Cisco Logo Cisco Technical Assistance Center (TAC)
Newsletter
TAC Certified
Vol.5 No.3 March 2003 Unmatched Online Technical Support www.cisco.com/tac

In This Issue:
What's Hot
Online Technical Training Opportunities
CCIE® Central

Access: Broadband Cable
Access: DSL
ATM
Cisco IOS® Software
Content Delivery Devices
Customer Contact Software
IBM
LAN
Network Management Software
Network Security
Optical Platforms
Routers
Storage Networking
TCP/IP: IP Routing
Voice, Telephony, and Messaging
WAN Switches

TAC Newsletter Archive
About This Newsletter

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From the Editor:

Hello,

Here are the articles you'll find in this issue of the Cisco TAC Newsletter:

  • The new Product Online Web Returns tool
  • Changes to the Field Notice tool
  • Replacement of the Cisco TAC Case Update tool with the Cisco TAC Case Query tool
  • Schedule of Cisco TAC Web Seminars in March
  • New events at the Networking Professionals Connection
  • Newly posted guidelines for preventing cheating on CCIE® exams

If you have any questions or comments about this newsletter, you can e-mail me at tacnews-feedback@cisco.com. Also, please feel free to send this message to anyone you know who might find this information useful.

Enjoy the news!

- J. Gardner
Cisco TAC News Editor


What's Hot

Cisco Product Online Web Returns Tool - NEW:
New Tool Streamlines the Service RMA Return Process

The new Cisco Product Online Web Returns (POWR) tool simplifies the contracted Service RMA return process by putting the entire transaction online.

Cisco POWR not only takes the paper waybill out of the process, but also helps you keep tabs on return progress with a tracking number for each RMA. What's more, after you submit an RMA through Cisco POWR, you won't receive any more Cisco Asset Recovery e-mail reminders.

With the POWR tool, just follow these five steps to complete a return:

  1. Enter the RMA number and confirm part information.
  2. Confirm your pre-populated pick-up information.
  3. Print your shipping labels.
  4. Schedule a carrier pick-up, if necessary.
  5. Print a shipping record or request.

Cisco POWR is currently available only in the United States and does not support Oracle RMAs (returns with credit back), but we're currently working on expanding the tool to cover those returns as well.

Check out Cisco POWR the next time you have a Service RMA:

www.cisco.com/tac/newsletter/0203_powr_tool.html
(currently available only to customers in the US)


Cisco Field Notice Tool - UPDATE:
New Tool Name: Cisco Product Alert Tool

The Cisco Field Notice tool has a new name: the Cisco Product Alert tool. This name change reflects new alerts available from the tool. Based upon your customized profile, the Cisco Product Alert tool can now send automatic end-of-sale e-mail notifications for Cisco products.

To set up a profile in the Cisco Product Alert tool, just name your profile, select the products you're interested in, and enter your e-mail address. After that, the tool will send you e-mail updates about reliability, safety, network security, and end-of-sale issues for the Cisco products you've specified.

If you already have a profile, you'll receive end-of-sale announcements automatically for the products you selected.

Visit the Cisco Product Alert tool today to sign up for the alerts you need:

www.cisco.com/tac/newsletter/0203_field_notice_alert_tool.html
(available to registered users only)


Cisco TAC Case Query Tool - UPDATE:
Case Query Tool Replaces Case Update Tool on March 14

Because the Cisco TAC Case Query tool now allows you to update your Cisco TAC cases online, on March 14, we will remove the Cisco TAC Case Update tool from the Cisco TAC Web Site.

With the Case Query tool, you can add notes or upload files to a case in less than half the time it takes to call us and have a Cisco representative update the case for you.

What's more, each time you update a case online, the TAC Case Query tool sends an alert to your TAC engineer and captures your updates in the case history. This detailed history is particularly helpful if your case is requeued to another engineer.

Bookmark the Cisco TAC Case Query tool to track and update your TAC cases:

www.cisco.com/tac/newsletter/0203_case_query_tool.html
(available to registered users only)


Online Technical Training Opportunities

Cisco TAC Web Seminars - UPDATE:
Seven Live Seminars in March

The Cisco TAC Web Seminars Web site, created and maintained by Broadshow Ltd., recently won the International Visual Communication Association Biz Net Award for the best use of digital media in business-to-business applications. 

So what's so great about Cisco TAC Web Seminars? These free, online training sessions show you how to find technical support resources such as technical tips, sample configurations, field notices, software documentation, and online tools and utilities. You can view on-demand seminars at your convenience, or you can register to attend a live Web session to chat with a Cisco expert during the training.

Here is the schedule of live seminars for March:

  • "Using the Cisco TAC Web Site for LAN Switching Issues"
    March 12: EMEA business hours
    March 13: Americas business hours


  • "Using the Cisco TAC Web Site for Voice, Telephony, and Messaging Issues"
    March 18: Americas business hours
    March 26: EMEA business hours


  • "Using the Cisco TAC Web Site for Online Support"
    March 19: EMEA business hours


  • "Using the Cisco TAC Web Site for IP Routing Protocol Issues"
    March 25: Americas business hours


  • "Using the Cisco TAC Web Site for General Router Issues"
    March 27: Americas business hours

Log in to the Cisco TAC Web Seminars site today to register for a live session or to view an on-demand seminar:

www.cisco.com/tac/newsletter/0203_tac_web_sem.html
(available to all users, but this standalone site requires registration separate from Cisco.com)


Networking Professionals Connection - UPDATE:
New TechTalks and "Ask the Expert" Events in March

Networking Professionals Connection is an interactive Web site where you can share questions and suggestions about networking technologies with your peers around the world. This month, the site offers three new TechTalks and two "Ask the Expert" events.

  • TechTalks are online Web-casts that focus on particular technology areas. You can register to attend a live session or view archived presentations:
    www.cisco.com/tac/newsletter/0203_tech_talks.html


    • "Metro Ethernet: Architecture and Services," March 12, 10 a.m. Pacific time
    • "Unified Communications," March 19, 10 a.m. Pacific time
    • "Implementing, Administering, and Supporting New Features in Cisco CallManager," archive coming soon!


  • "Ask the Expert" events allow you to discuss networking issues online with Cisco engineers. If you can't attend a live broadcast, listen to the archived sessions:

  • www.cisco.com/tac/newsletter/0203_ask_the_expert.html

    • "Networking Professionals Connection Q&A," runs through March 14
    • "Troubleshooting Catalyst Quality of Service (QoS)," runs through March 14

Visit the Networking Professionals Connection today to attend these events or to visit a discussion forum:

www.cisco.com/tac/newsletter/0203_join_the_discussion.html


CCIE® Central

CCIE Cheating Prevention Policies - NEW:
Guidelines for Reporting Suspicious Activities

Cheating on CCIE exams erodes the value of CCIE certification and hurts everyone in the CCIE community. Whether you have already achieved CCIE status or you are working toward your certification, we want to make sure you get everything you expect out of your investment in the program.

To that end, we have posted a Web page with guidelines for reporting any suspicious CCIE activity to the proper oversight group. Any report to the oversight group will remain strictly anonymous, and will help to preserve the integrity of the CCIE program. These guidelines include links to applicable Cisco policies, as well as a list of sample suspicious activities.

Check out these guidelines so you can help preserve the value of CCIE certifications:

www.cisco.com/tac/newsletter/0203_ccie.html


Access: Broadband Cable

Configuration Example:
Configuring DHCP, ToD, TFTP Services on the Cisco CMTS: All-In-One Configuration

www.cisco.com/warp/customer/109/all_in_one_config.html
(available to registered users)

www.cisco.com/warp/public/109/all_in_one_config.html
(available to non-registered users)


Access: DSL

Configuration Example:
Configuring CPE Back-to-Back Through G.SHDSL Ports

www.cisco.com/warp/customer/794/dsl_cpe_config.html
(available to registered users)

www.cisco.com/warp/public/794/dsl_cpe_config.html
(available to non-registered users)


ATM

Configuration Example:
Configuring VP Tunnels and VP Switching

www.cisco.com/warp/customer/121/tunnel-switching-config.html
(available to registered users)

www.cisco.com/warp/public/121/tunnel-switching-config.html
(available to non-registered users)


Cisco IOS® Software

Tech Note:
MS SQL /Slammer/Sapphire Index

www.cisco.com/warp/customer/707/mssql-slapper-worm-resources.shtml
(available to registered users)

www.cisco.com/warp/public/707/mssql-slapper-worm-resources.shtml
(available to non-registered users)


Tech Note:
Cisco IOS Software Release 12.2(13)ZE

www.cisco.com/warp/customer/620/ios_12_2_13_ze.shtml
(available to registered users)

www.cisco.com/warp/public/620/ios_12_2_13_ze.shtml
(available to non-registered users)


Tech Note:
Cisco IOS Software Release 12.1EB

www.cisco.com/warp/customer/620/ios_12_1_eb.shtml
(available to registered users)

www.cisco.com/warp/public/620/ios_12_1_eb.shtml
(available to non-registered users)


Tech Note:
Cisco IOS Software Release 12.2(8)YY

www.cisco.com/warp/customer/620/ios_12_2_8_yy.shtml
(available to registered users)

www.cisco.com/warp/public/620/ios_12_2_8_yy.shtml
(available to non-registered users)


Tech Note:
Cisco IOS Software Release 12.2(11)YV

www.cisco.com/warp/customer/620/ios_12_2_11_yv.shtml
(available to registered users)

www.cisco.com/warp/public/620/ios_12_2_11_yv.shtml
(available to non-registered users)


Content Delivery Devices

Tech Note:
Configuring Box-To-Box Redundancy on CSS 11000s

www.cisco.com/warp/customer/117/b_to_b_redund_app_guide.html
(available to registered users)

www.cisco.com/warp/public/117/b_to_b_redund_app_guide.html
(available to non-registered users)


Customer Contact Software

Tech Note:
What to Do If the DCA Administration Page Does Not Load Properly

www.cisco.com/warp/customer/640/DCA_Admin.html
(available to registered users)

www.cisco.com/warp/public/640/DCA_Admin.html
(available to non-registered users)


Tech Note:
How Do I Change the Maximum Time for Calls in Queue?

www.cisco.com/warp/customer/78/max_time_calls_queue.html
(available to registered users)

www.cisco.com/warp/public/78/max_time_calls_queue.html
(available to non-registered users)


Tech Note:
No Real Time Data for Trunk Groups Seen From HDS

www.cisco.com/warp/customer/78/Trunkgroup.html
(available to registered users)

www.cisco.com/warp/public/78/Trunkgroup.html
(available to non-registered users)


Tech Note:
Symptoms of a Blocked HDS/Distributor AW RTCLIENT TCP Port

www.cisco.com/warp/customer/78/blckd-rtclient.html
(available to registered users)

www.cisco.com/warp/public/78/blckd-rtclient.html
(available to non-registered users)


Tech Note:
Configuration Warning: Non Configured Agent Group (Peripheral Number xxxxxxxx)

www.cisco.com/warp/customer/78/warn_peripheral.html
(available to registered users)

www.cisco.com/warp/public/78/warn_peripheral.html
(available to non-registered users)


Tech Note:
Symptoms of a Blocked High Priority PGAGENT TCP Port

www.cisco.com/warp/customer/78/pghigh.html
(available to registered users)

www.cisco.com/warp/public/78/pghigh.html
(available to non-registered users)


Tech Note:
Symptoms of a Blocked Low Priority PGAGENT TCP Port

www.cisco.com/warp/customer/78/pglow.html
(available to registered users)

www.cisco.com/warp/public/78/pglow.html
(available to non-registered users)


Tech Note:
Symptoms of a Blocked Medium Priority PGAGENT TCP Port

www.cisco.com/warp/customer/78/pgmed.html
(available to registered users)

www.cisco.com/warp/public/78/pgmed.html
(available to non-registered users)


Tech Note:
Is There a Required Cisco ICM Domain Name Naming Convention?

www.cisco.com/warp/customer/78/ICM_domain_name.html
(available to registered users)

www.cisco.com/warp/public/78/ICM_domain_name.html
(available to non-registered users)


Tech Note:
The SQL Server Name Does Not Match the Computer Name

www.cisco.com/warp/customer/78/SQLServ_Name.html
(available to registered users)

www.cisco.com/warp/public/78/SQLServ_Name.html
(available to non-registered users)


Tech Note:
Troubleshooting Cisco ICM When the Real Time Feed Is in the Script Editor

www.cisco.com/warp/customer/78/cannot_view_realtime.html
(available to registered users)

www.cisco.com/warp/public/78/cannot_view_realtime.html
(available to non-registered users)


Tech Note:
Router Reports a Call Executed for More Than 200 Nodes

www.cisco.com/warp/customer/78/200_nodes.html
(available to registered users)

www.cisco.com/warp/public/78/200_nodes.html
(available to non-registered users)


Tech Note:
Using the "AgentCfg" Command Line Utility

www.cisco.com/warp/customer/78/AgentCfg_CmdLineUtil.html
(available to registered users)

www.cisco.com/warp/public/78/AgentCfg_CmdLineUtil.html
(available to non-registered users)


Tech Note:
When Attempting to View in WebView, the Following Error Message Appears, "Module Could Not Be Found"

www.cisco.com/warp/customer/78/error-module.html
(available to registered users)

www.cisco.com/warp/public/78/error-module.html
(available to non-registered users)


Tech Note:
Initial Cisco ICM Historical Data Replication From the Logger to the HDS

www.cisco.com/warp/customer/78/HDS_Rep.html
(available to registered users)

www.cisco.com/warp/public/78/HDS_Rep.html
(available to non-registered users)


Tech Note:
Cisco Agent Desktop - Corrupt License File

www.cisco.com/warp/customer/78/CorruptLicenseFile.html
(available to registered users)

www.cisco.com/warp/public/78/CorruptLicenseFile.html
(available to non-registered users)


IBM

Configuration Example:
Configuring DLSw Local-Switching from SDLC to Ethernet

www.cisco.com/warp/customer/697/ether_sdllc.html
(available to registered users)

www.cisco.com/warp/public/697/ether_sdllc.html
(available to non-registered users)


Tech Note:
Understanding and Configuring DLSw and 802.1q

www.cisco.com/warp/customer/697/dlsw_802.html
(available to registered users)

www.cisco.com/warp/public/697/dlsw_802.html
(available to non-registered users)


Tech Note:
Using the "bitswap-layer3-addresses" Command

www.cisco.com/warp/customer/697/bitswap_layer3_address.html
(available to registered users)

www.cisco.com/warp/public/697/bitswap_layer3_address.html
(available to non-registered users)


LAN

Configuration Example:
Configuring Trunking Between a Catalyst® 1900 and Any Catalyst OS Switch

www.cisco.com/warp/customer/473/174.html
(available to registered users)

www.cisco.com/warp/public/473/174.html
(available to non-registered users)


Tech Note:
Troubleshooting STP on a Catalyst Switch Running Cisco Integrated IOS (Native Mode)

www.cisco.com/warp/customer/473/170.html
(available to registered users)

www.cisco.com/warp/public/473/170.html
(available to non-registered users)


Tech Note:
High Availability and Redundancy in Catalyst 4500 Series Switches

www.cisco.com/warp/customer/473/177.html
(available to registered users)

www.cisco.com/warp/public/473/177.html
(available to non-registered users)


Tech Note:
Troubleshooting Baby Giant/Jumbo Frames in Catalyst 4000/4500 with Supervisor III/IV

www.cisco.com/warp/customer/473/175.html
(available to registered users)

www.cisco.com/warp/public/473/175.html
(available to non-registered users)


Tech Note:
Common Catalyst OS Error Messages on Catalyst 4000 Series Switches

www.cisco.com/warp/customer/473/176.html
(available to registered users)

www.cisco.com/warp/public/473/176.html
(available to non-registered users)


Tech Note:
Common Catalyst OS Error Messages on Catalyst 5000/5500 Series Switches

www.cisco.com/warp/customer/473/180.html
(available to registered users)

www.cisco.com/warp/public/473/180.html
(available to non-registered users)


Network Management Software

Configuration Example:
Managing CiscoWorks LAN Management Solution Installation

www.cisco.com/warp/customer/477/RME/LMS_Install.html
(available to registered users)

www.cisco.com/warp/public/477/RME/LMS_Install.html
(available to non-registered users)


Tech Note:
NetFlow Accounting on a Catalyst 6500 SUP1

www.cisco.com/warp/customer/477/netflow-22268.html
(available to registered users)

www.cisco.com/warp/public/477/netflow-22268.html
(available to non-registered users)


Tech Note:
Troubleshooting RME 3.x Problems with Custom Username/Password Prompts on Devices

www.cisco.com/warp/customer/477/RME/tacacsprompts.html
(available to registered users)

www.cisco.com/warp/public/477/RME/tacacsprompts.html
(available to non-registered users)


Tech Note:
Interface Index (ifIndex) Persistence

www.cisco.com/warp/customer/477/SNMP/ifIndex_Persistence.html
(available to registered users)

www.cisco.com/warp/public/477/SNMP/ifIndex_Persistence.html
(available to non-registered users)


Network Security

Configuration Example:
IDS PIX® Shunning Using Cisco IDS UNIX Director

www.cisco.com/warp/customer/110/ids_pix_shunning.html
(available to registered users)

www.cisco.com/warp/public/110/ids_pix_shunning.html
(available to non-registered users)


Configuration Example:
Configuring Cisco IOS Certificate Enrollment Using Enhanced Enrollment Commands

www.cisco.com/warp/customer/707/ios_enhanced_enrollment.html
(available to registered users)

www.cisco.com/warp/public/707/ios_enhanced_enrollment.html
(available to non-registered users)


Optical Platforms

Tech Note:
Understanding MAC Addressing with SRP

www.cisco.com/warp/customer/127/srp_28840.html
(available to registered users)

www.cisco.com/warp/public/127/srp_28840.html
(available to non-registered users)


Tech Note:
ONS 15808 Software and Firmware Matrix

www.cisco.com/warp/customer/127/ONS_15800/15808_matrix.html
(available to registered users)

www.cisco.com/warp/public/127/ONS_15800/15808_matrix.html
(available to non-registered users)


Field Notice:
SONET Traffic Greater Than GigE Line Rate May Cause Ethernet CRC Errors on ONS15327 G1000 Card

www.cisco.com/warp/customer/770/fn23094.shtml
(available to registered users)

www.cisco.com/warp/public/770/fn23094.shtml
(available to non-registered users)


Field Notice:
15454E-FTA-48V= Class AC Upgrade

www.cisco.com/warp/customer/770/fn21733.shtml
(available to registered users)

www.cisco.com/warp/public/770/fn21733.shtml
(available to non-registered users)


Routers

Tech Note:
Cisco 12000 Series Internet Router Parity Error Fault Tree

www.cisco.com/warp/customer/63/12000_parity_error_fault_tree.html
(available to registered users)

www.cisco.com/warp/public/63/12000_parity_error_fault_tree.html
(available to non-registered users)


Tech Note:
Understanding Selective Packet Discard (SPD)

www.cisco.com/warp/customer/63/spd.html
(available to registered users)

www.cisco.com/warp/public/63/spd.html
(available to non-registered users)


Tech Note:
Understanding the Booting Process on the Cisco 12000 Series Internet Router

www.cisco.com/warp/customer/63/12000_boot_process_40060.html
(available to registered users)

www.cisco.com/warp/public/63/12000_boot_process_40060.html
(available to non-registered users)


Storage Networking

Configuration Example:
How to Remotely Read Serial Numbers on MDS

www.cisco.com/warp/customer/741/9.html
(available to registered users)

www.cisco.com/warp/public/741/9.html
(available to non-registered users)


TCP/IP: IP Routing

Configuration Example:
Internet Access From an MPLS VPN Using a Global Routing Table

www.cisco.com/warp/customer/105/internet_access_mpls_vpn.html
(available to registered users)

www.cisco.com/warp/public/105/internet_access_mpls_vpn.html
(available to non-registered users)


Voice, Telephony, and Messaging

Configuration Example:
Integrating Cisco CallManager IVR and Active Directory

www.cisco.com/warp/customer/788/AVVID/integivr.html
(available to registered users)

www.cisco.com/warp/public/788/AVVID/integivr.html
(available to non-registered users)


Configuration Example:
MGCP Gateway Fallback Transition to Default H.323 Session Application

www.cisco.com/warp/customer/788/AVVID/mgcpfallback.html
(available to registered users)

www.cisco.com/warp/public/788/AVVID/mgcpfallback.html
(available to non-registered users)


Tech Note:
Comparing Master and Slave Cards in the SS7 Fallback

www.cisco.com/warp/customer/788/voice-switching/difference_fbscards.html
(available to registered users)

www.cisco.com/warp/public/788/voice-switching/difference_fbscards.html
(available to non-registered users)


Tech Note:
Recompiling an SS7 Database After Modifying MML Files

www.cisco.com/warp/customer/788/signalling/ss7_modify_mml.html
(available to registered users)

www.cisco.com/warp/public/788/signalling/ss7_modify_mml.html
(available to non-registered users)


Tech Note:
New Subscribers Cannot Transfer to or Sign into Their Mailboxes From the TUI

www.cisco.com/warp/customer/788/AVVID/mailbox_tui.html
(available to registered users)

www.cisco.com/warp/public/788/AVVID/mailbox_tui.html
(available to non-registered users)


Tech Note:
Cisco Unity™ 3.x and 4.0 Are Vulnerable to W32.Slammer Worm

www.cisco.com/warp/customer/788/AVVID/unity3_4_slamworm.html
(available to registered users)

www.cisco.com/warp/public/788/AVVID/unity3_4_slamworm.html
(available to non-registered users)


Tech Note:
How to Launch the Cisco Unity Installation and Configuration Assistant Wizard

www.cisco.com/warp/customer/788/AVVID/cuica_wizard.html
(available to registered users)

www.cisco.com/warp/public/788/AVVID/cuica_wizard.html
(available to non-registered users)


Tech Note:
Fixing Problems with DC Directory

www.cisco.com/warp/customer/788/AVVID/fixing-dc-dir.html
(available to registered users)

www.cisco.com/warp/public/788/AVVID/fixing-dc-dir.html
(available to non-registered users)


Tech Note:
Enabling and Interpreting Traces for the Brooktrout TR114 Card on the Cisco Unity Bridge

www.cisco.com/warp/customer/788/AVVID/bst_bttr114.html
(available to registered users)

www.cisco.com/warp/public/788/AVVID/bst_bttr114.html
(available to non-registered users)


Tech Note:
Configuring SRS Telephony and MGCP Fallback

www.cisco.com/warp/customer/788/AVVID/configsrst_mgcpfallback.html
(available to registered users)

www.cisco.com/warp/public/788/AVVID/configsrst_mgcpfallback.html
(available to non-registered users)


WAN Switches

Tech Note:
UBU Allocation for UXM Cards

www.cisco.com/warp/customer/74/ubu_alloc_uxms.html
(available to registered users)

www.cisco.com/warp/public/74/ubu_alloc_uxms.html
(available to non-registered users)


Field Notice:
SSCOP Stuck in Reset State and No Connections Can Be Routed Over the Link After a "switchcc" Command

www.cisco.com/warp/customer/770/fn22433.shtml
(available to registered users)

www.cisco.com/warp/public/770/fn22433.shtml
(available to non-registered users)


Field Notice:
MGX-SRME May Have a Manufacturing Defect

www.cisco.com/warp/customer/770/fn21953.shtml
(available to registered users)

www.cisco.com/warp/public/770/fn21953.shtml
(available to non-registered users)


Field Notice:
MGX 1.2.02 Foresight ABR Connections Drop Cells

www.cisco.com/warp/customer/770/fn20186.shtml
(available to registered users)

www.cisco.com/warp/public/770/fn20186.shtml
(available to non-registered users)


TAC Newsletter Archive

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www.cisco.com/tac/newsletter


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