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Ongoing Innovations to Cisco TAC Web Site Services As announced in recent issues of the Cisco TAC Newsletter, innovations continue to be deployed on the TAC Web Site based on your feedback:
As evidenced by ongoing changes to TAC Web Site services, the Cisco TAC values your input. We are working hard to implement your great ideas. Please feel free to provide us ongoing feedback at: http://www.cisco.com/public/support/feedback/solicited-promo/global.html What's Hot IP Routing Top Issues - UPDATED: The updated "IP Routing Top Issues" section provides you with the latest step-by-step solutions for your configuration and troubleshooting needs related to BGP, EIGRP, OSPF, HSRP, or NAT, including:
The "IP Routing Top Issues" section also provides useful links to additional Cisco IP Routing resources, including:
To access the "IP Routing Top Issues" section, please visit: http://www.cisco.com/warp/customer/105/top_issues/iprouting/top_issues_rp.shtml http://www.cisco.com/warp/public/105/top_issues/iprouting/top_issues_rp.shtml Optical Top Issues - NEW: The new "Optical Top Issues" section on the Cisco TAC Web Site provides fully documented Cisco ONS 15454 lab setups that cover the six most common issues that customers experience. Each subject link directs you to a document with configuration examples and tips for installing and troubleshooting Cisco optical solutions, including:
Links to other, more general Optical resources are also available in the new "Optical Top Issues" section:
To begin using the new "Optical Top Issues" section, please visit: http://www.cisco.com/warp/customer/127/top_issues/optical/top_issues_optical.shtml http://www.cisco.com/warp/public/127/top_issues/optical/top_issues_optical.shtml Cisco Aironet Wireless LAN Top Issues - UPDATED: The "Wireless LAN Top Issues" section on the Cisco TAC Web Site now offers new and updated resources aimed at assisting users with moderate levels of networking experience, as well as customers who are new to Aironet® equipment. The topics covered apply to installing, configuring, and troubleshooting Aironet products in both enterprise environments, as well as home installations. Four new documents cover the relevant installation and password-recovery issues for different Aironet components:
These documents provide complete instructions regarding the installation of the Aironet drivers and utilities, including the use of files that come on CD-ROM and files that have been downloaded from Cisco.com. Documents found in the "Wireless LAN Top Issues" section have also been updated to address several frequently asked about topics:
The new resources can be found at: http://www.cisco.com/warp/customer/102/top_issues/wireless_lan/top_issues_wireless_lan.shtml http://www.cisco.com/warp/public/102/top_issues/wireless_lan/top_issues_wireless_lan.shtml Cisco Feature Navigator - ENHANCED: Cisco Feature Navigator helps you quickly determine which Cisco IOS® Software images support a particular set of features, or which features are supported in a particular Cisco IOS Software release or image. A task that previously might have taken hours now takes only minutes. This application will help you:
In addition to Cisco IOS Software releases 11.2, 11.2P, 11.3, 11.3T, 12.0, 12.0T, 12.1, and 12.1T, Cisco Feature Navigator now supports:
Please visit Cisco Feature Navigator at: http://www.cisco.com/go/fn VPN Technical Tips - UPDATED: Two new Cisco Virtual Private Network (VPN) pages address IP security (IPSec) and PIX® Firewall configurations. These pages provide answers to customer questions such as, "Which VPN client do I need to download?" and "How do I configure PIX Firewall 6.0 with my VPN client?" The Tech Notes pages reveal which versions of Cisco hardware and software support IPSec/Point-to-Point Tunnel Protocol (IPSec/PPTP). The matrix illustrating hardware and software support includes:
The Sample Configurations pages provide information on configuring Cisco Secure PIX Firewall 6.0.x and Cisco VPN 3000 clients using IPSec. The sample configuration shows two versions of Cisco VPN 3000 clients connecting and encrypting traffic with the Cisco Secure PIX Firewall as the tunnel endpoint. The sample configuration is based on use of the following equipment and software:
The support matrix, which answers your questions about hardware and software support for IPSec/PPTP, can be found at: http://www.cisco.com/warp/customer/707/cmatrix.html http://www.cisco.com/warp/public/707/cmatrix.html The Sample Configurations pages — illustrating the configuration of PIX Firewall 6.0 — can be found at: http://www.cisco.com/warp/customer/110/pix3000.html http://www.cisco.com/warp/public/110/pix3000.html Cisco TAC Web Tools Seminar - LIVE AND RECORDED SESSIONS: The online Cisco TAC Web Tools Seminar introduces you to the redesigned Cisco TAC Web Site and provides training on how to use Cisco online technical support resources effectively. While viewing this training presentation, you can use the chat feature to submit questions to a Cisco technical expert about tools and content related to your specific interests. This training seminar will teach you how to find the technical information you need to:
To view available seminar dates and register for an event, please visit: http://cisco.evoke.com/iccdocs/index.shtml Note: Additional dates and times have been added to accommodate European and Asia Pacific residents. After you register, you will receive an e-mail confirming your registration with an international contact number. After you register, you will receive an e-mail confirming your registration with an international contact number. Please note that fees for international calls are the responsibility of the customer. Voice, Telephony, and Messaging - UPDATED: The "Voice, Telephony, and Messaging" Technical Tips section on the Cisco TAC Web Site has been updated with a new navigational hierarchy. The new and updated resources can be found at: http://www.cisco.com/warp/customer/788/index.shtml http://www.cisco.com/warp/public/788/index.shtml IP Telephony Case Study - NEW: This recently published IP telephony case study recounts an initiative by Australian Catholic University (ACU) in late 2000 to deploy IP telephony across its six campuses. In addition to discussing the particular Cisco technology-based architecture of the ACU IP telephony solution, this case study examines in some detail the Australian Academic and Research Network (AARNet), a high-speed IP network that interconnects 37 Australian universities as well as the Commonwealth Scientific and Industrial Research Organization (CSIRO). It was over the AARNet backbone that ACU was able to deploy its IP telephony. The discussion of ACU's IP telephony network and its AARNet backbone focuses on the means by which quality of service (QoS) and class of service (CoS) can be delivered with Cisco routers, servers, and gateways. To read more about AARNet and the ACU IP telephony deployment, please visit: http://www.cisco.com/warp/customer/788/AVVID/ACU_casestudy.html http://www.cisco.com/warp/public/788/AVVID/ACU_casestudy.html Cisco Icon Library - UPDATED: The Cisco Icon Library has been updated recently with Visio icons to assist in the creation of network diagrams, presentations, and other collateral. Along with the assortment of icons specifically formatted for documentation (black and white), marketing (grayscale), and PowerPoint (color), there are now full-color icons available to customers who use Microsoft Visio for their documents and presentations. Easy-to-follow instructions for downloading the icons are presented at the Cisco Icon Library site. Along with the Visio-specific icons, customers can also download EPS, TIF, BMP, PDF, and PowerPoint icons of Cisco products. Additionally, the site links to a listing of Visio-based icons for specific Cisco products, including:
To access the icons, including the new Visio icons, please visit: http://www.cisco.com/warp/customer/503/2.html http://www.cisco.com/warp/public/503/2.html Networkers 2001: Annual Cisco User Conference Join Cisco in Chicago (July 16 to 20).
Be sure to visit the Cisco TAC booth in the World of Solutions to learn more about Cisco online technical support tools and applications. For more information and to register, visit: http://www.cisco.com/networkers/g1 Networking Professionals Connection: "Ask the Expert" Events:
To learn more about upcoming events, including the new IP+Optical Discussion Forum, please visit: http://www.cisco.com/go/netpro Virtual Private Network (VPN) Tech Note: http://www.cisco.com/warp/customer/707/cmatrix.html http://www.cisco.com/warp/public/707/cmatrix.html Sample Configuration: http://www.cisco.com/warp/customer/110/pix3000.html http://www.cisco.com/warp/public/110/pix3000.html Security Tech Note: http://www.cisco.com/warp/customer/110/alias.html http://www.cisco.com/warp/public/110/alias.html IP Routing Protocols Tech Note: http://www.cisco.com/warp/customer/105/ext_ping_trace.html http://www.cisco.com/warp/public/105/ext_ping_trace.html DSL Sample Configuration: http://www.cisco.com/warp/customer/794/wic_1enet_natclient.html http://www.cisco.com/warp/public/794/wic_1enet_natclient.html Tech Note: http://www.cisco.com/warp/customer/794/wicadsl_lyr1.html http://www.cisco.com/warp/public/794/wicadsl_lyr1.html Tech Note: http://www.cisco.com/warp/customer/794/soho77_lyr1.html http://www.cisco.com/warp/public/794/soho77_lyr1.html Tech Note: http://www.cisco.com/warp/customer/794/1417_lyr1.html http://www.cisco.com/warp/public/794/1417_lyr1.html Field Notice: http://www.cisco.com/warp/customer/707/CBOS-multiple2-pub.html http://www.cisco.com/warp/public/707/CBOS-multiple2-pub.html Access-Dial Sample Configuration: http://www.cisco.com/warp/customer/471/sgbp-bacp.shtml http://www.cisco.com/warp/public/471/sgbp-bacp.shtml Sample Configuration: http://www.cisco.com/warp/customer/471/bri-mppp.shtml http://www.cisco.com/warp/public/471/bri-mppp.shtml Sample Configuration: http://www.cisco.com/warp/customer/471/mod-aux-dialout.html http://www.cisco.com/warp/public/471/mod-aux-dialout.html Sample Configuration: http://www.cisco.com/warp/customer/471/aux-aux-watch.html http://www.cisco.com/warp/public/471/aux-aux-watch.html Sample Configuration: http://www.cisco.com/warp/customer/471/modemdialoutcontroller.html http://www.cisco.com/warp/public/471/modemdialoutcontroller.html Tech Note: http://www.cisco.com/warp/customer/471/config-pap.html http://www.cisco.com/warp/public/471/config-pap.html LAN Tech Note: http://www.cisco.com/warp/customer/473/77.html http://www.cisco.com/warp/public/473/77.html Tech Note: http://www.cisco.com/warp/customer/473/79.html http://www.cisco.com/warp/public/473/79.html Tech Note: http://www.cisco.com/warp/customer/473/80.shtml http://www.cisco.com/warp/public/473/80.shtml Tech Note: http://www.cisco.com/warp/customer/473/81.shtml http://www.cisco.com/warp/public/473/81.shtml Tech Note: http://www.cisco.com/warp/customer/473/82.html http://www.cisco.com/warp/public/473/82.html Field Notice: http://www.cisco.com/warp/customer/770/fn13613.shtml http://www.cisco.com/warp/public/770/fn13613.shtml Wireless Field Notice: http://www.cisco.com/warp/customer/770/fn13191.shtml http://www.cisco.com/warp/public/770/fn13191.shtml Router Issues Tech Note: http://www.cisco.com/warp/customer/63/remove_linecard_esr10000.html http://www.cisco.com/warp/public/63/remove_linecard_esr10000.html Tech Note: http://www.cisco.com/warp/customer/63/basic_sys_parameters.shtml http://www.cisco.com/warp/public/63/basic_sys_parameters.shtml Tech Note: http://www.cisco.com/warp/customer/63/cpuhog.shtml http://www.cisco.com/warp/public/63/cpuhog.shtml Tech Note: http://www.cisco.com/warp/customer/63/eth_collisions.html http://www.cisco.com/warp/public/63/eth_collisions.html Field Notice: http://www.cisco.com/warp/customer/770/fn13107.shtml http://www.cisco.com/warp/public/770/fn13107.shtml WAN Technologies Sample Configuration: http://www.cisco.com/warp/customer/471/pa-mc-2t3_unchannel.html http://www.cisco.com/warp/public/471/pa-mc-2t3_unchannel.html Sample Configuration: http://www.cisco.com/warp/customer/116/cmns_x25.html http://www.cisco.com/warp/public/116/cmns_x25.html Sample Configuration: http://www.cisco.com/warp/customer/116/cmns_pad.html http://www.cisco.com/warp/public/116/cmns_pad.html Sample Configuration: http://www.cisco.com/warp/customer/116/xot_incoming.html http://www.cisco.com/warp/public/116/xot_incoming.html Sample Configuration: http://www.cisco.com/warp/customer/116/xot_outgoing.html http://www.cisco.com/warp/public/116/xot_outgoing.html WAN Switching Tech Note: http://www.cisco.com/warp/customer/74/mgxupdown2.shtml http://www.cisco.com/warp/public/74/mgxupdown2.shtml Tech Note: http://www.cisco.com/warp/customer/74/mgxupdown1.shtml http://www.cisco.com/warp/public/74/mgxupdown1.shtml Field Notice: http://www.cisco.com/warp/customer/770/fn13653.shtml http://www.cisco.com/warp/public/770/fn13653.shtml Voice, Telephony and Messaging Tech Note: http://www.cisco.com/warp/customer/788/voice-switching/ss7_sds_configgen.html http://www.cisco.com/warp/public/788/voice-switching/ss7_sds_configgen.html Tech Note: http://www.cisco.com/warp/customer/788/AVVID/import_user_exchange.html http://www.cisco.com/warp/public/788/AVVID/import_user_exchange.html Tech Note: http://www.cisco.com/warp/customer/788/AVVID/int_serial_mem_leak.html http://www.cisco.com/warp/public/788/AVVID/int_serial_mem_leak.html Tech Note: http://www.cisco.com/warp/customer/788/AVVID/dup_mailbox.html http://www.cisco.com/warp/public/788/AVVID/dup_mailbox.html Tech Note: http://www.cisco.com/warp/customer/788/AVVID/part_css_tn.html http://www.cisco.com/warp/public/788/AVVID/part_css_tn.html Tech Note: http://www.cisco.com/warp/customer/788/signalling/em-supervision.html http://www.cisco.com/warp/public/788/signalling/em-supervision.html Tech Note: http://www.cisco.com/warp/customer/788/AVVID/fax_mail_driver.html http://www.cisco.com/warp/public/788/AVVID/fax_mail_driver.html Tech Note: http://www.cisco.com/warp/customer/788/AVVID/pwd_change_no_effect.html http://www.cisco.com/warp/public/788/AVVID/pwd_change_no_effect.html Tech Note: http://www.cisco.com/warp/customer/788/voice-switching/vco4k_acdc.html http://www.cisco.com/warp/public/788/voice-switching/vco4k_acdc.html Tech Note: http://www.cisco.com/warp/customer/788/AVVID/status_monitor.html http://www.cisco.com/warp/public/788/AVVID/status_monitor.html Tech Note: http://www.cisco.com/warp/customer/788/AVVID/sql_query_devices.html http://www.cisco.com/warp/public/788/AVVID/sql_query_devices.html Tech Note: http://www.cisco.com/warp/customer/788/AVVID/serial_pkt_aging.html http://www.cisco.com/warp/public/788/AVVID/serial_pkt_aging.html Tech Note: http://www.cisco.com/warp/customer/788/AVVID/mwi_resynch.html http://www.cisco.com/warp/public/788/AVVID/mwi_resynch.html Tech Note: http://www.cisco.com/warp/customer/788/AVVID/custom_fax_cover.html http://www.cisco.com/warp/public/788/AVVID/custom_fax_cover.html Tech Note: http://www.cisco.com/warp/customer/788/AVVID/find_version_build.html http://www.cisco.com/warp/public/788/AVVID/find_version_build.html Tech Note: http://www.cisco.com/warp/customer/788/AVVID/1way_audio.html http://www.cisco.com/warp/public/788/AVVID/1way_audio.html Tech Note: http://www.cisco.com/warp/customer/788/AVVID/fax_license_expires.html http://www.cisco.com/warp/public/788/AVVID/fax_license_expires.html Tech Note: http://www.cisco.com/warp/customer/788/AVVID/change_no_ports.html http://www.cisco.com/warp/public/788/AVVID/change_no_ports.html Tech Note: http://www.cisco.com/warp/customer/788/AVVID/collision_dial_tone.html http://www.cisco.com/warp/public/788/AVVID/collision_dial_tone.html Tech Note: http://www.cisco.com/warp/customer/788/AVVID/unity_int_dtmf.html http://www.cisco.com/warp/public/788/AVVID/unity_int_dtmf.html Tech Note: http://www.cisco.com/warp/customer/788/AVVID/unity_ldap_settings.html http://www.cisco.com/warp/public/788/AVVID/unity_ldap_settings.html Tech Note: http://www.cisco.com/warp/customer/788/AVVID/net_band.html http://www.cisco.com/warp/public/788/AVVID/net_band.html Tech Note: http://www.cisco.com/warp/customer/788/signalling/analog_em_ts.html http://www.cisco.com/warp/public/788/signalling/analog_em_ts.html Tech Note: http://www.cisco.com/warp/customer/788/voip/fr_traffic.html http://www.cisco.com/warp/public/788/voip/fr_traffic.html Network Management Systems (NMS) Tech Note: http://www.cisco.com/warp/customer/477/rme_restore.html http://www.cisco.com/warp/public/477/rme_restore.html Tech Note: http://www.cisco.com/warp/customer/477/SNMP/show_env_temp_c6500.html http://www.cisco.com/warp/public/477/SNMP/show_env_temp_c6500.html Tech Note: http://www.cisco.com/warp/customer/477/lms_bundles.html http://www.cisco.com/warp/public/477/lms_bundles.html Field Notice: http://www.cisco.com/warp/customer/770/fn13311.shtml http://www.cisco.com/warp/public/770/fn13311.shtml Field Notice: http://www.cisco.com/warp/customer/770/fn13472.shtml http://www.cisco.com/warp/public/770/fn13472.shtml ATM Tech Note: http://www.cisco.com/warp/customer/121/inputdrops.html http://www.cisco.com/warp/public/121/inputdrops.html Tech Note: http://www.cisco.com/warp/customer/121/atmdrops2.html http://www.cisco.com/warp/public/121/atmdrops2.html IBM Sample Configuration: http://www.cisco.com/warp/customer/697/config_dlsw_peers.html http://www.cisco.com/warp/public/697/config_dlsw_peers.html Sample Configuration: http://www.cisco.com/warp/customer/697/dlsw_backup_peer.html http://www.cisco.com/warp/public/697/dlsw_backup_peer.html Tech Note: http://www.cisco.com/warp/customer/697/troubleshooting_tr_interfaces.shtml http://www.cisco.com/warp/public/697/troubleshooting_tr_interfaces.shtml Tech Note: http://www.cisco.com/warp/customer/650/cipucode.shtml http://www.cisco.com/warp/public/650/cipucode.shtml Tech Note: http://www.cisco.com/warp/customer/482/config_tokring_eth_vlans.shtml http://www.cisco.com/warp/public/482/config_tokring_eth_vlans.shtml Optical Platforms Tech Note: http://www.cisco.com/warp/customer/127/15454-cross-connect.html http://www.cisco.com/warp/public/127/15454-cross-connect.html Field Notice: http://www.cisco.com/warp/customer/770/fn13173.shtml http://www.cisco.com/warp/public/770/fn13173.shtml Field Notice: http://www.cisco.com/warp/customer/770/fn13853.shtml http://www.cisco.com/warp/public/770/fn13853.shtml Content Delivery Devices Sample Configuration: http://www.cisco.com/warp/customer/117/CSS_CEreverseproxy.html http://www.cisco.com/warp/public/117/CSS_CEreverseproxy.html Sample Configuration: http://www.cisco.com/warp/customer/117/local_director/config_mnlb.html http://www.cisco.com/warp/public/117/local_director/config_mnlb.html Tech Note: http://www.cisco.com/warp/customer/117/manual_css_upgrade.html http://www.cisco.com/warp/public/117/manual_css_upgrade.html Tech Note: http://www.cisco.com/warp/customer/117/local_director/http_redirect_stick.html http://www.cisco.com/warp/public/117/local_director/http_redirect_stick.html Tech Note: http://www.cisco.com/warp/customer/117/AP_cookies.html http://www.cisco.com/warp/public/117/AP_cookies.html Tech Note: http://www.cisco.com/warp/customer/117/cdm_cdn/cdm_coe_upgrade.html http://www.cisco.com/warp/public/117/cdm_cdn/cdm_coe_upgrade.html Tech Note: http://www.cisco.com/warp/customer/117/local_director/dns_probe_ld.html http://www.cisco.com/warp/public/117/local_director/dns_probe_ld.html Tech Note: http://www.cisco.com/warp/customer/117/distributed_director/dd_http_redirect.html http://www.cisco.com/warp/public/117/distributed_director/dd_http_redirect.html Tech Note: http://www.cisco.com/warp/customer/117/local_director/tftp_upgrade.html http://www.cisco.com/warp/public/117/local_director/tftp_upgrade.html Field Notice: http://www.cisco.com/warp/customer/707/arrowpoint-ftp-pub.shtml http://www.cisco.com/warp/public/707/arrowpoint-ftp-pub.shtml Customer Contact Tech Note: http://www.cisco.com/warp/customer/78/cti_connect_monitor.html http://www.cisco.com/warp/public/78/cti_connect_monitor.html Tech Note: http://www.cisco.com/warp/customer/78/ivr_vru_reporting.shtml http://www.cisco.com/warp/public/78/ivr_vru_reporting.shtml Tech Note: http://www.cisco.com/warp/customer/78/exhausted_buffer_pool.html http://www.cisco.com/warp/public/78/exhausted_buffer_pool.html Tech Note: http://www.cisco.com/warp/customer/78/stopandstart_servcontrol.html http://www.cisco.com/warp/public/78/stopandstart_servcontrol.html Tech Note: http://www.cisco.com/warp/customer/78/spectrum_tcppim.html http://www.cisco.com/warp/public/78/spectrum_tcppim.html Field Notice: http://www.cisco.com/warp/customer/770/fn13473.shtml http://www.cisco.com/warp/public/770/fn13473.shtml Cisco IOS Software* Tech Note: http://www.cisco.com/warp/customer/620/ios_12_2_1_xf.shtml http://www.cisco.com/warp/public/620/ios_12_2_1_xf.shtml Tech Note: http://www.cisco.com/warp/customer/620/ios_12_2_1_xe.shtml http://www.cisco.com/warp/public/620/ios_12_2_1_xe.shtml * You can find all these releases at: TAC Newsletter Archive To view past issues of the Cisco TAC Newsletter, please visit: About This Newsletter Subscribe or Unsubscribe: Forget Your User ID or Password? Update Your E-mail Address/Receive a Shorter, Customized Newsletter Receive Future TAC Newsletters in Plain Text Format: Copyright© 2001 Cisco Systems, Inc. All rights reserved. Aironet, Catalyst, Cisco, Cisco IOS, Cisco Systems, Cisco Systems logo, and PIX are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0105R) http://www.cisco.com/tac |