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What's Hot Redesign of Tool Interfaces - NEW: We are updating the interfaces of the TAC Web tools with a new design that will simplify their navigation and give them a consistent appearance. These innovations are a preview of site-wide improvements that will enable you to find the information you need more quickly and conveniently. To get a glimpse of the new look and feel, check out the tools that have already received a facelift:
Watch for more refinements in the coming months, including improved site organization. Stay tuned; the TAC Newsletter will keep you informed of these updates. Learn About TAC Resources Take advantage of one of the many ways to learn about the wealth of technical support resources available on the TAC Web Site. Whether you prefer independent online research, web-based seminars, or browser synchronization with TAC experts, the Cisco TAC offers the knowledge you need, when you need it:
http://www.cisco.com/tac/newsletter/tac_res_serv_121101.html http://www.cisco.com/tac/newsletter/tac_web_sem_121101.html http://www.cisco.com/tac/newsletter/cisco_live_121101.html DSL Top Issues - UPDATED: The updated "DSL Top Issues" page provides the latest troubleshooting information on common concerns related to Cisco Digital Subscriber Line (DSL) technology, including ATM, Point-to-Point Protocol over ATM (PPPoA), Point-to-Point Protocol over Ethernet (PPPoE), and Cisco DSL routers. At the top of the list is the "Cisco 827 Configuration and Troubleshooting Guide," a new resource for handling Asymmetric Digital Subscriber Line (ADSL) configuration and troubleshooting on the Cisco 827 ADSL Router. This guide includes detailed, step-by-step instructions for four types of ADSL service: PPPoA, PPPoE, RFC1483 bridging, and RFC1483-routed DSL. Other topics on the updated "DSL Top Issues" page include:
Take advantage of the many DSL resources at the "DSL Top Issues" page:
Cisco Catalyst 2950 and 3550 Product Pages - NEW: The LAN Switching product pages now support two additional Cisco Catalyst(R) switches: the Cisco Catalyst 2950 and the Cisco Catalyst 3550. These new product pages offer more than 80 technical documents on the Cisco Catalyst 2950 and 3550 Series switches, including resources on hardware and software specifications and features, installation procedures, configuration plans, and troubleshooting guides. The following sample list of documents is available at the Cisco Catalyst 2950 product page. You will find a similar range of resources at the Cisco Catalyst 3550 product page:
When you need information on the Cisco Catalyst 2950 or 3550 Series switches, visit the product support pages at: http://www.cisco.com/tac/newsletter/cat_2950_121101.html http://www.cisco.com/tac/newsletter/cat_3550_121101.html
Cisco Aironet Software Release for Windows CE - NEW: The latest release of the Cisco Aironet(R) client utilities (version 2.10) and driver (version 1.70) supports Windows CE 3.0 and 2.11. This release incorporates the following new features and enhancements:
For more information on this release of Cisco Aironet client utilities and driver, click on these links:
To download the software for this release of Cisco Aironet client utilities and driver, go to:
Cisco Troubleshooting Assistant Tool - ENHANCED: Enhancements to the Cisco Troubleshooting Assistant tool include a new Cisco 7304 knowledge base in the "Platform Help" section, and a "Solutions Search" option for troubleshooting the Cisco PIX(R) Firewall. The new 7304 Router knowledge base provides "Step-by-Step Help" for both general and specific 7304 issues:
The newly available "Solutions Search" of the Cisco PIX knowledge base gives experienced users a speedy alternative to identify possible solutions to problems with Cisco PIX firewalls. Put these Troubleshooting Assistant enhancements to work for you: http://www.cisco.com/tac/newsletter/tr_assist_121101.html
Cisco Feature Navigator - ENHANCED: The Cisco Feature Navigator helps you select a Cisco IOS Software version with an appropriate combination of features and hardware support. Now, with the Feature Navigator's new Compare Tool, you can also evaluate the functionality available in multiple versions of Cisco IOS Software releases at the same time, in a convenient side-by-side comparison. Feature Navigator currently supports Cisco IOS Software Releases 11.2, 11.2P, 11.3, 11.3T, 12.0, 12.0S, 12.0ST, 12.0T, 12.1,12.1E, 12.1T, 12.2, and 12.2T. Check out the new Compare Tool under the "Compare/Release" heading of the Feature Navigator, available at: http://www.cisco.com/tac/newsletter/f_nav_121101.html IP Telephony Case Study - NEW: A new document, "Case Study: Nortel 61C PBX to Cisco IP Telephony Migration," offers a detailed account of the steps taken at "Generic Services, Inc." to migrate from a Nortel Option 61C PBX to Cisco CallManager. The migration goal was to build a nationwide frame relay network and consolidate all remote phones onto a centralized IP telephony system, which required four steps:
The case study describes each of the four steps in detail, providing a technical roadmap for businesses considering a similar migration. To benefit from the lessons learned during this IP telephony migration, read "Case Study: Nortel 61C PBX to Cisco IP Telephony Migration," at: http://www.cisco.com/tac/newsletter/iptele_121101.html
Content Delivery Network 3.0 Index Page - NEW: The new index page of "Cisco Enterprise Content Delivery Network 3.0" features the following three documents for Cisco partners seeking to deploy Cisco Content Delivery Network (CDN) solutions:
When you need high-bandwidth streaming for a Web-based business solution, let the new "Cisco Enterprise Content Delivery Network 3.0" index page be your guide: http://www.cisco.com/tac/newsletter/wh_cdn_121101.html Online Technical Training Opportunities
Training Resources Page - NEW: The new "Training Resources" page on the Cisco TAC Web Site offers you three training forums, including technical training and seminars on using the Cisco TAC Web Site:
To enhance your current technical knowledge or become more self-sufficient in resolving technical support issues related to Cisco products and technology, take advantage of the "Training Resources" page today: http://www.cisco.com/tac/newsletter/otto_training_121101.html
Cisco TAC Web Seminar: General Router Issues - NEW: The Cisco TAC now offers free, online seminars that highlight the many resources available on the Cisco TAC Web Site for addressing router issues. The "Cisco TAC Web Seminar: General Router Issues" shows you how to navigate the Cisco TAC Web Site to find valuable technical documentation and online tools to resolve your router questions. You will learn how to use the Cisco TAC Web Site to:
Register now for a "General Router Issues" seminar: http://www.cisco.com/tac/newsletter/otto_tac_121101.html (First-time users will need to register at the above Web site to get a User ID. Please follow the on-screen instructions and feel free to select your Cisco.com User ID/password if you have one.)
Networking Professionals Connection - NEW: Networking Professionals Connection is an interactive Web site for networking professionals to share questions, suggestions, and information about networking products and technologies. This site also offers discussion forums on networking topics such as virtual private networks (VPNs), network security, voice and video, and more. Upcoming events include:
Visit the Networking Professionals Connection to join a discussion, register for a TechTalk, and to find out about other upcoming events on networking topics: http://www.cisco.com/tac/newsletter/otto_netpro_121101.html CCIE Communications and Services - NEW: The Cisco Certified Internetwork Expert (CCIE) program, the industry benchmark for internetworking expertise, lets you demonstrate mastery through hands-on, performance-based testing. The CCIE program now offers a new track entitled Communications and Services (C&S). This track is geared specifically for individuals dealing with service provider networks. The new CCIE C&S certification emphasizes service provider-specific technologies and allows you to choose a focus from the following list:
The C&S Certification Lab exam models a service provider core network with edge connections to customer sites. In addition to access or "last mile" technologies, the exams also address core internetworking topics that are required for all CCIE certifications, including:
Learn more about the CCIE Communications and Services program at: http://www.cisco.com/tac/newsletter/otto_ccie_121101.html Access Sample Configuration: http://www.cisco.com/warp/customer/793/access_dial/callback_6153.html http://www.cisco.com/warp/public/793/access_dial/callback_6153.html Sample Configuration: http://www.cisco.com/warp/customer/793/access_dial/vpdn_6367.html http://www.cisco.com/warp/public/793/access_dial/vpdn_6367.html Tech Note: http://www.cisco.com/warp/customer/76/spe-recovery.html http://www.cisco.com/warp/public/76/spe-recovery.html How To: http://www.cisco.com/warp/customer/471/as5800_6195.html http://www.cisco.com/warp/public/471/as5800_6195.html Field Notice: http://www.cisco.com/warp/customer/770/fn15630.shtml http://www.cisco.com/warp/public/770/fn15630.shtml Access: Broadband Cable Tech Note: http://www.cisco.com/warp/customer/109/troubleshooting_slow_perf.shtml http://www.cisco.com/warp/public/109/troubleshooting_slow_perf.shtml Tech Note: http://www.cisco.com/warp/customer/109/ratemux_no_video.shtml http://www.cisco.com/warp/public/109/ratemux_no_video.shtml ATM Tech Note: http://www.cisco.com/warp/customer/121/txqu_6190.html http://www.cisco.com/warp/public/121/txqu_6190.html Tech Note: http://www.cisco.com/warp/customer/121/txringlimit_6142.html http://www.cisco.com/warp/public/121/txringlimit_6142.html Tech Note: (available to registered users) http://www.cisco.com/warp/public/121/pvcqu_6187.html Tech Note: http://www.cisco.com/warp/customer/121/nobuffer_6189.html http://www.cisco.com/warp/public/121/nobuffer_6189.html Tech Note: http://www.cisco.com/warp/customer/121/hw_support.html http://www.cisco.com/warp/public/121/hw_support.html Tech Note: (available to registered users) http://www.cisco.com/warp/public/121/bytes_counted.html FAQ: http://www.cisco.com/warp/customer/121/paa3oc12_6188.html http://www.cisco.com/warp/public/121/paa3oc12_6188.html Cisco IOS Software* Tech Note: http://www.cisco.com/warp/customer/620/ios_12_2_2_xk.shtml http://www.cisco.com/warp/public/620/ios_12_2_2_xk.shtml Tech Note: http://www.cisco.com/warp/customer/620/ios_12_2_2_xb.shtml http://www.cisco.com/warp/public/620/ios_12_2_2_xb.shtml Tech Note: http://www.cisco.com/warp/customer/620/ios_12_2_2_b.shtml http://www.cisco.com/warp/public/620/ios_12_2_2_b.shtml * You can find all these releases at: Content Delivery Devices Sample Configuration: http://www.cisco.com/warp/customer/117/config_ftpserver_lb.html http://www.cisco.com/warp/public/117/config_ftpserver_lb.html Sample Configuration: http://www.cisco.com/warp/customer/117/csm/csm_bridge.html http://www.cisco.com/warp/public/117/csm/csm_bridge.html Sample Configuration: http://www.cisco.com/warp/customer/117/dd_sc.html http://www.cisco.com/warp/public/117/dd_sc.html Sample Configuration: http://www.cisco.com/warp/customer/117/csm/csm_router.html http://www.cisco.com/warp/public/117/csm/csm_router.html Tech Note: http://www.cisco.com/warp/customer/117/content_vs_cache.html http://www.cisco.com/warp/public/117/content_vs_cache.html Tech Note: http://www.cisco.com/warp/customer/117/csm_upgrade.html http://www.cisco.com/warp/public/117/csm_upgrade.html Tech Note: http://www.cisco.com/warp/customer/477/CNR/cddm_eol.shtml http://www.cisco.com/warp/public/477/CNR/cddm_eol.shtml How To: http://www.cisco.com/warp/customer/117/sca_upgrade.shtml http://www.cisco.com/warp/public/117/sca_upgrade.shtml How To: http://www.cisco.com/warp/customer/117/ld_syslog.html http://www.cisco.com/warp/public/117/ld_syslog.html Customer Contact Software Tech Note: http://www.cisco.com/warp/customer/78/spectrum_pim_asserts.html http://www.cisco.com/warp/public/78/spectrum_pim_asserts.html Field Notice: http://www.cisco.com/warp/customer/770/fn15650.shtml http://www.cisco.com/warp/public/770/fn15650.shtml LAN Field Notice: http://www.cisco.com/warp/customer/770/fn13351.shtml http://www.cisco.com/warp/public/770/fn13351.shtml Network Management Services (NMS) Tech Note: http://www.cisco.com/warp/customer/477/infocenter/infocenter_micromuse_upg.shtml http://www.cisco.com/warp/public/477/infocenter/infocenter_micromuse_upg.shtml Tech Note: http://www.cisco.com/warp/customer/477/TD/td_6knam_5742.shtml http://www.cisco.com/warp/public/477/TD/td_6knam_5742.shtml How To: http://www.cisco.com/warp/customer/477/TD/enhanced_nam_5743.shtml http://www.cisco.com/warp/public/477/TD/enhanced_nam_5743.shtml White Paper: http://www.cisco.com/warp/customer/126/HAS_baseline.html http://www.cisco.com/warp/public/126/HAS_baseline.html Field Notice: http://www.cisco.com/warp/customer/770/fn15912.shtml http://www.cisco.com/warp/public/770/fn15912.shtml Field Notice: http://www.cisco.com/warp/customer/770/fn16052.shtml http://www.cisco.com/warp/public/770/fn16052.shtml Network Security Sample Configuration: http://www.cisco.com/warp/customer/471/vpn3002pix-6421.shtml http://www.cisco.com/warp/public/471/vpn3002pix-6421.shtml Sample Configuration: http://www.cisco.com/warp/customer/110/pdm_vpntun.html http://www.cisco.com/warp/public/110/pdm_vpntun.html Sample Configuration: http://www.cisco.com/warp/customer/110/pix_vpn_4094.html http://www.cisco.com/warp/public/110/pix_vpn_4094.html Tech Note: http://www.cisco.com/warp/customer/707/ssh.shtml http://www.cisco.com/warp/public/707/ssh.shtml Tech Note: http://www.cisco.com/warp/customer/110/pdm_http404.shtml http://www.cisco.com/warp/public/110/pdm_http404.shtml Tech Note: http://www.cisco.com/warp/customer/707/ids2cspm_6117.html http://www.cisco.com/warp/public/707/ids2cspm_6117.html FAQ: http://www.cisco.com/warp/customer/480/csunixfaq.html http://www.cisco.com/warp/public/480/csunixfaq.html Field Notice: http://www.cisco.com/warp/customer/770/fn12044.shtml http://www.cisco.com/warp/public/770/fn12044.shtml Field Notice: http://www.cisco.com/warp/customer/770/fn14744.shtml http://www.cisco.com/warp/public/770/fn14744.shtml Field Notice: http://www.cisco.com/warp/customer/770/fn15369.shtml http://www.cisco.com/warp/public/770/fn15369.shtml Field Notice: http://www.cisco.com/warp/customer/770/fn15490.shtml http://www.cisco.com/warp/public/770/fn15490.shtml Optical Platforms Tech Note: http://www.cisco.com/warp/customer/127/ONS_15454/454_shelf_5812.html http://www.cisco.com/warp/public/127/ONS_15454/454_shelf_5812.html Tech Note: http://www.cisco.com/warp/customer/127/ONS_15454/454_5701.html http://www.cisco.com/warp/public/127/ONS_15454/454_5701.html Tech Note: http://www.cisco.com/warp/customer/127/252_5702.html http://www.cisco.com/warp/public/127/252_5702.html Tech Note: http://www.cisco.com/warp/customer/127/POS/crc.html http://www.cisco.com/warp/public/127/POS/crc.html How To: http://www.cisco.com/warp/customer/127/ONS_15454/454_8100.html http://www.cisco.com/warp/public/127/ONS_15454/454_8100.html How To: http://www.cisco.com/warp/customer/127/ONS_15454/diagnostics.htm http://www.cisco.com/warp/public/127/ONS_15454/diagnostics.htm White Paper: http://www.cisco.com/warp/customer/127/sdh_overview.html http://www.cisco.com/warp/public/127/sdh_overview.html White Paper: http://www.cisco.com/warp/customer/127/ons15454_15327.html http://www.cisco.com/warp/public/127/ons15454_15327.html Field Notice: http://www.cisco.com/warp/customer/770/fn15410.shtml http://www.cisco.com/warp/public/770/fn15410.shtml Field Notice: http://www.cisco.com/warp/customer/770/fn15370.shtml http://www.cisco.com/warp/public/770/fn15370.shtml Routers Tech Note: http://www.cisco.com/warp/customer/63/7200_limits.shtml http://www.cisco.com/warp/public/63/7200_limits.shtml Tech Note: http://www.cisco.com/warp/customer/63/pcmciamatrix.html http://www.cisco.com/warp/public/63/pcmciamatrix.html Field Notice: http://www.cisco.com/warp/customer/770/fn15911.shtml http://www.cisco.com/warp/public/770/fn15911.shtml Field Notice: http://www.cisco.com/warp/customer/770/fn14967.shtml http://www.cisco.com/warp/public/770/fn14967.shtml TCP/IP: IP Routing Tech Note: http://www.cisco.com/warp/customer/104/dc.html http://www.cisco.com/warp/public/104/dc.html Tech Note: http://www.cisco.com/warp/customer/459/aggregation.html http://www.cisco.com/warp/public/459/aggregation.html Tech Note: http://www.cisco.com/warp/customer/105/cefreq.shtml http://www.cisco.com/warp/public/105/cefreq.shtml Tech Note: http://www.cisco.com/warp/customer/104/dcprob.html http://www.cisco.com/warp/public/104/dcprob.html FAQ: http://www.cisco.com/warp/customer/459/bgpfaq_5816.shtml http://www.cisco.com/warp/public/459/bgpfaq_5816.shtml How To: http://www.cisco.com/warp/customer/105/gre_flap.html http://www.cisco.com/warp/public/105/gre_flap.html White Paper: http://www.cisco.com/warp/customer/105/wantqos.html http://www.cisco.com/warp/public/105/wantqos.html Field Notice: http://www.cisco.com/warp/customer/770/fn15911.shtml http://www.cisco.com/warp/public/770/fn15911.shtml Voice, Telephony, and Messaging Sample Configuration: http://www.cisco.com/warp/customer/788/voip/fax-relay.html http://www.cisco.com/warp/public/788/voip/fax-relay.html Tech Note: http://www.cisco.com/warp/customer/788/AVVID/reorder_tone_after_startup.html http://www.cisco.com/warp/public/788/AVVID/reorder_tone_after_startup.html Tech Note: http://www.cisco.com/warp/customer/788/AVVID/vmoutlook_silent_playback_4317.html http://www.cisco.com/warp/public/788/AVVID/vmoutlook_silent_playback_4317.html Tech Note: http://www.cisco.com/warp/customer/788/AVVID/ids_host_sensor_cm.html http://www.cisco.com/warp/public/788/AVVID/ids_host_sensor_cm.html Tech Note: http://www.cisco.com/warp/customer/788/AVVID/unity_win2k_member_server.html http://www.cisco.com/warp/public/788/AVVID/unity_win2k_member_server.html Tech Note: http://www.cisco.com/warp/customer/788/AVVID/adding_unity_subscriber.html http://www.cisco.com/warp/public/788/AVVID/adding_unity_subscriber.html Tech Note: http://www.cisco.com/warp/customer/788/voip/ram.html http://www.cisco.com/warp/public/788/voip/ram.html Tech Note: http://www.cisco.com/warp/customer/788/AVVID/default_sub_temp.html http://www.cisco.com/warp/public/788/AVVID/default_sub_temp.html Case Study: http://www.cisco.com/warp/customer/788/AVVID/NortelPBXmigration.html http://www.cisco.com/warp/public/788/AVVID/NortelPBXmigration.html VPN Sample Configuration: http://www.cisco.com/warp/customer/471/vpn5k-dyn.shtml http://www.cisco.com/warp/public/471/vpn5k-dyn.shtml Sample Configuration: http://www.cisco.com/warp/customer/110/pdm_vpntun.html http://www.cisco.com/warp/public/110/pdm_vpntun.html Tech Note: http://www.cisco.com/warp/customer/471/crl_ldap_5404.html http://www.cisco.com/warp/public/471/crl_ldap_5404.html Tech Note: http://www.cisco.com/warp/customer/471/installboth.html http://www.cisco.com/warp/public/471/installboth.html Tech Note: http://www.cisco.com/warp/customer/707/ipsec_debug.html http://www.cisco.com/warp/public/707/ipsec_debug.html FAQ: http://www.cisco.com/warp/customer/471/vpn5k_faq.html http://www.cisco.com/warp/public/471/vpn5k_faq.html How To: http://www.cisco.com/warp/customer/471/vpn_3002_nem_5402.html http://www.cisco.com/warp/public/471/vpn_3002_nem_5402.html How To: http://www.cisco.com/warp/customer/471/radius_psk.html http://www.cisco.com/warp/public/471/radius_psk.html How To: http://www.cisco.com/warp/customer/471/vpn3k_iosdhcp.html http://www.cisco.com/warp/public/471/vpn3k_iosdhcp.html How To: http://www.cisco.com/warp/customer/471/vpn5k_gen_5704.html http://www.cisco.com/warp/public/471/vpn5k_gen_5704.html WAN Sample Configuration: http://www.cisco.com/warp/customer/133/x25pvc_6308.html http://www.cisco.com/warp/public/133/x25pvc_6308.html Sample Configuration: http://www.cisco.com/warp/customer/116/pptp_3885.html http://www.cisco.com/warp/public/116/pptp_3885.html Sample Configuration: http://www.cisco.com/warp/customer/125/traffic_shaping_6151.html http://www.cisco.com/warp/public/125/traffic_shaping_6151.html Wireless Products Field Notice: http://www.cisco.com/warp/customer/770/fn15770.shtml http://www.cisco.com/warp/public/770/fn15770.shtml Field Notice: http://www.cisco.com/warp/customer/770/fn15750.shtml http://www.cisco.com/warp/public/770/fn15750.shtml Field Notice: http://www.cisco.com/warp/customer/770/fn15790.shtml http://www.cisco.com/warp/public/770/fn15790.shtml TAC Newsletter Archive To view past issues of the Cisco TAC Newsletter, please visit: http://www.cisco.com/tac/newsletter About This Newsletter Subscribe or Unsubscribe: Forget Your User ID or Password? Update Your E-mail Address / Receive A Shorter, Customized Newsletter http://www.cisco.com/tac/newsletter/signup Copyright(C) 2001, Cisco Systems, Inc. All rights reserved. Aironet, Catalyst, CCIE, Cisco, Cisco IOS, Cisco Systems, the Cisco Systems logo, and PIX are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0110R) http://www.cisco.com/tac |