Cisco Logo Cisco Technical Assistance Center (TAC)
Newsletter
TAC Certified
Vol. 4, No. 4 April 2002 Unmatched Online Technical Support www.cisco.com/tac
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In This Issue:
What's Hot
Online Technical Training Opportunities
CCIE® Central

Access
Access: Broadband Cable
Access: DSL
ATM
Customer Contact Software
LAN
Network Management Software (NMS)
Network Security
Optical Platforms
Routers
TCP/IP: IP Routing
Voice, Telephony, and Messaging
VPN
WAN Switches

TAC Newsletter Archive
About This Newsletter

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What's Hot

TAC Case Open Tool - UPDATE:
"Recommendation" Feature Offers Immediate Solutions

Every time you open a technical support case online, the Cisco TAC Case Open tool's "recommendation" feature gives you a customized list of solutions selected by TAC engineers.

Simply fill out three drop-down fields describing your situation, and the TAC Case Open tool instantly displays links to documents and tools that may resolve your issue right away. If you still need help, you can continue the process of sending your case to a TAC engineer.

Be sure to check the solutions the TAC Case Open tool recommends next time you open a case online:

http://www.cisco.com/tac/newsletter/040902_case_open_tool.html
(available to registered users only)


SNMP Object Navigator Tool - NEW:
Simplify MIB Management in Simple Network Management Protocol (SNMP) Networks

The new Cisco SNMP Object Navigator tool offers you an easy way to keep track of Management Information Bases (MIBs) in networks using SNMP. The SNMP Object Navigator tool lets you:

  • Translate SNMP object identification (OID) numbers into object names
  • View SNMP objects in a hierarchical tree to illustrate peer and parent MIBs
  • Find the MIB file where an object resides
  • Search MIB files for details about objects
  • Search for objects using only partial text names or partial function descriptions

Try out the new SNMP Object Navigator tool today:

http://www.cisco.com/tac/newsletter/040902_snmp_obj_nav_tool.html
(available to registered users only)


IP Routing Protocols Top Issues - UPDATED:
Four New Documents Help Troubleshoot IP Routing Protocols

The updated "IP Routing Protocols Top Issues" page now offers expanded technical support for widely deployed protocols such as BGP, EIGRP, OSPF, MPLS, HSRP, and IP multicast. New and updated documents include:

  • Troubleshooting Border Gateway Protocol (BGP) -- New
  • Troubleshooting Enhanced Interior Gateway Routing Protocol (EIGRP) -- New
  • Troubleshooting Open Shortest Path First (OSPF) -- New
  • Tunneling IP multicast packets through a PIX® Firewall -- New
  • Understanding and troubleshooting Hot Standby Routing Protocol (HSRP) problems in Catalyst Switch networks -- Updated
  • Sample configurations for load sharing with BGP in single- and multi-homed environments -- Updated
  • OSPF frequently asked questions (FAQs) -- Updated
  • Redistributing routing protocols -- Updated

For help with any of the IP routing protocols, check first with the "IP Routing Protocols Top Issues" page:

http://www.cisco.com/tac/newsletter/040902_ip_routing_protocols_top_issues.html


LAN Technologies Sample Configurations - UPDATED:
Configure LAN Products and Technologies with Ease

The updated "LAN Technologies Index" page offers a variety of lab-tested sample configurations for LAN technologies, complete with detailed explanations. Cisco TAC engineers update these resources regularly, giving you the benefit of their experience in installing and configuring LAN products. Some of the available resources include:

Put the many configurations at the "LAN Technologies Index" page to work for you:

http://www.cisco.com/tac/newsletter/040902_lan_tech_sample_config.html


Stack Decoder Tool - ENHANCED:
Improved Analysis of Cisco Router "show stack" Command Output

To help you handle an unexpected reboot/reload, the Cisco TAC Stack Decoder tool now offers more precise analysis of a Cisco IOS® Software router's "show stack" command output.

The Stack Decoder's algorithm for analyzing an IOS router's "show stack" command output follows TAC engineers' support processes. By pasting "show stack" output into the Stack Decoder, you now receive the same short list of resolution suggestions that TAC engineers would provide.

Let the Stack Decoder clarify your "show stack" output:

http://www.cisco.com/tac/newsletter/040902_stack_decoder.html
(available to registered users only)


Troubleshooting Assistant Tool - ENHANCED:
New Knowledge Bases for VPN and CallManager IP Phone

The Cisco Troubleshooting Assistant tool's interactive diagnostics now help you isolate and resolve Virtual Private Network (VPN) and CallManager IP Phone issues.

The new VPN knowledge base provides solutions for configuration, hardware, and performance issues, including IP Security (IPSec), in the following topologies:

  • PIX® to Cisco Unity™ Client (VPN Client 3.x)
  • PIX to Cisco Secure VPN Client (1.0, 1.1)
  • PIX to Cisco VPN Client 2.5
  • PIX LAN-to-LAN

The new CallManager IP Phone knowledge base provides solutions for a wide range of CallManager IP Phone issues, such as:

  • Phone startup, registration, and reachability
  • Voice quality
  • Directory
  • Supplemental services (park, pickup, group pickup, etc.)
  • Extension mobility
  • Music on hold
  • Issues with the Cisco 7935 IP Conference Phone

Take advantage of these and many other knowledge bases available from the Troubleshooting Assistant home page:

http://www.cisco.com/tac/newsletter/040902_troubleshooting_assistant.html
(available to registered users only)


WAN Switching Top Issues - UPDATED:
New and Updated Resources for Key WAN Switching Issues

The "WAN Switching Top Issues" page provides expanded technical support resources in the following six topic areas, which cover typical issues around Cisco IGX, BPX®, and MGX® switches:

  • Configuring and troubleshooting Asynchronous Transfer Mode (ATM) and ATM-Frame Connections
  • Upgrading IGX/BPX switches and IGX/BPX modules
  • Upgrading MGX 8250/8850
  • Clocking
  • Trunk failures
  • Voice/Universal Voice Module (UVM)/Channelized Voice Module (CVM)

When you need to resolve WAN switching issues, start with the "WAN Switching Top Issues" page:

http://www.cisco.com/tac/newsletter/040902_wan_switching_top_issues.html


ATM Top Issues - UPDATED:
Expanded ATM Support Now Available

The "ATM Top Issues" page features 12 topics that cover the most common issues related to Asynchronous Transfer Mode (ATM), LAN emulation (LANE), Circuit Emulation, and permanent virtual circuits (PVCs). The following topics contain new or updated resources:

  • Using operation, administration, and maintenance (OAM) for PVC management
  • Troubleshooting input and output drops on ATM router interfaces
  • Hardware/software compatibility issues and Cisco IOS® Software upgrades
  • Configuring and troubleshooting inverse multiplexing over ATM (IMA)
  • ATM hardware-related issues
  • Troubleshooting links down and connectivity issues on ATM networks
  • Troubleshooting PVCs
  • Configuring and troubleshooting LANE issues
  • Configuring PVCs
  • ATM to Frame Relay (FR) interworking
  • Troubleshooting high latency and slow performance in ATM networks

Keep your ATM network robust and flexible with the "ATM Top Issues" page:

http://www.cisco.com/tac/newsletter/040902_atm_top_issues.html


Networkers 2002 Conferences - UPDATE:
Register Before May 12 for $200 (USD) Discount

Attend the Networkers 2002 "World of Solutions" and meet with other networking professionals to learn how to increase your network's availability, accessibility, security, and mobility, and to find the training you need to advance your career.

For this year's event, contact your account manager and request a One-on-One Engineering Meeting, where you can share "big picture" ideas about the future of networking with Cisco engineers. If you do not have contact information for your account manager, please visit:

http://www.cisco.com/tac/newsletter/040902_cisco_worldwide_contacts.html

You can also sign up for a day-long Power Session, a comprehensive tutorial covering current networking issues. Sessions fill up quickly, so register soon. Power Session topics include:

  • IP multicast
  • Building end-to-end IP telephony
  • Router architecture
  • Implementing a Network Operations Center (NOC)
  • Deploying 802.11 wireless
  • CCIE® certification

This year's events take place in two locations:

  • San Diego, CA: June 24-28
  • Orlando, FL: July 8-12

For more information and to register for Networkers 2002, visit:

http://www.cisco.com/tac/newsletter/040902_networkers_2002.html


Online Technical Training Opportunities

Cisco TAC Web Seminars - NEW:
Register Now for New "IP Routing Protocol Issues" Seminar

The Cisco TAC introduces its newest technology-specific seminar, "Cisco TAC Web Seminars: IP Routing Protocol Issues." When you attend this free, one-hour seminar, you will be able to discuss specific IP routing protocol issues with Cisco experts via chat, and you will learn how to access the same online technical support resources Cisco TAC engineers use. Specifically, you will find out how to navigate the Cisco TAC Web site to:

  • Discover solutions to the most common IP routing problems
  • Use online troubleshooting tools to pinpoint problems and identify potential solutions
  • Open an IP routing protocol case online to benefit from solutions proposed by the "recommendation" feature
  • Research and troubleshoot software bugs related to IP routing protocols
  • Find answers to "how to" and configuration questions for protocols such as Border Gateway Protocol (BGP), Enhanced Interior Gateway Routing Protocol (EIGRP), Open Shortest Path First (OSPF), and many more

Enhance your network skills by attending the "Cisco TAC Web Seminars: IP Routing Protocol Issues." Seating is limited and reservations are required, so be sure to register today at:

http://www.cisco.com/tac/newsletter/040902_tac_web_sem.html


Networking Professionals Connection - NEW:
Discussion Forums, TechTalks, and "Ask the Expert" Events

Networking Professionals Connection is an interactive Web site where you can share questions, suggestions, and information about Cisco networking products and technologies. This site also offers discussion forums on networking topics such as virtual private networks (VPNs), network security, voice and video, and more.

Current offerings include:

Visit the Networking Professionals Connection to join a discussion, register for a TechTalk, and to find out about other upcoming events on networking topics:

http://www.cisco.com/tac/newsletter/040902_net_pro_conn.html


TAC E-Learning Solutions - NEW:
New Videos and Audios on Demand Cover Voice, Telephony, and Messaging

The TAC e-Learning Solutions site features several new 15- to 30-minute audio on demand and video on demand training modules, covering voice, telephony, and messaging (VTM) topics such as:

  • CallManager 3.2 enhancements
  • Troubleshooting echo in IP telephony (IPT) networks
  • Configuring and troubleshooting small IPT networks
  • How does a Cisco IP Phone work?
  • IP Phone features in CallManager 3.1
  • Music on hold (MoH) resources in CallManager 3.1
  • Media resources in CallManager 3.1 (parts 1 and 2)
  • Troubleshooting CallManager 3.1

Visit the TAC e-Learning Solutions site for these and a host of other training offerings in all the major Cisco network technologies:

http://www.cisco.com/tac/newsletter/040902_tac_elearning_solutions.html


CCIE® Central

CCIE Central - UPDATE:
In the Spotlight: CCIE #4110, Michael Purcell, Cisco Systems, Inc.

Michael Purcell, a systems engineer with the Cisco Inside Sales Organization, is the subject of this month's CCIE "In the Spotlight" article. Purcell first achieved CCIE® certification status in September 1998. Subsequently, he attained three more CCIE certifications: ISP Dial in April 2001, SNA IP in July 2001, and Security in January 2002.

To learn more about Michael Purcell and his unprecedented achievement of four separate CCIE certifications, access the full article at:

http://www.cisco.com/tac/newsletter/040902_ccie_spotlight.html

To learn more about the CCIE program, visit the CCIE Web site:

http://www.cisco.com/tac/newsletter/040902_ccie.html


Access

Tech Note:
ISDN BRI Troubleshooting Flowchart

http://www.cisco.com/warp/customer/129/isdn_20602.html
(available to registered users)

http://www.cisco.com/warp/public/129/isdn_20602.html
(available to nonregistered users)


Access: Broadband Cable

Tech Note:
Understanding Data Throughput in a DOCSIS World

http://www.cisco.com/warp/customer/109/data_thruput_docsis_world_19220.shtml
(available to registered users)

http://www.cisco.com/warp/public/109/data_thruput_docsis_world_19220.shtml
(available to nonregistered users)


Tech Note:
How to Obtain a DOCSIS 1.1 Image for the Cable Modem Termination System (CMTS)

http://www.cisco.com/warp/customer/109/top_issues/cable/obtain_docsis_image_subpg.html
(available to registered users)

http://www.cisco.com/warp/public/109/top_issues/cable/obtain_docsis_image_subpg.html
(available to nonregistered users)


Tech Note:
N+1 Tips and Configuration for the uBR 10K with MC28C Cards

http://www.cisco.com/warp/customer/109/n_1_ubr10k_19135_1.shtml
(available to registered users)

http://www.cisco.com/warp/public/109/n_1_ubr10k_19135_1.shtml
(available to nonregistered users)


Access: DSL

How To:
Cisco 827 Router Configuration and Troubleshooting Guide

http://www.cisco.com/warp/customer/794/827guide.html
(available to registered users)

http://www.cisco.com/warp/public/794/827guide.html
(available to nonregistered users)


Tech Note:
Cisco 6400 Series Broadband Aggregate Router Hardware Troubleshooting Guide

http://www.cisco.com/warp/customer/794/top_issues/dsl/top_6400hw_trblshoot.html
(available to registered users)

http://www.cisco.com/warp/public/794/top_issues/dsl/top_6400hw_trblshoot.html
(available to nonregistered users)


ATM

Tech Note:
Understanding v1.1 of the Inverse Multiplexing over ATM (IMA) Specification

http://www.cisco.com/warp/customer/121/ima1dot1_19006.shtml
(available to registered users)

http://www.cisco.com/warp/public/121/ima1dot1_19006.shtml
(available to nonregistered users)


Customer Contact Software

How To:
Using the Cisco Special File Access Publication Tool

http://www.cisco.com/warp/customer/78/accessfiles.html
(available to registered users)

http://www.cisco.com/warp/public/78/accessfiles.html
(available to nonregistered users)


FAQs:
Why Does the ICM Logger Database Not Save Five-Minute Data?

http://www.cisco.com/warp/customer/78/5_minute.html
(available to registered users)

http://www.cisco.com/warp/public/78/5_minute.html
(available to nonregistered users)


FAQs:
Explaining the ICM Event: "The router state size of 31 MB has grown beyond the alarm limit of 30 MB."

http://www.cisco.com/warp/customer/78/ICM_Event.html
(available to registered users)

http://www.cisco.com/warp/public/78/ICM_Event.html
(available to nonregistered users)


White Paper:
Using Database Triggers with Blended Agent to Do Application-Specific Processing

http://www.cisco.com/warp/customer/78/blendedagent.html
(available to registered users)

http://www.cisco.com/warp/public/78/blendedagent.html
(available to nonregistered users)


LAN

How To:
How to Upgrade Software Images on Catalyst® Switch Layer 3 Modules

http://www.cisco.com/warp/customer/473/129.html
(available to registered users)

http://www.cisco.com/warp/public/473/129.html
(available to nonregistered users)


How To:
How To Troubleshoot Unicast IP Routing Cisco Express Forwarding on Catalyst® 6000s with a Supervisor 2 in Hybrid Mode

http://www.cisco.com/warp/customer/473/128.html
(available to registered users)

http://www.cisco.com/warp/public/473/128.html
(available to nonregistered users)


Tech Note:
Understanding EtherChannel® Inconsistency Detection

http://www.cisco.com/warp/customer/473/127.html
(available to registered users)

http://www.cisco.com/warp/public/473/127.html
(available to nonregistered users)


Network Management Software (NMS)

How To:
How to Remove GHOST Dynamic Resource Records

http://www.cisco.com/warp/customer/477/CNR/DynamicDNS-18944.shtml
(available to registered users)

http://www.cisco.com/warp/public/477/CNR/DynamicDNS-18944.shtml
(available to nonregistered users)


Tech Note:
DLSw Traps and SNMP-3-TRAPBLOCK Messages

http://www.cisco.com/warp/customer/477/SNMP/trapblockmsg.shtml
(available to registered users)

http://www.cisco.com/warp/public/477/SNMP/trapblockmsg.shtml
(available to nonregistered users)


Tech Note:
Securing Simple Network Management Protocol (SNMP)

http://www.cisco.com/warp/customer/477/SNMP/snmpsecurity-20370.html
(available to registered users)

http://www.cisco.com/warp/public/477/SNMP/snmpsecurity-20370.html
(available to nonregistered users)


Network Security

How To:
Permitting PPTP Connections Through the PIX® Firewall

http://www.cisco.com/warp/customer/110/pix_pptp.html
(available to registered users)

http://www.cisco.com/warp/public/110/pix_pptp.html
(available to nonregistered users)


Tech Note:
Troubleshooting CiscoSecure ACS for UNIX

http://www.cisco.com/warp/customer/480/tsunix.html
(available to registered users)

http://www.cisco.com/warp/public/480/tsunix.html
(available to nonregistered users)


Optical Platforms

Sample Configuration:
Configuring Frame Relay Encapsulation on Cisco 12000 Series POS Interfaces

http://www.cisco.com/warp/customer/127/frame_19180.html
(available to registered users)

http://www.cisco.com/warp/public/127/frame_19180.html
(available to nonregistered users)


Tech Note:
Configuring the Channel Number and Line Direction Setting on an RXT

http://www.cisco.com/warp/customer/127/ONS_15800/rxset_18981.html
(available to registered users)

http://www.cisco.com/warp/public/127/ONS_15800/rxset_18981.html
(available to nonregistered users)


Tech Note:
Configuring the netosi.cfg File

http://www.cisco.com/warp/customer/127/ONS_15800/netosi_19342.html
(available to registered users)

http://www.cisco.com/warp/public/127/ONS_15800/netosi_19342.html
(available to nonregistered users)


Tech Note:
Setting the Optical Amplifier Line Direction

http://www.cisco.com/warp/customer/127/ONS_15800/oald_19340.html
(available to registered users)

http://www.cisco.com/warp/public/127/ONS_15800/oald_19340.html
(available to nonregistered users)


Tech Note:
Cisco ONS 15801 Board Alarms

http://www.cisco.com/warp/customer/127/ONS_15800/board_18927.html
(available to registered users)

http://www.cisco.com/warp/public/127/ONS_15800/board_18927.html
(available to nonregistered users)


Tech Note:
Setting the Power Class on an Amplifier

http://www.cisco.com/warp/customer/127/ONS_15800/power_19341.html
(available to registered users)

http://www.cisco.com/warp/public/127/ONS_15800/power_19341.html
(available to nonregistered users)


Routers

Tech Note:
Troubleshooting Cisco IOS® Software Scheduler-Related Error Messages

http://www.cisco.com/warp/customer/63/scheduler_12422.html
(available to registered users)

http://www.cisco.com/warp/public/63/scheduler_12422.html
(available to nonregistered users)


Tech Note:
Troubleshooting Bus Error Exceptions

http://www.cisco.com/warp/customer/63/ts_buserror.html
(available to registered users)

http://www.cisco.com/warp/public/63/ts_buserror.html
(available to nonregistered users)


TCP/IP: IP Routing

Sample Configuration:
Configuring an Inter-AS MPLS VPN Using VPNv4 eBGP Sessions Between ASBRs

http://www.cisco.com/warp/customer/105/interasvpn.html
(available to registered users)

http://www.cisco.com/warp/public/105/interasvpn.html
(available to nonregistered users)


Tech Note:
How to Verify Cisco Express Forwarding Switching

http://www.cisco.com/warp/customer/105/cef_whichpath.html
(available to registered users)

http://www.cisco.com/warp/public/105/cef_whichpath.html
(available to nonregistered users)


Tech Note:
Troubleshooting Load Balancing over Parallel Links Using Cisco Express Forwarding

http://www.cisco.com/warp/customer/105/loadbal_cef.html
(available to registered users)

http://www.cisco.com/warp/public/105/loadbal_cef.html
(available to nonregistered users)


Tech Note:
Troubleshooting Prefix Inconsistencies with Cisco Express Forwarding

http://www.cisco.com/warp/customer/105/cefincon.html
(available to registered users)

http://www.cisco.com/warp/public/105/cefincon.html
(available to nonregistered users)


Tech Note:
Troubleshooting Incomplete Adjacencies with Cisco Express Forwarding

http://www.cisco.com/warp/customer/105/cef_incomp.html
(available to registered users)

http://www.cisco.com/warp/public/105/cef_incomp.html
(available to nonregistered users)


Voice, Telephony, and Messaging

How To:
Restoring Functionality of Cisco System Processing Engine (SPE) 310 Running Core Software that Has Been Replaced on Cisco ICS7750

http://www.cisco.com/warp/customer/788/AVVID/appSPE_replace.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/appSPE_replace.html
(available to nonregistered users)


How To:
Installing a New Core Cisco SPE 310 Card to Support Voice and Messaging Applications

http://www.cisco.com/warp/customer/788/AVVID/appSPE_install.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/appSPE_install.html
(available to nonregistered users)


How To:
How to Troubleshoot Cisco Multiservice Route Processor (MRP) and Cisco Analog Interface (ASI) Cards Discovery and Bootup Problems with the Cisco ICS 7750

http://www.cisco.com/warp/customer/788/AVVID/mrpts.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/mrpts.html
(available to nonregistered users)


How To:
Assigning Multiple/Alternate Extensions to the Same Cisco Unity™ 2.4.6 Mailbox

http://www.cisco.com/warp/customer/788/AVVID/2ext_same_mailbox.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/2ext_same_mailbox.html
(available to nonregistered users)


White Paper:
Troubleshooting and Understanding Cisco Gatekeeper Bandwidth Management

http://www.cisco.com/warp/customer/788/voip/gk_bw_mgmt.html
(available to registered users)

http://www.cisco.com/warp/public/788/voip/gk_bw_mgmt.html
(available to nonregistered users)


Tech Note:
Configuring Cisco Unity™ Traces with MaestroTools.exe

http://www.cisco.com/warp/customer/788/AVVID/unity_trace_maestrotools.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/unity_trace_maestrotools.html
(available to nonregistered users)


Problem and Solution:
Cisco 79XX Phone Stuck with 3.1(x) Load, Will Not Connect to CallManager

http://www.cisco.com/warp/customer/788/AVVID/79xx_nocon_ccm_5278.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/79xx_nocon_ccm_5278.html
(available to nonregistered users)


Problem and Solution:
Cisco Unity™ VMO Error: "The custom form could not be opened."

http://www.cisco.com/warp/customer/788/AVVID/vmo_error_custom_form.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/vmo_error_custom_form.html
(available to nonregistered users)


VPN

Sample Configuration:
Configuring a Router-to-Router LAN-to-LAN Tunnel with a Router Initiating IKE Aggressive Mode

http://www.cisco.com/warp/customer/707/initaggr.html
(available to registered users)

http://www.cisco.com/warp/public/707/initaggr.html
(available to nonregistered users)


Sample Configuration:
Configuring IPSec Between a Cisco IOS® Router and a Cisco VPN Client 3.x for Windows

http://www.cisco.com/warp/customer/471/ios-unity.html
(available to registered users)

http://www.cisco.com/warp/public/471/ios-unity.html
(available to nonregistered users)


How To:
Troubleshooting the PIX® Firewall to Pass Data Traffic on an Established IPSec Tunnel

http://www.cisco.com/warp/customer/110/ipsec_tun_pass_data.html
(available to registered users)

http://www.cisco.com/warp/public/110/ipsec_tun_pass_data.html
(available to nonregistered users)


How To:
Configuring an IPSec Tunnel Between a Mac OS X PC with the Cisco VPN 3000 Client 3.5 and the VPN 3000 Concentrator

http://www.cisco.com/warp/customer/471/vpn3k_MAC_os.html
(available to registered users)

http://www.cisco.com/warp/public/471/vpn3k_MAC_os.html
(available to nonregistered users)


How To:
Configuring L2TP over IPSec from a Windows 2000 or XP Client to a Cisco VPN 3000 Series Concentrator Using Pre-Shared Keys

http://www.cisco.com/warp/customer/471/vpn3k_l2tp.html
(available to registered users)

http://www.cisco.com/warp/public/471/vpn3k_l2tp.html
(available to nonregistered users)


How To:
Configuring an Entrust Certificate Server for Use With the Cisco VPN 5000 Concentrator and Cisco VPN 5000 Client Connections

http://www.cisco.com/warp/customer/471/vpn5k-entrust.html
(available to registered users)

http://www.cisco.com/warp/public/471/vpn5k-entrust.html
(available to nonregistered users)


Tech Note:
Loading Cisco VPN 3000 Series Concentrator MIBs

http://www.cisco.com/warp/customer/471/vpn3K_mibs.html
(available to registered users)

http://www.cisco.com/warp/public/471/vpn3K_mibs.html
(available to nonregistered users)


Tech Note:
Logging Out of a Cisco VPN 3000 Concentrator Using SNMP Commands and MIBs

http://www.cisco.com/warp/customer/471/vpn3k_logout.html
(available to registered users)

http://www.cisco.com/warp/public/471/vpn3k_logout.html
(available to nonregistered users)


Tech Note:
How to Manually Uninstall the Cisco VPN 5000 Client 5.1.x on Linux

http://www.cisco.com/warp/customer/471/vpn5k_linux.html
(available to registered users)

http://www.cisco.com/warp/public/471/vpn5k_linux.html
(available to nonregistered users)


Tech Note:
Installing and Uninstalling the Cisco VPN Client 3.5 for Mac OS 10.1

http://www.cisco.com/warp/customer/471/vpnclient_mac10.html
(available to registered users)

http://www.cisco.com/warp/public/471/vpnclient_mac10.html
(available to nonregistered users)


WAN Switches

Tech Note:
ATM to Frame-Relay Service Interworking Sample Configurations

http://www.cisco.com/warp/customer/74/siw-20374.htm
(available to registered users)

http://www.cisco.com/warp/public/74/siw-20374.htm
(available to nonregistered users)


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