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What's Hot Case Open Tool - UPDATE: Open your Priority 3 (P3) and Priority 4 (P4) technical support cases via the Cisco TAC Web Site's Case Open tool. The Case Open tool offers you four key benefits:
Note that P3 cases involve impaired network performance while business operations remain functional, and P4 cases include requests for information or assistance with installation and configuration. Speed the resolution of your P3 or P4 case by using the Case Open Tool: http://www.cisco.com/tac/newsletter/030602_case_open_tool.html Access Dial Top Issues - UPDATED: The "Access Dial Top Issues" page offers the latest troubleshooting information for Cisco access products and technologies, including the following topics:
Go first to the "Access Dial Top Issues" section when you have access questions: http://www.cisco.com/tac/newsletter/030602_top_issues_access_dial_up.html DSL Top Issues - UPDATED: The updated "DSL Top Issues" page provides the latest troubleshooting information on Cisco digital subscriber line (DSL) technology. The most common DSL issues can be resolved with the following five resources:
Whether provisioning a WAN with DSL service or wiring your office for DSL telecommuting, check out the updated "DSL Top Issues" page today: http://www.cisco.com/tac/newsletter/030602_dsl_top_issues.html PIX Firewall Top Issues - UPDATED: The "PIX® Firewall Top Issues" section offers 46 documents rated by customers as being the most useful in solving PIX Firewall-related concerns, including:
Visit the updated "PIX Firewall Top Issues" section to view all 46 top-rated PIX documents: http://www.cisco.com/tac/newsletter/030602_pix_firewall_top_issues.html Cable Top Issues - UPDATED: The "Cable Top Issues" section now includes four new documents concerning cable networks:
Take advantage of these and other helpful resources covering issues with cable networks using Cisco uBR cable modems, uBR CMTS, Cisco Network Registrar (CNR), RateMUX™, and DOCSIS at the "Cable Top Issues" section: http://www.cisco.com/tac/newsletter/030602_cable_top_issues.html Wireless Top Issues - UPDATED: The "Wireless Top Issues" page provides support information related to Cisco Aironet® Series wireless LAN (WLAN) equipment, including four new documents:
Discover the extensive Aironet WLAN resources at the "Wireless Top Issues" page today: http://www.cisco.com/tac/newsletter/030602_wireless_top_issues.html IBM Top Issues - UPDATED: The "IBM Top Issues" section covers common issues arising in networks using IBM technologies, such as data-link switching (DLSw+), source-route bridging (SRB), channel interface processor (CIP), serial tunneling (STUN), block serial tunneling (BSTUN), and Token Ring. These online documents contain technical advice from TAC experts on topics such as:
Maintain compatibility between IBM and Cisco technologies by visiting the updated "IBM Top Issues" section: http://www.cisco.com/tac/newsletter/030602_ibm_top_issues.html Content Networking Top Issues - UPDATED: The updated "Content Networking Top Issues" section covers the most common issues related to Cisco CSS 11000 Series Content Services Switch, LocalDirector, CacheEngine, and Web Cache Communication Protocol (WCCP), including:
Let the updated "Content Networking Top Issues" section help you achieve optimal content delivery: http://www.cisco.com/tac/newsletter/030602_content_networking_top_issues.html Software Advisor Tool - NEW: The new Software Advisor tool is Cisco TAC's most comprehensive utility for determining compatibility and feature information for Cisco IOS® Software and Cisco Catalyst® Operating System software, enabling you to:
Try out the new Software Advisor tool today: http://www.cisco.com/tac/newsletter/030602_sw_advisor.html Output Interpreter - UPDATED: The Output Interpreter now includes expanded support for common errors with Cisco IOS Firewall, Network Address Translation (NAT), IPSec-Virtual Private Network (VPN), and Cisco Secure PIX Firewall configurations. Paste the output from the following commands into the Output Interpreter for an instant analysis that includes identification of potential problems and suggestions for resolution:
See what the Output Interpreter has to say about your network configuration: http://www.cisco.com/tac/newsletter/030602_output_interpreter.html Network Time Protocol: Best Practices White Paper - NEW: The new Cisco "Network Time Protocol: Best Practices White Paper" describes a process for conducting network management functions with the Network Time Protocol (NTP). When you synchronize time measurement across your Cisco IP-based network, you can more accurately analyze quality of service (QoS) metrics. Highlights of this white paper include:
Establish reliable time synchronization processes in your network with the new Cisco "Network Time Protocol: Best Practices White Paper": http://www.cisco.com/tac/newsletter/030602_network_time_protocol_wp.html Networkers 2002 Conferences - UPDATE: Attend the Networkers 2002 World of Solutions and meet with other networking professionals to get the training and information necessary to keep up with Cisco technologies, solutions, and products. Along with a week-long schedule of group training opportunities, Networkers 2002 also offers the Design Clinic, where you can drop in anytime. Here you will meet Cisco certified experts one-on-one to receive practical solutions and design recommendations for your most challenging network issues. After registering for Networkers 2002, you can also sign up for one free Cisco Career Certifications test. Testing for CCNA®, CCNP®, CCDA®, CCDP®, CCIP™ certifications, and CCIE® qualification is available on a first-come, first-served basis to those who preregister. This year's events take place in two locations in North America:
To register for and get more information about Networkers 2002, visit: http://www.cisco.com/tac/newsletter/030602_networkers.html Online Technical Training Opportunities Cisco TAC Web Seminars - UPDATE: Learn to use the same resources that Cisco TAC engineers employ to resolve technical support cases. Register today for free, online seminars that show you how the Cisco TAC Web Site can help you troubleshoot and maintain your networks. The "General Overview" seminar introduces you to the wealth of documentation and tools that make the Cisco TAC Web Site your one-stop technical support resource. For your convenience, the "General Overview" seminar is available as a live or on-demand session, in English, French, Portuguese, and Spanish. Technology-specific seminars demonstrate the Cisco TAC Web Site's specialized resources for routers; voice, telephony, and messaging; LAN technologies; and network security and VPN. More technology-specific seminars will be added in the coming months. Register for a live event or attend an on-demand seminar today at the Cisco TAC Web Seminars site: http://www.cisco.com/tac/newsletter/030602_tac_web_sem.html Networking Professionals Connection - NEW: Networking Professionals Connection is an interactive Web site where you can share questions, suggestions, and information about networking products and technologies. This site also offers discussion forums on topics such as virtual private networks (VPNs), network security, voice and video, and more. Current offerings include:
- "QoS for a Converged Network" with Robert Starmer - "Token Ring: Get Over It" with Frank Whitten Visit the Networking Professionals Connection to join a discussion, register for a TechTalk, and to find out about upcoming events: CCIE Central CCIE Security - NEW: The CCIE® certification program now offers "CCIE Network Security," a track for individuals and organizations primarily concerned with network security. The CCIE Security Lab Exam emphasizes technologies specific to network security as well as core routing and switching. Candidates must successfully secure an enterprise network, implementing firewalls, intrusion detection, authentication servers, routers, and switches. Candidates must also configure network devices to interact with pre-configured systems running authentication, authorization, and accounting (AAA), Certification Authority (CA), and Cisco Secure IDS. To learn more about CCIE Network Security certification, visit: http://www.cisco.com/tac/newsletter/030602_ccie_security.html Access Configuration Example: http://www.cisco.com/warp/customer/471/lsdo_sgbp.html http://www.cisco.com/warp/public/471/lsdo_sgbp.html Configuration Example: http://www.cisco.com/warp/customer/793/access_dial/vpdn-without-aaa.html http://www.cisco.com/warp/public/793/access_dial/vpdn-without-aaa.html Tech Note: http://www.cisco.com/warp/customer/108/hwts_4000_17934.html http://www.cisco.com/warp/public/108/hwts_4000_17934.html Tech Note: http://www.cisco.com/warp/customer/108/hwts_1700_17959.html http://www.cisco.com/warp/public/108/hwts_1700_17959.html Tech Note: http://www.cisco.com/warp/customer/108/as5800_hw_ts.html http://www.cisco.com/warp/public/108/as5800_hw_ts.html Access: Broadband Cable Configuration Example: http://www.cisco.com/warp/customer/109/router_behind_cm_19268.shtml http://www.cisco.com/warp/public/109/router_behind_cm_19268.shtml Access: DSL Configuration Example: http://www.cisco.com/warp/customer/794/top_issues/dsl/top_wicadsl.html http://www.cisco.com/warp/public/794/top_issues/dsl/top_wicadsl.html Tech Note: http://www.cisco.com/warp/customer/794/827guide.html http://www.cisco.com/warp/public/794/827guide.html Tech Note: http://www.cisco.com/warp/customer/794/6400_hw.html http://www.cisco.com/warp/public/794/6400_hw.html Tech Note: http://www.cisco.com/warp/customer/794/l2tp_highcpu.html http://www.cisco.com/warp/public/794/l2tp_highcpu.html ATM Sample Configuration: http://www.cisco.com/warp/customer/121/unstruc_ces_srts_18688.shtml http://www.cisco.com/warp/public/121/unstruc_ces_srts_18688.shtml Sample Configuration: http://www.cisco.com/warp/customer/121/struc_ces_sync_pvc_19261.shtml http://www.cisco.com/warp/public/121/struc_ces_sync_pvc_19261.shtml Tech Note: http://www.cisco.com/warp/customer/121/cell_format_7979.html http://www.cisco.com/warp/public/121/cell_format_7979.html Tech Note: http://www.cisco.com/warp/customer/121/csr_msr_10123.html http://www.cisco.com/warp/public/121/csr_msr_10123.html Tech Note: http://www.cisco.com/warp/customer/121/ignorederrors_6143.html http://www.cisco.com/warp/public/121/ignorederrors_6143.html Tech Note: http://www.cisco.com/warp/customer/121/CES-3640_unstructured_PVC_15318.shtml http://www.cisco.com/warp/public/121/CES-3640_unstructured_PVC_15318.shtml Content Delivery Devices Configuration Example: http://www.cisco.com/warp/customer/117/cdn_top_issues/cdn_ti_web_management_css.shtml http://www.cisco.com/warp/public/117/cdn_top_issues/cdn_ti_web_management_css.shtml Configuration Example: http://www.cisco.com/warp/customer/117/cdn_top_issues/cdn_ti_wccp2_css.shtml http://www.cisco.com/warp/public/117/cdn_top_issues/cdn_ti_wccp2_css.shtml Tech Note: http://www.cisco.com/warp/customer/117/cdn_top_issues/cdn_ti_cache_engine_css.shtml http://www.cisco.com/warp/public/117/cdn_top_issues/cdn_ti_cache_engine_css.shtml Tech Note: http://www.cisco.com/warp/customer/117/cdn_top_issues/cdn_ti_local_directr_css.shtml http://www.cisco.com/warp/public/117/cdn_top_issues/cdn_ti_local_directr_css.shtml IBM Tech Note: http://www.cisco.com/warp/customer/100/tn3270_limitations.html http://www.cisco.com/warp/public/100/tn3270_limitations.html Tech Note: http://www.cisco.com/warp/customer/697/dlsw_redundancy.html http://www.cisco.com/warp/public/697/dlsw_redundancy.html LAN Configuration Example: http://www.cisco.com/warp/customer/473/126.html http://www.cisco.com/warp/public/473/126.html Configuration Example: http://www.cisco.com/warp/customer/473/123.html http://www.cisco.com/warp/public/473/123.html Tech Note: http://www.cisco.com/warp/customer/473/125.html http://www.cisco.com/warp/public/473/125.html Tech Note: http://www.cisco.com/warp/customer/473/124.html http://www.cisco.com/warp/public/473/124.html Tech Note: http://www.cisco.com/warp/customer/473/122.html http://www.cisco.com/warp/public/473/122.html Tech Note: http://www.cisco.com/warp/customer/473/121.html http://www.cisco.com/warp/public/473/121.html Network Management Software (NMS) Configuration Example: http://www.cisco.com/warp/customer/477/CWM/uninstall_cwm_7108.shtml http://www.cisco.com/warp/public/477/CWM/uninstall_cwm_7108.shtml Tech Note: http://www.cisco.com/warp/customer/477/CWM/cwm_db_9330.html http://www.cisco.com/warp/public/477/CWM/cwm_db_9330.html Tech Note: http://www.cisco.com/warp/customer/477/CWM/cwm_full_filesystem_8533.html http://www.cisco.com/warp/public/477/CWM/cwm_full_filesystem_8533.html Tech Note: http://www.cisco.com/warp/customer/477/CNR/Win98_SE-19054.html http://www.cisco.com/warp/public/477/CNR/Win98_SE-19054.html Tech Note: http://www.cisco.com/warp/customer/477/RME/remote-syslog-19111.html http://www.cisco.com/warp/public/477/RME/remote-syslog-19111.html Network Security Tech Note: http://www.cisco.com/warp/customer/110/pixnetbios.html http://www.cisco.com/warp/public/110/pixnetbios.html Optical Platforms Tech Note: http://www.cisco.com/warp/customer/127/biterrorrate_16149.html http://www.cisco.com/warp/public/127/biterrorrate_16149.html Tech Note: http://www.cisco.com/warp/customer/127/ONS_15454/numbers_18280.html http://www.cisco.com/warp/public/127/ONS_15454/numbers_18280.html Tech Note: http://www.cisco.com/warp/customer/127/ONS_15800/scc_18923.html http://www.cisco.com/warp/public/127/ONS_15800/scc_18923.html Tech Note: http://www.cisco.com/warp/customer/127/ONS_15800/b1_commands_for_cmp.html http://www.cisco.com/warp/public/127/ONS_15800/b1_commands_for_cmp.html Tech Note: http://www.cisco.com/warp/customer/127/sonetalarms_16154.html http://www.cisco.com/warp/public/127/sonetalarms_16154.html Tech Note: http://www.cisco.com/warp/customer/127/concat_16147.html http://www.cisco.com/warp/public/127/concat_16147.html Tech Note: http://www.cisco.com/warp/customer/127/aps_versions_16144.html http://www.cisco.com/warp/public/127/aps_versions_16144.html Tech Note: http://www.cisco.com/warp/customer/127/refl_chan_16143.html http://www.cisco.com/warp/public/127/refl_chan_16143.html Tech Note: http://www.cisco.com/warp/customer/127/ONS_15800/cmptrb_18925.html http://www.cisco.com/warp/public/127/ONS_15800/cmptrb_18925.html Tech Note: http://www.cisco.com/warp/customer/127/aps_support_16140.html http://www.cisco.com/warp/public/127/aps_support_16140.html Tech Note: http://www.cisco.com/warp/customer/127/POS/path_trace_byte.html http://www.cisco.com/warp/public/127/POS/path_trace_byte.html White Paper: http://www.cisco.com/warp/customer/127/aps_routing_16142.html http://www.cisco.com/warp/public/127/aps_routing_16142.html Routers Tech Note: http://www.cisco.com/warp/customer/63/ts_inputdrops_12000_18004.html http://www.cisco.com/warp/public/63/ts_inputdrops_12000_18004.html Tech Note: http://www.cisco.com/warp/customer/63/fabqueues_18002.html http://www.cisco.com/warp/public/63/fabqueues_18002.html Tech Note: http://www.cisco.com/warp/customer/63/ignored_nomem_18003.html http://www.cisco.com/warp/public/63/ignored_nomem_18003.html Tech Note: http://www.cisco.com/warp/customer/63/arch12000toc_8832.html http://www.cisco.com/warp/public/63/arch12000toc_8832.html Tech Note: http://www.cisco.com/warp/customer/108/hwts_gsrlc_15926.html http://www.cisco.com/warp/public/108/hwts_gsrlc_15926.html TCP/IP: IP Routing Configuration Example: http://www.cisco.com/warp/customer/459/cond_adv.html http://www.cisco.com/warp/public/459/cond_adv.html Configuration Example: http://www.cisco.com/warp/customer/459/BGP-PIX.htm http://www.cisco.com/warp/public/459/BGP-PIX.htm Tech Note: http://www.cisco.com/warp/customer/105/cefincon.html http://www.cisco.com/warp/public/105/cefincon.html Tech Note: http://www.cisco.com/warp/customer/105/cef_incomp.html http://www.cisco.com/warp/public/105/cef_incomp.html Voice, Telephony, and Messaging Configuration Example: http://www.cisco.com/warp/customer/788/signalling/bri_voice_port_cfg.html http://www.cisco.com/warp/public/788/signalling/bri_voice_port_cfg.html Configuration Example: http://www.cisco.com/warp/customer/788/signalling/pbx_across_ip.html http://www.cisco.com/warp/public/788/signalling/pbx_across_ip.html Tech Note: http://www.cisco.com/warp/customer/788/AVVID/artlogic_5300.html http://www.cisco.com/warp/public/788/AVVID/artlogic_5300.html Tech Note: http://www.cisco.com/warp/customer/788/AVVID/UnityQuietParameter.html http://www.cisco.com/warp/public/788/AVVID/UnityQuietParameter.html Tech Note: http://www.cisco.com/warp/customer/788/AVVID/NIMDApatch.html http://www.cisco.com/warp/public/788/AVVID/NIMDApatch.html Tech Note: http://www.cisco.com/warp/customer/788/AVVID/IE55Reinstall.html http://www.cisco.com/warp/public/788/AVVID/IE55Reinstall.html Tech Note: http://www.cisco.com/warp/customer/788/signalling/EM_PARK_digital_CAS.html http://www.cisco.com/warp/public/788/signalling/EM_PARK_digital_CAS.html Tech Note: http://www.cisco.com/warp/customer/788/products/dsp-trbl.html http://www.cisco.com/warp/public/788/products/dsp-trbl.html Tech Note: http://www.cisco.com/warp/customer/788/voip/modem_voice_gateway_9374.html http://www.cisco.com/warp/public/788/voip/modem_voice_gateway_9374.html Tech Note: http://www.cisco.com/warp/customer/788/voip/understand-gatekeepers.html http://www.cisco.com/warp/public/788/voip/understand-gatekeepers.html Tech Note: http://www.cisco.com/warp/customer/788/voip/ram.html http://www.cisco.com/warp/public/788/voip/ram.html Tech Note: http://www.cisco.com/warp/customer/788/voip/gk_time2live.html http://www.cisco.com/warp/public/788/voip/gk_time2live.html Tech Note: http://www.cisco.com/warp/customer/788/voip/delay-details.html http://www.cisco.com/warp/public/788/voip/delay-details.html VPN Configuration Example: http://www.cisco.com/warp/customer/471/vpn3K_uninstall.html http://www.cisco.com/warp/public/471/vpn3K_uninstall.html Configuration Example: http://www.cisco.com/warp/customer/707/mult-id-ca.html http://www.cisco.com/warp/public/707/mult-id-ca.html Configuration Example: http://www.cisco.com/warp/customer/471/vpn_dn.html http://www.cisco.com/warp/public/471/vpn_dn.html Configuration Example: http://www.cisco.com/warp/customer/707/lan_to_lan_ipsec_pix_rtr_cert.html http://www.cisco.com/warp/public/707/lan_to_lan_ipsec_pix_rtr_cert.html Configuration Example: http://www.cisco.com/warp/customer/471/vpn3k_sol_concen.html http://www.cisco.com/warp/public/471/vpn3k_sol_concen.html Configuration Example: http://www.cisco.com/warp/customer/110/cvpn3k_pix_ias.html http://www.cisco.com/warp/public/110/cvpn3k_pix_ias.html Configuration Example: http://www.cisco.com/warp/customer/707/ipsec_feat.html http://www.cisco.com/warp/public/707/ipsec_feat.html Configuration Example: http://www.cisco.com/warp/customer/471/vpn35-split.html http://www.cisco.com/warp/public/471/vpn35-split.html Configuration Example: http://www.cisco.com/warp/customer/707/multiroute.html http://www.cisco.com/warp/public/707/multiroute.html Configuration Example: http://www.cisco.com/warp/customer/110/client-pixhub.html http://www.cisco.com/warp/public/110/client-pixhub.html Configuration Example: http://www.cisco.com/warp/customer/471/vpn3k_ipsec_tcp.html http://www.cisco.com/warp/public/471/vpn3k_ipsec_tcp.html Configuration Example: http://www.cisco.com/warp/customer/471/vpn3k_email_alerts.html http://www.cisco.com/warp/public/471/vpn3k_email_alerts.html Configuration Example: http://www.cisco.com/warp/customer/471/vpn5K_uninstall.html http://www.cisco.com/warp/public/471/vpn5K_uninstall.html Tech Note: http://www.cisco.com/warp/customer/471/vpn5k-ibm-intel.html http://www.cisco.com/warp/public/471/vpn5k-ibm-intel.html Tech Note: http://www.cisco.com/warp/customer/471/pptp_faq.html http://www.cisco.com/warp/public/471/pptp_faq.html WAN Tech Note: http://www.cisco.com/warp/customer/133/x25_18880.html http://www.cisco.com/warp/public/133/x25_18880.html Wireless Products Configuration Example: http://www.cisco.com/warp/customer/102/wlan/bsxconfig-19134.html http://www.cisco.com/warp/public/102/wlan/bsxconfig-19134.html Tech Note: http://www.cisco.com/warp/customer/102/wwan/p2mp-microcode-5116.html http://www.cisco.com/warp/public/102/wwan/p2mp-microcode-5116.html Tech Note: http://www.cisco.com/warp/customer/102/wlan/matrix-19242.html http://www.cisco.com/warp/public/102/wlan/matrix-19242.html Tech Note: http://www.cisco.com/warp/customer/102/wwan/alarms-12521.html http://www.cisco.com/warp/public/102/wwan/alarms-12521.html Tech Note: http://www.cisco.com/warp/customer/102/wlan/nt-19057.html http://www.cisco.com/warp/public/102/wlan/nt-19057.html TAC Newsletter Archive To view past issues of the Cisco TAC Newsletter, please visit: http://www.cisco.com/tac/newsletter About This Newsletter Subscribe or Unsubscribe: Forget 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Update Your E-mail Address / Receive A Shorter, Customized Newsletter Copyright© 2002, Cisco Systems, Inc. All rights reserved. CCIP and RateMUX are trademarks, and CCDA, CCNP, CCIE, CCNA, Aironet, PIX, Cisco, Cisco IOS, Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0202R) |