Cisco Logo Cisco Technical Assistance Center (TAC)
Newsletter
TAC Certified
Vol.4, No.6 June 2002 Unmatched Online Technical Support www.cisco.com/tac
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In This Issue:
What's Hot
Online Technical Training Opportunities
CCIE® Central

Access
Access: Broadband Cable
ATM
Cisco IOS® Software
Content Delivery Devices
Customer Contact Software
IBM
LAN
Network Security
Optical Platforms
Routers
TCP/IP: IP Routing
Voice, Telephony, and Messaging
VPN
WAN

TAC Newsletter Archive
About This Newsletter

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If you prefer to read the current issue of this newsletter online in HTML format, please visit: http://www.cisco.com/tac/newsletter



What's Hot

Bug Toolkit - UPDATED:
More Targeted Searching, More Relevant Results

The latest release of the Cisco TAC Bug Toolkit provides improved search capabilities to help you troubleshoot issues with Cisco software. New and enhanced features include:

  • Search by specific Cisco IOS® Software release, including major releases, consolidated technology releases (T train), specific technology releases (S train), early deployment releases (X releases), and rebuilds.
  • Search algorithm that returns a list of defects relevant to a selected Cisco IOS release, and a list of all releases affected by each defect.
  • Keyword search that returns only exact matches in the bug headline and release note enclosure.

Let the enhanced Bug Toolkit speed you through bug research:

http://www.cisco.com/tac/newsletter/060502_bug_toolkit.html
(available to registered users only)


Cisco Secure PIX Firewall Top Issues - UPDATED:
Ongoing Updates to PIX Technical Support Documents

The updated "Cisco Secure PIX Firewall Top Issues" page presents 55 documents covering common topics related to the Cisco Secure PIX® Firewall, including authentication, authorization, and accounting (AAA), IP security (IPSec), and virtual private networks (VPN). The TAC continually updates PIX technical support documents to offer the latest information for troubleshooting network security.

Updated documents at the "Cisco Secure PIX Firewall Top Issues" page include:

  • Upgrading software for the Cisco Secure PIX Firewall
  • Password recovery and AAA configuration recovery procedure for PIX firewalls
  • Using "nat," "global," "static," "conduit," and "access-list" commands and port redirection on PIX firewalls
  • Configuring Cisco Secure PIX Firewall 6.x and Cisco VPN Client 3.5 for Windows with Microsoft Windows 2000 internet authentication service (IAS) remote authentication dial-in user server (RADIUS) authentication
  • How to perform authentication and enabling on the Cisco Secure PIX Firewall (5.2 through 6.1)
  • Configuring a simple PIX-to-PIX VPN tunnel using IPSec
  • IPSec troubleshooting: understanding and using "debug" commands

Check out these and many more documents at the "Cisco Secure PIX Firewall Top Issues" page:

http://www.cisco.com/tac/newsletter/060502_pix_top_issues.html


VPN Top Issues - UPDATED:
Updated Listings Offer Technical Support for Virtual Private Networks

The "VPN Top Issues" page offers 89 technical tips about frequently encountered Cisco VPN issues and their solutions. Covering VPN 3000 and VPN 5000 concentrators, VPN clients, IP security (IPSec), and PIX firewalls, the "VPN Top Issues" page includes the following updated documents:

  • Cisco hardware and VPN clients supporting IPSec, Point-to-Point Tunnel Protocol (PPTP), and Layer 2 Tunneling Protocol (L2TP)
  • Which VPN solution is right for you
  • Terminating IPSec tunnels on multiple Cisco Secure PIX Firewall interfaces with extended authentication (Xauth)
  • How to populate dynamic routes using reverse route injection
  • Cisco VPN 3000 Concentrator Q&A
  • Loading VPN 3000 Series Concentrator Management Information Bases (MIBs)

Be sure to start with the "VPN Top Issues" page when you have VPN support questions:

http://www.cisco.com/tac/newsletter/060502_vpn_top_issues.html


Cisco Field Notice Index - ENHANCED:
Improvements Make Browsing Online Field Notices Easier

The Cisco TAC recently enhanced the online Cisco Field Notice index to help you more easily retrieve the information you need about reliability, safety, or security issues related to Cisco products.

You can now search for Field Notices that match keyword(s) you specify, or browse the index by hardware products, software products, or technologies. Choose the category most appropriate for your situation, and you'll find the content you need just a few clicks away.

Try out the new, more intuitive navigation structure for online field notices at:

http://www.cisco.com/tac/newsletter/060502_field_notice_index.html


Cisco IOS Release 12.2 Documentation - UPDATED:
New Book-Level PDF Format Now Available

Cisco IOS Release 12.2 configuration guides, command references, and supporting documents are now available online as book-level PDFs, providing a single, easy-to-navigate entry point to each book.

You can access the PDF files for individual books by clicking the "PDF" icon at the top of each online document. Bookmarks in the navigation pane of the PDF file -- along with hyperlinked table of contents entries, index entries, and cross references -- let you navigate the entire book with ease.

You can also download each Cisco IOS documentation book-level PDF, to provide offline access to an entire book through a single file.

Read or download your Cisco IOS Release 12.2 documentation at:

http://www.cisco.com/tac/newsletter/060502_ios_122.html


US Networkers 2002 Conferences - UPDATED:
Register Soon and Sign Up for Training Sessions

Networkers 2002 Conferences offer more than 100 Technology Breakout Sessions and 11 all-day Power Sessions covering every aspect of Cisco networking. Training sessions fill up on a first-come, first-served basis, so register soon to get the sessions you want.

At the conference, make sure to visit the Design Clinic, where you can confer with Cisco experts on your most difficult network issues.

And for fun, take the Cisco Challenge, where you can compete for daily prizes by testing your networking knowledge and hands-on skills.

This year's US events take place in two locations:

  • San Diego, CA: June 24 - 28
  • Orlando, FL: July 8 - 12

For more information, and to register for Networkers 2002, visit:

http://www.cisco.com/tac/newsletter/060502_networkers_2002_conferences.html


Online Technical Training Opportunities

Cisco TAC Web Seminars - UPDATE:
New TAC Web Site Training in Spanish

The Cisco Technical Assistance Center (TAC) now offers two free, Spanish-language online training opportunities: an on-demand "Cisco TAC Web Seminar: Navigating the TAC Web Site - General Overview" and a live "Cisco TAC Web Seminar: Navigating the TAC Web Site for Voice, Telephony, and Messaging Issues."

The 75-minute "General Overview" seminar demonstrates how to navigate the Cisco TAC Web Site to find the same technical support resources that Cisco TAC engineers use.

The one-hour "Voice, Telephony, and Messaging Issues" seminar on June 18 includes a live chat session with Cisco experts, and covers:

  • How to use online resources to resolve the most common and recent problems related to voice, telephony, and messaging
  • Online tools to simplify the implementation of a successful IP telephony solution in your network
  • Technical tips and sample configurations for step-by-step troubleshooting
  • Online tools that provide tips on how to select and upgrade software
  • Instructions for opening a case online to benefit from solutions proposed by the "recommendation" feature
  • Resources for online technical training material

Visit the Cisco TAC Web Seminars site to access or register for the Spanish-language seminars:

http://www.cisco.com/tac/newsletter/060502_tac_web_sem.html
(available to all users, but separate registration on this stand-alone site is required)

Note: To avoid international telephone charges for the live seminar, select the Audio-via-Web option.


Networking Professionals Connection - UPDATED:
Discussion Forums, TechTalks, and "Ask the Expert" Events

Networking Professionals Connection is an interactive Web site where you and your peers can share questions, suggestions, and information about Cisco networking products and technologies. This site also offers discussion forums on networking topics such as virtual private networks (VPNs), network security, voice and video, and more.

Current offerings include:

Visit the Networking Professionals Connection to join a discussion, register for a TechTalk, and to find out about other upcoming events on networking topics:

http://www.cisco.com/tac/newsletter/060502_net_pro_con_1.html


CCIE® Central

CCIE "Ask The Expert" Event - NEW:
Networking Professionals Connection Hosts CCIE Forum

Do you have a question relating to the CCIE® program? Current CCIE candidates, or those considering earning CCIE certification, can get answers directly from certified CCIE program experts. The Cisco CCIE program, partnering with the Networking Professionals Connection, will host an online "Ask the Expert" forum from June 21 to July 5. During this two-week period, you can discuss the CCIE program with Cisco representatives online and find out everything you need to know about CCIE certification.

Take this opportunity to learn more about the CCIE program. Visit the live forum at the Networking Professionals Connection site:

http://www.cisco.com/tac/newsletter/060502_net_pro_con_2.html

Or, to learn more about the CCIE program, visit the CCIE Web site:

http://www.cisco.com/tac/newsletter/060502_ccie.html


Access

Configuration Example:
Digital Number Identification Service (DNIS) and Modem Pooling with a Primary Rate Interface (PRI) Line

http://www.cisco.com/warp/customer/793/access_dial/pri_dnis_mpool.html
(available to registered users)

http://www.cisco.com/warp/public/793/access_dial/pri_dnis_mpool.html
(available to nonregistered users)


Tech Note:
T1 Error Events Troubleshooting

http://www.cisco.com/warp/customer/116/T1_error.html
(available to registered users)

http://www.cisco.com/warp/public/116/T1_error.html
(available to nonregistered users)


Tech Note:
E3 Background and Configuration Guidelines

http://www.cisco.com/warp/customer/116/e3_bckgrnd_config_22842.html
(available to registered users)

http://www.cisco.com/warp/public/116/e3_bckgrnd_config_22842.html
(available to nonregistered users)


Tech Note:
Software Installation and Upgrade Procedure for the Cisco AS5350 and Cisco AS5400

http://www.cisco.com/warp/customer/130/sw_upgrade_as5350_23234.html
(available to registered users)

http://www.cisco.com/warp/public/130/sw_upgrade_as5350_23234.html
(available to nonregistered users)


Access: Broadband Cable

Q and As:
Cisco Cable Modem (CM) Configuration Questions and Answers

http://www.cisco.com/warp/customer/109/cable_faq_cm_config.html
(available to registered users)

http://www.cisco.com/warp/public/109/cable_faq_cm_config.html
(available to nonregistered users)


Tech Note:
When Will Cable Modem and Customer Premises Equipment (CPE) Entries Be Removed from the Cisco Cable Modem Termination System (CMTS)?

http://www.cisco.com/warp/customer/109/cm_cpe_entries_removed.html
(available to registered users)

http://www.cisco.com/warp/public/109/cm_cpe_entries_removed.html
(available to nonregistered users)


Tech Note:
Configuring Cable Modulation Profiles on Cisco Cable Modem Termination Systems (CMTS)

http://www.cisco.com/warp/customer/109/mod_profile.shtml
(available to registered users)

http://www.cisco.com/warp/public/109/mod_profile.shtml
(available to nonregistered users)


Tech Note:
Cable Modems Dropping Offline in a Two-Way Cable Network

http://www.cisco.com/warp/customer/109/cm_dropping_offline.html
(available to registered users)

http://www.cisco.com/warp/public/109/cm_dropping_offline.html
(available to nonregistered users)


Tech Note:
History of the Maximum Upstream Burst Parameter

http://www.cisco.com/warp/customer/109/max_ups_burst.shtml
(available to registered users)

http://www.cisco.com/warp/public/109/max_ups_burst.shtml
(available to nonregistered users)


ATM

Q and As:
Inverse Multiplexing for ATM (IMA) Questions and Answers

http://www.cisco.com/warp/customer/121/imafaq_19168.html
(available to registered users)

http://www.cisco.com/warp/public/121/imafaq_19168.html
(available to nonregistered users)


Tech Note:
Understanding the Output of "show controllers" on Cisco 12000 Series ATM Line Cards

http://www.cisco.com/warp/customer/121/atmlc_shcontroller_19880.html
(available to registered users)

http://www.cisco.com/warp/public/121/atmlc_shcontroller_19880.html
(available to nonregistered users)


Tech Note:
Understanding Route Processor Redundancy in the Catalyst® 8500 MSR

http://www.cisco.com/warp/customer/121/rp-redundancy_19900.html
(available to registered users)

http://www.cisco.com/warp/public/121/rp-redundancy_19900.html
(available to nonregistered users)


Tech Note:
Configuring Inter-Switch Link (ISL) Trunks on Cisco Routers

http://www.cisco.com/warp/customer/473/24.shtml
(available to registered users)

http://www.cisco.com/warp/public/473/24.shtml
(available to nonregistered users)


Case Study:
Private Network-to-Network Interface (PNNI) Route Selection

http://www.cisco.com/warp/customer/121/PNNI-route-selection_19131.html
(available to registered users)

http://www.cisco.com/warp/public/121/PNNI-route-selection_19131.html
(available to nonregistered users)


Cisco IOS® Software*

Tech Note:
Cisco IOS® Software Release 12.0ST - Early Deployment Release Summary

http://www.cisco.com/warp/customer/620/ios_12_0_st.shtml
(available to registered users)

http://www.cisco.com/warp/public/620/ios_12_0_st.shtml
(available to nonregistered users)


Tech Note:
Cisco IOS® Software Release 12.2(8)YD

http://www.cisco.com/warp/customer/620/ios_12_2_8_yd.shtml
(available to registered users)

http://www.cisco.com/warp/public/620/ios_12_2_8_yd.shtml
(available to nonregistered users)


* You can find all these releases at:
http://www.cisco.com/cgi-bin/iosplanner/iosplanner.cgi?
(available to Cisco end users and partner customers with Cisco TAC Software Center access)


Content Delivery Devices

Configuration Example:
Configuring Sticky Global Load Balancing on the Cisco CSS 11000

http://www.cisco.com/warp/customer/117/css_glb_sticky.html
(available to registered users)

http://www.cisco.com/warp/public/117/css_glb_sticky.html
(available to nonregistered users)


Configuration Example:
Configuring pcAnywhere in a Cisco CSS 11000

http://www.cisco.com/warp/customer/117/css_pcanywhere.html
(available to registered users)

http://www.cisco.com/warp/public/117/css_pcanywhere.html
(available to nonregistered users)


Configuration Example:
Configuring the File Transfer Protocol (FTP) Port Mode on a Cisco CSS 11000

http://www.cisco.com/warp/customer/117/css_portmode_ftp.html
(available to registered users)

http://www.cisco.com/warp/public/117/css_portmode_ftp.html
(available to nonregistered users)


Password Recovery:
Password Recovery Procedure for the Cisco CSS 11000 Offline Diagnostic Module

http://www.cisco.com/warp/customer/117/css_odmpwdrec.html
(available to registered users)

http://www.cisco.com/warp/public/117/css_odmpwdrec.html
(available to nonregistered users)


Tech Note:
Manually Upgrading Enterprise Content Delivery Network (CDN) Equipment to ACNS 4.x

http://www.cisco.com/warp/customer/117/mnl_upgrade_cdn_acns.html
(available to registered users)

http://www.cisco.com/warp/public/117/mnl_upgrade_cdn_acns.html
(available to nonregistered users)


Customer Contact Software

Configuration Example:
Installing the Software Development Toolkit (SDK) for the Nortel Symposium Call Center Server (SCCS) Peripheral Interface Manager (PIM)

http://www.cisco.com/warp/customer/78/SDK_SCCS.html
(available to registered users)

http://www.cisco.com/warp/public/78/SDK_SCCS.html
(available to nonregistered users)


Q and As:
What Is a Buffer and Why Is It Used in Intelligent Contact Management (ICM)?

http://www.cisco.com/warp/customer/78/buffer.html
(available to registered users)

http://www.cisco.com/warp/public/78/buffer.html
(available to nonregistered users)


Tech Note:
Modifying a Cisco Collaboration Server License Key

http://www.cisco.com/warp/customer/640/ccs_license_key_change.html
(available to registered users)

http://www.cisco.com/warp/public/640/ccs_license_key_change.html
(available to nonregistered users)


Tech Note:
Troubleshooting the "agent needs to login to ACD" Error in a New IP Contact Center Installation Where the Agent Cannot Log In

http://www.cisco.com/warp/customer/78/IPCC_ACDlogin.html
(available to registered users)

http://www.cisco.com/warp/public/78/IPCC_ACDlogin.html
(available to nonregistered users)


Tech Note:
Meridian PG - Unrecognized Data in Call Variable 1 and 2 on Computer Telephony Integration (CTI) Desktop Application

http://www.cisco.com/warp/customer/78/Mer_CTI_CallV.html
(available to registered users)

http://www.cisco.com/warp/public/78/Mer_CTI_CallV.html
(available to nonregistered users)


Tech Note:
Troubleshooting Bad Resource ID Messages from Symposium When Trying to Acquire Sets and Controlled Dialed Numbers (CDNs)

http://www.cisco.com/warp/customer/78/bad_resource_id.html
(available to registered users)

http://www.cisco.com/warp/public/78/bad_resource_id.html
(available to nonregistered users)


Tech Note:
Gathering Log Files from an Internet Information Server (IIS) Web Server

http://www.cisco.com/warp/customer/640/iis_log.html
(available to registered users)

http://www.cisco.com/warp/public/640/iis_log.html
(available to nonregistered users)


IBM

Q and As:
Data Link Switching+ (DLSw+) and Multilayer Switch Feature Card (MSFC) Questions and Answers

http://www.cisco.com/warp/customer/697/dlsw_msfc_faq.shtml
(available to registered users)

http://www.cisco.com/warp/public/697/dlsw_msfc_faq.shtml
(available to nonregistered users)


Tech Note:
Logical Link Control (LLC)

http://www.cisco.com/warp/customer/100/45.html
(available to registered users)

http://www.cisco.com/warp/public/100/45.html
(available to nonregistered users)


Tech Note:
Understanding and Troubleshooting Source-Route Translational Bridging

http://www.cisco.com/warp/customer/100/48.shtml
(available to registered users)

http://www.cisco.com/warp/public/100/48.shtml
(available to nonregistered users)


LAN

Configuration Example:
EtherChannel® between Catalyst® Switches Running CatOS and Native IOS

http://www.cisco.com/warp/customer/473/71.html
(available to registered users)

http://www.cisco.com/warp/public/473/71.html
(available to nonregistered users)


Configuration Example:
Configuring IP Uplink Redirect on Catalyst® 2948G-L3 Switches

http://www.cisco.com/warp/customer/473/48.html
(available to registered users)

http://www.cisco.com/warp/public/473/48.html
(available to nonregistered users)


Password Recovery:
Password Recovery Procedure for the Catalyst® 4232-L3 Router Module

http://www.cisco.com/warp/customer/474/pswdrec_cat4232.html
(available to registered users)

http://www.cisco.com/warp/public/474/pswdrec_cat4232.html
(available to nonregistered users)


Password Recovery:
Password Recovery Procedure for the Catalyst® 5500 Supervisor RSFC

http://www.cisco.com/warp/customer/473/136.html
(available to registered users)

http://www.cisco.com/warp/public/473/136.html
(available to nonregistered users)


Tech Note:
High CPU Utilization on Catalyst® 2900XL and 3500XL Switches

http://www.cisco.com/warp/customer/473/19.html
(available to registered users)

http://www.cisco.com/warp/public/473/19.html
(available to nonregistered users)


Tech Note:
Upgrading Software in Catalyst® 2900XL and 3900XL Switches Using the Command Line Interface (CLI)

http://www.cisco.com/warp/customer/473/top_issues/lan/473_36.html
(available to registered users)

http://www.cisco.com/warp/public/473/top_issues/lan/473_36.html
(available to nonregistered users)


Tech Note:
Configuration and Overview of the Router Module for the Catalyst® 4000 Family (WS-X4232-L3)

http://www.cisco.com/warp/customer/473/top_issues/lan/473_28.html
(available to registered users)

http://www.cisco.com/warp/public/473/top_issues/lan/473_28.html
(available to nonregistered users)


Tech Note:
Spanning Tree Portfast Bridge Protocol Data Unit (BPDU) Guard Enhancement

http://www.cisco.com/warp/customer/473/65.html
(available to registered users)

http://www.cisco.com/warp/public/473/65.html
(available to nonregistered users)


Tech Note:
Understanding Queuing and Scheduling Quality of Service (QoS) on Catalyst® 4000 Supervisor III

http://www.cisco.com/warp/customer/473/137.html
(available to registered users)

http://www.cisco.com/warp/public/473/137.html
(available to nonregistered users)


Tech Note:
Password Recovery Procedure for the Catalyst® 2900XL, 3500XL, 2950, and 3550 Series Switches

http://www.cisco.com/warp/customer/473/top_issues/lan/474_pswdrec_2900xl.html
(available to registered users)

http://www.cisco.com/warp/public/473/top_issues/lan/474_pswdrec_2900xl.html
(available to nonregistered users)


Network Security

Configuration Example:
Updating Cisco Intrusion Detection System (IDS) Appliance Signatures and Troubleshooting Basic Communication

http://www.cisco.com/warp/customer/707/ids_sigs.html
(available to registered users)

http://www.cisco.com/warp/public/707/ids_sigs.html
(available to nonregistered users)


Configuration Example:
Configuring IP Security (IPSec) Redundancy over Integrated Services Digital Networks (ISDN) Using Dialer Watch

http://www.cisco.com/warp/customer/707/ipsec_dialerwatch.html
(available to registered users)

http://www.cisco.com/warp/public/707/ipsec_dialerwatch.html
(available to nonregistered users)


Configuration Example:
Configuring the PIX® Firewall in a Site-to-Site IPSec Virtual Private Network (VPN) with Overlapping Private Networks

http://www.cisco.com/warp/customer/707/vpn_pix_private.html
(available to registered users)

http://www.cisco.com/warp/public/707/vpn_pix_private.html
(available to nonregistered users)


Tech Note:
Authentication and Authorization for the PIX® 6.2 Firewall

http://www.cisco.com/warp/customer/110/pix_command.shtml
(available to registered users)

http://www.cisco.com/warp/public/110/pix_command.shtml
(available to nonregistered users)


Optical Platforms

Field Notice:
Unprotected Network Analysis Module (NAM) 0/100 Has Incorrect B Label on Optical Fiber to Cell Loss Integration Period (CLIP) Card

http://www.cisco.com/warp/customer/770/fn15169.shtml
(available to registered users)

http://www.cisco.com/warp/public/770/fn15169.shtml
(available to nonregistered users)


Field Notice:
Cisco Optical Networking Systems (ONS) 15454: Recall of Alarm Interface Panel (AIP) Board (Rev. 005D)

http://www.cisco.com/warp/customer/770/fn12838.shtml
(available to registered users)

http://www.cisco.com/warp/public/770/fn12838.shtml
(available to nonregistered users)


Field Notice:
Provisioning Point-to-Point Ethernet Circuits in Cisco ONS 15454 Software Version 2.2

http://www.cisco.com/warp/customer/770/fn12917.shtml
(available to registered users)

http://www.cisco.com/warp/public/770/fn12917.shtml
(available to nonregistered users)


Field Notice:
FN012851: Cisco ONS 15454 2.2 Software Requires 15454-E100T= 800- 06747-05 A0 or Later

http://www.cisco.com/warp/customer/770/fn12851.shtml
(available to registered users)

http://www.cisco.com/warp/public/770/fn12851.shtml
(available to nonregistered users)


Field Notice:
Cisco ONS 15454: Defective DRAM Causes Software Downloads to Fail

http://www.cisco.com/warp/customer/770/fn12652_06162000.shtml
(available to registered users)

http://www.cisco.com/warp/public/770/fn12652_06162000.shtml
(available to nonregistered users)


Field Notice:
Proper Procedure for Adding a Node to a Unidirectional Path Switched Ring (UPSR)

http://www.cisco.com/warp/customer/770/fn12839.shtml
(available to registered users)

http://www.cisco.com/warp/public/770/fn12839.shtml
(available to nonregistered users)


Field Notice:
Cisco ONS 15454 Span Lockout Issues Occur When "signal fail" Present on Span

http://www.cisco.com/warp/customer/770/fn12445.shtml
(available to registered users)

http://www.cisco.com/warp/public/770/fn12445.shtml
(available to nonregistered users)


Field Notice:
Cisco Optical Networking System (ONS) 15454 Dual-Active Timing Control Cards (TCCs)

http://www.cisco.com/warp/customer/770/fn12651.shtml
(available to registered users)

http://www.cisco.com/warp/public/770/fn12651.shtml
(available to nonregistered users)


Field Notice:
Cisco ONS 15454 Node Name Limited to 19 Characters (R2.0.0)

http://www.cisco.com/warp/customer/770/fn12196_04142000.shtml
(available to registered users)

http://www.cisco.com/warp/public/770/fn12196_04142000.shtml
(available to nonregistered users)


Field Notice:
T1s Associated with DS3XM-6 May Loop Back in Testing

http://www.cisco.com/warp/customer/770/fn12159.shtml
(available to registered users)

http://www.cisco.com/warp/public/770/fn12159.shtml
(available to nonregistered users)


Field Notice:
Timing Communications and Control (TCC) Might Boot Up with Wrong IP Address (Release 1.0.x Only)

http://www.cisco.com/warp/customer/770/fn12161.shtml
(available to registered users)

http://www.cisco.com/warp/public/770/fn12161.shtml
(available to nonregistered users)


Field Notice:
Cisco ONS 15454 DS3-12: Incorrect Coding in C2 Byte of Optical Backbone Facility

http://www.cisco.com/warp/customer/770/fn12162.shtml
(available to registered users)

http://www.cisco.com/warp/public/770/fn12162.shtml
(available to nonregistered users)


Field Notice:
Cisco ONS 15454 2.0.1 GA Announcement: Resolution for Previous Field Notices 1, 2, 5, 6, and 9

http://www.cisco.com/warp/customer/770/fn12163.shtml
(available to registered users)

http://www.cisco.com/warp/public/770/fn12163.shtml
(available to nonregistered users)


Field Notice:
Cisco ONS 15454 Release 1.03-RTRV-ALM-LOG Does Not Function

http://www.cisco.com/warp/customer/770/fn12157.shtml
(available to registered users)

http://www.cisco.com/warp/public/770/fn12157.shtml
(available to nonregistered users)


Field Notice:
Y2K Leap Year Announcement: Release 1.0.x Does Not Display 2/29/2000

http://www.cisco.com/warp/customer/770/fn12167.shtml
(available to registered users)

http://www.cisco.com/warp/public/770/fn12167.shtml
(available to nonregistered users)


Field Notice:
Cisco ONS 15454 Releases 2.0.0 and 2.0.1: Removal of TCC, XC, and XCVT

http://www.cisco.com/warp/customer/770/fn12165.shtml
(available to registered users)

http://www.cisco.com/warp/public/770/fn12165.shtml
(available to nonregistered users)


Field Notice:
Cisco ONS 15454 Release 2.0.1: Upgrade Requires On-Site Cisco Personnel

http://www.cisco.com/warp/customer/770/fn12164.shtml
(available to registered users)

http://www.cisco.com/warp/public/770/fn12164.shtml
(available to nonregistered users)


Routers

Tech Note:
Hardware Troubleshooting for the Cisco 10000 (ESR) Series Router

http://www.cisco.com/warp/customer/108/10000_hwts_16321.shtml
(available to registered users)

http://www.cisco.com/warp/public/108/10000_hwts_16321.shtml
(available to nonregistered users)


TCP/IP: IP Routing

Q and As:
Quality of Service (QoS) Questions and Answers

http://www.cisco.com/warp/customer/105/qos_faq.html
(available to registered users)

http://www.cisco.com/warp/public/105/qos_faq.html
(available to nonregistered users)


Tech Note:
Understanding the Packet Counters in the "show interface rate" Command Output with Committed Access Rate (CAR)

http://www.cisco.com/warp/customer/105/carcounters.html
(available to registered users)

http://www.cisco.com/warp/public/105/carcounters.html
(available to nonregistered users)


Tech Note:
Preventing Duplicate Enhanced Interior Gateway Routing Protocol (EIGRP) Router IDs

http://www.cisco.com/warp/customer/103/eigrp-dup-id.html
(available to registered users)

http://www.cisco.com/warp/public/103/eigrp-dup-id.html
(available to nonregistered users)


Tech Note:
Understanding Compression (Including Compressed Real-Time Transport Protocol) and Quality of Service

http://www.cisco.com/warp/customer/105/compression-qos.html
(available to registered users)

http://www.cisco.com/warp/public/105/compression-qos.html
(available to nonregistered users)


Tech Note:
Monitoring Voice-over-IP Quality of Service

http://www.cisco.com/warp/customer/105/voip_monitor.html
(available to registered users)

http://www.cisco.com/warp/public/105/voip_monitor.html
(available to nonregistered users)


Tech Note:
Implementing QoS Solutions for H.323 Videoconferencing over IP

http://www.cisco.com/warp/customer/105/video-qos.html
(available to registered users)

http://www.cisco.com/warp/public/105/video-qos.html
(available to nonregistered users)


Voice, Telephony, and Messaging

Configuration Example:
Workaround for Accessing Cisco Unity™ Systems Remotely Using Windows Terminal Services (WTS)

http://www.cisco.com/warp/customer/788/AVVID/wts_workaround.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/wts_workaround.html
(available to nonregistered users)


Tech Note:
Modifying the Default Location for Log Files in Cisco Unity™ Software

http://www.cisco.com/warp/customer/788/AVVID/modify-default-logs.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/modify-default-logs.html
(available to nonregistered users)


Tech Note:
Configuring Cisco IP Phone Speed Dials

http://www.cisco.com/warp/customer/788/AVVID/speed-dials.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/speed-dials.html
(available to nonregistered users)


Tech Note:
User Cannot Access Administrative Reporting Tool (ART) After Integrating Active Directory

http://www.cisco.com/warp/customer/788/AVVID/art_ad_10153.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/art_ad_10153.html
(available to nonregistered users)


Tech Note:
Configuring and Troubleshooting Transparent Common Channel Signaling (CCS)

http://www.cisco.com/warp/customer/788/voip/trans_channel_signal.html
(available to registered users)

http://www.cisco.com/warp/public/788/voip/trans_channel_signal.html
(available to nonregistered users)


Tech Note:
Manually Configuring Cisco Unity™ Dialogic Voice Card Software

http://www.cisco.com/warp/customer/788/AVVID/ManualDialogicConfig.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/ManualDialogicConfig.html
(available to nonregistered users)


Tech Note:
Cisco Unity™ Subscribers Are Deleted When Upgrading NT to Windows 2000

http://www.cisco.com/warp/customer/788/AVVID/upgrade_ntdomain_w2k.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/upgrade_ntdomain_w2k.html
(available to nonregistered users)


Tech Note:
Installation of Attendant Console Prevents CCRA 2.x from Starting

http://www.cisco.com/warp/customer/788/AVVID/ac_apps.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/ac_apps.html
(available to nonregistered users)


Tech Note:
Configuring Cisco Unity™ Software in Mixed-Mode When Exchange 5.5 Servers Are in NT 4 Domains

http://www.cisco.com/warp/customer/788/AVVID/exchange-svr-nt4.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/exchange-svr-nt4.html
(available to nonregistered users)


Tech Note:
Sti Backup Utility in Cisco CallManager Stuck on "Canceling Backup"

http://www.cisco.com/warp/customer/788/AVVID/sti-bu-trbl.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/sti-bu-trbl.html
(available to nonregistered users)


Tech Note:
How to Configure Interactive Call Distribution (ICD) on Cisco Customer Response Application 2.2(1)

http://www.cisco.com/warp/customer/788/AVVID/icd_cra.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/icd_cra.html
(available to nonregistered users)


Tech Note:
Cisco Unity™ Software: Defining the Unity™ Message Repository

http://www.cisco.com/warp/customer/788/AVVID/defining-umr.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/defining-umr.html
(available to nonregistered users)


Tech Note:
Cisco Unity™ 3.0(3) and 3.0(4): Directory Handler Searches Return "failsafe"

http://www.cisco.com/warp/customer/788/AVVID/dirhandler_failsafe.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/dirhandler_failsafe.html
(available to nonregistered users)


Tech Note:
Cisco Unity™ 3.x: Mail Store Does Not Start After Running Configuration Setup

http://www.cisco.com/warp/customer/788/AVVID/mailstore-no-start.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/mailstore-no-start.html
(available to nonregistered users)


Tech Note:
How to Save the Personal Directory for Cisco IP SoftPhone

http://www.cisco.com/warp/customer/788/AVVID/pd_softphone.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/pd_softphone.html
(available to nonregistered users)


Tech Note:
Voice - Understanding How Inbound and Outbound Dial Peers Are Matched on Cisco IOS® Platforms

http://www.cisco.com/warp/customer/788/voip/in_dial_peer_match.html
(available to registered users)

http://www.cisco.com/warp/public/788/voip/in_dial_peer_match.html
(available to nonregistered users)


Tech Note:
Cannot Access Cisco Unity™ System Administrator

http://www.cisco.com/warp/customer/788/AVVID/unityxchg_sysadmin.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/unityxchg_sysadmin.html
(available to nonregistered users)


Tech Note:
Cisco CallManager: Restoring a Lost Administrative Reporting Tool (ART) and Cisco Access Register (CAR) Password

http://www.cisco.com/warp/customer/788/AVVID/restore-art-car-pwd.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/restore-art-car-pwd.html
(available to nonregistered users)


Tech Note:
Cannot Access Administrative Reporting Tool (ART) After Upgrading to Cisco CallManager 3.1(2c)

http://www.cisco.com/warp/customer/788/AVVID/no_access_art.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/no_access_art.html
(available to nonregistered users)


Tech Note:
Using the Meet-Me and Ad Hoc Conferencing Features

http://www.cisco.com/warp/customer/788/AVVID/meetme.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/meetme.html
(available to nonregistered users)


Tech Note:
Catalyst® 4224 Voice Gateway Switch for Data, Voice, and Video

http://www.cisco.com/warp/customer/788/products/cat_4224_switch.html
(available to registered users)

http://www.cisco.com/warp/public/788/products/cat_4224_switch.html
(available to nonregistered users)


White Paper:
Accessing Voice Mail in Multiple Cisco Unity™ Server Environments

http://www.cisco.com/warp/customer/788/AVVID/one_message_button_two_unity_servers.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/one_message_button_two_unity_servers.html
(available to nonregistered users)


White Paper:
Gateway-to-Gatekeeper (H.235) and Gatekeeper-to-Gatekeeper (IZCT) Security Troubleshooting Guide

http://www.cisco.com/warp/customer/788/voip/gw_security.html
(available to registered users)

http://www.cisco.com/warp/public/788/voip/gw_security.html
(available to nonregistered users)


Problem Troubleshooting:
Cisco WebAttendant Blind Transfer Issues

http://www.cisco.com/warp/customer/788/AVVID/wa31_blind_transfer.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/wa31_blind_transfer.html
(available to nonregistered users)


VPN

Configuration Example:
Configuring a Cisco 827 for Point-to-Point Protocol over Ethernet (PPPoE) with VPN IPSec Network Address Translation (NAT) Overloading

http://www.cisco.com/warp/customer/471/vpn_pppoe.html
(available to registered users)

http://www.cisco.com/warp/public/471/vpn_pppoe.html
(available to nonregistered users)


Configuration Example:
Configuring IPSec between Cisco IOS® Routers and Cisco VPN Client Using Certificates

http://www.cisco.com/warp/customer/471/unityclient-ios.html
(available to registered users)

http://www.cisco.com/warp/public/471/unityclient-ios.html
(available to nonregistered users)


Configuration Example:
Configuring the VPN Hardware Client on PIX® 501/506 Version 6.2 for Use with a VPN 3000 Concentrator

http://www.cisco.com/warp/customer/471/pix501506_vpn3k.html
(available to registered users)

http://www.cisco.com/warp/public/471/pix501506_vpn3k.html
(available to nonregistered users)


Configuration Example:
Disabling Internet Connection Sharing (ICS) When Preparing to Install or Upgrade to Cisco VPN Client 3.5.X

http://www.cisco.com/warp/public/471/vpnclient_ics.html
(available to registered users)

http://www.cisco.com/warp/public/471/vpnclient_ics.html
(available to nonregistered users)


White Paper:
Compatible Systems Tech Notes: MicroRouter 2200R Specification Sheet

http://www.cisco.com/warp/customer/707/cscsupport/tech_notes/spec_sheets/2200.html
(available to registered users)

http://www.cisco.com/warp/public/707/cscsupport/tech_notes/spec_sheets/2200.html
(available to nonregistered users)


White Paper:
Compatible Systems Tech Notes: MicroRouter 2220R and 2270R Specification Sheet

http://www.cisco.com/warp/customer/707/cscsupport/tech_notes/spec_sheets/2220_2270.html
(available to registered users)

http://www.cisco.com/warp/public/707/cscsupport/tech_notes/spec_sheets/2220_2270.html
(available to nonregistered users)


White Paper:
Compatible Systems Tech Notes: RISC Router 2900i Specification Sheet

http://www.cisco.com/warp/customer/707/cscsupport/tech_notes/spec_sheets/2900.html
(available to registered users)

http://www.cisco.com/warp/public/707/cscsupport/tech_notes/spec_sheets/2900.html
(available to nonregistered users)


WAN

Configuration Example:
Configuring Distributed Traffic Shaping (DTS)

http://www.cisco.com/warp/customer/125/vf_distributed_traffic_shaping_22600.html
(available to registered users)

http://www.cisco.com/warp/public/125/vf_distributed_traffic_shaping_22600.html
(available to nonregistered users)


TAC Newsletter Archive

To view past issues of the Cisco TAC Newsletter, please visit:

http://www.cisco.com/tac/newsletter


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