What's
Hot
TAC
Top Issues:
Hot! DSL, Network Management Systems, and General/Core Top Issues
Just Added to Cisco TAC Web Site!
Cisco TAC
is proud to announce that new "Top Issues" solutions for DSL,
network management systems, and general/core are now available
on the Cisco TAC Web site!
Developed
by Cisco TAC engineers, the solutions found in the "Top Issues"
section represent the most typical networking challenges reported
by Cisco customers worldwide. The "Top Issues" solutions consist
of troubleshooting documentation and tools that are regularly
reviewed by Cisco TAC engineers to ensure freshness.
Other
hot "Top Issues" categories currently available include:
- Password
Recovery
- LAN
- Access-Dial
- IBM
Keep posted
for additional "Top Issues" categories to be added in the near
future!
To access
the "Top Issues" section and find answers to the hottest networking
issues being resolved within Cisco TAC centers worldwide, please
visit:
http://www.cisco.com/tac
TAC Troubleshooting Assistant Tool:
New LAN Switching and Access Knowledgebases Use Step-by-step Analyses
and Advanced Search Methods To Quickly Resolve Networking Problems
The Cisco
TAC Troubleshooting Assistant tool's access and LAN switching
knowledgebases have been completely updated by Cisco TAC engineers
to accurately troubleshoot your most current networking problems.
The tool's
new access knowledgebase focuses on the type of call (outbound
DDR calls, outbound non-DDR calls, or inbound calls) and the media
used for calling (external modem, T1/E1 CAS, ISDN BRI, and ISDN
PRI).
Design improvements
to the LAN Switching knowledgebase allows you to get to up-to-date
solutions with fewer clicks. In addition, the Catalyst products
quick reference information is now available in an easily-printed
or bookmarkable document.
Be on the
lookout for new technology areas coming out shortly! Check out
the newly enhanced Troubleshooting Assistant tool at:
http://www.cisco.com/support/tsa
(available to registered users only)
TAC
Product Pages:
Cisco TAC Engineers Create Five New Network Management Systems
Product Support Categories
Cisco TAC
is pleased to announce that five new product support sections
have been added to the TAC Product Pages Network Management Systems
(NMS) section to help you optimize the health of your NMS network.
These
newly supported products include:
- Cisco
Resource Manager Essential
- CiscoWorks
for Switched Internetworks
- Cisco
Campus Manager
- Cisco
Voice Manager
- Traffic
Director
Within the
NMS Product Pages, you will find helpful support information on
feature overviews, installation/configuration, software downloads
and requirements, troubleshooting technical tips and tools, as
well as other critical information to help you maximize the performance
of your Cisco NMS products.
Other
products supported within the NMS Product Pages include:
- Cisco
DSL Manager (CDM)
- Cisco
Virtual Central Office
- Cisco
WAN Manager (CWM)
- Cisco
Works 2000
- CiscoView
- CiscoWorks
for Windows
- NETSYS
To access
the hottest NMS support information available, vist:
http://www.cisco.com/tac/products/nms
TAC
Technology Pages:
WAN's Newest Frame Relay Support Section Offers the Latest, Most
Up-to-date Troubleshooting Information To Help You Become More
Self-sufficient At Supporting Your Network
Whether you
are experienced or brand new to WAN frame relay technologies,
you will be able to find valuable frame relay support information
in the TAC WAN Technology Pages.
Cisco TAC
engineers designed a variety of trouble- shooting tips, documentation,
and samples configurations, appropriate for all skill levels,
to help you obtain the necessary information to successfully manage
your frame relay network architecture.
Examples
of documents you may find include:
- Troubleshooting
Frame Relay, Frame Relay Connections
- Configuring
Frame Relay, Frame Relay Traffic Shaping
- Troubleshooting
Serial Line Problems
- Using
Floating Static Routes and Dial-on-Demand Routing
- Configuring
Basic Frame Relay
- Configuring
Hub and Spoke Frame Relay
- Configuring
Point-to-Point Frame Relay Subinterfaces
- Initial
Configurations for OSPF over Frame Relay Subinterfaces
- Initial
Configurations for OSPF Over Non-Broadcast Links
- Questions
like: "Why do routes appear in the OSPF database but not in
the routing table in a frame relay environment?"
- And many
more...
Begin accessing
the Cisco TAC's frame relay knowledgebase by visiting:
http://www.cisco.com/tac/technologies/wan.
TAC
Technology Pages:
ATM Section Offers New Industry-leading MPLS Over ATM And ATM-F/R
Interworking Support Information
The Cisco
TAC Web site ATM Technology Pages now offer support solutions
for MPLS Over ATM And ATM-F/R Interworking. You will find sample
configurations, technical tips, FAQs, feature overviews, and many
more solutions to help you gain the expertise to independently
design, implement, operate, and support your ATM network.
ATM-F/R
interworking documents include:
- Numerous
RFCs, including Multiprotocol Interconnect over Frame Relay,
Multiprotocol Encapsulation over ATM Adaptation Layer 5
- Release
notes for LightStream 1010, Catalyst 8540/8510MSR
- Configuring
ATM-Frame
Relay Service Interworking
- And many
more...
MPLS-Over-ATM
documents include:
- Feature
overviews for MPLS Traffic Engineering, MPLS CoS with BPX 8650,
MPLS VPNS with BPX 8650, Quality of Service in MPLS Networks,
MPLS Class of Service
- Configuring
MPLS with the BPX Switch and the 6400/7200/7500 Routers
- Understanding
Multiprotocol Label Switching (MPLS) Label Imposition in an
ATM Environment
- MPLS Label
Switch Controller Enhancements
- Sample
Configuration: Multiprotocol Label Switching (MPLS) over ATM
without VC-merge
- And many
more...
Expand your
ATM networking expertise and learn the latest ATM troubleshooting
techniques from Cisco TAC engineers by visiting the ATM Technology
Pages at:
http://www.cisco.com/tac/technologies/atm.
TAC Technology Pages:
IP Routing Protocol's Newest HSRP Troubleshooting Section Helps
You Resolve Networking Challenges Quickly
Use the TAC
IP Routing Protocols Technology Pages to find the latest technical
support for HSRP technology. This leading HSRP technical support
resource provides you with numerous world-class troubleshooting
documents created by Cisco TAC experts.
Samples
HSRP documents include:
- Implementing
HSRP Over LANE
- Load Sharing
with HSRP
- Implementing
HSRP Over LANE
- HSRP Hello
Packets Not Seen Through Switch
- Why Doesn't
PIM Sparse Mode Work with a Static Route to an HSRP Address
- Sample
Configuration: HSRP on RSM Vlan Interfaces
- Using
HSRP for Fault-Tolerant IP Routing
- HSRP Guide
(IOS Release and HSRP functionality matrix, addressing, background
and operations)
- And many
more...
Check out
this new HSRP content, located in the IP Routing Protocols section
of the Technology Pages at:
http://www.cisco.com/tac/technologies/rp.
Cisco BPX/IGX Firmware Compatibility Tool:
New Tool Helps You Troubleshoot Firmware Incompatibilities And
Plan Firmware Switch Software Upgrades
The BPX/IGX
Firmware Compatibility Tool evaluates firmware compatibility for
Cisco BPX 8600 and IGX 8400 switch softwares. Simply cut and paste
the dspcds output from an IGX, a BPX, or both platforms into the
tool to receive immediate compatibility analyses, as well as the
firmware recommendation for successful switch software upgrade.
Determine
whether your BPX or IGX firmware is compatible with the existing
or planned switch software by visiting:
http://www.cisco.com/support/dspcds/
(available to registered users only)
TAC Training:
Cisco TAC Web Site Training Center Offers New Product Introduction
Training on Several of Cisco's Hottest Products
The Cisco
TAC is proud to announce the enhancement of the New Product Introduction
(NPI) Training section. This high-quality, cost-effective training
has been designed by Cisco engineers to bring you the latest product
information for:
- Cisco
Call Manager 2.4 and MCS 7830
- Cisco
uBR7246-VXR
- IOS for
the Catalyst 6000
- PIX Firewall
- IP Access
BU Product Line Enhancements
Stay tuned
for additional NPI training coming in the near future!
Access this
new training resource by visiting Cisco TAC Web site's "Training"
section at:
http://www.cisco.aa.psiweb.com/disclaimer.htm
(available to registered users only)
Winners of the TAC User Survey:
Cisco TAC
would like to thank you for your participation in the June TAC
User Survey. Your valuable feedback will allow us to better understand
how Cisco TAC Web site can serve your future technical support
needs. Congratulations to the lucky winners of the personal digital
assistant (Handspring).
They are
as follows:
Jose
Gomez
GTE Texas, United States
CK Singh
UUNET, NSW, Australia
Kris
Chau
Alberta, Canada
Back
to top
Password
Recovery
Tech
Tip:
Top TAC Issues - Password Recovery
This collection
of Tech Tips will help customers solve the top password recovery
issues.
http://www.cisco.com/warp/customer/474/
(available to registered users)
http://www.cisco.com/warp/public/474/
(available to nonregistered users)
Tech
Tip:
Password Recovery Procedure for the Cisco Catalyst® 6000
MSFC
This document
explains the password recovery procedure for the Cisco Catalyst
6000 MSFC.
http://www.cisco.com/warp/customer/474/pswdrec_6000MSFC.html
(available to registered users)
http://www.cisco.com/warp/public/474/pswdrec_6000MSFC.html
(available to nonregistered users)
Tech
Tip:
Password Recovery Procedure for the Cisco Catalyst a1700, 1900,
2100, 2800, and 2820
This document
describes the password recovery procedure for the Cisco Catalyst
1700, 1900, 2100, 2800, and 2820.
http://www.cisco.com/warp/customer/474/pswdrec_2800.html
(available to registered users)
http://www.cisco.com/warp/public/474/pswdrec_2800.html
(available to nonregistered users)
Tech
Tip:
Password Recovery Procedure for the Catalyst 5000 ATM LANE Module
This document
describes the password recovery procedure for the Cisco Catalyst
5000 ATM LANE module (WS-X5153/5154/5155/5156/5157/5158/5166).
http://www.cisco.com/warp/customer/474/pswdrec_c5k_atm.html
(available to registered users)
http://www.cisco.com/warp/public/474/pswdrec_c5k_atm.html
(available to nonregistered users)
Tech
Tip:
Password Recovery Procedure for the Cisco Cache Engine 500 Series
http://www.cisco.com/warp/customer/474/pswdrec_ce500.html
(available to registered users)
http://www.cisco.com/warp/public/474/pswdrec_ce500.html
(available to nonregistered users)
Tech
Tip:
Password Recovery Procedure for the Cisco 2050 Series Cache Engine
http://www.cisco.com/warp/customer/474/pswdrec_ce2050.html
(available to registered users)
http://www.cisco.com/warp/public/474/pswdrec_ce2050.html
(available to nonregistered users)
Tech
Tip:
Password Recovery Procedure for the LightStream 2020
This document
provides the password recovery procedure for the LightStream®
2020.
http://www.cisco.com/warp/customer/474/pswdrec_ls2020.html
(available to registered users)
http://www.cisco.com/warp/public/474/pswdrec_ls2020.html
(available to nonregistered users)
Tech
Tip:
Password Recovery Procedure for LANE/MPOA Modules
This document
describes the password recovery procedure for LANE/MPOA modules.
http://www.cisco.com/warp/customer/474/pswdrec_mpoa.html
(available to registered users)
http://www.cisco.com/warp/public/474/pswdrec_mpoa.html
(available to nonregistered users)
Back
to top
IP
Routing Protocols Technologies
Tech
Tip:
Load Sharing with HSRP
This document
gives an example of how to configure HSRP to take advantage of
multiple paths to a destination.
http://www.cisco.com/warp/customer/619/7.html
(available to registered users)
http://www.cisco.com/warp/public/619/7.html
(available to nonregistered users)
Tech
Tip:
Hot Standby Router Protocol (HSRP) Guide
This document
explains HSRP addressing, features, and interface and media support.
http://www.cisco.com/warp/customer/619/hsrpguidetoc.html
(available to registered users)
http://www.cisco.com/warp/public/619/hsrpguidetoc.html
(available to nonregistered users)
Back
to top
LAN
Products and Technologies
Tech
Tip:
Top TAC Issues - LAN Technologies
This collection
of Tech Tips and sample configurations will help customers solve
the top LAN issues.
http://www.cisco.com/warp/customer/473/top_issues/lan/top_issues_lan.shtml
(available to registered users)
http://www.cisco.com/warp/public/473/top_issues/lan/top_issues_lan.shtml
(available to nonregistered users)
Tech
Tip:
VLAN Trunk Protocol
Describes
the VLAN Trunk Protocol (VTP). VTP reduces administration in a
switched network.
http://www.cisco.com/warp/customer/473/21.html
(available to registered users)
http://www.cisco.com/warp/public/473/21.html
(available to nonregistered users)
Tech
Tip:
Multicast in a Campus Network CGMP and IGMP Snooping
The purpose
of the Cisco Group Management Protocol (CGMP) and Internet Group
Management Protocol (IGMP) Snooping is to restrain multicast traffic
in a switched network.
http://www.cisco.com/warp/customer/473/22.html
(available to registered users)
http://www.cisco.com/warp/public/473/22.html
(available to nonregistered users)
Sample
Configuration:
Port Channeling, Trunking, and HSRP between Catalyst 6000 Switches
Running Hybrid Catalyst OS and Integrated Cisco IOS Software
This sample
configuration describes how to configure port channeling, trunking,
and HSRP between two Catalyst 6000 family switches - one running
hybrid Catalyst OS and one running integrated Cisco IOS software.
http://www.cisco.com/warp/customer/473/23.html
(available to registered users)
http://www.cisco.com/warp/public/473/23.html
(available to nonregistered users)
Back
to top
Access
Products and Technologies
Tech
Tip:
Top TAC Issues - Access Dial Technologies
This collection
of Tech Tips will help customers solve the top access issues.
http://www.cisco.com/warp/customer/471/top_issues/access/top_issues_access.shtml
(available to registered users)
http://www.cisco.com/warp/public/471/top_issues/access/top_issues_access.shtml
(available to nonregistered users)
Field
Notice:
UBR920 Router May Reload if Access List 100 or 101 Is Configured
If a Cisco
UBR920 series router is using the affected 12.1T images and has
configured an access list with the access list number 100 or 101,
the router may reload.
http://www.cisco.com/warp/customer/770/fn12755.shtml
(available to registered users)
http://www.cisco.com/warp/public/770/fn12755.shtml
(available to nonregistered users)
Sample
Configuration:
Configuring NFAS with Four T1s
ISDN Non-facility
Associated Signaling (NFAS) allows a single D channel to control
multiple Primary Rate Interfaces (PRIs).
http://www.cisco.com/warp/customer/793/access_dial/quadt1_nfas.html
(available to registered users)
http://www.cisco.com/warp/public/793/access_dial/quadt1_nfas.html
(available to nonregistered users)
Tech
Tip:
T1 Troubleshooting
These flowcharts
will help troubleshoot problems with T1 connections.
http://www.cisco.com/warp/customer/116/t1_flchrt_main.html
(available to registered users)
http://www.cisco.com/warp/public/116/t1_flchrt_main.html
(available to nonregistered users)
Sample
Configuration:
Async Multilink PPP Dialup from Microsoft Windows® Clients
In this Async
Multilink PPP configuration, remote analog dial-in users with
Microsoft Windows 95/98 PCs use multiple modems to connect to
the corporate network. Multilink PPP (MPPP) allows devices to
send data to the same destination over multiple point-to-point
data links by implementing a virtual link.
http://www.cisco.com/warp/customer/793/access_dial/async_multilink.html
(available to registered users)
http://www.cisco.com/warp/public/793/access_dial/async_multilink.html
(available to nonregistered users)
Sample
Configuration:
Multilink PPP for DDR - Basic Configuration and Verification
This document
explains the required configuration commands for MPPP and shows
how to verify MPPP is working.
http://www.cisco.com/warp/customer/131/mppp-ddr.html
(available to registered users)
http://www.cisco.com/warp/public/131/mppp-ddr.html
(available to nonregistered users)
Sample
Configuration:
Configuring ISDN DDR with Dialer Profiles
This document
provides a clear understanding of the components of a dialer profile
implementation and presents a brief and solid explanation of the
advantages of a dialer profile over a legacy DDR implementation
when deploying complex and scalable circuit-switched internetworks.
http://www.cisco.com/warp/customer/793/access_dial/ddr_dialer_profile.html
(available to registered users)
http://www.cisco.com/warp/public/793/access_dial/ddr_dialer_profile.html
(available to nonregistered users)
Back
to top
DSL
Products and Technologies
Tech
Tip:
Top TAC Issues - DSL Technologies
This collection
of Tech Tips and sample configurations will help customers solve
the top DSL issues.
http://www.cisco.com/warp/customer/794/top_issues/dsl/top_issues_dsl.shtml
(available to registered users)
http://www.cisco.com/warp/public/794/top_issues/dsl/top_issues_dsl.shtml
(available to nonregistered users)
Sample
Configuration:
Configuring a Cisco 827 Router with VoIP Supported IRB Using RFC1483
Bridging
This sample
configuration shows two Cisco 827 DSL routers connecting to a
Cisco 6130 DSLAM and terminating on a Cisco 6400 UAC configured
with IRB.
http://www.cisco.com/warp/customer/794/827rfc_irb_voip.html
(available to registered users)
http://www.cisco.com/warp/public/794/827rfc_irb_voip.html
(available to nonregistered users)
Sample
Configuration:
Sample Configuration of a Cisco 827 Router with IRB, NAT, and
DHCP and a Cisco 6400 with IRB Using RFC1483 Bridging (aal5snap)
This sample
configuration shows a Cisco 827 digital subscriber line (DSL)router
connecting to a Cisco 6130 DSL access multiplexer (DSLAM) and
terminating on a Cisco 6400 universal access concentrator (UAC).
http://www.cisco.com/warp/customer/794/827rfc_dhcp_6400irb.html
(available to registered users)
http://www.cisco.com/warp/public/794/827rfc_dhcp_6400irb.html
(available to nonregistered users)
Sample
Configuration:
Configuring a Cisco 827 Router and a Cisco 6400 Configured with
IRB Using RFC1483 Bridging (aal5snap)
This sample
configuration shows a Cisco 827 digital subscriber line (DSL)
router connecting to a Cisco 6130 DSL access multiplexer (DSLAM)
and terminating on a Cisco 6400 universal access concentrator
(UAC) configured with Integrated Routing and Bridging (IRB).
http://www.cisco.com/warp/customer/794/827rfc_6400irb.html
(available to registered users)
http://www.cisco.com/warp/public/794/827rfc_6400irb.html
(available to nonregistered users)
Sample
Configuration:
Configuring a Cisco 827 Router, a 6400 UAC, and Two NRPs Using
PPPoA (aal5mux ppp)
This sample
configuration shows two Cisco 827 digital subscriber line (DSLrRouters
connecting to a Cisco 6130 DSL access multiplexer (DSLAM) and
terminating on a Cisco 6400 universal access concentrator (UAC).
The Cisco 6400 has two node-route- processor (NRP) adapters installed.
Each NRP terminates a single 827 DSL router.
http://www.cisco.com/warp/customer/794/827pppoa_6400.html
(available to registered users)
http://www.cisco.com/warp/public/794/827pppoa_6400.html
(available to nonregistered users)
Sample
Configuration:
Configuring a Cisco 827 Router Using PPPoA with CHAP and PAP
The sample
configurations in this document show a Cisco 827 digital subscriber
line (DSL) Router connecting to a Cisco 6130 DSL access multiplexer
(DSLAM) and terminating on a Cisco 6400 universal access concentrator
(UAC). Each configuration uses Point-to-Point Protocol over Asynchronous
Transfer Mode (PPPoA). The Asynchronous Transfer Mode (ATM) interface
is configured for AALMUX PPP encapsulation.
http://www.cisco.com/warp/customer/794/827pppoa_chap.html
(available to registered users)
http://www.cisco.com/warp/public/794/827pppoa_chap.html
(available to nonregistered users)
Sample
Configuration:
Configuring a Cisco 827 router with NAT and Easy IP Using PPPoA
(aal5mux ppp)
This sample
configuration shows how to configure addressing using the following
Network Address Translation (NAT) Easy IP Phases 1 and 2. A Cisco
827 digital subscriber line (DSL) router connected to a Cisco
6130 DSL access multiplexer (DSLAM) and terminating on a Cisco
6400 universal access concentrator (UAC)
http://www.cisco.com/warp/customer/794/827pppoa_nat_6400.html
(available to registered users)
http://www.cisco.com/warp/public/794/827pppoa_nat_6400.html
(available to nonregistered users)
Sample
Configuration:
Configuring a Cisco 827 Router with NAT, a DHCP Server, and Easy
IP Using PPPoA (aal5mux ppp)
This sample
configuration shows a Cisco 827 digital subscriber line (DSL)
router connecting to a Cisco 6130 DSL access ultiplexer (DSLAM)
and terminating on a Cisco 6400 universal access concentrator
(UAC). The Cisco 827 router has been configured with PPP over
ATM (PPPoA) with Network Address Translation (NAT) and IP addressing
turned on. The Cisco 827 is also functioning as a server for its
local Ethernet clients.
http://www.cisco.com/warp/customer/794/827pppoa_nat_dhcp.html
(available to registered users)
http://www.cisco.com/warp/public/794/827pppoa_nat_dhcp.html
(available to nonregistered users)
Sample
Configuration:
Cisco 827 Router Terminating on a Cisco 6400 in RBE Mode Using
RFC1483 Bridging
This sample
configuration shows a Cisco 827 DSL router connected to a Cisco
6130 DSLAM, terminating on a Cisco 6400 UAC. The Cisco 827 is
configured with RFC1483 Bridging; the Cisco 6400 is configured
with RBE.
http://www.cisco.com/warp/customer/794/827rfc_6400rbe_1.html
(available to registered users)
http://www.cisco.com/warp/public/794/827rfc_6400rbe_1.html
(available to nonregistered users)
Sample
Configuration:
Cisco 6400 UAC Configured with RBE
This sample
configuration shows a Cisco 827 digital subscriber line (DSL)
router connected to a Cisco 6130 DSL access multiplexer (DSLAM),
terminating on a Cisco 6400 universal access concentrator (UAC).
The Cisco 827 router is configured with RFC1483 Bridging; the
Cisco 6400 is configured with routed bridge encapsulation (RBE).
http://www.cisco.com/warp/customer/794/827rfc_6400rbe_2.html
(available to registered users)
http://www.cisco.com/warp/public/794/827rfc_6400rbe_2.html
(available to nonregistered users)
Sample
Configuration:
Cisco 1417 Router Terminating on a 6400 in RBE Mode and Using
RFC1483 Bridging (aal5snap)
This sample
configuration shows a Cisco 1417 router connected to a Cisco 6130
DSLAM and terminating on a Cisco 6400 UAC.
http://www.cisco.com/warp/customer/794/1417rfc_1.html
(available to registered users)
http://www.cisco.com/warp/public/794/1417rfc_1.html
(available to nonregistered users)
Sample
Configuration:
Cisco 1417 Router With IRB, NAT, and DHCP Server Terminating on
a Cisco 6400 NRP in RBE Mode and Using RFC1483 Bridging
This sample
configuration shows a Cisco 1417 router connected to a Cisco 6130
DSLAM and terminating on a Cisco 6400 UAC.
http://www.cisco.com/warp/customer/794/1417rfc_2.html
(available to registered users)
http://www.cisco.com/warp/public/794/1417rfc_2.html
(available to nonregistered users)
Sample
Configuration:
Cisco 1417 Router With NAT, DHCP Server, and Easy IP Using PPPoA
(aal5mux ppp)
This sample
configuration shows an example of a Cisco 1417 router connected
to a Cisco 6130 DSLAM and terminating on a Cisco 6400 UAC-NRP.
http://www.cisco.com/warp/customer/794/1417pppoa_2.html
(available to registered users)
http://www.cisco.com/warp/public/794/1417pppoa_2.html
(available to nonregistered users)
Sample
Configuration:
Cisco 1417 Router Using RFC1483 Routing with encap aal5snap and
IP Unnumbered
This sample
configuration shows an example of a Cisco 1417 router configured
with aal5snap routing and terminating on a Cisco 6400 UAC.
http://www.cisco.com/warp/customer/794/1417rfc_4.html
(available to registered users)
http://www.cisco.com/warp/public/794/1417rfc_4.html
(available to nonregistered users)
Sample
Configuration:
Cisco 1417 Router with PPPoE, Terminating on a Cisco 6400 UAC
This sample
configuration shows how to support a PPPoE client connected to
an Ethernet interface of a Cisco 1417 router.
http://www.cisco.com/warp/customer/794/1417pppoe_1.html
(available to registered users)
http://www.cisco.com/warp/public/794/1417pppoe_1.html
(available to nonregistered users)
Sample
Configuration:
Configuring Two Cisco 827 Routers Using RFC1483 Routing IP (encap
aal5snap)
This sample
configuration shows a Cisco 6400 UAC that has one NRP installed.
Two Cisco 827 routers terminate on a single Cisco 6400 NRP adapter.
The Cisco 827 routers pass traffic from one to the other via a
Cisco 6400 UAC-NRP.
http://www.cisco.com/warp/customer/794/827rfc_6400_6130_1.html
(available to registered users)
http://www.cisco.com/warp/public/794/827rfc_6400_6130_1.html
(available to nonregistered users)
Sample
Configuration:
Configuring a Cisco 6130 NI2 DSLAM Supporting a Cisco 6400 NSP
and a Cisco NRP
This sample
configuration shows a Cisco 6400 UAC that has one NRP installed.
Two Cisco 827 routers terminate on a single Cisco 6400 NRP adapter.
The Cisco 827 Routers pass traffic from one to the other via a
Cisco 6400 UAC-NRP.
http://www.cisco.com/warp/customer/794/827rfc_6400_6130_2.html
(available to registered users)
http://www.cisco.com/warp/public/794/827rfc_6400_6130_2.html
(available to nonregistered users)
Sample
Configuration:
PPPoA Session Termination xDSL to 7x00 Using aal5mux
The sample
configuration described in this document enables a PC connected
to a Cisco 675 ADSL router to connect via a Cisco 6100 ADSLAM
and Cisco LightStream® 1010 to a Cisco 7x00 series router using
PPPoA.
http://www.cisco.com/warp/customer/794/7200dsl_pppoa_mux.html
(available to registered users)
http://www.cisco.com/warp/public/794/7200dsl_pppoa_mux.html
(available to nonregistered users)
Sample
Configuration:
PPPoA Session Termination xDSL to 6400 UAC Using aal5mux
The sample
configuration described in this document enables a PC connected
to a Cisco 675 ADSL router to connect via a Cisco 6100 ADSLAM
to a 6400 UAC using PPPoA.
http://www.cisco.com/warp/customer/794/6400dsl_pppoa_mux.html
(available to registered users)
http://www.cisco.com/warp/public/794/6400dsl_pppoa_mux.html
(available to nonregistered users)
Tech
Tip:
DSL Modem/Router Interface Pinouts and Status LED Descriptions
This tech
note describes the port pinouts and LED statuses for the following
Cisco DSL devices 605, 626, 627, 633, 673, 675/675e, 676, 677,
678, 802/804, 827, 1401, 1417
http://www.cisco.com/warp/customer/794/dsl_pinout.html
(available to registered users)
http://www.cisco.com/warp/public/794/dsl_pinout.html
(available to nonregistered users)
Tech
Tip:
Using POTS Splitters and Microfilters in a DSL Environment
This document
describes POTS splitters and microfilters and how and when to
use them in a DSL environment.
http://www.cisco.com/warp/customer/794/splitters.html
(available to registered users)
http://www.cisco.com/warp/public/794/splitters.html
(available to nonregistered users)
Back
to top
WAN
Switch Products
Tech
Tip:
MGX 8850 Boot Code and Firmware Upgrade Script
This document
describes the Cisco recommended 23 point process for a successful
MGX™ 8850 edge switch ungraceful upgrade. Ungraceful upgrades
cause service disruption and are required when upgrading to an
incompatible firmware version, to an incompatible database structure,
or to a non-redundant MGX 8850, single processor switch module (PXM).
http://www.cisco.com/warp/customer/74/mgx8850_boot_code_upgrade.html
(available to registered users)
http://www.cisco.com/warp/public/74/mgx8850_boot_code_upgrade.html
(available to nonregistered users)
Tech
Tip:
MGX 8240 CES Redundancy Fault Tips for Release 1.X
Release 1.X
of the MGX 8240 switch software has known redundancy-affecting
behaviors that can be isolated to a specific cause using the steps
outlined in this document. For most performance problems, the
sysReset command can be issued to clear the anomaly.
http://www.cisco.com/warp/customer/74/mgx8240_ces_red_faults.html
(available to registered users)
http://www.cisco.com/warp/public/74/mgx8240_ces_red_faults.html
(available to nonregistered users)
Back
to top
ATM
Technologies
Sample
Configuration:
Per-VC Class-Based, Weighted Fair Queuing (Per-VC CBWFQ) on the
Cisco 7200, 3600, and 2600 Routers
http://www.cisco.com/warp/customer/121/7200_per-vc-CBWFQ.html
(available to registered users)
http://www.cisco.com/warp/public/121/7200_per-vc-CBWFQ.html
(available to nonregistered users)
Sample
Configuration:
Per-VC Class-Based, Weighted Fair Queuing on RSP-based Platforms
http://www.cisco.com/warp/customer/121/7500_per-vc-CBWFQ.html
(available to registered users)
http://www.cisco.com/warp/public/121/7500_per-vc-CBWFQ.html
(available to nonregistered users)
Sample
Configuration:
FSSRP
http://www.cisco.com/warp/customer/121/fssrpconfig.html
(available to registered users)
http://www.cisco.com/warp/public/121/fssrpconfig.html
(available to nonregistered users)
Sample
Configuration:
Per-Virtual Circuit (Distributed), Weighted Random Early Discard
(Per-VC DWRED)
http://www.cisco.com/warp/customer/121/pervc-dwred.html
(available to registered users)
http://www.cisco.com/warp/public/121/pervc-dwred.html
(available to nonregistered users)
Sample
Configuration:
SSRP Sample Configuration
http://www.cisco.com/warp/customer/121/ssrpconfig.html
(available to registered users)
http://www.cisco.com/warp/public/121/ssrpconfig.html
(available to non-registered users)
Sample
Configuration:
PVC Bundle
http://www.cisco.com/warp/customer/121/pvc-bundle.html
(available to registered users)
http://www.cisco.com/warp/public/121/pvc-bundle.html
(available to nonregistered users)
Sample
Configuration:
PVC Bundle Protection
http://www.cisco.com/warp/customer/121/pvc-bundle-protect-bump-config.html
(available to registered users)
http://www.cisco.com/warp/public/121/pvc-bundle-protect-bump-config.html
(available to nonregistered users)
Sample
Configuration:
Inverse Multiplexing over ATM on Cisco 2600 and 3600 Routers
http://www.cisco.com/warp/customer/121/ima.html
(available to registered users)
http://www.cisco.com/warp/public/121/ima.html
(available to nonregistered users)
Tech
Tip:
Understanding the Naming Conventions of LANE Module Software
The goal
of this document is to provide a concise reference for Cisco LAN
emulation (LANE) module devices and codes, focusing on the Cisco
Catalyst 5000 and 6000 products.
http://www.cisco.com/warp/customer/121/lane_codes.html
(available to registered users)
http://www.cisco.com/warp/public/121/lane_codes.html
(available to nonregistered users)
Tech
Tip:
Hard-coding ATM Addresses for LES/LEC/BUS/LECS
The ATM addresses
that are used for the LEC/LECS/ BUS/LES can be derived from the
media access control (MAC) addresses of the ATM card. This document
explains from where the MAC addresses are derived. It also gives
a configuration example describing how to hardcode the ATM addresses.
http://www.cisco.com/warp/customer/121/lecownaddresses.html
(available to registered users)
http://www.cisco.com/warp/public/121/lecownaddresses.html
(available to nonregistered users)
Tech
Tip:
Understanding PVC Bundle Bumping and Protection
The purpose
of this document is to explain in detail the concepts behind PVC
bundle protection. Refer to the PVC bundle bumping and protection
sample configuration for more information.
http://www.cisco.com/warp/customer/121/pvc-bundle-protect-bump.html
(available to registered users)
http://www.cisco.com/warp/public/121/pvc-bundle-protect-bump.html
(available to nonregistered users)
Sample
Configuration:
Multiprotocol Label Switching (MPLS) over ATM without VC-merge
This document
illustrates an MPLS network with ATM. Since VC-merge is not used,
there is one VC allocated per route as determined by the prefix
in the routing table.
http://www.cisco.com/warp/customer/121/MPLS_ATM_basic.html
(available to registered users)
http://www.cisco.com/warp/public/121/MPLS_ATM_basic.html
(available to nonregistered users)
Tech
Tip:
Understanding Multiprotocol Label Switching (MPLS) Label Imposition
in an ATM Environment
This document
describes the path used by an IP packet when it travels through
an MPLS-enabled ATM core and describes the major show commands.
http://www.cisco.com/warp/customer/121/MPLSoATM.html
(available to registered users)
http://www.cisco.com/warp/public/121/MPLSoATM.html
(available to nonregistered users)
Back
to top
IBM
Technologies
Tech
Tip:
Top TAC Issues - IBM Technologies
This collection
of Tech Tips and sample configurations will assist customers in
solving the top IBM issues.
http://www.cisco.com/warp/customer/697/top_issues_ibm.html
(available to registered users)
http://www.cisco.com/warp/public/697/top_issues_ibm.html
(available to nonregistered users)
Back
to top
Security
Products and Technologies
Sample
Configuration:
Cisco PIX-to-VPN Client Wild-card, Preshared, Mode Configuration
This configuration
demonstrates how to connect a virtual private network (VPN) client
to a PIX firewall using wildcards, mode-config, and the sysopt
ipsec pl-compatible command.
http://www.cisco.com/warp/customer/110/A.html
(available to registered users)
http://www.cisco.com/warp/public/110/A.html
(available to nonregistered users)
Sample
Configuration:
Cisco PIX™ Firewall-to-VPN Client Wild-Card, Preshared, Mode
Configuration with Extended Authentication
This configuration
demonstrates how to connect a virtual private network (VPN) client
to a PIX Firewall using wildcards, mode-config, the sysopt ipsec
pl-compatible command, and extended authentication (Xauth).
http://www.cisco.com/warp/customer/110/B.html
(available to registered users)
http://www.cisco.com/warp/public/110/B.html
(available to nonregistered users)
Sample
Configuration:
PIX, TACACS+, and RADIUS Sample Configuration 5.0.x
This sample
configuration demonstrates how to do RADIUS and TACACS+ authentication
on the PIX for FTP, Telnet, and HTTP connections. It is applicable
to PIX Software versions 5.0.x.
http://www.cisco.com/warp/customer/110/pix50.shtml
(available to registered users)
http://www.cisco.com/warp/public/110/pix50.shtml
(available to nonregistered users)
Sample
Configuration:
PIX, TACACS+, and RADIUS Sample Configurations 4.4.x
This sample
configuration demonstrates how to do RADIUS and TACACS+ authentication
on the PIX™ Firewall for FTP, Telnet, and HTTP connections.
It is applicable to PIX Software versions 4.4.x.
http://www.cisco.com/warp/customer/110/pix441.shtml
(available to registered users)
http://www.cisco.com/warp/public/110/pix441.shtml
(available to nonregistered users)
Sample
Configuration:
PIX, TACACS+, and RADIUS Sample Configurations 4.3.x
This sample
configuration demonstrates how to do RADIUS and TACACS+ authentication
on the PIX™ Firewall for FTP, Telnet, and HTTP connections.
It is applicable to PIX software versions 4.3.x.
http://www.cisco.com/warp/customer/110/pix432.html
(available to registered users)
http://www.cisco.com/warp/public/110/pix432.html
(available to nonregistered users)
Sample
Configuration:
PIX, TACACS+, and RADIUS Sample Configurations 4.2.x
This sample
configuration demonstrates how to do RADIUS and TACACS+ authentication
on the PIX™ Firewall for FTP, Telnet, and HTTP connections.
It is applicable to PIX software versions 4.2.x.
http://www.cisco.com/warp/customer/110/pix422.html
(available to registered users)
http://www.cisco.com/warp/public/110/pix422.html
(available to nonregistered users)
Sample
Configuration:
Router IPSec Tunnel Private to Private Network with NAT and a
Static
This sample
configuration shows how to encrypt traffic between two private
networks and how to assign a static IP address to a network device.
http://www.cisco.com/warp/customer/707/static.html
(available to registered users)
http://www.cisco.com/warp/public/707/static.html
(available to nonregistered users)
Sample
Configuration:
PIX, TACACS+, and RADIUS Sample Configuration 5.1.x
This sample
configuration demonstrates how to do RADIUS and TACACS+ authentication
on the PIX™ Firewall for FTP, Telnet, and HTTP connections.
It is applicable to PIX software versions 5.1.x.
http://www.cisco.com/warp/customer/110/pix51.shtml
(available to registered users)
http://www.cisco.com/warp/public/110/pix51.shtml
(available to nonregistered users)
Tech
Tip:
Virtual Private Networks and Internet Key Exchange for the Cisco
VPN 5000 Concentrator Series
The Cisco
VPN 5000 concentrator uses IKE to set up IPSec tunnels which form
the backbone of that virtual private network (VPN) product.
http://www.cisco.com/warp/customer/707/ike.html
(available to registered users)
http://www.cisco.com/warp/public/707/ike.html
(available to nonregistered users)
Tech
Tip:
Cisco VPN 5001/5002/5008 Aggressive-Mode Site-to-Site Setup Guide
Command Line Version
This guide
provides the initial configuration for the Cisco VPN 5001/5002/5008
IPSec VPN Appliance, and more specifically the configuration of
the appliance to connect to the network via IP and to offer LAN-to-LAN
VPN connectivity.
http://www.cisco.com/warp/customer/707/vpn_aggr_mode.html
(available to registered users)
http://www.cisco.com/warp/public/707/vpn_aggr_mode.html
(available to nonregistered users)
Sample
Configuration:
Router-to-VPN 500x Concentrator LAN-to-LAN Tunnel
This document
is intended to give an overview of the configuration required
to allow an Cisco router and a Cisco VPN 500x concentrator to
open an IPSec LAN-to-LAN tunnel.
http://www.cisco.com/warp/customer/707/fixed-interop.html
(available to registered users)
http://www.cisco.om/warp/public/707/fixed-interop.html
(available to non-registered users)
Tech
Tip:
Cisco VPN 5000 Concentrator Initial Setup Guide
This guide
explains the initial configuration of the Cisco VPN 5000 concentrator,
specifically how to configure it to connect to the network using
IP, and offer remote-client connectivity.
http://www.cisco.com/warp/customer/707/commlinesetup.html
(available to registered users)
http://www.cisco.com/warp/public/707/commlinesetup.html
(available to nonregistered users)
Tech
Tip:
Setting Up the Cisco VPN 5000 Concentrator Initially and for IPSec
Main-Mode LAN-to-LAN VPN Connectivity
This guide
explains the initial configuration of the Cisco 5000 virtual private
network (VPN) concentrator, and specifically how to connect to
the network using IP, and offer IPSec Main-Mode LAN-to-LAN VPN
connectivity.
http://www.cisco.com/warp/customer/707/stossetup.html
(available to registered users)
http://www.cisco.com/warp/public/707/stossetup.html
(available to nonregistered users)
Sample
Configuration:
Router-to-VPN 500x Concentrator LAN-to-LAN Tunnel
This document
is intended to give an overview of the configuration required
to allow an Cisco router and a Cisco VPN 500x concentrator to
open an IPSec LAN-to-LAN tunnel.
http://www.cisco.com/warp/customer/707/fixed-interop.html
(available to registered users)
http://www.cisco.com/warp/public/707/fixed-interop.html
(available to nonregistered users)
Sample
Configuration:
How-To Configure Layer 2 Tunnel Protocol Authentication with TACACS+
This document
describes how to configure Layer 2 Tunnel Protocol (L2TP) with
Terminal Access Controller Access Control System Plus (TACACS+).
It includes sample configurations for L2TP Access Concentrator
(LAC) TACACS+ servers, L2TP Network Server (LNS) TACACS+ servers,
and routers.
http://www.cisco.com/warp/customer/480/l2tptac.html
(available to registered users)
http://www.cisco.com/warp/public/480/l2tptac.html
(available to nonregistered users)
Sample
Configuration:
IP Security Tunnel End-point Discovery Tunnel End-Point Discovery
(TED) is a Cisco IOS® software feature that allows routers to
discover IPSec end-points.
This sample
configuration demonstrates the use of TED between two routers.
http://www.cisco.com/warp/customer/707/tedpreshare.html
(available to registered users)
http://www.cisco.com/warp/public/707/tedpreshare.html
(available to nonregistered users)
Field
Notice:
Cisco Secure PIX Firewall TCP Reset Vulnerability
The Cisco
Secure PIX™ Firewall cannot distinguish between a forged
TCP Reset (RST) packet and a genuine TCP RST packet.
http://www.cisco.com/warp/customer/707/pixtcpreset-pub.shtml
(available to registered users)
http://www.cisco.com/warp/public/707/pixtcpreset-pub.shtml
(available to nonregistered users)
Back
to top
WAN
Technologies
Sample
Configuration:
X.25 on the D Channel
This document
presents a sample configuration of X.25 on the ISDN D channel.
http://www.cisco.com/warp/customer/133/x25_over_isdn.html
(available to registered users)
http://www.cisco.com/warp/public/133/x25_over_isdn.html
(available to nonregistered users)
Sample
Configuration:
X.25 Asymmetrical Windows and Packets
This sample
configuration describes a new X.25 feature that was introduced
in 12.0(7)T that allows connectivity between devices that have
different window sizes and/or packet sizes.
http://www.cisco.com/warp/customer/133/x25asym_windows.html
(available to registered users)
http://www.cisco.com/warp/public/133/x25asym_windows.html
(available to nonregistered users)
Sample
Configuration:
Configuring ISDN Backup for Frame Relay
This sample
configuration shows you how to back up a frame relay link with
Integrated Services Digital Network (ISDN) by using floating static
routes and dial-on-demand (DDR) routing.
http://www.cisco.com/warp/customer/125/fr_isdn_backup.html
(available to registered users)
http://www.cisco.com/warp/public/125/fr_isdn_backup.html
(available to nonregistered users)
Back
to top
Network
Management Systems Products and Technologies
Tech
Tip:
Top TAC Issues - Network Management Systems
This collection
of Tech Tips will help customers solve the top NMS issues.
http://www.cisco.com/warp/customer/477/top_issues/top_issues_nms.shtml
(available to registered users)
http://www.cisco.com/warp/public/477/top_issues/top_issues_nms.shtml
(available to nonregistered users)
Tech
Tip:
CVM 2.0 - CallHistory Report Raw Data Format Explained
Cisco Voice
Manger 2.0 uses Quick View reporting package from Telemate.Net
to process the raw data format out of Cisco Voice Manager to produce
user readable reports.
http://www.cisco.com/warp/customer/477/CVM/cvmcall_report.html
(available to registered users)
http://www.cisco.com/warp/public/477/CVM/cvmcall_report.html
(available to nonregistered users)
Tech
Tip:
Cisco QoS Device Manager Frequently Asked Questions
This document
answers frequently asked questions about the Cisco quality-of-service
(QoS) device manager.
http://www.cisco.com/warp/customer/477/QDM_faq.shtml
(available to registered users)
http://www.cisco.com/warp/public/477/QDM_faq.shtml
(available to nonregistered users)
Tech
Tip:
How RME Handles Configuration Archive and Modification
This technical
tip explains (for both Windows NT and UNIX) how to use cwconfig
to restore configuration files.
http://www.cisco.com/warp/customer/477/RME/rme_archive_mod.html
(available to registered users)
http://www.cisco.com/warp/public/477/RME/rme_archive_mod.html
(available to nonregistered users)
Back
to top
Voice
and Telephony Products and Technologies
Tech
Tip:
Cisco CallManager 3.0(1) DNS Configuration Issues
Cisco CallManager
release 3.0(1) has several known caveats related to DNS configuration
on the server on which Cisco CallManager is installed. This document
shows you how to circumvent these issues.
http://www.cisco.com/warp/public/788/AVVID/cm301_dns.shtml
(available to registered users)
http://www.cisco.com/warp/public/788/cm301_dns.shtml
(available to nonregistered users)
Tech
Tip:
Cisco IP Telephony Troubleshooting Guide for Cisco CallManager
Release 3.0(1)
This troubleshooting
guide provides descriptions of the tools and utilities used to
configure, monitor, and troubleshoot Cisco CallManager Release
3.0(1), Cisco IOS gateways, and the Cisco gatekeeper. Appendices
provide detailed examples of three different call flows.
http://www.cisco.com/warp/customer/788/ccm301_troubleshooting.pdf
(available to registered users)
http://www.cisco.com/warp/public/788/ccm301_troubleshooting.pdf
(available to nonregistered users)
Tech
Tip:
VCO Opening VCO Cases on the Web Using CCO Case Open Tool
This document
offers the steps necessary to open a case against the VCO product
line using the CCO Case Open Tool on the www.cisco.com Web site,
which will cause your case to be automatically routed to the Technical
Assistance Center (TAC) queue for the VCO product line in a matter
of seconds. This bypasses human Customer Response Center (CRC)
intervention.
http://www.cisco.com/warp/customer/788/vco_case_submit.html
(available to registered users)
http://www.cisco.com/warp/public/788/voice-switching/vco_case_submit.html
(available to nonregistered users)
Tech
Tip:
VCO SS7 Software Switchover Failures if SS7 AccessRd.cfg File
Not Properly Configured
This document
discusses VCO SS7 software switchover failures that occur if the
SS7 AccessRd.cfg file is not properly configured.
http://www.cisco.com/warp/customer/788/vco_swover_fail.html
(available to registered users)
http://www.cisco.com/warp/public/788/voice-switching/vco_swover_fail.html
(available to nonregistered users)
Tech
Tip:
VCO New Parameter within the Integrated-SS7 Software's AccessRd.cfg
File
This configuration
tip pertains to the new parameter in the Integrated-SS7 software's
AccessRd.cfg file, located in the $EBSHOME/access/config/ directory.
http://www.cisco.com/warp/customer/788/new_param_ss7.html
(available to registered users)
http://www.cisco.com/warp/public/788/voice-switching/new_param_ss7.html
(available to nonregistered users)
Back
to top
Core/High-end
Routers
Tech
Tip:
Top TAC Issues - General/Core Issues
This collection
of Tech Tips and sample configurations Helps customers solve top
general/core issues.
http://www.cisco.com/warp/customer/63/top_issues/general/top_issues_general.shtml
(available to registered users)
http://www.cisco.com/warp/public/63/top_issues/general/top_issues_general.shtml
(available to nonregistered users)
Tech
Tip:
Retreiving Information from the Crashinfo File
The crashinfo
file is a collection of useful information related to the current
crash stored in boot Flash or Flash memory.
http://www.cisco.com/warp/customer/63/crashinfo.html
(available to registered users)
http://www.cisco.com/warp/public/63/crashinfo.html
(available to nonregistered users)
Tech
Tip:
Troubleshooting Router Hangs
This document
addresses router hangs, their causes, and what should be done
to try to eliminate them.
http://www.cisco.com/warp/customer/63/why_hang.html
(available to registered users)
http://www.cisco.com/warp/public/63/why_hang.html
(available to nonregistered users)
Tech
Tip:
VIP Crash Reason Codes
This document
gives information on the error code reasons in Versatile Interface
Processor (VIP) output.
http://www.cisco.com/warp/customer/63/vipcodes.html
(available to registered users)
http://www.cisco.com/warp/public/63/vipcodes.html
(available to nonregistered users)
Tech
Tip:
Gigabit Switch Router (GSR) Frequently Asked Questions
http://www.cisco.com/warp/customer/63/gsrfaq.html
(available to registered users)
http://www.cisco.com/warp/public/63/gsrfaq.html
(available to nonregistered users)
Tech
Tip:
Troubleshooting Versatile Interface Processor Crashes
This document
provides troubleshooting information for a Versatile Interface
Processor (VIP) crash.
http://www.cisco.com/warp/customer/63/vip_crash.html
(available to registered users)
http://www.cisco.com/warp/public/63/vip_crash.html
(available to nonregistered users)
Tech
Tip:
Cisco uBR7200 - QoS/MAC Enhancements for Voice and Fax Calls DOCSIS
1.0+
This document
explains how to configure and troubleshoot QoS enhancements on
the Cisco universal broadband Router (UBR) 7200 to support voice
and fax traffic.
http://www.cisco.com/warp/customer/116/uBR7200_QoSMAC.html
(available to registered users)
http://www.cisco.com/warp/public/116/uBR7200_QoSMAC.html
(available to nonregistered users)
Tech
Tip:
Performance Tuning Basics
The purpose
of this document is to give you a high-level overview of the issues
that affect router performance and to point you to other documents
that detail these issues.
http://www.cisco.com/warp/customer/63/tuning.html
(available to registered users)
http://www.cisco.com/warp/public/63/tuning.html
(available to nonregistered users)
Back
to top
Cisco
Customer Interaction Suite
Tech
Tip:
How to Restrict the Use of URLs by a Cisco Collaboration Server Agent
This Tech Note provides
instructions on restricting a Cisco collaboration server agent's use of certain
URLs.
http://www.cisco.com/warp/customer/640/20.html
(available to registered users)
http://www.cisco.com/warp/public/640/20.html
(available to nonregistered users)
Tech
Tip:
How to Rearrange Group Queues in the CeM Status Screen
Group queues appear on
the Cisco E-Mail Manager (CEM) status screen as shown below. To reorder the
groups in the list, you need to modify the users.cfg file in the engine
directory.
http://www.cisco.com/warp/customer/640/19.html
(available to registered users)
http://www.cisco.com/warp/public/640/19.html
(available to nonregistered users)
Cisco
Intelligent Contact Management
Tech
Tip:
How to Use the Net Command
This Tech Note describes
how to use the Net command to perform and view Microsoft Windows NT services and
configs. You can use the net command in a Telnet session to stop or start
PCAnywhere services on a Cisco Intelligent Contact Management (ICM) remote
system.
http://www.cisco.com/warp/customer/78/51.html
(available to registered users)
http://www.cisco.com/warp/public/78/51.html
(available to non-registered users)
Tech
Tip:
Using the nm Commands to Start and Stop Cisco ICM Services
This Tech Note explains
how to start and stop Cisco Intelligent Contact Management (ICM) services from a
command line in a Telnet session using the ICM-specific nmstop and nmstart
commands.
http://www.cisco.com/warp/customer/78/52.html
(available to registered users)
http://www.cisco.com/warp/public/78/52.html
(available to nonregistered users)
Tech
Tip:
Using Telnet to Run Utilities on Remote Cisco ICM Terminals
This Tech Note explains
how to connect to and exit from Telnet, a standard terminal emulation protocol
in the TCP/IP protocol stack. Telnet is loaded on your computer when you install
the Cisco Intelligent Contact Management (ICM).
http://www.cisco.com/warp/customer/78/58.html
(available to registered users)
http://www.cisco.com/warp/public/78/58.html
(available to nonregistered users)
Tech
Tip:
Using the pstat Command
The pstat command lists
all the processes running on a Microsoft Windows NT workstation, including the
Cisco Intelligent Contact Management (ICM) processes. You can use the pstat
command to verify that an ICM process wasn't properly exited and is still
running.
http://www.cisco.com/warp/customer/78/53.html
(available to registered users)
http://www.cisco.com/warp/public/78/53.html
(available to nonregistered users)
Tech
Tip:
How to Use the findstr Command
This document explains
how to use the findstr command to troubleshoot common problems with Cisco
Intelligent Contact Management (ICM).
http://www.cisco.com/warp/customer/78/47.html
(available to registered users)
http://www.cisco.com/warp/public/78/47.html
(available to nonregistered users)
Tech
Tip:
How to Use the Kill Utility
The Kill utility allows
you to terminate a Cisco Intelligent Contact Management (ICM) process in a
Telnet session, in the same way that you can terminate a process using the
Microsoft Windows NT Task Manager.
http://www.cisco.com/warp/customer/78/48.html
(available to registered users)
http://www.cisco.com/warp/public/78/48.html
(available to nonregistered users)
Tech
Tip:
Using the Trace Route Utility
You can use the Trace
Route utility to verify timely and reliable connections between Cisco
Intelligent Contact Management (ICM) nodes, or in the event that the ping
command reports request timeouts.
http://www.cisco.com/warp/customer/78/62.html
(available to registered users)
http://www.cisco.com/warp/public/78/62.html
(available to nonregistered users)
Tech
Tip:
Using the stopshut Command
This Tech Note describes
how to use the stopshut command in the event that a Cisco Intelligent Contact
Management (ICM) remote system is going through a system shutdown.
http://www.cisco.com/warp/customer/78/61.html
(available to registered users)
http://www.cisco.com/warp/public/78/61.html
(available to nonregistered users)
Tech
Tip:
Shutting Down and Rebooting a Cisco ICM Remote System
This Tech Note describes
how to shut down or reboot a Cisco Intelligent Contact Management (ICM) remote
system running Microsoft Windows NT by using the shutdown command or the Windows
NT Shutdown User Interface.
http://www.cisco.com/warp/customer/78/57.html
(available to registered users)
http://www.cisco.com/warp/public/78/57.html
(available to nonregistered users)
Tech
Tip:
Why Doesn't the Peripheral Gateway Receive Call Event Information from the
Meridian PBX?
This document explains
how to troubleshoot the high- speed link between the Nortel Meridian 1 and the
Meridian MAX, which, when it goes down, causes the Cisco Intelligent Contact
Management (ICM) peripheral gateway to not receive call event information.
http://www.cisco.com/warp/customer/78/63.html
(available to registered users)
http://www.cisco.com/warp/public/78/63.html
(available to nonregistered users)
Tech
Tip:
How Can I Change the Cisco ICM Web View Real-Time Report and Script Monitor
Refresh Rates?
Web View is a feature of
Cisco Intelligent Contact Management (ICM) that allows you to use a Web browser
to monitor real-time reports and script monitoring. This Tech Note describes how
to change the refresh rates of these reports.
http://www.cisco.com/warp/customer/78/64.html
(available to registered users)
http://www.cisco.com/warp/public/78/64.html
(available to nonregistered users)
Optical
Transport
Field
Notice:
Cisco ONS 15454 Recall of AIP Board (Revision 005D)
All revision 005D cards
have the possibility of shorting due to a defect that was introduced during
rework of returned AIP boards.
http://www.cisco.com/warp/customer/770/fn12838.html
(available to registered users)
http://www.cisco.com/warp/public/770/fn12838.html
(available to nonregistered users)
Field
Notice:
Cisco ONS 15454 Fan Tray Failures
In some fan tray
assemblies, the wires connecting the fan control board to the individual fans
have been pinched in assembly and may cause the AIP board fuses to fail.
http://www.cisco.com/warp/customer/770/fn12821.html
(available to registered users)
http://www.cisco.com/warp/public/770/fn12821.html
(available to nonregistered users)
Field
Notice:
Proper Procedure for Adding a Node to a UPSR
This is a field notice
detailing the correct procedure for adding a node to a USPR.
http://www.cisco.com/warp/customer/770/fn12839.html
(available to registered users)
http://www.cisco.com/warp/public/770/fn12839.html
(available to nonregistered users)
Cisco
IOS Software*
Tech
Tip:
Cisco IOS Software Release 12.1(1)DB
Cisco IOS® software
Release 12.1(1)DB is required to support the Cisco 6400 universal access
concentrator and should only be used for customers who are using the Cisco 6400.
http://www.cisco.com/warp/customer/620/ios_12_1db.shtml
(available to registered users)
http://www.cisco.com/warp/public/620/ios_12_1db.shtml
(available to nonregistered users)
Tech
Tip:
Cisco IOS Software Release 12.1(1)DC Cisco
IOS® software Release
12.1(1)DC is required to support the Cisco 6400 universal access concentrator
and should only be used for customers who are using the Cisco 6400.
http://www.cisco.com/warp/customer/620/ios_12_1dc.shtml
(available to registered users)
http://www.cisco.com/warp/public/620/ios_12_1dc.shtml
(available to nonregistered users)
Tech
Tip:
Cisco IOS Software Release 12.1 (2a) XH
This release introduces
support for Cisco IOS software Release 12.1 (2a)XH.
http://www.cisco.com/warp/customer/620/ios_12_1_2a_xh.shtml
(available to registered users)
http://www.cisco.com/warp/public/620/ios_12_1_2a_xh.shtml
(available to nonregistered users)
Field
Notice:
Cisco IOS Software Release 12.1(3) Build Exception
This is a field notice
regarding Cisco IOS software Release 12.1(3).
http://www.cisco.com/warp/customer/770/fn12855.shtml
(available to registered users)
http://www.cisco.com/warp/public/770/fn12855.shtml
(available to nonregistered users)
Tech
Tip:
Using the Cisco IOS Documentation CD with Microsoft Windows 2000
If you're loading the
Cisco IOS software documentation CD on a Microsoft Windows 2000 machine, the
documentation files may not load properly. This document provides a workaround
for the Windows 2000 users.
http://www.cisco.com/warp/customer/620/ioscd.html
(available to registered users)
http://www.cisco.com/warp/public/620/ioscd.html
(available to nonregistered users)
*
You can find all these releases at
http://www.cisco.com/cgi-bin/iosplanner/iosplanner.cgi?
(available to Cisco end users and partner customers with Software Center Access)
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