Cisco Software Installation and Upgrade Procedures - UPDATED:
The Cisco TAC Web Site's "Software Installation and Upgrade Procedures" page provides step-by-step instructions for installing and upgrading software on Cisco access products and high-end routers. These documents now provide more complete instructions and new technical support materials that address what to do if something goes wrong during an upgrade.
Streamline your software installation and upgrades with the enhanced "Software Installation and Upgrade Procedures" page:
Updates to two related documents can also help simplify installations and upgrades:
Best Practices White Paper - NEW:
A new white paper entitled, "Measuring Delay, Jitter, and Packet Loss with Cisco IOS SAA and RTTMON," is now available to help you support data networks that use Cisco IOS® Service Assurance Agent (SAA) and Round Trip Time Monitor (RTTMON) features on Cisco routers.
This new resource will help you accurately predict the impact of new application rollouts, such as voice and video. Major sections in this white paper include:
Ensure successful voice and video implementations on your data network with this new white paper:
Cisco TAC Case Query Tool - UPDATE:
Online case management begins with the Cisco TAC Case Query tool, where you can get the latest information on your recent TAC cases. You can check the status of your TAC cases, and you can easily update your open cases by adding notes or uploading files.
When you update a case using the TAC Case Query tool, your TAC engineer will receive an alert. This way, the engineer can use the information immediately to help bring the case to resolution.
Take advantage of the TAC Case Query tool to monitor and update your cases online:
Online Technical Training Opportunities
Cisco TAC Web Seminars - UPDATE:
Did you know you can attend Cisco TAC Web Seminars anytime? These free, on-demand seminars will show you how to use the Cisco TAC Web Site to access many of the same technical support resources that Cisco TAC engineers use.
Available in Chinese, English, French, Japanese, Portuguese and Spanish, the "General Overview" seminars cover the basics of the Cisco TAC Web Site, including:
In addition, several seminars focus on using the TAC Web Site to resolve issues in specific technology areas, such as network security and virtual private networks (VPNs); routers; IP routing protocols; LAN technologies; and voice, telephony, and messaging.
Attend a Cisco TAC Web Seminar today to learn more about the TAC Web Site:
Networking Professionals Connection - UPDATE:
Networking Professionals Connection is an interactive Web site where you can share questions, suggestions, and information about networking products and technologies with your peers. This site offers discussion forums on networking topics such as virtual private networks (VPNs), network security, voice and video, and more.
Current offerings include:
Visit the Networking Professionals Connection to join a discussion, register for a TechTalk, participate in an "Ask the Expert" event, or to find out about upcoming offerings:
Content Delivery Devices
Network Management Software (NMS)
TCP/IP: IP Routing
Virtual Private Networks (VPNs)
Voice, Telephony, and Messaging (VTM)
Problem and Solution:
Problem and Solution:
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