDST.html
(available to registered users)

www.cisco.com/warp/public/78/AvayaDST.html
(available to non-registered users)


Tech Note:
Script Editor Displays Gray Screen When Started

www.cisco.com/warp/customer/78/script_edit.html
(available to registered users)

www.cisco.com/warp/public/78/script_edit.html
(available to non-registered users)


Tech Note:
Troubleshooting Tracing Needs with the Cisco Dialer and Avaya Definity G3 ACD

www.cisco.com/warp/customer/78/DialerAvayaACD.html
(available to registered users)

www.cisco.com/warp/public/78/DialerAvayaACD.html
(available to non-registered users)


Tech Note:
ISN 2.0 Error Message "Error: Access is Denied"

www.cisco.com/warp/customer/78/AccessDeniedISN.html
(available to registered users)

www.cisco.com/warp/public/78/AccessDeniedISN.html
(available to non-registered users)


Tech Note:
Aspect Contact Server - No Call or Agent State Events Passed from the ACD

www.cisco.com/warp/customer/78/ProbSolu-ACS.html
(available to registered users)

www.cisco.com/warp/public/78/ProbSolu-ACS.html
(available to non-registered users)


Tech Note:
Changing the Aspect Field Separator Value from "/" to ","

www.cisco.com/warp/customer/78/fieldsep.html
(available to registered users)

www.cisco.com/warp/public/78/fieldsep.html
(available to non-registered users)


Tech Note:
Cisco ICM Contact Server PIM Bounces After Hours

www.cisco.com/warp/customer/78/contactserv.html
(available to registered users)

www.cisco.com/warp/public/78/contactserv.html
(available to non-registered users)


Q&As:
The Maximum Number of Characters in the Body of the Outgoing Mail Message in Cisco eMail Manager

www.cisco.com/warp/customer/78/MaxNoChar-CeM.html
(available to registered users)

www.cisco.com/warp/public/78/MaxNoChar-CeM.html
(available to non-registered users)


Q&As:
WebView II Report - Maximum 3000 Rows

www.cisco.com/warp/customer/78/web3000.html
(available to registered users)

www.cisco.com/warp/public/78/web3000.html
(available to non-registered users)


Q&As:
What is the Valid Value Range of EMSNTEventLogLevel

www.cisco.com/warp/customer/78/EMSNTEvent.html
(available to registered users)

www.cisco.com/warp/public/78/EMSNTEvent.html
(available to non-registered users)


IP Routing

Configuration Example:
Configuring IS-IS Over IPv6

www.cisco.com/warp/customer/97/ipv6_sample_config.html
(available to registered users)

www.cisco.com/warp/public/97/ipv6_sample_config.html
(available to non-registered users)


White Paper:
Dynamic Multipoint IPsec VPNs (Using Multipoint GRE/NHRP to Scale IPsec VPNs)

www.cisco.com/warp/customer/105/dmvpn.html
(available to registered users)

www.cisco.com/warp/public/105/dmvpn.html
(available to non-registered users)


LAN

Configuration Example:
Configuring Isolated Private VLANs on Catalyst Switches

www.cisco.com/warp/customer/473/194.html
(available to registered users)

www.cisco.com/warp/public/473/194.html
(available to non-registered users)


Tech Note:
System Requirements to Implement Trunking

www.cisco.com/warp/customer/473/195.html
(available to registered users)

www.cisco.com/warp/public/473/195.html
(available to non-registered users)


Network Management

Field Notice:
Time Zone Problem When Performing a File Restore

www.cisco.com/warp/customer/770/fn24734.shtml
(available to registered users)

www.cisco.com/warp/public/770/fn24734.shtml
(available to non-registered users)


Field Notice:
Resource Manager Essentials Version 3.4 Add-on Installation Fails on Cisco Element Management Framework Version 3.2 Patch 6

www.cisco.com/warp/customer/770/fn24995.shtml
(available to registered users)

www.cisco.com/warp/public/770/fn24995.shtml
(available to non-registered users)


Optical

Field Notice:
ONS 15216 EDFA2 Upgrade Instructions

www.cisco.com/warp/customer/770/fn25154.shtml
(available to registered users)

www.cisco.com/warp/public/770/fn25154.shtml
(available to non-registered users)


Routers

Tech Note:
Understanding and Troubleshooting QA Errors

www.cisco.com/warp/customer/63/qa_errors.html
(available to registered users)

www.cisco.com/warp/public/63/qa_errors.html
(available to non-registered users)


Field Notice:
Potential Self-Ping or Self-Traceroute Failures on Routers Running 12.0(25)S

www.cisco.com/warp/customer/770/fn24714.shtml
(available to registered users)

www.cisco.com/warp/public/770/fn24714.shtml
(available to non-registered users)


Field Notice:
Cisco 7401 May Fail to Boot

www.cisco.com/warp/customer/770/fn24814.shtml
(available to registered users)

www.cisco.com/warp/public/770/fn24814.shtml
(available to non-registered users)


Security and VPN

Configuration Example:
Configuring the Cisco VPN Client to VPN 3000 Concentrator with IPSec SDI Authentication 5.0 and Later

www.cisco.com/warp/customer/471/vpn3k_sdi.html
(available to registered users)

www.cisco.com/warp/public/471/vpn3k_sdi.html
(available to non-registered users)


Field Notice:
Intrusion Detection System 4230 Sensor Inductor Failure

www.cisco.com/warp/customer/770/fn23854.shtml
(available to registered users)

www.cisco.com/warp/public/770/fn23854.shtml
(available to non-registered users)


Storage Networking

Tech Note:
Cisco SN 5428 and SN 5428-2 Interoperability Matrix

www.cisco.com/warp/customer/741/interop_matrix.html
(available to registered users)

www.cisco.com/warp/public/741/interop_matrix.html
(available to non-registered users)


Voice

Tech Note:
Troubleshooting Cisco CallManager DLLHOST

www.cisco.com/warp/customer/788/AVVID/dllhost.html
(available to registered users)

www.cisco.com/warp/public/788/AVVID/dllhost.html
(available to non-registered users)


Tech Note:
Cisco IP Manager Assistant

www.cisco.com/warp/customer/788/AVVID/ipma_routing.html
(available to registered users)

www.cisco.com/warp/public/788/AVVID/ipma_routing.html
(available to non-registered users)


Tech Note:
Cisco Unity™ and Quality of Service (QoS)

www.cisco.com/warp/customer/788/AVVID/unityandqos.html
(available to registered users)

www.cisco.com/warp/public/788/AVVID/unityandqos.html
(available to non-registered users)


Tech Note:
Configuring AutoAttendant with CRA 3.0 and Cisco CallManager 3.2

www.cisco.com/warp/customer/788/AVVID/aaw_cra30andccm32.html
(available to registered users)

www.cisco.com/warp/public/788/AVVID/aaw_cra30andccm32.html
(available to non-registered users)


Tech Note:
How to Obtain Software Upgrades for ICS 7750

www.cisco.com/warp/customer/788/AVVID/ht_swup_ics7750.html
(available to registered users)

www.cisco.com/warp/public/788/AVVID/ht_swup_ics7750.html
(available to non-registered users)


Q&As:
Obtaining Cisco CallManager 3.3 Upgrade Software for ICS 7750 FAQs

www.cisco.com/warp/customer/788/AVVID/ics_ccm33_faq.html
(available to registered users)

www.cisco.com/warp/public/788/AVVID/ics_ccm33_faq.html
(available to non-registered users)


Q&As:
Obtaining Unity 4.0 Upgrade Software for ICS 7750 FAQs

www.cisco.com/warp/customer/788/AVVID/swup_unity40icsfaq.html
(available to registered users)

www.cisco.com/warp/public/788/AVVID/swup_unity40icsfaq.html
(available to non-registered users)


Q&As:
Obtaining CRS 3.0 Upgrade Software for ICS 7750 FAQs

www.cisco.com/warp/customer/788/AVVID/swup_crs30_ics7750faq.html
(available to registered users)

www.cisco.com/warp/public/788/AVVID/swup_crs30_ics7750faq.html
(available to non-registered users)


Field Notice:
Cisco CallManager CCMAdmin Pages Fail After Microsoft Windows 2000.2.4 Service Release 2 is Applied to Cisco CallManager

www.cisco.com/warp/customer/770/fn24974.shtml
(available to registered users)

www.cisco.com/warp/public/770/fn24974.shtml
(available to non-registered users)


Field Notice:
New Versions of SIP/MGCP IP Telephone Software Do Not Support Downgrade to Versions Earlier than 5.0

www.cisco.com/warp/customer/770/fn24915.shtml
(available to registered users)

www.cisco.com/warp/public/770/fn24915.shtml
(available to non-registered users)


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Copyright© 2003 Cisco Systems, Inc. All rights reserved. Cisco, Cisco Systems, the Cisco Systems logo, Catalyst, CCIE, Cisco IOS, Cisco Unity, IOS, and PIX are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0303R)

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