TAC Case Open Tool - UPDATE:
Every time you open a technical support case online, the Cisco TAC Case Open tool's "recommendation" feature gives you a customized list of solutions selected by TAC engineers.
Simply fill out three drop-down fields describing your situation, and the TAC Case Open tool instantly displays links to documents and tools that may resolve your issue right away. If you still need help, you can continue the process of sending your case to a TAC engineer.
Be sure to check the solutions the TAC Case Open tool recommends next time you open a case online:
SNMP Object Navigator Tool - NEW:
The new Cisco SNMP Object Navigator tool offers you an easy way to keep track of Management Information Bases (MIBs) in networks using SNMP. The SNMP Object Navigator tool lets you:
Try out the new SNMP Object Navigator tool today:
IP Routing Protocols Top Issues - UPDATED:
The updated "IP Routing Protocols Top Issues" page now offers expanded technical support for widely deployed protocols such as BGP, EIGRP, OSPF, MPLS, HSRP, and IP multicast. New and updated documents include:
For help with any of the IP routing protocols, check first with the "IP Routing Protocols Top Issues" page:
LAN Technologies Sample Configurations - UPDATED:
The updated "LAN Technologies Index" page offers a variety of lab-tested sample configurations for LAN technologies, complete with detailed explanations. Cisco TAC engineers update these resources regularly, giving you the benefit of their experience in installing and configuring LAN products. Some of the available resources include:
Put the many configurations at the "LAN Technologies Index" page to work for you:
Stack Decoder Tool - ENHANCED:
To help you handle an unexpected reboot/reload, the Cisco TAC Stack Decoder tool now offers more precise analysis of a Cisco IOS® Software router's "show stack" command output.
The Stack Decoder's algorithm for analyzing an IOS router's "show stack" command output follows TAC engineers' support processes. By pasting "show stack" output into the Stack Decoder, you now receive the same short list of resolution suggestions that TAC engineers would provide.
Let the Stack Decoder clarify your "show stack" output:
Troubleshooting Assistant Tool - ENHANCED:
The Cisco Troubleshooting Assistant tool's interactive diagnostics now help you isolate and resolve Virtual Private Network (VPN) and CallManager IP Phone issues.
The new VPN knowledge base provides solutions for configuration, hardware, and performance issues, including IP Security (IPSec), in the following topologies:
The new CallManager IP Phone knowledge base provides solutions for a wide range of CallManager IP Phone issues, such as:
Take advantage of these and many other knowledge bases available from the Troubleshooting Assistant home page:
WAN Switching Top Issues - UPDATED:
The "WAN Switching Top Issues" page provides expanded technical support resources in the following six topic areas, which cover typical issues around Cisco IGX, BPX®, and MGX® switches:
When you need to resolve WAN switching issues, start with the "WAN Switching Top Issues" page:
ATM Top Issues - UPDATED:
The "ATM Top Issues" page features 12 topics that cover the most common issues related to Asynchronous Transfer Mode (ATM), LAN emulation (LANE), Circuit Emulation, and permanent virtual circuits (PVCs). The following topics contain new or updated resources:
Keep your ATM network robust and flexible with the "ATM Top Issues" page:
Networkers 2002 Conferences - UPDATE:
Attend the Networkers 2002 "World of Solutions" and meet with other networking professionals to learn how to increase your network's availability, accessibility, security, and mobility, and to find the training you need to advance your career.
For this year's event, contact your account manager and request a One-on-One Engineering Meeting, where you can share "big picture" ideas about the future of networking with Cisco engineers. If you do not have contact information for your account manager, please visit:
You can also sign up for a day-long Power Session, a comprehensive tutorial covering current networking issues. Sessions fill up quickly, so register soon. Power Session topics include:
This year's events take place in two locations:
For more information and to register for Networkers 2002, visit:
Online Technical Training Opportunities
Cisco TAC Web Seminars - NEW:
The Cisco TAC introduces its newest technology-specific seminar, "Cisco TAC Web Seminars: IP Routing Protocol Issues." When you attend this free, one-hour seminar, you will be able to discuss specific IP routing protocol issues with Cisco experts via chat, and you will learn how to access the same online technical support resources Cisco TAC engineers use. Specifically, you will find out how to navigate the Cisco TAC Web site to:
Enhance your network skills by attending the "Cisco TAC Web Seminars: IP Routing Protocol Issues." Seating is limited and reservations are required, so be sure to register today at:
Networking Professionals Connection - NEW:
Networking Professionals Connection is an interactive Web site where you can share questions, suggestions, and information about Cisco networking products and technologies. This site also offers discussion forums on networking topics such as virtual private networks (VPNs), network security, voice and video, and more.
Current offerings include:
Visit the Networking Professionals Connection to join a discussion, register for a TechTalk, and to find out about other upcoming events on networking topics:
TAC E-Learning Solutions - NEW:
The TAC e-Learning Solutions site features several new 15- to 30-minute audio on demand and video on demand training modules, covering voice, telephony, and messaging (VTM) topics such as:
Visit the TAC e-Learning Solutions site for these and a host of other training offerings in all the major Cisco network technologies:
CCIE Central - UPDATE:
Michael Purcell, a systems engineer with the Cisco Inside Sales Organization, is the subject of this month's CCIE "In the Spotlight" article. Purcell first achieved CCIE® certification status in September 1998. Subsequently, he attained three more CCIE certifications: ISP Dial in April 2001, SNA IP in July 2001, and Security in January 2002.
To learn more about Michael Purcell and his unprecedented achievement of four separate CCIE certifications, access the full article at:
To learn more about the CCIE program, visit the CCIE Web site:
Access: Broadband Cable
Customer Contact Software
Network Management Software (NMS)
TCP/IP: IP Routing
Voice, Telephony, and Messaging
Problem and Solution:
Problem and Solution:
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