Ongoing Changes to Cisco TAC Web Site Services

As announced in the last two issues of the Cisco TAC Newsletter, a number of significant changes are being implemented by the Cisco TAC:

• A customized, technical support-focused search application, "Guided TAC Search", has been deployed on the site to help you locate technical documents pertinent to your network issues. This application is located at the top of the Cisco TAC Web Site.
• A newly rearchitectured, user-friendly Cisco TAC Home Page, to help facilitate content navigation is now available. (Please see "What's Hot" section below.)
• An enhanced TAC Web page offering personalization features is currently in development and expected to be launched within the next few months.

The Cisco TAC Newsletter provides you with breaking information about the latest online technical support resources developed by Cisco engineers. As always, our goal is to help you quickly and easily find answers to your technical questions. All the resources contained within this newsletter can be found by visting the Cisco TAC Web Site at: www.cisco.com/tac

All of the changes listed above are based on your feedback and input from product beta tests, advisory boards, customer surveys, and other events. The Cisco TAC values your input, and we are working hard to implement your great ideas. Please feel free to provide us ongoing feedback at:

http://www.cisco.com/public/support/feedback/solicited- promo/global.html

What's Hot

TAC Case Open Tool - ENHANCED:
Get Faster Response Time for Less-Critical Technical Support Cases Opened Online

Using the Cisco Technical Assistance Center (TAC) Case Open tool to open Priority Level 3 (P3) and Priority Level 4 (P4) cases provides you with many advantages, including:

• Faster routing to a Cisco TAC engineer than same-priority cases opened by telephone
• An "autosuggest" feature that recommends solutions during the case opening process

For cases involving less-critical network situations, the enhanced Case Open tool can save you time and money.

Open your future cases online at:

http://www.cisco.com/tac/caseopen
(available to registered users)

Cisco TAC Web Site Redesign - BREAKING NEWS:
New and Improved Content Navigation Available Now

Based on customer feedback, including two rounds of usability testing and a beta test, the Cisco TAC is proud to announce the redesign of the Cisco TAC Web Site.

This redesigned Web site offers a number of enhanced navigational features to help you quickly locate technical content for your everyday network issues, including:

• The new "Guided TAC Search" now offers a fast and robust method to locate relevant technical content for common tasks based on your description of network issues.
• Searching online technical resources by such common tasks as "Select and Download Software"; "Install and Configure"; and "Troubleshoot" is now available.
• Searching the Technical Tips section is easier than ever with content reorganized by technology area.

In addition to enhancements to the newly-redesigned Cisco TAC Web Site, you will still find Top Issues; Products, Technologies, and Networking Solutions; and the Tool Index on the home page.

To check out the new TAC Web Site, please visit:

http://www.cisco.com/tac
(available to registered and non- registered users)

http://www.cisco.com/kobayashi/tech notes/serv_tips.shtml
(available to registered users)

http://www.cisco.com/public/technotes/s erv_tips.shtml
(available to non-registered users)

Cisco TAC Web Tools Seminar - NEW OFFERING:
Recorded Sessions Now Available

Registration for the "live" Cisco TAC Web Tools Seminars has reached maximum capacity, and classes are now full. For your convenience, a recorded version of this seminar featuring the newly-redesigned Cisco TAC Web Site and its online technical support resources is now available for you to access online anytime.

The recorded Cisco TAC Web Tools Seminar provides training on how to utilize Cisco TAC Web Site resources effectively. Familiarize yourself with TAC Web resources by watching a one-hour presentation online while you listen to a recorded audio. This training session will teach you how to find the technical information necessary for:

• Designing and supporting your networks
• Enhancing your networking skills
• Implementing and configuring products and networks
• Troubleshooting network issues

To access the recorded TAC Web Tools Seminar, please visit:

http://cisco.evoke.com

Note: If you are interested in attending a "live" seminar, please view the next few issues of the TAC Newsletter for additional "live" seminar dates.

DSL Top Issues - UPDATED:
Enhanced Support Resources Resolve Common Challenges with DSL Technologies

The updated "DSL Technologies Top Issues" section on the Cisco TAC Web Site provides you with solutions to the most frequently reported DSL issues. Regardless of your experience level with DSL technologies, step-by-step instructions will lead you through troubleshooting, including:

• Configuring a Cisco 1700/2600/3600 Series Router with an ADSL WAN Interface Card (ADSL-WIC)
• Configuring a Cisco ADSL Router as a PPPoE client
• Changing MTU size to implement PPPoE for a Windows PC
• Configuring a Cisco 600 Series CPE
• Configuring a Cisco 802/804 IDSL Router
• Configuring a Cisco 827 ADSL Router
• Configuring a Cisco SOHO 77 ADSL Router
• Configuring a Cisco 1417 Series Router
• Upgrading software for DSL Routers
• Recovering passwords for DSL Routers and CPEs
• DSL modem/router interface pinouts and status LED descriptions
• Determining compatibility of components in Cisco DSL equipment

To access the complete Cisco "DSL Technologies Top Issues" section, please visit:

http://www.cisco. com/warp/customer/794/top_issues/dsl/top_issues_dsl.shtml
(available to registered users)

http://www.cisco.com/warp/public/794/top_issues/dsl/top_issues_dsl.shtml
(available to non- registered users)

The Troubleshooting Assistant tool is an additional online resource for identifying and resolving DSL problems.

If you are new to DSL technologies, Cisco TAC recommends that you try out the Troubleshooting Assistant's "Step-by-Step Help" DSL knowledge bases at:

http://www.cisco.com/tac/news letter/vol3no4/dslstepbystep.html
(available to registered users)

If you are experienced with DSL technologies, please visit the Troubleshooting Assistant's "Advanced Search" DSL knowledge bases at:

http://www.cisco.com/tac/newsletter/vol3 no4/dsl.html
(available to registered users)

Router Top Issues (Previously "General Top Issues") - UPDATED:
Enhanced Support Resources Resolve Common Challenges with Router Technologies

The updated "Router Top Issues" section provides you with solutions, including step-by-step procedures, to help resolve the most common issues with Cisco router platforms, such as:

• Cisco IOS Software Recommendations
• High CPU Utilization on Routers
• Input or Output Queue Drops on show interface
• Router Hangs
• Router or VIP Crashes
• Router Stuck in ROMmon or Boot Mode

Also described are various Cisco IOS Software system error messages, the type(s) of problems they indicate, and how to troubleshoot the source of these problems, including:

• %SYS-2-MALLOCFAIL for memory allocation failures
• %ALIGN-3- SPURIOUS for spurious accesses and alignment errors
• %RSP-3-RESTART: cbus complex generated by the Cisco 7500 Series Routers
• Cisco IOS Software System Error Messages - Error Messages Decoder Tool

For help with resolving your everyday router issues, please visit the "Router Top Issues" section at:

http://www.cisco.com/warp/customer/63/top_issues/router_issues/top_issues_router.html
(available to registered users)

http://www.cisco.com/warp/public/63/top_issues/router_issues/top_issues_router.html
(available to non-registered users)

Troubleshooting Assistant Tool - ENHANCED:
New Troubleshooting Tips Added for Cable Technologies and IP Routing Protocols

Cisco Troubleshooting Assistant tool now supports an Advanced Search knowledge base for Cable Technologies. This Advanced Search knowledge base helps experienced users identify problems and solutions more quickly.

The Troubleshooting Assistant tool also offers novice users Step-by-Step knowledge bases for Cable Technologies and IP Routing Protocols.

• The Cable Technologies knowledge base includes troubleshooting information for Cisco uBR 900 series cable access routers, the Cisco uBR7200 series Cable Modem Termination System (CMTS) including the Cisco uBR7046 VXR, and the Cisco CVA120 series Cable Voice Adapter.
• The IP Routing Protocols knowledge base helps to solve issues relating to configuration, access, performance, and various protocols (BGP, EIGRP, IGRP, OSPF, and RIP).

If you are new to a technology, visit the "Step-by-Step Help" knowledge bases, which will lead you through troubleshooting, one task at a time:

Cable Technologies:

http://www.cisco.com/tac/newsletter/vol3no4/cablestepbystep.html
(available to registered users)

IP Routing Protocols:

http://www.cisco.com/tac/newsletter/vol3no4/iproutstepbystep.html
(available to registered users)

If you are an experienced user, you will benefit from the capabilities of the Troubleshooting Assistant's "Advanced Search" knowledge base. Please visit:

Cable Technologies:

http://www.cisco.com/tac/newsletter/vol3no4/cable.html
(available to registered users)

WAN Technology Pages - NEW:
New Support Resources for WAN Compression Issues

New content on the Cisco WAN Technology Pages provides a thorough understanding of compression and its application. This information will help you to use compression effectively as a WAN optimization solution. Data compression methods discussed include:

• Distributed compression
• Frame-relay payload compression
• Hardware compression
• Layer 2 payload compression
• Microsoft Point-to-Point Compression (MPPC)
• Per-interface compression
• Per-virtual circuit compression
• Software compression
• Standard-based FRF.9 Compression
• TCP/IP header compression
• X.25 payload compression

To access the latest WAN compression support information from Cisco, please visit:

http://www.cisco.com/cgi- bin/Support/PSP/psp_view.pl?p=Internetworking:Compression
(available to registered users)

http://www.cisco.com/pcgi- bin/Support/PSP/psp_view.pl?p=Internetworking:Compression
(available to non-registered users)

Cisco Open Forum - ENHANCED:
Your Personalized Connection to Cisco Certified Internetwork Experts (CCIEs™)

The enhanced Cisco Open Forum can help you benefit from proven solutions developed by Cisco Certified Internetwork Experts (CCIEs). When networking issues arise, you can use the Open Forum to:

• Research reliable answers to questions in the Q&A database
• Submit your question to appropriate specialists in the CCIE Forum if your specific question is not already answered in the archive
• Check the status of your submitted questions via the new easy-to-use interface

To help resolve your networking issues, please visit the enhanced Cisco Open Forum at:

http://www.cisco.com/ cgi-bin/ofdispatch?AppName=OpenForum&ForumName=TAC&Action=OpenForum
(available to registered users)

Bug Navigator Tool - ENHANCED:
A Better Place to Search for Known "Customer Contact" Software Bugs

The improved Cisco Bug Navigator tool now supports several "Customer Contact" software products, including:

• Cisco Intelligent Contact Manager Software
• Cisco Turnkey CTI Suite
• Cisco Email Manager
• Cisco Media Blender
• Cisco Collaboration Server Dynamic Content Adapter

The Bug Navigator tool can help you search for known bugs. Based on your software version, feature set, and keywords, a matrix showing when each bug was integrated or fixed is generated.

Bug alerts can also now be generated directly from this tool. You can create a profile of your environment and receive notification of new bugs via e-mail or fax.

To track "Customer Contact" software anomalies, please use the Bug Navigator tool at:

http://www.cisco.com/support/bugtools/b ugtool.shtml
(available to registered users)

Networking Professionals Connection:
Check out the upcoming "Ask the Expert" Event

• Voice-over-IP for Mobile Users: April 16 to 27

To participate in this event, please visit:

http://www.cisco.com/go/netpro
(available to registered and non-registered users)

CORRECTION:
(Note: We are reprinting the following article from our March 2001 issue to reflect a correction. Maximum Packet Lifetime Switching (MPLS) has been replaced with the correct term: Multiprotocol Label Switching (MPLS).)

VPN Solutions Pages - NEW and IMPROVED:
One-Stop Shop for VPN Security Solutions

The new Cisco TAC Virtual Private Networks (VPN) Solutions Pages are now available. This section provides you with a one-stop shop where you can access the latest information about VPN applications, hardware, security, and training resources, including:

• Generic Routing Encapsulation (GRE)
• Layer 2 Forwarding Protocol (L2F)
• Layer 2 Tunnel Protocol (L2TP)
• Multiprotocol Label Switching (MPLS) for VPNs
• Point-to-Point Tunnel Protocol (PPTP)
• Secure Shell (SSH)
• Cisco Secure Policy Manager
• Cisco Secure VPN Client
• Cisco VPN 3000 and 5000 Client
• Cisco VPN 3000 and 5000 Concentrator

Now you have the convenience of going to one unique location on the Cisco TAC Web Site to locate your VPN support resources at:

http://www.cisco.com/warp/custom er/471/vpn_solution.html
(available to registered users)

http://www.cisco.com/warp/public/47 1/vpn_solution.html
(available to non-registered users)

Password Recovery

Tech Note:
Password Recovery Procedure for the Cisco SOHO77 Router

http://www.cisco.com/warp/cu stomer/474/pswdrec_soho77.shtml
(available to registered users)

http://www.cisco.com/warp/publi c/474/pswdrec_soho77.shtml
(available to non-registered users)

Virtual Private Networks (VPN)

Tech Note:
Cisco VPN 5000 Concentrator: Migrating from STEP to IKE Clients

http://www.cisco.com/warp/customer/471/step-to-ike.shtml
(available to registered users)

http://www.cisco.com/warp/public/471/step-to-ike.shtml
(available to non-registered users)

Security

Sample Configuration:
IPSec/GRE with NAT

http://www.cisco.com/warp/custome r/707/ipsecgrenat.html
(available to registered users)

http://www.cisco.com/warp/public/707/ ipsecgrenat.html
(available to non-registered users)

Sample Configuration:
IPSec Tunnel - Cisco Router to Checkpoint Firewall 4.1

http://www.cisco.com/warp/customer/707/cp-r.shtml
(available to registered users)

http://www.cisco.com/warp/public/707/cp-r.shtml
(available to non-registered users)

IP Routing Protocols

Sample Configuration:
Configuring MPLS Basic Traffic Engineering Using OSPF

http://www.cisco.com/warp/custo mer/105/mpls_te_ospf.html
(available to registered users)

http://www.cisco.com/warp/public/10 5/mpls_te_ospf.html
(available to non-registered users)

Sample Configuration:
Configuring a Basic MPLS VPN

http://www.cisco.com/warp/cust omer/105/mpls_vpn_basic.html
(available to registered users)

http://www.cisco.com/warp/public/ 105/mpls_vpn_basic.html
(available to non-registered users)

Sample Configuration:
Configuring MPLS Basic VPN with RIP on Customer Side

http://www.cisco.com/warp/custo mer/105/mpls_vpn.rip.html
(available to registered users)

http://www.cisco.com/warp/public/10 5/mpls_vpn.rip.html
(available to non-registered users)

Tech Note:
MPLS over Ethernet

http://www.cisco.com/warp/customer/105 /jumbo.html
(available to registered users)

http://www.cisco.com/warp/public/105/jumb o.html
(available to non-registered users)

Tech Note:
How to Troubleshoot the MPLS VPN

http://www.cisco.com/warp/custo mer/105/mpls_vpn_tsh.html
(available to registered users)

http://www.cisco.com/warp/public/1 05/mpls_vpn_tsh.html
(available to non-registered users)

Tech Note:
MPLS Troubleshooting

http://www.cisco.com/warp/customer/1 05/mpls_tsh.html
(available to registered users)

http://www.cisco.com/warp/public/105/m pls_tsh.html
(available to non-registered users)

DSL

Sample Configuration:
Configuring a Cisco SOHO77 Router with RFC1483 Routing Using AAL5SNAP Protocol IP

http://www.cisco.com/warp/ customer/794/soho77rfc_6400_ip.html
(available to registered users)

http://www.cisco.com/warp/pub lic/794/soho77rfc_6400_ip.html
(available to non-registered users)

Sample Configuration:
Configuring a Cisco SOHO77 Router and a Cisco 6400 Configured with IRB Using RFC1483 Bridging (aal5snap)

http://www.cisco.com/warp/c ustomer/794/soho77rfc_6400irb.html
(available to registered users)

http://www.cisco.com/warp/pub lic/794/soho77rfc_6400irb.html
(available to non-registered users)

Sample Configuration:
Configuring a Cisco SOHO77 Router with IRB and NAT Using RFC1483 Bridging

http://www.cisco.com/warp /customer/794/soho77rfc_irb_nat_1.html
(available to registered users)

http://www.cisco.com/warp/p ublic/794/soho77rfc_irb_nat_1.html
(available to non-registered users)

Sample Configuration:
Configuring a Cisco SOHO77 Router Terminating on a Cisco 6400 in RBE Mode Using RFC 1483 Bridging

http://www.cisco.com/war p/customer/794/soho77rfc_6400rbe_1.html
(available to registered users)

http://www.cisco.com/warp/p ublic/794/soho77rfc_6400rbe_1.html
(available to non-registered users)

Sample Configuration:
Configuring a Cisco SOHO77 Router with RFC 1483 Routing, IP, and AAL5SNAP Encapsulation

http://www.cisco.com/warp/custom er/794/soho77rfc_1.html
(available to registered users)

http://www.cisco.com/warp/public/794 /soho77rfc_1.html
(available to non-registered users)

Sample Configuration:
Configuring a Cisco 804 IDSL Router with IP Unnumbered E0, DHCP, and PPP-PAP

http://www.cisco.com/war p/customer/794/804idsl_dhcp_unnum.html
(available to registered users)

http://www.cisco.com/warp/p ublic/794/804idsl_dhcp_unnum.html
(available to non-registered users)

Tech Note:
Upgrading Cisco IOS® Software for the Cisco 6015/6130/6160/6260 DSLAM with NI-2

http://www.cisco.com/warp/c ustomer/794/ni2dslam_iosupgrd.html
(available to registered users)

http://www.cisco.com/warp/pub lic/794/ni2dslam_iosupgrd.html
(available to non-registered users)

Tech Note:
Upgrading ViewRunner System Software on the Cisco 6100/6130 DSLAM with NI-1

http://www.cisco.com/warp/ customer/794/6100viewrun_upgrd.html
(available to registered users)

http://www.cisco.com/warp/pu blic/794/6100viewrun_upgrd.html
(available to non-registered users)

Tech Note:
Upgrading SCM Software on the Cisco 6100/6130 DSLAM with NI-1 Using a Serial Port

http://www.cisco.com/wa rp/customer/794/6100scm_serial_upgrd.html
(available to registered users)

http://www.cisco.com/warp/ public/794/6100scm_serial_upgrd.html
(available to non-registered users)

Tech Note:
Upgrading SCM Software Using ViewRunner Software on the Cisco 6100/6130 DSLAM with NI-1

http://www.cisco.com/ warp/customer/794/6100scm_viewrun_upgrd.html
(available to registered users)

http://www.cisco.com/wa rp/public/794/6100scm_viewrun_upgrd.html
(available to non-registered users)

Tech Note:
Setting the Initial Configuration on the Cisco 6100/6130 NI-1 DSLAM

http://www.cisco.com/warp/custo mer/794/6100init_cnfg.html
(available to registered users)

http://www.cisco.com/warp/public/7 94/6100init_cnfg.html
(available to non-registered users)

Tech Note:
Cisco 605 PCI ADSL Adapter at End of Life

http://www.cisco.com/warp/custo mer/794/605pci_adptr.shtml
(available to registered users)

http://www.cisco.com/warp/public/7 94/605pci_adptr.shtml
(available to non-registered users)

White Paper:
PPPoE Baseline Architecture for the Cisco 6400 UAC

http://www.cisco.com/warp/custome r/794/pppoe_arch.html
(available to registered users)

http://www.cisco.com/warp/public/794/ pppoe_arch.html
(available to non-registered users)

Cable

Sample Configuration:
IPSec over Cable Sample Configurations and Debugs

http://www.cisco.com/warp/cu stomer/109/ipsec_over_cable.html
(available to registered users)

http://www.cisco.com/warp/publi c/109/ipsec_over_cable.html
(available to non-registered users)

Sample Configuration:
Bundling Cable Interfaces Sample Configuration and Verification

http://www.cisco.com/w arp/customer/109/bundling_cable_interfc.html
(available to registered users)

http://www.cisco.com/warp/ public/109/bundling_cable_interfc.html
(available to non-registered users)

Sample Configuration:
Configuring DHCP, ToD, and TFTP Services on Cisco CMTS: All-in-One Configuration

http://www.cisco.com/warp/c ustomer/109/all_in_one_config.shtml
(available to registered users)

http://www.cisco.com/warp/pub lic/109/all_in_one_config.shtml
(available to non-registered users)

Tech Note:
How to Calculate the Hexadecimal Value for DHCP Option 2 (time offset)

http://www.cisco.c om/warp/customer/109/calculate_hexadecimal_dhcp.html
(available to registered users)

http://www.cisco.com/ warp/public/109/calculate_hexadecimal_dhcp.html
(available to non-registered users)

Access-Dial

Sample Configuration:
Configuring the BRI for ISDN Leased Lines in Spain (NOVACOM)

http://www.cisco.com/warp/customer/129/isdn-bri-novacom.shtml
(available to registered users)

http://www.cisco.com/warp/public/129/isdn-bri-novacom.shtml
(available to non-registered users)

Tech Note:
Configuring L2TP Multihop to Perform Several Hops from the NAS to the LNS

http://www.cisco.com/warp/cust omer/471/l2tp_multihop2.html
(available to registered users)

http://www.cisco.com/warp/public/ 471/l2tp_multihop2.html
(available to non-registered users)

Tech Note:
Configuring L2TP Multihop to Perform MMPPP in the LNS

http://www.cisco.com/warp/cust omer/471/l2tp_multihop1.html
(available to registered users)

http://www.cisco.com/warp/public/ 471/l2tp_multihop1.html
(available to non-registered users)

Tech Note:
Restrictions for the dialer max-link 1 Command and MPPP

http://www.cisco.com/warp/customer/131/dialer-max-link.html
(available to registered users)

http://www.cisco.com/warp/public/131/dialer-max-link.html
(available to non- registered users)

Tech Note:
Understanding debug isdn q931 Disconnect Cause Codes

http://www.cisco.com/warp/cust omer/129/isdn_disc_code.html
(available to registered users)

http://www.cisco.com/warp/public/ 129/isdn_disc_code.html
(available to non-registered users)

Tech Note:
Microsoft Windows 2000 PCs with MPPP Connections Experience Low Throughput

http://www.cisco.com/warp/customer/131/win2k-mppp.html
(available to registered users)

http://www.cisco.com/warp/public/131/win2k-mppp.html
(available to non- registered users)

LAN

Tech Note:
QoS on Catalyst® 6000 Family Switches: Output Scheduling on the Catalyst 6000 with PFC Using Hybrid Mode

http://www.cisco.com/warp/customer/473/60. html
(available to registered users)

http://www.cisco.com/warp/public/473/60.html
(available to non-registered users)

Tech Note:
System Requirements to Implement Private VLANs

http://www.cisco.com/warp/customer/473/63. html
(available to registered users)

http://www.cisco.com/warp/public/473/63.html
(available to non-registered users)

Tech Note:
Configuring and Analyzing Clustering on Catalyst® 2900XL/3500XL Series Switches

http://www.cisco.com/warp/customer/473/61. html
(available to registered users)

http://www.cisco.com/warp/public/473/61.html
(available to non-registered users)

Tech Note:
System Requirements to Implement Switch Clustering Technology

http://www.cisco.com/warp/customer/473/64. html
(available to registered users)

http://www.cisco.com/warp/public/473/64.html
(available to non-registered users)

Wireless LAN

Tech Note:
Frequently Asked Questions for Wireless LAN Radios

http://www.cisco.com/warp/customer/ 102/radio_faq.html
(available to registered users)

http://www.cisco.com/warp/public/102/ra dio_faq.html
(available to non-registered users)

Tech Note:
BSE342 and BSM342 Base Station Frequently Asked Questions

http://www.cisco.com/warp/customer/102/base-stn-faq.html
(available to registered users)

http://www.cisco.com/warp/public/102/base-stn-faq.html
(available to non-registered users)

Field Notice:
Access to the Cisco Aironet® 340 Series Wireless Bridge via Web Interface

http://www.cisco.com/warp/customer/707/Aironet340-pub.shtml
(available to registered users)

http://www.cisco.com/warp/public/707/Aironet340-pub.shtml
(available to non- registered users)

Router Issues

Tech Note:
ROMmon Recovery Procedure for the Cisco 1000 Series Router

http://www.cisco.com/warp/cust omer/130/recovery_c1000.html
(available to registered users)

http://www.cisco.com/warp/public/ 130/recovery_c1000.html
(available to non-registered users)

Tech Note:
ROMmon Recovery Procedure for the Cisco 1700 Series Router

http://www.cisco.com/warp/cust omer/130/recovery_c1700.html
(available to registered users)

http://www.cisco.com/warp/public/ 130/recovery_c1700.html
(available to non-registered users)

Tech Note:
ROMmon Recovery Procedure for the Cisco 7200, 7500, RSP 7000 Route Switch Processor, and 12000 Series Routers

http://www.cisco.com/warp/cust omer/130/recovery_c7500.html
(available to registered users)

http://www.cisco.com/warp/public/ 130/recovery_c7500.html
(available to non-registered users)

Tech Note:
ROMmon Recovery Procedure for the Cisco AS 5200 Series

http://www.cisco.com/warp/cu stomer/130/recovery_as5200.html
(available to registered users)

http://www.cisco.com/warp/publi c/130/recovery_as5200.html
(available to non-registered users)

Tech Note:
ROMmon Recovery Procedure for the Cisco AS 5300 Access Server Series

http://www.cisco.com/warp/cu stomer/130/recovery_as5300.html
(available to registered users)

http://www.cisco.com/warp/publi c/130/recovery_as5300.html
(available to non-registered users)

Tech Note:
Software Installation and Upgrade Procedure for the Cisco 1000, 1400, 1600-R, 2600, 3600, 4500, 4700 Routers, Cisco AS 5x00 Access Server, Cisco 7000 (RP and RSP 7000 Route Switch Processor), Cisco 7100 and 7200 Routers, Cisco uBR 7200 Universal Broadband Router, Cisco 7500, and Cisco MC 3810 Multipoint Controller

http://www.cisco.com/w arp/customer/130/sw_upgrade_proc_ram.shtml
(available to registered users)

http://www.cisco.com/warp /public/130/sw_upgrade_proc_ram.shtml
(available to non-registered users)

Tech Note:
Software Installation and Upgrade Procedure for the Cisco 1600 and 2500, Cisco CPA 2500 Channel Port Adapter, and Cisco AS 5100 and AS 5200 Access Servers

http://www.cisco.com/ warp/customer/130/sw_upgrade_proc_flash.shtml
(available to registered users)

http://www.cisco.com/war p/public/130/sw_upgrade_proc_flash.shtml
(available to non-registered users)

Tech Note:
Troubleshooting Input Queue Drops and Output Queue Drops

http://www.cisco.com/warp/custome r/63/queue_drops.html
(available to registered users)

http://www.cisco.com/warp/public/63/q ueue_drops.html
(available to non-registered users)

Tech Note:
How to Read the Output of the show controller fia Command

http://www.cisco.com/warp/cust omer/63/output_shcontfia.html
(available to registered users)

http://www.cisco.com/warp/public/ 63/output_shcontfia.html
(available to non-registered users)

Field Notice:
Old Versions of NPE-225 Are Incompatible with C7200-I/O-2FE/E

http://www.cisco.com/warp/customer/ 770/fn13061.shtml
(available to registered users)

http://www.cisco.com/warp/public/770/fn 13061.shtml
(available to non-registered users)

Field Notice:
VIP4-80 Errors

http://www.cisco.com/warp/customer/ 770/fn13088.shtml
(available to registered users)

http://www.cisco.com/warp/public/770/fn 13088.shtml
(available to non-registered users)

WAN Switching

Sample Configuration:
UXM IMA Sample Configuration

http://www.cisco.com/warp/customer/7 4/uxm_ima.shtml
(available to registered users)

http://www.cisco.com/warp/public/74/ux m_ima.shtml
(available to non-registered users)

Sample Configuration:
Identifying and Configuring the IP Address on a Cisco 6732

http://www.cisco.com/warp/ customer/74/6732_howto_ipaddr.shtml
(available to registered users)

http://www.cisco.com/warp/pu blic/74/6732_howto_ipaddr.shtml
(available to non-registered users)

Sample Configuration:
Configuring Narrowband Trunks on Cisco BPX® Switch

http://www.cisco.com/warp/customer/74/i matmb.html
(available to registered users)

http://www.cisco.com/warp/public/74/imatm b.html
(available to non-registered users)

Tech Note:
WAN Switch Software Upgrade Roadmap

http://www.cisco.com/ warp/customer/74/switch_sw_upgrade_roadmap.html
(available to registered users)

http://www.cisco.com/ warp/public/74/switch_sw_upgrade_roadmap.html
(available to non-registered users)

Wan Switching Tool:
BPX/IGX Firmware Compatibility Tool

http://www.cisco.com/support/dspcds/
(availab le to registered users only)

Packet Voice and Video

Sample Configuration:
Configuring VoIP Fax Relay Using CallManager and a Voice Gateway

http://www.cisco.com/warp/ customer/788/AVVID/fax_hairpin.html
(available to registered users)

http://www.cisco.com/warp/pu blic/788/AVVID/fax_hairpin.html
(available to non-registered users)

Sample Configuration:
Using IVR to Give Basic Direct Inward Dial Capability for AVVID

http://www.cisco.com/warp/cust omer/788/AVVID/ivr_did.html
(available to registered users)

http://www.cisco.com/warp/public/ 788/AVVID/ivr_did.html
(available to non-registered users)

Sample Configuration:
Adding Supplementary Services to 7910 with Feature Keys

http://www.cisco.com/w arp/customer/788/AVVID/feature_key_ip.html
(available to registered users)

http://www.cisco.com/warp /public/788/AVVID/feature_key_ip.html
(available to non-registered users)

Sample Configuration:
Configuring the Cisco VG 200 MGCP Gateway

http://www.cisco.com/warp/ customer/788/AVVID/vg200_cfg.html
(available to registered users)

http://www.cisco.com/warp/pub lic/788/AVVID/vg200_cfg.html
(available to non-registered users)

Sample Configuration:
Configuring the Cisco CallManager Server

http://www.cisco.com/warp/cust omer/788/AVVID/cm_cfg.html
(available to registered users)

http://www.cisco.com/warp/public/ 788/AVVID/cm_cfg.html
(available to non-registered users)

Tech Note:
Echo Troubleshooting with a Catalyst 6608 T1/E1 Blade

http://www.cisco.com/wa rp/customer/788/AVVID/echo_6608_t1.html
(available to registered users)

http://www.cisco.com/warp/ public/788/AVVID/echo_6608_t1.html
(available to non-registered users)

Tech Note:
Upgrading a CallManager Cluster

http://www.cisco .com/warp/customer/788/AVVID/upgrading_cm_cluster.html
(available to registered users)

http://www.cisco.co m/warp/public/788/AVVID/upgrading_cm_cluster.html
(available to non-registered users)

Tech Note:
Using the 79xx Status Information For Troubleshooting

http://www.cisco.com /warp/customer/788/AVVID/telecaster_trouble.html
(available to registered users)

http://www.cisco.com/w arp/public/788/AVVID/telecaster_trouble.html
(available to non-registered users)

Tech Note:
Using MGCP with a Cisco VG 200 or Cisco 2600/3600 Series Router and Cisco CallManager 3.0

http://www.cisco.com/ warp/customer/788/AVVID/cm_mgcp_intro.html
(available to registered users)

http://www.cisco.com/war p/public/788/AVVID/cm_mgcp_intro.html
(available to non-registered users)

Tech Note:
Verifying and Troubleshooting the Cisco VG 200 MGCP Gateway

http://www.cisco.com/warp/ customer/788/AVVID/vg200_vfy.html
(available to registered users)

http://www.cisco.com/warp/pu blic/788/AVVID/vg200_vfy.html
(available to non-registered users)

Tech Note:
Sample of Debug MGCP Packets

http://www.cisco.com/war p/customer/788/AVVID/debug_mgcp.html
(available to registered users)

http://www.cisco.com/warp/p ublic/788/AVVID/debug_mgcp.html
(available to non-registered users)

Tech Note:
Verifying and Troubleshooting the Cisco CallManager Configuration

http://www.cisco.com/warp/cus tomer/788/AVVID/cm_vfy.html
(available to registered users)

http://www.cisco.com/warp/public /788/AVVID/cm_vfy.html
(available to non-registered users)

Tech Note:
How to Convert a 7960 Call Manager Phone to a SIP Phone

http://www.cisco.com/war p/customer/788/voip/handset_to_sip.shtml
(available to registered users)

http://www.cisco.com/warp/p ublic/788/voip/handset_to_sip.shtml
(available to non-registered users)

Tech Note:
VCO: What to Do if You Experience Echo through Your VCO Network

http://www.cisco.com/warp/customer/788/voice- switching/vco_echo_canceller.html
(available to registered users)

http://www.cisco.com/warp/public/788/voice- switching/vco_echo_canceller.html
(available to non-registered users)

Tech Note:
VoIP - Understanding Codecs: Complexity, Support, MOS, and Negotiation

http://www.cisco.com/w arp/customer/788/voip/codec_complexity.html
(available to registered users)

http://www.cisco.com/warp /public/788/voip/codec_complexity.html
(available to non-registered users)

Tech Note:
Voice Hardware: C542 and C549 Digital Signal Processors (DSP)

http://www.cisco.com/warp/custo mer/788/products/dsps.html
(available to registered users)

http://www.cisco.com/warp/public/78 8/products/dsps.html
(available to non-registered users)

Tech Note:
WS-PWR-PANEL: Catalyst® 10/100 Ethernet In-Line Power Patch Panel for IP Phones

http://www.cisco.com/w arp/customer/788/products/ws_pwr_panel.html
(available to registered users)

http://www.cisco.com/warp /public/788/products/ws_pwr_panel.html
(available to non-registered users)

Tech Note:
3524-PWR XL: Catalyst 3524-PWR XL Stackable 10/100 Ethernet Switch

http://www.cisco.com/warp/ customer/788/products/3524_pwr.html
(available to registered users)

http://www.cisco.com/warp/pub lic/788/products/3524_pwr.html
(available to non-registered users)

Tech Note:
WS-X4148-RJ45V: IP Phone Ethernet In-Line Power Blade for Catalyst 4000 Series Switches

http://www.cisco.com/warp /customer/788/products/4148_rj45v.html
(available to registered users)

http://www.cisco.com/warp/p ublic/788/products/4148_rj45v.html
(available to non-registered users)

Tech Note:
WS-X4604-GWY: Access Gateway Module for Catalyst 4000 Series Switches

http://www.cisco.com/warp/ customer/788/products/4604_gwy.html
(available to registered users)

http://www.cisco.com/warp/pu blic/788/products/4604_gwy.html
(available to non-registered users)

Tech Note:
WS-X6348-RJ45: 48-Port IP Phone Ethernet In-Line Power Blade for Catalyst 6000 Series Switches

http://www.cisco.com/warp/ customer/788/products/6648_rj45.html
(available to registered users)

http://www.cisco.com/warp/pu blic/788/products/6648_rj45.html
(available to non-registered users)

Tech Note:
WS-X6608-T1/E1: T1/E1 Blade for Catalyst 6000 Series Switches

http://www.cisco.com/war p/customer/788/products/6608_t1_e1.html
(available to registered users)

http://www.cisco.com/warp/p ublic/788/products/6608_t1_e1.html
(available to non-registered users)

Tech Note:
WS-X6624-FXS: 24-Port FXS Blade for Catalyst 6000 Series Switches

http://www.cisco.com/warp/c ustomer/788/products/6624_fxs.html
(available to registered users)

http://www.cisco.com/warp/publ ic/788/products/6624_fxs.html
(available to non-registered users)

Network Management Systems (NMS)

Tech Note:
19+7 Error: Cannot Access the Connect Page

http://www.cisco.co m/warp/customer/135/001_cannot_access_connect.html
(available to registered users)

http://www.cisco.com/ warp/public/135/001_cannot_access_connect.html
(available to non-registered users)

Tech Note:
AtpmsTest Will Not Open COM 1 Port

http://www.cisco.com/ warp/customer/135/002_atpmstest_not_open.html
(available to registered users)

http://www.cisco.com/war p/public/135/002_atpmstest_not_open.html
(available to non-registered users)

Tech Note:
Basic Wired Design of a Cisco Building Broadband Service Manager

http://www.cisco.com/ warp/customer/135/003_basic_wired_design.html
(available to registered users)

http://www.cisco.com/war p/public/135/003_basic_wired_design.html
(available to non-registered users)

Tech Note:
Baystack 310 Cannot Be Pinged Directly

http://www.cisco.com /warp/customer/135/004_baystack_not_pinged.html
(available to registered users)

http://www.cisco.com/w arp/public/135/004_baystack_not_pinged.html
(available to non-registered users)

Tech Note:
Cannot Get URL While Browsing

http://www.cisco.com/warp/cu stomer/135/005_cant_get_url.html
(available to registered users)

http://www.cisco.com/warp/publi c/135/005_cant_get_url.html
(available to non-registered users)

Tech Note:
Firmware Versus BreezeNET Pro 11 Errors

http://www.cisco.com/ warp/customer/135/006_firmware_vs_breeze.html
(available to registered users)

http://www.cisco.com/wa rp/public/135/006_firmware_vs_breeze.html
(available to non-registered users)

Tech Note:
Internet Information Server Proxy LAT Tables Setup

http://www.cisco.com/war p/customer/135/007_lat_tables_setup.html
(available to registered users)

http://www.cisco.com/warp/p ublic/135/007_lat_tables_setup.html
(available to non-registered users)

Tech Note:
Port Map Configuration for Hotel Billing Method

http://www.cisco.com/warp/cu stomer/135/port_map_config.html
(available to registered users)

http://www.cisco.com/warp/publi c/135/port_map_config.html
(available to non-registered users)

Tech Note:
Cisco Building Broadband Service Manager (BBSM) Is Sluggish

http://www.cisco.com/warp/ customer/135/012_iport_sluggish.html
(available to registered users)

http://www.cisco.com/warp/pub lic/135/012_iport_sluggish.html
(available to non-registered users)

Tech Note:
Client Cannot Connect to the Cisco Building Broadband Service Manager

http://www.cisco.com/warp /customer/135/025_cannot_connect.html
(available to registered users)

http://www.cisco.com/warp/pu blic/135/025_cannot_connect.html
(available to non-registered users)

Tech Note:
Turning on Cisco Building Broadband Service Manager (BBSM) Debugging

http://www.cisco.com/warp/ customer/135/049_turn_on_debug.html
(available to registered users)

http://www.cisco.com/warp/pu blic/135/049_turn_on_debug.html
(available to non-registered users)

Tech Note:
SQL Refresh on Cisco Building Broadband Service Manager (BBSM)

http://www.cisco.com/warp/cust omer/135/050_sql_refresh.html
(available to registered users)

http://www.cisco.com/warp/public/ 135/050_sql_refresh.html
(available to non-registered users)

Tech Note:
Cisco Building Broadband Service Manager (BBSM) Server (Compaq Proliant 800) External and Internal Network Cards

http://www.cisco.com/warp/customer/ 135/in_ex_nic.html
(available to registered users)

http://www.cisco.com/warp/public/135/in _ex_nic.html
(available to non-registered users)

Tech Note:
Mode Change for Cisco Building Broadband Service Manager (BBSM)

http://www.cisco.com/warp/custo mer/135/mode_change.html
(available to registered users)

http://www.cisco.com/warp/public/1 35/mode_change.html
(available to non-registered users)

Tech Note:
Cable Types between Cisco Building Broadband Service Manager (BBSM)

http://www.cisco.com/warp/cust omer/135/024_cable_type.html
(available to registered users)

http://www.cisco.com/warp/public/ 135/024_cable_type.html
(available to non-registered users)

Tech Note:
Compaq iPAQ Admin/Billing PC Lacking DNS Gateway

http://www.cisco.com/ warp/customer/135/008_ipaq_lack_gateway.html
(available to registered users)

http://www.cisco.com/war p/public/135/008_ipaq_lack_gateway.html
(available to non-registered users)

Tech Note:
Compaq iPAQ Admin/Billing PC Specifications

http://www.cisco.com/warp/custo mer/135/009_ipaq_spec.html
(available to registered users)

http://www.cisco.com/warp/public/1 35/009_ipaq_spec.html
(available to non-registered users)

Tech Note:
Unlocking a Compaq iPAQ PC

http://www.cisco.com/warp /customer/135/011_ipaq_lockdown.html
(available to registered users)

http://www.cisco.com/warp/pu blic/135/011_ipaq_lockdown.html
(available to non-registered users)

Tech Note:
Installation Instructions for iPAQ Image

http://www.cisco.co m/warp/customer/135/016_install_instruct_image.html
(available to registered users)

http://www.cisco.com/ warp/public/135/016_install_instruct_image.html
(available to non-registered users)

Tech Note:
Hardware Upgrade Procedure for BreezeCOM

http://www.cisco.com/ warp/customer/135/015_hw_upgrade_breeze.html
(available to registered users)

http://www.cisco.com/war p/public/135/015_hw_upgrade_breeze.html
(available to non-registered users)

Tech Note:
Cabletron ELS- 10 MDU

http://www.cisco.com /warp/customer/135/017_cabletron_els10_mdu.html
(available to registered users)

http://www.cisco.com/w arp/public/135/017_cabletron_els10_mdu.html
(available to non-registered users)

Tech Note:
Compaq ML350 Connection Specification

http://www.cisco.com/warp/cu stomer/135/018_ml350_spec.html
(available to registered users)

http://www.cisco.com/warp/publi c/135/018_ml350_spec.html
(available to non-registered users)

Tech Note:
Antenna Lightning Strikes

http://www.cisco.com/war p/customer/135/019_lightning_strikes.html
(available to registered users)

http://www.cisco.com/warp/p ublic/135/019_lightning_strikes.html
(available to non-registered users)

Tech Note:
3Com 10BaseS - Typical Use

http://www.cisco.com/ warp/customer/135/020_3com_10bases_use.html
(available to registered users)

http://www.cisco.com/war p/public/135/020_3com_10bases_use.html
(available to non-registered users)

Tech Note:
3Com 10BaseS - Basic Design

http://www.cisco.com/warp/ customer/135/021_basic_10bases.html
(available to registered users)

http://www.cisco.com/warp/pub lic/135/021_basic_10bases.html
(available to non-registered users)

Tech Note:
Cable Modem Replacement

http://www.cisco.com/ warp/customer/135/023_cable_mod_replace.html
(available to registered users)

http://www.cisco.com/war p/public/135/023_cable_mod_replace.html
(available to non-registered users)

Tech Note:
Logon Event Viewer Message

http://www.cisco.com/ warp/customer/135/026_logon_viewer_mess.html
(available to registered users)

http://www.cisco.com/war p/public/135/026_logon_viewer_mess.html
(available to non-registered users)

Tech Note:
Hardware Compatibility List

http://www.cisco.com/warp /customer/135/027_hw_compat_list.html
(available to registered users)

http://www.cisco.com/warp/p ublic/135/027_hw_compat_list.html
(available to non-registered users)

Tech Note:
Connecting to a Cayman Router via pcAnywhere

http://www.cisco.com /warp/customer/135/014_cayman_pcanywhere.html
(available to registered users)

http://www.cisco.com/w arp/public/135/014_cayman_pcanywhere.html
(available to non-registered users)

Tech Note:
Bug in pcAnywhere Upgrade (Versions 9.0 to 9.2)

http://www.cisco.com/war p/customer/135/029_pcanywhere_bug.html
(available to registered users)

http://www.cisco.com/warp/ public/135/029_pcanywhere_bug.html
(available to non-registered users)

Tech Note:
pcAnywhere Logon Problems

http://www.cisco.c om/warp/customer/135/030_pcanywhere_logon_prob.html
(available to registered users)

http://www.cisco.co m/warp/public/135/030_pcanywhere_logon_prob.html
(available to non-registered users)

Tech Note:
PMS Room Mapping Aging Time Issues

http://www.cisco.com/ warp/customer/135/048_pms_room_mapping.html
(available to registered users)

http://www.cisco.com/wa rp/public/135/048_pms_room_mapping.html
(available to non-registered users)

Tech Note:
PMS Billing Support

http://www.cisco.com/ warp/customer/135/055_pms_billing_support.html
(available to registered users)

http://www.cisco.com/wa rp/public/135/055_pms_billing_support.html
(available to non-registered users)

Tech Note:
TUT Throughput

http://www.cisco.com/warp/cus tomer/135/051_tut_through.html
(available to registered users)

http://www.cisco.com/warp/public /135/051_tut_through.html
(available to non-registered users)

Tech Note:
SNMPc (Demo) License Issues

http://www.cisco.com/ warp/customer/135/052_snmp_licence_issues.html
(available to registered users)

http://www.cisco.com/wa rp/public/135/052_snmp_licence_issues.html
(available to non-registered users)

Tech Note:
SNMPc Install on BreezeCOM Pro. 11 Radios

http://www.cisco.com/wa rp/customer/135/053_snmp_breezecom.html
(available to registered users)

http://www.cisco.com/warp/ public/135/053_snmp_breezecom.html
(available to non-registered users)

Tech Note:
HyperTerminal Configuration

http://www.cisco.com/warp/cust omer/135/040_hyperterm.html
(available to registered users)

http://www.cisco.com/warp/public/ 135/040_hyperterm.html
(available to non-registered users)

Tech Note:
Event! Module

http://www.cisco.com/w arp/customer/135/047_event_access_code.html
(available to registered users)

http://www.cisco.com/war p/public/135/047_event_access_code.html
(available to non-registered users)

Tech Note:
Transport Protocols and Authentication Methods for Cisco RME 3.x Applications

http://www.cisco. com/warp/customer/477/RME/rme_transport_protocols.html
(available to registered users)

http://www.cisco.co m/warp/public/477/RME/rme_transport_protocols.html
(available to non-registered users)

Tech Note:
Backing up Cisco WAN Manager (CWM) Workstations

http://ww w.cisco.com/warp/customer/477/CWM/backingup_cwm_workstations.html
(available to registered users)

http://www.ci sco.com/warp/public/477/CWM/backingup_cwm_workstations.html
(available to non-registered users)

Tech Note:
How to Configure Cisco Network Registrar for Symmetric DHCP Fail- Over

http://www.cisco.com/ warp/customer/477/CNR/config_cnr_failover.html
(available to registered users)

http://www.cisco.com/wa rp/public/477/CNR/config_cnr_failover.html
(available to non-registered users)

Tech Note:
Registering SNMP Managers with the CWM Service Agent

http://www.cisco.com/w arp/customer/477/CWM/snmp_managers.html
(available to registered users)

http://www.cisco.com/warp/ public/477/CWM/snmp_managers.html
(available to non-registered users)

ATM

Tech Note:
Understanding Weighted Fair Queuing on ATM

http://www.cisco.com/warp/cust omer/121/wfq_illustrated.html
(available to registered users)

http://www.cisco.com/warp/public/ 121/wfq_illustrated.html
(available to non-registered users)

Tech Note:
Understanding Class-Based Weighted Fair Queuing on ATM

http://www.cisco.com/warp/custome r/121/atm_cbwfq.html
(available to registered users)

http://www.cisco.com/warp/public/121/ atm_cbwfq.html
(available to non-registered users)

Tech Note:
Troubleshooting IP-over- ATM PVC Connectivity

http://www.cisco.com/warp/customer/ 121/ipoveratm.html
(available to registered users)

http://www.cisco.com/warp/public/121/i poveratm.html
(available to non-registered users)

IBM

Sample Configuration:
Configuring Source Route Translational Bridging

http://www.cisco.com/warp/customer/698/ srtlb.shtml
(available to registered users)

http://www.cisco.com/warp/public/698/srtlb.s html
(available to non-registered users)

Optical Platforms

Field Notice:
Cisco ONS 15417 (WaveEdge Product) Optical Network System Contains Crosstalk Errors in Specific Configurations with Certain Versions of the Subrack

http://www.cisco.com/warp/customer/ 770/fn13081.shtml
(available to registered users)

http://www.cisco.com/warp/public/770/fn 13081.shtml
(available to non-registered users)

Content Delivery Devices

Sample Configuration:
How to Configure HTTP Redirection with Cisco Local Director 4.1

http://www.cisco.com/warp/customer/11 7/ld_http.html
(available to registered users)

http://www.cisco.com/warp/public/117/ld_h ttp.html
(available to non-registered users)

Tech Note:
CDM Not Recognizing CEs after Upgrade from V2.0 to V2.1

http://www.cisco.com/warp/customer/ 117/CDM_CE.html
(available to registered users)

http://www.cisco.com/warp/public/117/C DM_CE.html
(available to non-registered users)

Tech Note:
Content Delivery Devices Technical Tips

http://www.cisco.com/warp/customer/117 /index.shtml
(available to registered users)

http://www.cisco.com/warp/public/117/inde x.shtml
(available to non-registered users)

Tech Note:
How to Register CDN Software Enterprise Solution Version 2.0

http://www.cisco.com/warp/custo mer/117/register_CDN.html
(available to registered users)

http://www.cisco.com/warp/public/1 17/register_CDN.html
(available to non-registered users)

Tech Note:
Workarounds for Consoling into the Cisco CSS 11000

http://www.cisco.com/warp/custom er/117/console_css.shtml
(available to registered users)

http://www.cisco.com/warp/public/11 7/console_css.shtml
(available to non-registered users)

Field Notice:
Some CDN Enterprise Products Were Set to Boot from Flash Instead of Disk

http://www.cisco.com/warp/customer/ 770/fn13092.shtml
(available to registered users)

http://www.cisco.com/warp/public/770/fn 13092.shtml
(available to non-registered users)

Customer Contact

Tech Note:
What does the Unknown CrossRefID xxxxxxxxxx received from VRU in Route End Event Message Mean?

http://www.cisco.com/warp/customer/78/ vruerror.html
(available to registered users)

http://www.cisco.com/warp/public/78/vruerr or.html
(available to non-registered users)

Tech Note:
How to Determine the Amount of Physical Memory on an NT Workstation

http://www.cisco.com/warp/custome r/78/determ_mem.html
(available to registered users)

http://www.cisco.com/warp/public/78/ determ_mem.html
(available to non-registered users)

Tech Note:
How to Determine Available Disk Space on an ICM NT Workstation

http://www.cisco.com/warp/customer/78/a vailds.html
(available to registered users)

http://www.cisco.com/warp/public/78/availds .html
(available to non-registered users)

Tech Note:
How to Change the IP Address of One or More Cisco ICM NT Servers

http://www.cisco.com/warp/cu stomer/78/change_ip_address.html
(available to registered users)

http://www.cisco.com/warp/publi c/78/change_ip_address.html
(available to non-registered users)

Tech Note:
If You Get Error Message 702, Level 20, State 1, Reduce the Size of Your Report

http://www.cisco.com/warp/custom er/78/sql_error_702.html
(available to registered users)

http://www.cisco.com/warp/public/78/ sql_error_702.html
(available to non-registered users)

Tech Note:
ICM Database Records with Date/Time Greater than Current Central Controller Time

http://www.cisco.com/warp/customer /78/greater_date.html
(available to registered users)

http://www.cisco.com/warp/public/78/g reater_date.html
(available to non-registered users)

Tech Note:
How to Set Up an External Database to Be Accessed by DBWorker

http://www.cisco.com/warp/customer/ 78/db_worker.html
(available to registered users)

http://www.cisco.com/warp/public/78/db _worker.html
(available to non-registered users)

Tech Note:
How to Set SQL Server Memory Allocation

http://www.cisco.com/warp/cu stomer/78/sql_memory_alloc.html
(available to registered users)

http://www.cisco.com/warp/publi c/78/sql_memory_alloc.html
(available to non-registered users)

Tech Note:
NEC PG: Inconsistent Agent States in NEC NEAX 7400 ACD Switch Version Number: 4.12DE

http://www.cisco.com/warp/customer/78/n ec_pg.html
(available to registered users)

http://www.cisco.com/warp/public/78/nec_p g.html
(available to non-registered users)

Tech Note:
How to Use the VRUTrace Utility

http://www.cisco.com/warp/customer/7 8/vru_trace.html
(available to registered users)

http://www.cisco.com/warp/public/78/vru_ trace.html
(available to non-registered users)

Tech Note:
"Invalid agent state" Error Message in Spectrum PIM Logfile

http://www.cisco.com/warp/customer /78/spectrumerr.html
(available to registered users)

http://www.cisco.com/warp/public/78/sp ectrumerr.html
(available to non-registered users)

Tech Note:
PG - pim: Unknown CrossRefID... from VRU

http://www.cisco.com/warp/ customer/78/pg_unknown_xref_id.html
(available to registered users)

http://www.cisco.com/warp/pu blic/78/pg_unknown_xref_id.html
(available to non-registered users)

Tech Note:
ICM Upgrade - System Error 1051

http://www.cisco.com/warp/c ustomer/78/upgrade_error_1051.html
(available to registered users)

http://www.cisco.com/warp/pub lic/78/upgrade_error_1051.html
(available to non-registered users)

Tech Note:
ICM Upgrade - Error 105

http://www.cisco.com/warp/cu stomer/78/upgrade_error_105.html
(available to registered users)

http://www.cisco.com/warp/publi c/78/upgrade_error_105.html
(available to non-registered users)

Tech Note:
ICM Upgrade - Error 115

http://www.cisco.com/warp/cu stomer/78/upgrade_error_115.html
(available to registered users)

http://www.cisco.com/warp/publi c/78/upgrade_error_115.html
(available to non-registered users)

Cisco IOS Software*

Tech Note:
Cisco IOS® Software Release 12.1(5)YA

http://www.cisco.com/warp/cust omer/620/ios_12_1_5_ya.shtml
(available to registered users)

http://www.cisco.com/warp/public/ 620/ios_12_1_5_ya.shtml
(available to non-registered users)

Tech Note:
Cisco IOS Software Release 12.1(5)YB

http://www.cisco.com/warp/cus tomer/620/ios_12_1_5_yb.shtml
(available to registered users)

http://www.cisco.com/warp/public /620/ios_12_1_5_yb.shtml
(available to non-registered users)

Tech Note:
Cisco IOS Software Release 12.1(5)EY

http://www.cisco.com/warp/cust omer/620/ios_12_1_5_ey.shtml
(available to registered users)

http://www.cisco.com/warp/public/ 620/ios_12_1_5_ey.shtml
(available to non-registered users)

* You can find all these releases at:
http://www.cisco.com/cgi- bin/iosplanner/iosplanner.cgi?
(available to Cisco end users and partner customers with TAC Software Center Access)

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