Cisco Logo Cisco Technical Assistance Center (TAC)
Newsletter
TAC Certified
Vol. 3, No. 6 June 2001 Unmatched Online Technical Support www.cisco.com/tac
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In This Issue:
What's Hot
Virtual Private Network (VPN)
Security
IP Routing Protocols
DSL
Cable
Access-Dial
LAN
Wireless
Router Issues
WAN Technologies
Voice, Telephony, and Messaging
Video Networking
Network Management Systems (NMS)
ATM
Optical Platforms
Content Delivery Devices
Customer Contact
Cisco IOS® Software
TAC Newsletter Archive
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Ongoing Innovations to Cisco TAC Web Site Services

As announced in recent issues of the Cisco TAC Newsletter, innovations are being deployed on the TAC Web Site based on your feedback:

  • A PDF version is now available for all Cisco TAC Web Site documents. Click on the PDF icon in the top right corner of your screen, or if there is no such icon, please use the feedback button on that page to request a PDF-formatted document. We will send you a copy shortly after receiving your request.
  • The online Cisco TAC Web Tools Seminar on how to utilize the redesigned Cisco TAC Web Site and its online technical support resources has additional live training sessions for North America, Europe, and Asia Pacific. (Please see 'What's Hot' section below.)
  • A redesigned, user-friendly Cisco TAC Home Page has been deployed to help facilitate content navigation.
  • A Cisco Live! Collaborative Telnet enhancement that allows interactive, real-time sessions with Cisco TAC engineers is currently in development and expected to be launched within the next few months.

As evidenced by recent and upcoming changes to TAC Web Site services, the Cisco TAC values your input, and we are working hard to implement your great ideas. Please feel free to provide us ongoing feedback at:

http://www.cisco.com/public/support/feedback/solicited-promo/global.html


What's Hot

Cisco IP Telephony Solution Guide - UPDATED:
New Information about Planning, Implementation, and Operation of Cisco IP Telephony Networks

The updated Cisco IP Telephony Solution Guide is a comprehensive, illustrative source of information about the architecture, planning, design, implementation, and operation of IP telephony networks.

This online resource discusses the core components of an IP telephony network, including Cisco CallManager Version 3.x, various Cisco gateways, and integration with the legacy telecommunications network.

New and enhanced content in the Solution Guide will help you:

  • Plan for a WAN-based Intranet IPT™
  • Proceed with implementation of an IP telephony network
  • Secure your IP telephony network
  • Troubleshoot your IP telephony network issues
  • Manage your IP telephony network systems

The Cisco IP Telephony Solution Guide can be found at:

http://www.cisco.com/warp/customer/788/solution_guide/
(available to registered users)

http://www.cisco.com/warp/public/788/solution_guide/
(available to non-registered users)


Cisco Error Message Decoder Tool - ENHANCED:
Support for Catalyst and PIX Error Messages Added

The Cisco Error Message Decoder tool helps you research and resolve console error message strings associated with Cisco IOS® Software, Catalyst® Series switches software, and Cisco Secure PIX® Firewall software.

Simply paste your one- or two-line error message into the text field and click "Submit." Within moments, you will receive a description of the error message and a recommendation, along with links to suggested Cisco TAC Web support resources useful for resolving your issue.

Try out the enhanced Cisco Error Message Decoder tool at:

http://www.cisco.com/support/Errordecoder/error-decoder.html
(available to registered users)


Cisco Troubleshooting Assistant Tool - ENHANCED:
More Help for Solving Access-Dial Problems

The enhanced Cisco Troubleshooting Assistant tool now provides you with new information added to the Access-Dial knowledge base. These new enhancements guide novice users step-by-step through Access-Dial troubleshooting assistance to identify problems and offer solutions.

Enhancements to the Access-Dial Step-by-Step knowledge base include:

  • Commissioning a new Access Server
  • Dial on Demand Routing
  • ISDN Debugging
  • Modem Diagnostics
  • T1/E1
  • Virtual Interface
  • VPDN Debugging
  • Async Data
  • Redesigned knowledge base to make navigation easier, leading to a faster solution

If you are new to Access-Dial technology, please visit the "Step-by-Step Help" knowledge bases, which lead you through troubleshooting one task at a time:

http://www.cisco.com/kobayashi/support/tac/tsa/accessdialstep.html
(available to registered users)

If you are experienced with Access-Dial technology, please visit the Solution Search knowledge base:

http://www.cisco.com/kobayashi/support/tac/tsa/accessdial.html
(available to registered users)


IBM Technologies Top Issues - UPDATED:
New and Revised Solutions for Common Problems Related to DLSw Configurations, CIP and CPA Microcode, Cisco Router Token Ring Interfaces, and Token Ring and Ethernet Virtual LAN Configurations on the Cisco Catalyst 5000

Cisco TAC engineers have updated the "IBM Technologies Top Issues" section to provide solutions for the following IBM technology network issues:

  • DLSw Backup Peer and Border Peer Configurations - Sample configurations for DLSw Backup using an ISDN DDR connection and for Border Peer with two peer groups
  • CIP and CPA Microcode - Detailed procedure for selecting the CIP and CPA Microcode software for different Cisco IOS® versions that also provides the actual upgrade procedure
  • Cisco Router Token Ring Interfaces - Details on the most common reasons that cause a Token Ring Interface failure to insert into the ring(includes troubleshooting information using a flow chart)
  • Configuring Token Ring and Ethernet Virtual LANs on the Cisco Catalyst® 5000 - Using an RSM Description of how to configure the Cisco Catalyst 5000 with a Route Switch Module (RSM) for specific purposes (includes of some of the most frequently used show commands)
  • Basic DLSw+ Configurations - Includes sample configurations required for DLSw+ support in various implementations
  • Configuring and Troubleshooting Serial Tunneling (STUN) - Provides configuration examples for basic STUN, Synchronous Data Link Control (SDLC) STUN, and STUN Multipoint, and also provides detailed troubleshooting information for STUN and AS/400 specific issues

To access the "IBM Technologies Top Issues" section, please visit:

http://www.cisco.com/warp/customer/697/top_issues/top_issues_ibm.html
(available to registered users)

http://www.cisco.com/warp/public/697/top_issues/top_issues_ibm.html
(available to non-registered users)


ATM Technologies Top Issues - ENHANCED:
More Technical Support Available for Resolving Common ATM Problems

The TAC "ATM Technologies Top Issues" section now offers you additional helpful Web-based information for researching and resolving the most commonly occurring ATM issues, including:

  • Troubleshooting input and output queue drops on ATM interfaces
  • Identifying the reasons for cyclic redundancy check (CRC) errors on your ATM interface
  • Configuring inverse multiplexing over ATM (IMA) on Cisco 2600, 3600, and 7000 series multiport T1 and E1 ATM network modules
  • Troubleshooting IMA

To access the enhanced "ATM Technologies Top Issues" section, please visit:

http://www.cisco.com/warp/customer/121/top_issues/atm/top_issues_atm.shtml
(available to registered users)

http://www.cisco.com/warp/public/121/top_issues/atm/top_issues_atm.shtml
(available to non-registered users)


Cisco TAC Web Tools Seminar - LIVE AND RECORDED SESSIONS:
Convenient, Free Training on Cisco Web-Based Technical Support Resources

The online Cisco TAC Web Tools Seminar introduces you to the newly redesigned Cisco TAC Web Site and provides training on how to use its online technical support resources effectively.

To accommodate the high demand for this seminar, we have scheduled additional live training sessions for North America, Europe, and Asia Pacific. In addition, you can now access, at any time, an online recorded version of the one-hour seminar.

The seminar will teach you how to find the technical information necessary for:

  • Designing and supporting your networks
  • Enhancing your networking skills
  • Implementing and configuring products and networks
  • Troubleshooting network issues

To register for a live online seminar or to access the recorded session, please visit:

http://cisco.evoke.com
(available to registered and non-registered users)

Note: An international contact number is available for the live seminar. Please note that fees for international calls are the responsibility of the customer.


Networkers 2001 - The Cisco Annual User Conference:
Last Chance to Register Before Conference

Join us in Los Angeles (June 25 - 29) or Chicago (July 16 - 20)

  • Register NOW for Cisco Networkers 2001 and pay only US$1,595. Once the conference begins, registration is only available onsite, on a space-available basis - and the price increases to $1,995.
  • Over 100 technical sessions on the hottest industry topics
  • Power Sessions - in-depth, full-day technical tutorials
  • The World of Solutions - a dynamic learning environment featuring key Cisco partners, the latest networking technologies and products, personalized Network Design Clinics & more

Be sure to visit the TAC booth in the World of Solutions to learn more about the Cisco online technical support tools and applications.

For more information and to register, visit http://www.cisco.com/networkers/g1


Networking Professionals Connection:
Check out the Upcoming Online Tech Talk and "Ask the Expert" Event

Online Tech Talk:

  • "Wireless Networking: The Next Generation" - June 13, 2001, 10:00 a.m. PDT

To register:

www.ciscowebseminars.com/wirelesstt/N133-ZZZ-XX

"Ask the Expert" Event:

  • Catalyst Switch Infrastructure and Cisco IP Phones - June 11-22, 2001

To learn more about upcoming events, please visit:

http://www.cisco.com/go/netpro
(available to registered and non-registered users)


Virtual Private Network (VPN)

Field Notice:
Cisco Security Advisory: VPN 3000 Concentrator IP Options Vulnerability

http://www.cisco.com/warp/customer/707/vpn3k-ipoptions-vuln-pub.shtml
(available to registered users)

http://www.cisco.com/warp/public/707/vpn3k-ipoptions-vuln-pub.shtml
(available to non-registered users)


Security

Sample Configuration:
Configuring a Router-to-Router LAN-to-LAN Tunnel with the Same IP Subnets on Both Sides

http://www.cisco.com/warp/customer/707/same-ip.html
(available to registered users)

http://www.cisco.com/warp/public/707/same-ip.html
(available to non-registered users)


Sample Configuration:
Configuring the PIX® Firewall with Mail Server Access on Outside Network

http://www.cisco.com/warp/customer/110/mailserver_out.html
(available to registered users)

http://www.cisco.com/warp/public/110/mailserver_out.html
(available to non-registered users)


Sample Configuration:
Configuring the PIX Firewall with Mail Server Access on Inside Network

http://www.cisco.com/warp/customer/110/mailserver_in.html
(available to registered users)

http://www.cisco.com/warp/public/110/mailserver_in.html
(available to non-registered users)


Sample Configuration:
Configuring the PIX Firewall with Mail Server Access on DMZ Network

http://www.cisco.com/warp/customer/110/mailserver_dmz.html
(available to registered users)

http://www.cisco.com/warp/public/110/mailserver_dmz.html
(available to non-registered users)


Tech Note:
Setting Up the User-Changeable Password Utility in Cisco Secure ACS for Windows 2.6

http://www.cisco.com/warp/customer/480/ucp.html
(available to registered users)

http://www.cisco.com/warp/public/480/ucp.html
(available to non-registered users)


Tech Note:
Adding Multiple Cisco AV Pairs to a User Profile

http://www.cisco.com/warp/customer/471/multi_avpairs.html
(available to registered users)

http://www.cisco.com/warp/public/471/multi_avpairs.html
(available to non-registered users)


IP Routing Protocols

Tech Note:
How to Change the Dynamic NAT Configuration

http://www.cisco.com/warp/customer/556/clear_nat_comments.html
(available to registered users)

http://www.cisco.com/warp/public/556/clear_nat_comments.html
(available to non-registered users)


White Paper:
Access Control Lists and IP Fragments

http://www.cisco.com/warp/customer/105/acl_wp.html
(available to registered users)

http://www.cisco.com/warp/public/105/acl_wp.html
(available to non-registered users)


Field Notice:
NAT-Enabled Routers Encounter Problems with Cisco IOS® 12.1(5)T

http://www.cisco.com/warp/customer/770/fn13291.shtml
(available to registered users)

http://www.cisco.com/warp/public/770/fn13291.shtml
(available to non-registered users)


DSL

Sample Configuration:
Configuring Network Address Translation and Static Port Address Translation to Support an Internal Web Server

http://www.cisco.com/warp/customer/794/827spat.html
(available to registered users)

http://www.cisco.com/warp/public/794/827spat.html
(available to non-registered users)


Tech Note:
Troubleshooting Layer 1 on a Cisco 827

http://www.cisco.com/warp/customer/794/827_lyr1.html
(available to registered users)

http://www.cisco.com/warp/public/794/827_lyr1.html
(available to non-registered users)


Tech Note:
Making a Management Cable for the Cisco 600 Series CPE

http://www.cisco.com/warp/customer/794/600pinout.html
(available to registered users)

http://www.cisco.com/warp/public/794/600pinout.html
(available to non-registered users)


Cable

Tech Note:
How to build DOCSIS Configuration Files for DOCSIS 1.0 Using Cisco DOCSIS CPE Configurator V3.2

http://www.cisco.com/warp/customer/109/docsis_config1.html
(available to registered users)

http://www.cisco.com/warp/public/109/docsis_config1.html
(available to non-registered users)


Tech Note:
Cable Source-Verify and IP Address Security

http://www.cisco.com/warp/customer/109/source_verify.html
(available to registered users)

http://www.cisco.com/warp/public/109/source_verify.html
(available to non-registered users)


Tech Note:
Features, Differences, and Cisco IOS® Software Support for Cable Modem Cards for Cisco uBR7200 Universal Broadband Router Series

http://www.cisco.com/warp/customer/109/mc_card.html
(available to registered users)

http://www.cisco.com/warp/public/109/mc_card.html
(available to non-registered users)


Tech Note:
Troubleshooting DHCP Problems in Cable Networks Using Cisco Network Registrar Debugs

http://www.cisco.com/warp/customer/109/cnr_debug.html
(available to registered users)

http://www.cisco.com/warp/public/109/cnr_debug.html
(available to non-registered users)


Tech Note:
CPE Not Able To Connect In

http://www.cisco.com/warp/customer/109/cpe_no_connect.html
(available to registered users)

http://www.cisco.com/warp/public/109/cpe_no_connect.html
(available to non-registered users)


Access-Dial

Sample Configuration:
Configuring BRI Backup Interface with Dialer Profiles

http://www.cisco.com/warp/customer/129/bri-back-dp.html
(available to registered users)

http://www.cisco.com/warp/public/129/bri-back-dp.html
(available to non-registered users)


Sample Configuration:
Configuring DDR Backup Using BRIs and Dialer Watch

http://www.cisco.com/warp/customer/129/bri-backup-map-watch.html
(available to registered users)

http://www.cisco.com/warp/public/129/bri-backup-map-watch.html
(available to non-registered users)


Sample Configuration:
Configuring PA-MC-2T3+ in Unchannelized Mode

http://www.cisco.com/warp/customer/471/pa-mc-2t3_unchannel.html
(available to registered users)

http://www.cisco.com/warp/public/471/pa-mc-2t3_unchannel.html
(available to non-registered users)


Sample Configuration:
Configuring BRI-to-BRI Dialup with DDR Dialer Maps

http://www.cisco.com/warp/customer/129/config-bri-map.html
(available to registered users)

http://www.cisco.com/warp/public/129/config-bri-map.html
(available to non-registered users)


Tech Note:
Configuring Modem Recovery

http://www.cisco.com/warp/customer/76/modem-recovery.html
(available to registered users)

http://www.cisco.com/warp/public/76/modem-recovery.html
(available to non-registered users)


Field Notice:
Cisco 801-805 and Cisco 811/813 Boots into TinyROM upon Power Up

http://www.cisco.com/warp/customer/770/fn13141.shtml
(available to registered users)

http://www.cisco.com/warp/public/770/fn13141.shtml
(available to non-registered users)


LAN

Tech Note:
Spanning-Tree Protocol Root Guard Enhancement

http://www.cisco.com/warp/customer/473/74.html
(available to registered users)

http://www.cisco.com/warp/public/473/74.html
(available to non-registered users)


Tech Note:
QoS on Catalyst® 6000 Family Switches: Output Scheduling on the Catalyst 6000 with PFC Using Cisco IOS Native Mode

http://www.cisco.com/warp/customer/473/73.html
(available to registered users)

http://www.cisco.com/warp/public/473/73.html
(available to non-registered users)


Tech Note:
Creating Ethernet VLANs on Catalyst Switches

http://www.cisco.com/warp/customer/793/lan_switching/3.html
(available to registered users)

http://www.cisco.com/warp/public/793/lan_switching/3.html
(available to non-registered users)


Tech Note:
Configuring Inter-VLAN Routing Using an Internal Router (Layer 3 Card) on Catalyst 5000 and 6000 Switches Running Catalyst OS

http://www.cisco.com/warp/customer/473/75.html
(available to registered users)

http://www.cisco.com/warp/public/473/75.html
(available to non-registered users)


Tech Note:
Identifying and Troubleshooting Catalyst 5000 EARLs

http://www.cisco.com/warp/customer/473/76.html
(available to registered users)

http://www.cisco.com/warp/public/473/76.html
(available to non-registered users)


Field Notice:
WS-X6381-IDS Module Alarm Failure from Duplicate SPAN Packets

http://www.cisco.com/warp/customer/770/fn13151.shtml
(available to registered users)

http://www.cisco.com/warp/public/770/fn13151.shtml
(available to non-registered users)


Wireless

Tech Note:
Preventing Installation Key Loss on the Access Point when UserID or Password Recovery Is Performed

http://www.cisco.com/warp/customer/102/install_key.shtml
(available to registered users)

http://www.cisco.com/warp/public/102/install_key.shtml
(available to non-registered users)


Field Notice:
Cisco Aironet® PCI 340 Series Personal Computer Interface: Trouble Installing Windows NT4.0 Driver

http://www.cisco.com/warp/customer/770/fn13193.shtml
(available to registered users)

http://www.cisco.com/warp/public/770/fn13193.shtml
(available to non-registered users)


Router Issues

Tech Note:
Maximum Number of Interfaces and Subinterfaces for Cisco IOS® Platforms: IDB Limits

http://www.cisco.com/warp/customer/63/idb_limit.html
(available to registered users)

http://www.cisco.com/warp/public/63/idb_limit.html
(available to non-registered users)


Tech Note:
Cisco 7200 Parity Error Fault Tree

http://www.cisco.com/warp/customer/63/c7200_faulttree.html
(available to registered users)

http://www.cisco.com/warp/public/63/c7200_faulttree.html
(available to non-registered users)


Tech Note:
Applying Correct Terminal Emulator Settings for Console Connections

http://www.cisco.com/warp/customer/63/terminal_settings.html
(available to registered users)

http://www.cisco.com/warp/public/63/terminal_settings.html
(available to non-registered users)


Field Notice:
Multichannel T1/E1 Port Adapters on Cisco VIP4 Versatile Interface Processors May Not Be Recognized

http://www.cisco.com/warp/customer/770/fn12858.shtml
(available to registered users)

http://www.cisco.com/warp/public/770/fn12858.shtml
(available to non-registered users)


Field Notice:
NAT-Enabled Routers Encounter Problems with Cisco IOS 12.1(5)T

http://www.cisco.com/warp/customer/770/fn13291.shtml
(available to registered users)

http://www.cisco.com/warp/public/770/fn13291.shtml
(available to non-registered users)


Field Notice:
PA-2FE-TX, PA-2FE-FX, PA-VXC-2TE1+, and PA-VXB-2TE1+ Incompatible with Some Older VIP2-50 Versions

http://www.cisco.com/warp/customer/770/fn13098.shtml
(available to registered users)

http://www.cisco.com/warp/public/770/fn13098.shtml
(available to non-registered users)


WAN Technologies

Sample Configuration:
Back-to-Back Router HSSI Interfaces

http://www.cisco.com/warp/customer/128/5.html
(available to registered users)

http://www.cisco.com/warp/public/128/5.html
(available to non-registered users)


Tech Note:
Troubleshooting Internetwork Performance

http://www.cisco.com/warp/customer/112/tshoot_int.html
(available to registered users)

http://www.cisco.com/warp/public/112/tshoot_int.html
(available to non-registered users)


Voice, Telephony and Messaging

Sample Configuration:
VoIP: Configuring Connection PLAR

http://www.cisco.com/warp/customer/788/signalling/plar_config.html
(available to registered users)

http://www.cisco.com/warp/public/788/signalling/plar_config.html
(available to non-registered users)


Sample Configuration:
Voice: Configuring Connection Trunk

http://www.cisco.com/warp/customer/788/signalling/trunk_config.html
(available to registered users)

http://www.cisco.com/warp/public/788/signalling/trunk_config.html
(available to non-registered users)


Sample Configuration:
Nortel Meridian PBX and Cisco CallManager Integration

http://www.cisco.com/warp/customer/788/AVVID/meridianpbx_cm.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/meridianpbx_cm.html
(available to non-registered users)


Tech Note:
Cisco Unity Exchange Licensing Error

http://www.cisco.com/warp/customer/788/AVVID/licensing_error.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/licensing_error.html
(available to non-registered users)


Tech Note:
Enabling Confirm Delete in Unity

http://www.cisco.com/warp/customer/788/AVVID/confirm_delete.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/confirm_delete.html
(available to non-registered users)


Tech Note:
Things to Know when Upgrading to Unity 2.4.6.102

http://www.cisco.com/warp/customer/788/AVVID/upgrading_unity.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/upgrading_unity.html
(available to non-registered users)


Tech Note:
IP Telephony Product Keys

http://www.cisco.com/warp/customer/788/AVVID/productkey.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/productkey.html
(available to non-registered users)


Tech Note:
Configuring Cisco CallManager 3.0(X) for Integration to Voice-Mail Systems via SMDI

http://www.cisco.com/warp/customer/788/AVVID/cm_smdi.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/cm_smdi.html
(available to non-registered users)


Tech Note:
Voice-Understanding FXO Disconnect Problem

http://www.cisco.com/warp/customer/788/signalling/fxo_disconnect.html
(available to registered users)

http://www.cisco.com/warp/public/788/signalling/fxo_disconnect.html
(available to non-registered users)


Tech Note:
Multilingual Unity Systems

http://www.cisco.com/warp/customer/788/AVVID/multi_system.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/multi_system.html
(available to non-registered users)


Tech Note:
Cisco Unity Subscriber Not Found in Directory

http://www.cisco.com/warp/customer/788/AVVID/subscriber_directory.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/subscriber_directory.html
(available to non-registered users)


Tech Note:
Cisco Unity: Moving Mailboxes between Exchange Servers

http://www.cisco.com/warp/customer/788/AVVID/move_mb_exchange.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/move_mb_exchange.html
(available to non-registered users)


Tech Note:
Analog E&M Signaling Overview

http://www.cisco.com/warp/customer/788/signalling/e_m_overview.html
(available to registered users)

http://www.cisco.com/warp/public/788/signalling/e_m_overview.html
(available to non-registered users)


Tech Note:
Windows NT, Windows 2000, and Exchange Service Packs for Cisco Unity 2.4.6

http://www.cisco.com/warp/customer/788/AVVID/ex_serv_packs.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/ex_serv_packs.html
(available to non-registered users)


Tech Note:
Cisco Unity with Active Fax: Seven-Digit DID

http://www.cisco.com/warp/customer/788/AVVID/7_digit_did.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/7_digit_did.html
(available to non-registered users)


Tech Note:
Wscript Error in Installation or Upgrade

http://www.cisco.com/warp/customer/788/AVVID/wscript.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/wscript.html
(available to non-registered users)


Tech Note:
Unity Installation and Troubleshooting: G.729a Codec

http://www.cisco.com/warp/customer/788/AVVID/g729a_codec.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/g729a_codec.html
(available to non-registered users)


Tech Note:
Cisco Unity-Supported Third-Party Fax Integrations

http://www.cisco.com/warp/customer/788/AVVID/3party_fax_int.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/3party_fax_int.html
(available to non-registered users)


Tech Note:
Call Holding in Cisco Unity

http://www.cisco.com/warp/customer/788/AVVID/call_holding.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/call_holding.html
(available to non-registered users)


Tech Note:
Cisco Unity and Exchange 2000

http://www.cisco.com/warp/customer/788/AVVID/install_exchange.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/install_exchange.html
(available to non-registered users)


Tech Note:
MUSLIES Setup for Unity

http://www.cisco.com/warp/customer/788/AVVID/muslies_setup.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/muslies_setup.html
(available to non-registered users)


Tech Note:
No Dongle Found: Unity Will Not Install

http://www.cisco.com/warp/customer/788/AVVID/no_dongle.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/no_dongle.html
(available to non-registered users)


Tech Note:
Text-to-Speech Frequently Asked Questions and Troubleshooting

http://www.cisco.com/warp/customer/788/AVVID/text_speech.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/text_speech.html
(available to non-registered users)


Tech Note:
How to Transfer a Caller Directly into a Mailbox

http://www.cisco.com/warp/customer/788/AVVID/transfer_direct_box.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/transfer_direct_box.html
(available to non-registered users)


Tech Note:
Items to Verify before Installing Unity on Windows NT

http://www.cisco.com/warp/customer/788/AVVID/verify_before_install.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/verify_before_install.html
(available to non-registered users)


Tech Note:
How to Change the NT Password for the Exchange and Unity Service Accounts

http://www.cisco.com/warp/customer/788/AVVID/change_nt_pw_unity_serv.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/change_nt_pw_unity_serv.html
(available to non-registered users)


Tech Note:
Things to Know when Upgrading to Unity 2.4.6.102

http://www.cisco.com/warp/customer/788/AVVID/upgrading_unity.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/upgrading_unity.html
(available to non-registered users)


Tech Note:
Understanding Transcoding and Conference Bridging Using a Catalyst® 6000 WS-X6608-T1/E1 Blade

http://www.cisco.com/warp/customer/788/AVVID/trans_conf_ws_6608.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/trans_conf_ws_6608.html
(available to non-registered users)


Tech Note:
Understanding the Cisco IP Phone 10/100 Ethernet In-Line Power Detection Algorithm

http://www.cisco.com/warp/customer/788/AVVID/ip_pwr_detect.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/ip_pwr_detect.html
(available to non-registered users)


Tech Note:
Understanding IP Phone In-Line Power Provisioning on the Catalyst 6000 Switch

http://www.cisco.com/warp/customer/788/AVVID/cat6k_inline_pwr.html
(available to registered users)

http://www.cisco.com/warp/public/788/AVVID/cat6k_inline_pwr.html
(available to non-registered users)


Video Networking

Tech Note:
Using the Video Networking Unit Manager to Upgrade Firmware on the Cisco VN 5900 Video Network

http://www.cisco.com/warp/customer/84/csb015.html
(available to registered users)

http://www.cisco.com/warp/public/84/csb015.html
(available to non-registered users)


Tech Note:
Remapping the Artist Insertion and PID

http://www.cisco.com/warp/customer/84/csb012.html
(available to registered users)

http://www.cisco.com/warp/public/84/csb012.html
(available to non-registered users)


Tech Note:
Replacing the Power Supply

http://www.cisco.com/warp/customer/84/csb011.html
(available to registered users)

http://www.cisco.com/warp/public/84/csb011.html
(available to non-registered users)


Tech Note:
System Diagnostics

http://www.cisco.com/warp/customer/84/csb010.html
(available to registered users)

http://www.cisco.com/warp/public/84/csb010.html
(available to non-registered users)


Tech Note:
Configuring the Network Interface in a Cisco VN Solution

http://www.cisco.com/warp/customer/84/csb018.html
(available to registered users)

http://www.cisco.com/warp/public/84/csb018.html
(available to non-registered users)


Tech Note:
Calculating Buffer Size or MTU for Cisco Video Networking Products

http://www.cisco.com/warp/customer/84/csb017.html
(available to registered users)

http://www.cisco.com/warp/public/84/csb017.html
(available to non-registered users)


Tech Note:
Upgrading Firmware in PS5015 and PS5050 Rear Cards of the Cisco VN 5900 Video Network

http://www.cisco.com/warp/customer/84/csb016.html
(available to registered users)

http://www.cisco.com/warp/public/84/csb016.html
(available to non-registered users)


Tech Note:
Hot-Swapping Controller with Different Firmware Versions Loses ATM Configuration

http://www.cisco.com/warp/customer/84/csb013.html
(available to registered users)

http://www.cisco.com/warp/public/84/csb013.html
(available to non-registered users)


Tech Note:
Upgrading Firmware on a Cisco VDS 5000 via FTP

http://www.cisco.com/warp/customer/84/csb014.html
(available to registered users)

http://www.cisco.com/warp/public/84/csb014.html
(available to non-registered users)


Network Management Systems (NMS)

Tech Note:
Installing CWM on Solaris

http://www.cisco.com/warp/customer/477/CWM/cwm-install-solaris.html
(available to registered users)

http://www.cisco.com/warp/public/477/CWM/cwm-install-solaris.html
(available to non-registered users)


Tech Note:
How to Move Configuration Files and System Software Images between a Catalyst® OS Switch and a TFTP Server Using SNMP

http://www.cisco.com/warp/customer/477/SNMP/move_files_images_snmp.html
(available to registered users)

http://www.cisco.com/warp/public/477/SNMP/move_files_images_snmp.html
(available to non-registered users)


Tech Note:
Configuring TFTP for CWM on Solaris

http://www.cisco.com/warp/customer/477/CWM/cwm-tftp-config-solaris.html
(available to registered users)

http://www.cisco.com/warp/public/477/CWM/cwm-tftp-config-solaris.html
(available to non-registered users)


Tech Note:
Installing CWM 9.2.09 on HP-UX 10.20

http://www.cisco.com/warp/customer/477/CWM/cwm-install-hpux.html
(available to registered users)

http://www.cisco.com/warp/public/477/CWM/cwm-install-hpux.html
(available to non-registered users)


Tech Note:
How to Add a Protocol Definition to a Cisco SwitchProbe Using SNMP

http://www.cisco.com/warp/customer/477/SP/add_protocol_def.html
(available to registered users)

http://www.cisco.com/warp/public/477/SP/add_protocol_def.html
(available to non-registered users)


Tech Note:
Configuring TFTP for CWM on AIX

http://www.cisco.com/warp/customer/477/CWM/cwm-tftp-config-aix.html
(available to registered users)

http://www.cisco.com/warp/public/477/CWM/cwm-tftp-config-aix.html
(available to non-registered users)


Tech Note:
Configuring TFTP for CWM on HP-UX

http://www.cisco.com/warp/customer/477/CWM/cwm-tftp-config-hpux.html
(available to registered users)

http://www.cisco.com/warp/public/477/CWM/cwm-tftp-config-hpux.html
(available to non-registered users)


White Paper:
User Registration and Address Management Services for Policy Networking

http://www.cisco.com/warp/customer/477/policy_networking.shtml
(available to registered users)

http://www.cisco.com/warp/public/477/policy_networking.shtml
(available to non-registered users)


ATM

Sample Configuration:
ILMI Address Registration Problems

http://www.cisco.com/warp/customer/121/ilmi_address_probs.shtml
(available to registered users)

http://www.cisco.com/warp/public/121/ilmi_address_probs.shtml
(available to non-registered users)


Tech Note:
Traffic Shaping with the Cisco 12000 GSR 4 x OC-3 Gigabit Switch Router ATM Line Card

http://www.cisco.com/warp/customer/121/traff_shape12000.html
(available to registered users)

http://www.cisco.com/warp/public/121/traff_shape12000.html
(available to non-registered users)


Optical Platforms

Field Notice:
Cisco ONS 15454 and 15327 Optical Network Systems: Ethernet Line Card Packet Forwarding Limitations

http://www.cisco.com/warp/customer/770/fn13171.shtml
(available to registered users)

http://www.cisco.com/warp/public/770/fn13171.shtml
(available to non-registered users)


Field Notice:
Cisco ONS 15454 DS-1 Optical Network System Cable Pin-out User Documentation Contains Error

http://www.cisco.com/warp/customer/770/fn13271.shtml
(available to registered users)

http://www.cisco.com/warp/public/770/fn13271.shtml
(available to non-registered users)


Field Notice:
Incorrect Discrete Components on OC-48 Line Cards

http://www.cisco.com/warp/customer/770/fn13132.shtml
(available to registered users)

http://www.cisco.com/warp/public/770/fn13132.shtml
(available to non-registered users)


Content Delivery Devices

Sample Configuration:
Configuring Server Load Balancing on the Catalyst® 6000 Family Content Switching Module

http://www.cisco.com/warp/customer/117/csm/csm_slb.html
(available to registered users)

http://www.cisco.com/warp/public/117/csm/csm_slb.html
(available to non-registered users)


Sample Configuration:
How to Configure the CSS to Load Balance Using One Interface

http://www.cisco.com/warp/customer/117/one_armed_bandit.html
(available to registered users)

http://www.cisco.com/warp/public/117/one_armed_bandit.html
(available to non-registered users)


Sample Configuration:
How to Configure the CSS to Load Balance DNS Servers and Use the DNS Scripted Keepalives

http://www.cisco.com/warp/customer/117/css_DNS.html
(available to registered users)

http://www.cisco.com/warp/public/117/css_DNS.html
(available to non-registered users)


Tech Note:
How to Check What Web Sites/URLs the Cache Engine is Caching

http://www.cisco.com/warp/customer/117/cache_engine/CE_sites.html
(available to registered users)

http://www.cisco.com/warp/public/117/cache_engine/CE_sites.html
(available to non-registered users)


Tech Note:
Preventing Cisco LocalDirector from Failing Servers

http://www.cisco.com/warp/customer/117/local_director/ld_svr_adjst.html
(available to registered users)

http://www.cisco.com/warp/public/117/local_director/ld_svr_adjst.html
(available to non-registered users)


Tech Note:
Configuring Web Cache Communication Protocol Version 1 on a Cisco Cache Engine and Router

http://www.cisco.com/warp/customer/117/wccp/wccp1.html
(available to registered users)

http://www.cisco.com/warp/public/117/wccp/wccp1.html
(available to non-registered users)


Tech Note:
Configuring Web Cache Communication Protocol Version 2 on a Cisco Cache Engine and Router

http://www.cisco.com/warp/customer/117/wccp/wccp2.html
(available to registered users)

http://www.cisco.com/warp/public/117/wccp/wccp2.html
(available to non-registered users)


Tech Note:
Recovering a Lost Disk on the Cisco Cache Engine

http://www.cisco.com/warp/customer/117/cache_engine/ce_diskrec.html
(available to registered users)

http://www.cisco.com/warp/public/117/cache_engine/ce_diskrec.html
(available to non-registered users)


Tech Note:
Configuring Standard and Statefull Failover in LocalDirector

http://www.cisco.com/warp/customer/117/local_director/ld_failover.html
(available to registered users)

http://www.cisco.com/warp/public/117/local_director/ld_failover.html
(available to non-registered users)


Tech Note:
Password Recovery Procedure for the Cisco CSS 11000 Series Content Services Switch

http://www.cisco.com/warp/customer/474/pswdrec_css11000.shtml
(available to registered users)

http://www.cisco.com/warp/public/474/pswdrec_css11000.shtml
(available to non-registered users)


Tech Note:
Content Delivery Devices Top Issues

http://www.cisco.com/warp/customer/117/cdn_top_issues/cdn_top_issues_index.shtml
(available to registered users)

http://www.cisco.com/warp/public/117/cdn_top_issues/cdn_top_issues_index.shtml
(available to non-registered users)


Tech Note:
Filtering URLs in Cisco Cache Engines

http://www.cisco.com/warp/customer/117/cache_engine/url_filtering.html
(available to registered users)

http://www.cisco.com/warp/public/117/cache_engine/url_filtering.html
(available to non-registered users)


Tech Note:
Setting Up a WCCP Policy Redirection in a Cisco Cache Engine

http://www.cisco.com/warp/customer/117/wccp/wwcp_2_policy.html
(available to registered users)

http://www.cisco.com/warp/public/117/wccp/wwcp_2_policy.html
(available to non-registered users)


Tech Note:
WCCP Support for Cisco IOS® and Cache Engine Software

http://www.cisco.com/warp/customer/117/wccp/wccp_matrix.shtml
(available to registered users)

http://www.cisco.com/warp/public/117/wccp/wccp_matrix.shtml
(available to non-registered users)


Customer Contact

Tech Note:
Performing an ICM Database Backup

http://www.cisco.com/warp/customer/78/icm_db_bkup.html
(available to registered users)

http://www.cisco.com/warp/public/78/icm_db_bkup.html
(available to non-registered users)


Tech Note:
How to Stop and Start ICM Services Using NT Server Manager Locally and Remotely

http://www.cisco.com/warp/customer/78/server_manager.html
(available to registered users)

http://www.cisco.com/warp/public/78/server_manager.html
(available to non-registered users)


Tech Note:
Install the Java Virtual Machine on a Peripheral Gateway: How and Why

http://www.cisco.com/warp/customer/78/install_java_vm.html
(available to registered users)

http://www.cisco.com/warp/public/78/install_java_vm.html
(available to non-registered users)


Tech Note:
Error Message-PGxx-opc Fail: Assertion Failed: Fixed

http://www.cisco.com/warp/customer/78/assertion_failed.html
(available to registered users)

http://www.cisco.com/warp/public/78/assertion_failed.html
(available to non-registered users)


Tech Note:
How Do I Get IPCC Software?

http://www.cisco.com/warp/customer/78/get_ipcc_software.html
(available to registered users)

http://www.cisco.com/warp/public/78/get_ipcc_software.html
(available to non-registered users)


Tech Note:
Alert on Java and the Pentium 4 Processor

http://www.cisco.com/warp/customer/640/p4_java_alert.html
(available to registered users)

http://www.cisco.com/warp/public/640/p4_java_alert.html
(available to non-registered users)


Tech Note:
Ecspim.exe-Application Error

http://www.cisco.com/warp/customer/78/ecspim_app_error.html
(available to registered users)

http://www.cisco.com/warp/public/78/ecspim_app_error.html
(available to non-registered users)


Cisco IOS Software*

Tech Note:
Cisco IOS Software Release 12.2(1)XD

http://www.cisco.com/warp/customer/620/ios_12_2_1_xd.shtml
(available to registered users)

http://www.cisco.com/warp/public/620/ios_12_2_1_xd.shtml
(available to non-registered users)


Tech Note:
Cisco IOS Software Release 12.2

http://www.cisco.com/warp/customer/620/ios_12_2.shtml
(available to registered users)

http://www.cisco.com/warp/public/620/ios_12_2.shtml
(available to non-registered users)


Tech Note:
Cisco IOS Software Release 12.1(5)YE

http://www.cisco.com/warp/customer/620/ios_12_1_5_ye.shtml
(available to registered users)

http://www.cisco.com/warp/public/620/ios_12_1_5_ye.shtml
(available to non-registered users)


Field Notice:
Cisco RM 7000 May Encounter Problems with Cisco IOS Software Release 12.0T

http://www.cisco.com/warp/customer/770/fn13130.shtml
(available to registered users)

http://www.cisco.com/warp/public/770/fn13130.shtml
(available to non-registered users)


* You can find all these releases at:
http://www.cisco.com/cgi-bin/iosplanner/iosplanner.cgi
(available to Cisco end users and partner customers with TAC Software Center Access)


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