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TAC Certified
Vol.5 No.1 January 2003 Unmatched Online Technical Support www.cisco.com/tac

In This Issue:
What's Hot
Online Technical Training Opportunities

Access
Access: Broadband Cable
Customer Contact Software
LAN
Optical Platforms
TCP/IP: IP Routing
Virtual Private Networks (VPNs)
Voice, Telephony, and Messaging

TAC Newsletter Archive
About This Newsletter

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From the Editor:

Hello,

Have you heard about the new "View All Documents" feature on the Cisco Technical Assistance Center (TAC) Web Site? Now, instead of seeing only the categories available at hardware, software, and technology support pages, you can select the "View All Documents" link at the top of each page for a comprehensive list of all the resources in that section. For more information, check out the first article in the "What's Hot" section below.

Here are some other topics you'll find in this month's "What's Hot" section:

  • The Output Interpreter's support for tracebacks, the Cisco IOS® command "show align," and the Cisco Catalyst® OS command "show tech-support"
  • Support for VLANs and QoS in Cisco Aironet® firmware version 12.00T
  • The online Cisco TAC Case Query tool

And the "Online Technical Training Opportunities" section includes:

  • January's schedule of Cisco TAC Web Seminars
  • January's events at the Networking Professionals Connection Web site

Please feel free to send this message to anyone you know who might find this information useful. Also, if you have any feedback about this newsletter, you can send me e-mail at tacnews-feedback@cisco.com.

- J. Gardner
Cisco TAC News Editor


What's Hot

Cisco TAC Web Site "View All Documents" Feature - NEW:
New Feature Displays All Links for Each Support Category on One Page

The hardware, software, and technology support pages on the Cisco TAC Web Site now include a "View All Documents" link at the top of each page, so you no longer need to click between sections for a given category.

When you select the new "View All Documents" link, a comprehensive list of the resources for that category will display, including technical tips, sample configurations, and field notices, as well as online tools and utilities. This new feature allows you to scroll quickly to see all the technical support information available for each category.

For example, here's how to access the complete list of support resources for Cisco 7000 Series routers:

  1. Go to the Cisco TAC Web Site at www.cisco.com/tac.
  2. In the middle column, click "Hardware Support."
  3. In the navigation bar on the left, click "Routers."
  4. In the navigation bar on the left, click "7000 Series Routers." This page displays the categories of available resources.
  5. Now, click the "View All Documents" link above the outline, and here's what you'll see:
  6. www.cisco.com/tac/newsletter/0103_view_all_feature_example.html

Visit your favorite hardware, software, or technology support page today to see the "View All Documents" listing for that category.


Cisco Output Interpreter Tool - UPDATE:
New Support for Tracebacks, Cisco IOS "show align" and Catalyst OS "show tech-support" Commands

The Cisco Output Interpreter tool provides an instant, online analysis of the output from more than 99 "show" commands, including tracebacks, "show align" for Cisco IOS platforms, and "show tech-support" for Catalyst OS platforms.

  • Tracebacks -- The Output Interpreter can now decode a traceback's hexadecimal number and determine which bug is affecting your router. Just paste the traceback into the tool to troubleshoot the issue without having to call the Cisco TAC.


  • "Show align" (Cisco IOS) -- Submit the output from this command to troubleshoot spurious memory access issues. The Output Interpreter will decode the hexadecimal numbers in the output and tell you what bug is affecting the router.


  • "Show tech-support" (Catalyst OS) -- Submit the output from this command for an overall health check on your Catalyst OS device. Your analysis will cover potential problems with the switch's hardware, modules and ports, trunking, and spanning tree, as well as suggested fixes for those problems.

Start your troubleshooting with a customized analysis from the Output Interpreter:

www.cisco.com/tac/newsletter/0103_output_interpreter.html
(available to registered users only)


Cisco Wireless LAN Software Center - UPDATE:
Cisco Aironet Products Support Virtual LANs and Quality of Service

The waiting is over! Now you can take advantage of the flexibility of virtual LANs (VLANs) and the hands-on control of quality of service (QoS) in your wireless network. Cisco Aironet firmware version 12.00T supports VLANs and QoS on Cisco Aironet 1200, 350, and 340 Series access points and the Aironet 350 Series Wireless Bridge.

In addition to VLANs and QoS, version 12.00T also supports:

  • Multiple service set identifiers (SSIDs)
  • Centralized administrator authentication
  • Improved handling of lost Ethernet connectivity
  • Secure shell support for secure Telnet interfaces
  • Reporting on access points that fail authentication with LEAP

Download Cisco Aironet firmware version 12.00T today from the Cisco Wireless LAN Software Center, with the step-by-step Aironet Wireless Software Selector or the Software Display Tables:

www.cisco.com/tac/newsletter/0103_wireless_lan_software.html


Cisco TAC Case Query Tool - UPDATE:
Update TAC Cases Online Quickly and Accurately

The online Cisco TAC Case Query tool allows you to update your Cisco TAC cases yourself, adding notes or uploading files, instead of dictating updates to a Cisco representative over the phone. This way, you can make sure your case history is accurate and complete, so that your TAC engineer can resolve the case as quickly as possible.

Our customers who use the Cisco TAC Case Query tool have been happy with the tool's benefits:

  • Access -- You can view and update your cases at any time.


  • Speed -- You can update a case online in less than half the time it takes to call us and have a representative update a case for you.


  • Technical information -- The Cisco TAC Case Query tool lets you enter detailed technical notes, and attach configuration or output files to the case.


  • Streamlined communication -- Each time you update a case, the tool sends an alert to your TAC engineer and captures your updates in the case history. This detailed case history is particularly helpful if your case is requeued to another engineer.

Use the Cisco TAC Case Query tool the next time you need to update a Cisco TAC case:

www.cisco.com/tac/newsletter/0103_case_query_tool.html
(available to registered users only)


Online Technical Training Opportunities

Cisco TAC Web Seminars - UPDATE:
Six Live Seminars in January

The online Cisco TAC Web Seminars offer the fastest, easiest way to become a power user of the Cisco TAC Web Site, and each seminar is gratifyingly short -- only about one hour long.

These seminars show you how to find technical support resources such as technical tips, sample configurations, field notices, software documentation, and online tools and utilities. You can download on-demand seminars to review at your convenience, or you can register to attend a live Web session to chat with a Cisco expert during the training.

Here is the schedule of live seminars for January:

  • "Using the Cisco TAC Web Site for Network Security and VPN Issues"
    January 21: Americas business hours


  • "Using the Cisco TAC Web Site for Voice, Telephony, and Messaging Issues"
    January 23: EMEA business hours
    January 30: Americas business hours


  • "Using the Cisco TAC Web Site for LAN Switching Issues"
    January 23: Americas business hours


  • "Using the Cisco TAC Web Site for Online Support"
    January 28: Americas business hours


  • "Using the Cisco TAC Web Site for IP Routing Protocol Issues"
    January 29: EMEA business hours

Log in to the Cisco TAC Web Seminars site today to register for a live session or to download an on-demand seminar:

www.cisco.com/tac/newsletter/0103_tac_web_sem.html
(available to all users, but this standalone site requires registration separate from Cisco.com)


Networking Professionals Connection - UPDATE:
Schedule for January Includes Content Switching TechTalk

The Networking Professionals Connection Web site gives you an online forum to discuss Cisco networking products and technologies with your peers worldwide.

At the Networking Professionals Connection, you can:

  • Discuss networking issues with Cisco engineers at "Ask the Expert" events:
    www.cisco.com/tac/newsletter/0103_net_pro_con_ask_expert.html

    • "Service Provider OSS Partner Development (Cisco Residency Program),"
      with Steve Hatch
      Runs through January 17, 2003
    • "Multiprotocol Label Switching (MPLS)," with Zaheer Aziz
      Runs through January 17, 2003

Sign up for these or other events at the Networking Professionals Connection today:

www.cisco.com/tac/newsletter/0103_net_pro_con_discussion.html


Access

Configuration Example:
Configuring DDR Backup for Routers Using NAT

www.cisco.com/warp/customer/471/backup_nat_route_map.html
(available to registered users)

www.cisco.com/warp/public/471/backup_nat_route_map.html
(available to non-registered users)


Tech Note:
Identifying the Controllers and Modem Hardware on AS5xxx Platforms

www.cisco.com/warp/customer/471/as5xxx_controllers_hardware.html
(available to registered users)

www.cisco.com/warp/public/471/as5xxx_controllers_hardware.html
(available to non-registered users)


Access: Broadband Cable

Tech Note:
Where Did My Shared Secret Go?

www.cisco.com/warp/customer/109/shared_secret.html
(available to registered users)

www.cisco.com/warp/public/109/shared_secret.html
(available to non-registered users)


Customer Contact Software

Tech Note:
Symptoms of a Blocked HDS/Distributor AW RTDIST TCP Port

www.cisco.com/warp/customer/78/blckd-HDS.html
(available to registered users)

www.cisco.com/warp/public/78/blckd-HDS.html
(available to non-registered users)


Tech Note:
Aspect Error: "Unknown Variable Map Command Type Specified %d=dnis"

www.cisco.com/warp/customer/78/aspevpim.html
(available to registered users)

www.cisco.com/warp/public/78/aspevpim.html
(available to non-registered users)


Tech Note:
UAW Process in Continuous Loop Updating Configuration

www.cisco.com/warp/customer/78/ContinuousUpdateLoopInUAW.html
(available to registered users)

www.cisco.com/warp/public/78/ContinuousUpdateLoopInUAW.html
(available to non-registered users)


Tech Note:
Error: "Failed to Read TransactionDualLink Spectrum TCPPIM"

www.cisco.com/warp/customer/78/duallink.html
(available to registered users)

www.cisco.com/warp/public/78/duallink.html
(available to non-registered users)


Tech Note:
Gathering Cisco Media Blender Troubleshooting Information

www.cisco.com/warp/customer/640/CMB_troubleshooting.html
(available to registered users)

www.cisco.com/warp/public/640/CMB_troubleshooting.html
(available to non-registered users)


Tech Note:
IP Contact Center Trace Bit Information

www.cisco.com/warp/customer/78/tracebit.html
(available to registered users)

www.cisco.com/warp/public/78/tracebit.html
(available to non-registered users)


Tech Note:
VoIP Monitor Server 4.2 Best Practices Configuration Guide

www.cisco.com/warp/customer/78/VOIP.html
(available to registered users)

www.cisco.com/warp/public/78/VOIP.html
(available to non-registered users)


Tech Note:
Error: "GroupIndex 10 outside of expected limits" Symposium ACD

www.cisco.com/warp/customer/78/group_index.html
(available to registered users)

www.cisco.com/warp/public/78/group_index.html
(available to non-registered users)


LAN

Configuration Example:
Upgrading Software Images on Catalyst® 6000/6500 Series Switches

www.cisco.com/warp/customer/473/161.html
(available to registered users)

www.cisco.com/warp/public/473/161.html
(available to non-registered users)


Configuration Example:
Upgrading Software Images on Catalyst 5000/5500 Series Switches

www.cisco.com/warp/customer/473/160.html
(available to registered users)

www.cisco.com/warp/public/473/160.html
(available to non-registered users)


How To:
Troubleshooting WS-X6348 Module Port Connectivity on a Catalyst 6000 Running Integrated Cisco IOS® Software (Native Mode)

www.cisco.com/warp/customer/473/162.html
(available to registered users)

www.cisco.com/warp/public/473/162.html
(available to non-registered users)


How To:
Troubleshooting WS-X6348 Module Port Connectivity for Catalyst 6000 Using CatOS

www.cisco.com/warp/customer/473/163.html
(available to registered users)

www.cisco.com/warp/public/473/163.html
(available to non-registered users)


Optical Platforms

Tech Note:
Cisco ONS 15454: Laptop BIOS Incompatibility Issues

www.cisco.com/warp/customer/127/bios_23128.html
(available to registered users)

www.cisco.com/warp/public/127/bios_23128.html
(available to non-registered users)


Tech Note:
Accessing Archived JRE Downloads for the Cisco ONS 15454

www.cisco.com/warp/customer/127/ONS_15454/java_25280.html
(available to registered users)

www.cisco.com/warp/public/127/ONS_15454/java_25280.html
(available to non-registered users)


Q&As:
CTC over NAT Problems on the Cisco ONS 15454

www.cisco.com/warp/customer/127/ONS_15454/faq_20559.html
(available to registered users)

www.cisco.com/warp/public/127/ONS_15454/faq_20559.html
(available to non-registered users)


TCP/IP: IP Routing

Tech Note:
ICMPv6 Packet Types and Codes

www.cisco.com/warp/customer/105/icmpv6codes.html
(available to registered users)

www.cisco.com/warp/public/105/icmpv6codes.html
(available to non-registered users)


Tech Note:
Troubleshooting Duplicate Router IDs with OSPF

www.cisco.com/warp/customer/104/duplicate_router_id_ospf.html
(available to registered users)

www.cisco.com/warp/public/104/duplicate_router_id_ospf.html
(available to non-registered users)


Virtual Private Networks (VPNs)

How To:
Configuring Multiple VPN Clients to a Cisco VPN 3000 Concentrator Using NAT-Traversal

www.cisco.com/warp/customer/471/cvpn_3k_nat.html
(available to registered users)

www.cisco.com/warp/public/471/cvpn_3k_nat.html
(available to non-registered users)


Voice, Telephony, and Messaging

Tech Note:
Voice Messages Offered But Not Played

www.cisco.com/warp/customer/788/AVVID/msg_offer_notplayed.html
(available to registered users)

www.cisco.com/warp/public/788/AVVID/msg_offer_notplayed.html
(available to non-registered users)


Tech Note:
Collecting Troubleshooting Information for Cisco PGW 2200 TAC Cases

www.cisco.com/warp/customer/788/voice-switching/collect_troubleshoot_info.html
(available to registered users)

www.cisco.com/warp/public/788/voice-switching/collect_troubleshoot_info.html
(available to non-registered users)


Tech Note:
Cisco Unity Bridge: Aborting a Unity-to-Bridge Full Directory Synchronization

www.cisco.com/warp/customer/788/AVVID/bridge_abort.html
(available to registered users)

www.cisco.com/warp/public/788/AVVID/bridge_abort.html
(available to non-registered users)


Tech Note:
Determining the Cause of Cisco Unity Failover and Failback

www.cisco.com/warp/customer/788/AVVID/unity_failover_failback.html
(available to registered users)

www.cisco.com/warp/public/788/AVVID/unity_failover_failback.html
(available to non-registered users)


Tech Note:
CallManager STI Backup Service and IP Telephony Applications Backup Utility Error Message: "STI Backup Service Does Not Exist"

www.cisco.com/warp/customer/788/AVVID/install_sti_back.html
(available to registered users)

www.cisco.com/warp/public/788/AVVID/install_sti_back.html
(available to non-registered users)


How To:
Cisco Unity™ 3.1 Installation Guide

www.cisco.com/warp/customer/788/AVVID/unity31-inst-guide-index.html
(available to registered users)

www.cisco.com/warp/public/788/AVVID/unity31-inst-guide-index.html
(available to non-registered users)


Problem and Solution:
Problems Displaying or Adding Users with Cisco CallManager 3.x

www.cisco.com/warp/customer/788/AVVID/display_add_users.html
(available to registered users)

www.cisco.com/warp/public/788/AVVID/display_add_users.html
(available to non-registered users)


Problem and Solution:
Cisco Unity Fails to Start When Using Intel Dialogic D/240PCI-T1 Cards

www.cisco.com/warp/customer/788/AVVID/racm_tech_tip.html
(available to registered users)

www.cisco.com/warp/public/788/AVVID/racm_tech_tip.html
(available to non-registered users)


Problem and Solution:
"Runtime Error -2147220299" When Running Directory Walker on Cisco Unity

www.cisco.com/warp/customer/788/AVVID/dbwalker_error.html
(available to registered users)

www.cisco.com/warp/public/788/AVVID/dbwalker_error.html
(available to non-registered users)


Q&As:
Cisco Unity with Citrix Server Products

www.cisco.com/warp/customer/788/AVVID/citrix_on_unity.html
(available to registered users)

www.cisco.com/warp/public/788/AVVID/citrix_on_unity.html
(available to non-registered users)


TAC Newsletter Archive

To view past issues of the Cisco TAC Newsletter, please visit:

www.cisco.com/tac/newsletter


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Copyright © 2003, Cisco Systems, Inc. All rights reserved. Aironet, Catalyst, CCIE, Cisco, Cisco IOS, Cisco Systems, the Cisco Systems logo, Cisco Unity, and PIX are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word "partner" does not imply a partnership relationship between Cisco and any other company. (0208R)

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