Cisco Logo Cisco Technical Assistance Center (TAC)
Newsletter
TAC Certified
Vol. 2, No. 8, August, 2000 Unmatched Online Technical Support www.cisco.com/tac
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In This Issue:
What's Hot

Password Recovery
IP Routing Protocols
LAN
Access
DSL
WAN Switches
ATM
IBM
Security
WAN Technology
Network Management Systems
Voice and Telephony
Core/High-End Routers
Cisco Customer Interactive Suite
Cisco Intelligent Contact Mgmt.
Optical Transport
Cisco IOS® Software
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What's Hot

TAC Top Issues:
Hot! DSL, Network Management Systems, and General/Core Top Issues Just Added to Cisco TAC Web Site!

Cisco TAC is proud to announce that new "Top Issues" solutions for DSL, network management systems, and general/core are now available on the Cisco TAC Web site!

Developed by Cisco TAC engineers, the solutions found in the "Top Issues" section represent the most typical networking challenges reported by Cisco customers worldwide. The "Top Issues" solutions consist of troubleshooting documentation and tools that are regularly reviewed by Cisco TAC engineers to ensure freshness.

Other hot "Top Issues" categories currently available include:

  • Password Recovery
  • LAN
  • Access-Dial
  • IBM

Keep posted for additional "Top Issues" categories to be added in the near future!

To access the "Top Issues" section and find answers to the hottest networking issues being resolved within Cisco TAC centers worldwide, please visit:

http://www.cisco.com/tac


TAC Troubleshooting Assistant Tool:
New LAN Switching and Access Knowledgebases Use Step-by-step Analyses and Advanced Search Methods To Quickly Resolve Networking Problems

The Cisco TAC Troubleshooting Assistant tool's access and LAN switching knowledgebases have been completely updated by Cisco TAC engineers to accurately troubleshoot your most current networking problems.

The tool's new access knowledgebase focuses on the type of call (outbound DDR calls, outbound non-DDR calls, or inbound calls) and the media used for calling (external modem, T1/E1 CAS, ISDN BRI, and ISDN PRI).

Design improvements to the LAN Switching knowledgebase allows you to get to up-to-date solutions with fewer clicks. In addition, the Catalyst products quick reference information is now available in an easily-printed or bookmarkable document.

Be on the lookout for new technology areas coming out shortly! Check out the newly enhanced Troubleshooting Assistant tool at:

http://www.cisco.com/support/tsa
(available to registered users only)


TAC Product Pages:
Cisco TAC Engineers Create Five New Network Management Systems Product Support Categories

Cisco TAC is pleased to announce that five new product support sections have been added to the TAC Product Pages Network Management Systems (NMS) section to help you optimize the health of your NMS network.

These newly supported products include:

  • Cisco Resource Manager Essential
  • CiscoWorks for Switched Internetworks
  • Cisco Campus Manager
  • Cisco Voice Manager
  • Traffic Director

Within the NMS Product Pages, you will find helpful support information on feature overviews, installation/configuration, software downloads and requirements, troubleshooting technical tips and tools, as well as other critical information to help you maximize the performance of your Cisco NMS products.

Other products supported within the NMS Product Pages include:

  • Cisco DSL Manager (CDM)
  • Cisco Virtual Central Office
  • Cisco WAN Manager (CWM)
  • Cisco Works 2000
  • CiscoView
  • CiscoWorks for Windows
  • NETSYS

To access the hottest NMS support information available, vist:

http://www.cisco.com/tac/products/nms


TAC Technology Pages:
WAN's Newest Frame Relay Support Section Offers the Latest, Most Up-to-date Troubleshooting Information To Help You Become More Self-sufficient At Supporting Your Network

Whether you are experienced or brand new to WAN frame relay technologies, you will be able to find valuable frame relay support information in the TAC WAN Technology Pages.

Cisco TAC engineers designed a variety of trouble- shooting tips, documentation, and samples configurations, appropriate for all skill levels, to help you obtain the necessary information to successfully manage your frame relay network architecture.

Examples of documents you may find include:

  • Troubleshooting Frame Relay, Frame Relay Connections
  • Configuring Frame Relay, Frame Relay Traffic Shaping
  • Troubleshooting Serial Line Problems
  • Using Floating Static Routes and Dial-on-Demand Routing
  • Configuring Basic Frame Relay
  • Configuring Hub and Spoke Frame Relay
  • Configuring Point-to-Point Frame Relay Subinterfaces
  • Initial Configurations for OSPF over Frame Relay Subinterfaces
  • Initial Configurations for OSPF Over Non-Broadcast Links
  • Questions like: "Why do routes appear in the OSPF database but not in the routing table in a frame relay environment?"
  • And many more...

Begin accessing the Cisco TAC's frame relay knowledgebase by visiting:

http://www.cisco.com/tac/technologies/wan.


TAC Technology Pages:
ATM Section Offers New Industry-leading MPLS Over ATM And ATM-F/R Interworking Support Information

The Cisco TAC Web site ATM Technology Pages now offer support solutions for MPLS Over ATM And ATM-F/R Interworking. You will find sample configurations, technical tips, FAQs, feature overviews, and many more solutions to help you gain the expertise to independently design, implement, operate, and support your ATM network.

ATM-F/R interworking documents include:

  • Numerous RFCs, including Multiprotocol Interconnect over Frame Relay, Multiprotocol Encapsulation over ATM Adaptation Layer 5
  • Release notes for LightStream 1010, Catalyst 8540/8510MSR
  • Configuring ATM-Frame Relay Service Interworking
  • And many more...

MPLS-Over-ATM documents include:

  • Feature overviews for MPLS Traffic Engineering, MPLS CoS with BPX 8650, MPLS VPNS with BPX 8650, Quality of Service in MPLS Networks, MPLS Class of Service
  • Configuring MPLS with the BPX Switch and the 6400/7200/7500 Routers
  • Understanding Multiprotocol Label Switching (MPLS) Label Imposition in an ATM Environment
  • MPLS Label Switch Controller Enhancements
  • Sample Configuration: Multiprotocol Label Switching (MPLS) over ATM without VC-merge
  • And many more...

Expand your ATM networking expertise and learn the latest ATM troubleshooting techniques from Cisco TAC engineers by visiting the ATM Technology Pages at:

http://www.cisco.com/tac/technologies/atm.


TAC Technology Pages:
IP Routing Protocol's Newest HSRP Troubleshooting Section Helps You Resolve Networking Challenges Quickly

Use the TAC IP Routing Protocols Technology Pages to find the latest technical support for HSRP technology. This leading HSRP technical support resource provides you with numerous world-class troubleshooting documents created by Cisco TAC experts.

Samples HSRP documents include:

  • Implementing HSRP Over LANE
  • Load Sharing with HSRP
  • Implementing HSRP Over LANE
  • HSRP Hello Packets Not Seen Through Switch
  • Why Doesn't PIM Sparse Mode Work with a Static Route to an HSRP Address
  • Sample Configuration: HSRP on RSM Vlan Interfaces
  • Using HSRP for Fault-Tolerant IP Routing
  • HSRP Guide (IOS Release and HSRP functionality matrix, addressing, background and operations)
  • And many more...

Check out this new HSRP content, located in the IP Routing Protocols section of the Technology Pages at:

http://www.cisco.com/tac/technologies/rp.


Cisco BPX/IGX Firmware Compatibility Tool:
New Tool Helps You Troubleshoot Firmware Incompatibilities And Plan Firmware Switch Software Upgrades

The BPX/IGX Firmware Compatibility Tool evaluates firmware compatibility for Cisco BPX 8600 and IGX 8400 switch softwares. Simply cut and paste the dspcds output from an IGX, a BPX, or both platforms into the tool to receive immediate compatibility analyses, as well as the firmware recommendation for successful switch software upgrade.

Determine whether your BPX or IGX firmware is compatible with the existing or planned switch software by visiting:

http://www.cisco.com/support/dspcds/
(available to registered users only)


TAC Training:
Cisco TAC Web Site Training Center Offers New Product Introduction Training on Several of Cisco's Hottest Products

The Cisco TAC is proud to announce the enhancement of the New Product Introduction (NPI) Training section. This high-quality, cost-effective training has been designed by Cisco engineers to bring you the latest product information for:

  • Cisco Call Manager 2.4 and MCS 7830
  • Cisco uBR7246-VXR
  • IOS for the Catalyst 6000
  • PIX Firewall
  • IP Access BU Product Line Enhancements

Stay tuned for additional NPI training coming in the near future!

Access this new training resource by visiting Cisco TAC Web site's "Training" section at:

http://www.cisco.aa.psiweb.com/disclaimer.htm
(available to registered users only)


Winners of the TAC User Survey:

Cisco TAC would like to thank you for your participation in the June TAC User Survey. Your valuable feedback will allow us to better understand how Cisco TAC Web site can serve your future technical support needs. Congratulations to the lucky winners of the personal digital assistant (Handspring).

They are as follows:

Jose Gomez
GTE Texas, United States

CK Singh
UUNET, NSW, Australia

Kris Chau
Alberta, Canada


Back to top

Password Recovery

Tech Tip:
Top TAC Issues - Password Recovery

This collection of Tech Tips will help customers solve the top password recovery issues.

http://www.cisco.com/warp/customer/474/
(available to registered users)

http://www.cisco.com/warp/public/474/
(available to nonregistered users)


Tech Tip:
Password Recovery Procedure for the Cisco Catalyst® 6000 MSFC

This document explains the password recovery procedure for the Cisco Catalyst 6000 MSFC.

http://www.cisco.com/warp/customer/474/pswdrec_6000MSFC.html
(available to registered users)

http://www.cisco.com/warp/public/474/pswdrec_6000MSFC.html
(available to nonregistered users)


Tech Tip:
Password Recovery Procedure for the Cisco Catalyst a1700, 1900, 2100, 2800, and 2820

This document describes the password recovery procedure for the Cisco Catalyst 1700, 1900, 2100, 2800, and 2820.

http://www.cisco.com/warp/customer/474/pswdrec_2800.html
(available to registered users)

http://www.cisco.com/warp/public/474/pswdrec_2800.html
(available to nonregistered users)


Tech Tip:
Password Recovery Procedure for the Catalyst 5000 ATM LANE Module

This document describes the password recovery procedure for the Cisco Catalyst 5000 ATM LANE module (WS-X5153/5154/5155/5156/5157/5158/5166).

http://www.cisco.com/warp/customer/474/pswdrec_c5k_atm.html
(available to registered users)

http://www.cisco.com/warp/public/474/pswdrec_c5k_atm.html
(available to nonregistered users)


Tech Tip:
Password Recovery Procedure for the Cisco Cache Engine 500 Series

http://www.cisco.com/warp/customer/474/pswdrec_ce500.html
(available to registered users)

http://www.cisco.com/warp/public/474/pswdrec_ce500.html
(available to nonregistered users)


Tech Tip:
Password Recovery Procedure for the Cisco 2050 Series Cache Engine

http://www.cisco.com/warp/customer/474/pswdrec_ce2050.html
(available to registered users)

http://www.cisco.com/warp/public/474/pswdrec_ce2050.html
(available to nonregistered users)


Tech Tip:
Password Recovery Procedure for the LightStream 2020

This document provides the password recovery procedure for the LightStream® 2020.

http://www.cisco.com/warp/customer/474/pswdrec_ls2020.html
(available to registered users)

http://www.cisco.com/warp/public/474/pswdrec_ls2020.html
(available to nonregistered users)


Tech Tip:
Password Recovery Procedure for LANE/MPOA Modules

This document describes the password recovery procedure for LANE/MPOA modules.

http://www.cisco.com/warp/customer/474/pswdrec_mpoa.html
(available to registered users)

http://www.cisco.com/warp/public/474/pswdrec_mpoa.html
(available to nonregistered users)


Back to top

IP Routing Protocols Technologies

Tech Tip:
Load Sharing with HSRP

This document gives an example of how to configure HSRP to take advantage of multiple paths to a destination.

http://www.cisco.com/warp/customer/619/7.html
(available to registered users)

http://www.cisco.com/warp/public/619/7.html
(available to nonregistered users)


Tech Tip:
Hot Standby Router Protocol (HSRP) Guide

This document explains HSRP addressing, features, and interface and media support.

http://www.cisco.com/warp/customer/619/hsrpguidetoc.html
(available to registered users)

http://www.cisco.com/warp/public/619/hsrpguidetoc.html
(available to nonregistered users)


Back to top

LAN Products and Technologies

Tech Tip:
Top TAC Issues - LAN Technologies

This collection of Tech Tips and sample configurations will help customers solve the top LAN issues.

http://www.cisco.com/warp/customer/473/top_issues/lan/top_issues_lan.shtml
(available to registered users)

http://www.cisco.com/warp/public/473/top_issues/lan/top_issues_lan.shtml
(available to nonregistered users)


Tech Tip:
VLAN Trunk Protocol

Describes the VLAN Trunk Protocol (VTP). VTP reduces administration in a switched network.

http://www.cisco.com/warp/customer/473/21.html
(available to registered users)

http://www.cisco.com/warp/public/473/21.html
(available to nonregistered users)


Tech Tip:
Multicast in a Campus Network CGMP and IGMP Snooping

The purpose of the Cisco Group Management Protocol (CGMP) and Internet Group Management Protocol (IGMP) Snooping is to restrain multicast traffic in a switched network.

http://www.cisco.com/warp/customer/473/22.html
(available to registered users)

http://www.cisco.com/warp/public/473/22.html
(available to nonregistered users)


Sample Configuration:
Port Channeling, Trunking, and HSRP between Catalyst 6000 Switches Running Hybrid Catalyst OS and Integrated Cisco IOS Software

This sample configuration describes how to configure port channeling, trunking, and HSRP between two Catalyst 6000 family switches - one running hybrid Catalyst OS and one running integrated Cisco IOS software.

http://www.cisco.com/warp/customer/473/23.html
(available to registered users)

http://www.cisco.com/warp/public/473/23.html
(available to nonregistered users)


Back to top

Access Products and Technologies

Tech Tip:
Top TAC Issues - Access Dial Technologies

This collection of Tech Tips will help customers solve the top access issues.

http://www.cisco.com/warp/customer/471/top_issues/access/top_issues_access.shtml
(available to registered users)

http://www.cisco.com/warp/public/471/top_issues/access/top_issues_access.shtml
(available to nonregistered users)


Field Notice:
UBR920 Router May Reload if Access List 100 or 101 Is Configured

If a Cisco UBR920 series router is using the affected 12.1T images and has configured an access list with the access list number 100 or 101, the router may reload.

http://www.cisco.com/warp/customer/770/fn12755.shtml
(available to registered users)

http://www.cisco.com/warp/public/770/fn12755.shtml
(available to nonregistered users)


Sample Configuration:
Configuring NFAS with Four T1s

ISDN Non-facility Associated Signaling (NFAS) allows a single D channel to control multiple Primary Rate Interfaces (PRIs).

http://www.cisco.com/warp/customer/793/access_dial/quadt1_nfas.html
(available to registered users)

http://www.cisco.com/warp/public/793/access_dial/quadt1_nfas.html
(available to nonregistered users)


Tech Tip:
T1 Troubleshooting

These flowcharts will help troubleshoot problems with T1 connections.

http://www.cisco.com/warp/customer/116/t1_flchrt_main.html
(available to registered users)

http://www.cisco.com/warp/public/116/t1_flchrt_main.html
(available to nonregistered users)


Sample Configuration:
Async Multilink PPP Dialup from Microsoft Windows® Clients

In this Async Multilink PPP configuration, remote analog dial-in users with Microsoft Windows 95/98 PCs use multiple modems to connect to the corporate network. Multilink PPP (MPPP) allows devices to send data to the same destination over multiple point-to-point data links by implementing a virtual link.

http://www.cisco.com/warp/customer/793/access_dial/async_multilink.html
(available to registered users)

http://www.cisco.com/warp/public/793/access_dial/async_multilink.html
(available to nonregistered users)


Sample Configuration:
Multilink PPP for DDR - Basic Configuration and Verification

This document explains the required configuration commands for MPPP and shows how to verify MPPP is working.

http://www.cisco.com/warp/customer/131/mppp-ddr.html
(available to registered users)

http://www.cisco.com/warp/public/131/mppp-ddr.html
(available to nonregistered users)


Sample Configuration:
Configuring ISDN DDR with Dialer Profiles

This document provides a clear understanding of the components of a dialer profile implementation and presents a brief and solid explanation of the advantages of a dialer profile over a legacy DDR implementation when deploying complex and scalable circuit-switched internetworks.

http://www.cisco.com/warp/customer/793/access_dial/ddr_dialer_profile.html
(available to registered users)

http://www.cisco.com/warp/public/793/access_dial/ddr_dialer_profile.html
(available to nonregistered users)


Back to top

DSL Products and Technologies

Tech Tip:
Top TAC Issues - DSL Technologies

This collection of Tech Tips and sample configurations will help customers solve the top DSL issues.

http://www.cisco.com/warp/customer/794/top_issues/dsl/top_issues_dsl.shtml
(available to registered users)

http://www.cisco.com/warp/public/794/top_issues/dsl/top_issues_dsl.shtml
(available to nonregistered users)


Sample Configuration:
Configuring a Cisco 827 Router with VoIP Supported IRB Using RFC1483 Bridging

This sample configuration shows two Cisco 827 DSL routers connecting to a Cisco 6130 DSLAM and terminating on a Cisco 6400 UAC configured with IRB.

http://www.cisco.com/warp/customer/794/827rfc_irb_voip.html
(available to registered users)

http://www.cisco.com/warp/public/794/827rfc_irb_voip.html
(available to nonregistered users)


Sample Configuration:
Sample Configuration of a Cisco 827 Router with IRB, NAT, and DHCP and a Cisco 6400 with IRB Using RFC1483 Bridging (aal5snap)

This sample configuration shows a Cisco 827 digital subscriber line (DSL)router connecting to a Cisco 6130 DSL access multiplexer (DSLAM) and terminating on a Cisco 6400 universal access concentrator (UAC).

http://www.cisco.com/warp/customer/794/827rfc_dhcp_6400irb.html
(available to registered users)

http://www.cisco.com/warp/public/794/827rfc_dhcp_6400irb.html
(available to nonregistered users)


Sample Configuration:
Configuring a Cisco 827 Router and a Cisco 6400 Configured with IRB Using RFC1483 Bridging (aal5snap)

This sample configuration shows a Cisco 827 digital subscriber line (DSL) router connecting to a Cisco 6130 DSL access multiplexer (DSLAM) and terminating on a Cisco 6400 universal access concentrator (UAC) configured with Integrated Routing and Bridging (IRB).

http://www.cisco.com/warp/customer/794/827rfc_6400irb.html
(available to registered users)

http://www.cisco.com/warp/public/794/827rfc_6400irb.html
(available to nonregistered users)


Sample Configuration:
Configuring a Cisco 827 Router, a 6400 UAC, and Two NRPs Using PPPoA (aal5mux ppp)

This sample configuration shows two Cisco 827 digital subscriber line (DSLrRouters connecting to a Cisco 6130 DSL access multiplexer (DSLAM) and terminating on a Cisco 6400 universal access concentrator (UAC). The Cisco 6400 has two node-route- processor (NRP) adapters installed. Each NRP terminates a single 827 DSL router.

http://www.cisco.com/warp/customer/794/827pppoa_6400.html
(available to registered users)

http://www.cisco.com/warp/public/794/827pppoa_6400.html
(available to nonregistered users)


Sample Configuration:
Configuring a Cisco 827 Router Using PPPoA with CHAP and PAP

The sample configurations in this document show a Cisco 827 digital subscriber line (DSL) Router connecting to a Cisco 6130 DSL access multiplexer (DSLAM) and terminating on a Cisco 6400 universal access concentrator (UAC). Each configuration uses Point-to-Point Protocol over Asynchronous Transfer Mode (PPPoA). The Asynchronous Transfer Mode (ATM) interface is configured for AALMUX PPP encapsulation.

http://www.cisco.com/warp/customer/794/827pppoa_chap.html
(available to registered users)

http://www.cisco.com/warp/public/794/827pppoa_chap.html
(available to nonregistered users)


Sample Configuration:
Configuring a Cisco 827 router with NAT and Easy IP Using PPPoA (aal5mux ppp)

This sample configuration shows how to configure addressing using the following Network Address Translation (NAT) Easy IP Phases 1 and 2. A Cisco 827 digital subscriber line (DSL) router connected to a Cisco 6130 DSL access multiplexer (DSLAM) and terminating on a Cisco 6400 universal access concentrator (UAC)

http://www.cisco.com/warp/customer/794/827pppoa_nat_6400.html
(available to registered users)

http://www.cisco.com/warp/public/794/827pppoa_nat_6400.html
(available to nonregistered users)


Sample Configuration:
Configuring a Cisco 827 Router with NAT, a DHCP Server, and Easy IP Using PPPoA (aal5mux ppp)

This sample configuration shows a Cisco 827 digital subscriber line (DSL) router connecting to a Cisco 6130 DSL access ultiplexer (DSLAM) and terminating on a Cisco 6400 universal access concentrator (UAC). The Cisco 827 router has been configured with PPP over ATM (PPPoA) with Network Address Translation (NAT) and IP addressing turned on. The Cisco 827 is also functioning as a server for its local Ethernet clients.

http://www.cisco.com/warp/customer/794/827pppoa_nat_dhcp.html
(available to registered users)

http://www.cisco.com/warp/public/794/827pppoa_nat_dhcp.html
(available to nonregistered users)


Sample Configuration:
Cisco 827 Router Terminating on a Cisco 6400 in RBE Mode Using RFC1483 Bridging

This sample configuration shows a Cisco 827 DSL router connected to a Cisco 6130 DSLAM, terminating on a Cisco 6400 UAC. The Cisco 827 is configured with RFC1483 Bridging; the Cisco 6400 is configured with RBE.

http://www.cisco.com/warp/customer/794/827rfc_6400rbe_1.html
(available to registered users)

http://www.cisco.com/warp/public/794/827rfc_6400rbe_1.html
(available to nonregistered users)


Sample Configuration:
Cisco 6400 UAC Configured with RBE

This sample configuration shows a Cisco 827 digital subscriber line (DSL) router connected to a Cisco 6130 DSL access multiplexer (DSLAM), terminating on a Cisco 6400 universal access concentrator (UAC). The Cisco 827 router is configured with RFC1483 Bridging; the Cisco 6400 is configured with routed bridge encapsulation (RBE).

http://www.cisco.com/warp/customer/794/827rfc_6400rbe_2.html
(available to registered users)

http://www.cisco.com/warp/public/794/827rfc_6400rbe_2.html
(available to nonregistered users)


Sample Configuration:
Cisco 1417 Router Terminating on a 6400 in RBE Mode and Using RFC1483 Bridging (aal5snap)

This sample configuration shows a Cisco 1417 router connected to a Cisco 6130 DSLAM and terminating on a Cisco 6400 UAC.

http://www.cisco.com/warp/customer/794/1417rfc_1.html
(available to registered users)

http://www.cisco.com/warp/public/794/1417rfc_1.html
(available to nonregistered users)


Sample Configuration:
Cisco 1417 Router With IRB, NAT, and DHCP Server Terminating on a Cisco 6400 NRP in RBE Mode and Using RFC1483 Bridging

This sample configuration shows a Cisco 1417 router connected to a Cisco 6130 DSLAM and terminating on a Cisco 6400 UAC.

http://www.cisco.com/warp/customer/794/1417rfc_2.html
(available to registered users)

http://www.cisco.com/warp/public/794/1417rfc_2.html
(available to nonregistered users)


Sample Configuration:
Cisco 1417 Router With NAT, DHCP Server, and Easy IP Using PPPoA (aal5mux ppp)

This sample configuration shows an example of a Cisco 1417 router connected to a Cisco 6130 DSLAM and terminating on a Cisco 6400 UAC-NRP.

http://www.cisco.com/warp/customer/794/1417pppoa_2.html
(available to registered users)

http://www.cisco.com/warp/public/794/1417pppoa_2.html
(available to nonregistered users)


Sample Configuration:
Cisco 1417 Router Using RFC1483 Routing with encap aal5snap and IP Unnumbered

This sample configuration shows an example of a Cisco 1417 router configured with aal5snap routing and terminating on a Cisco 6400 UAC.

http://www.cisco.com/warp/customer/794/1417rfc_4.html
(available to registered users)

http://www.cisco.com/warp/public/794/1417rfc_4.html
(available to nonregistered users)


Sample Configuration:
Cisco 1417 Router with PPPoE, Terminating on a Cisco 6400 UAC

This sample configuration shows how to support a PPPoE client connected to an Ethernet interface of a Cisco 1417 router.

http://www.cisco.com/warp/customer/794/1417pppoe_1.html
(available to registered users)

http://www.cisco.com/warp/public/794/1417pppoe_1.html
(available to nonregistered users)


Sample Configuration:
Configuring Two Cisco 827 Routers Using RFC1483 Routing IP (encap aal5snap)

This sample configuration shows a Cisco 6400 UAC that has one NRP installed. Two Cisco 827 routers terminate on a single Cisco 6400 NRP adapter. The Cisco 827 routers pass traffic from one to the other via a Cisco 6400 UAC-NRP.

http://www.cisco.com/warp/customer/794/827rfc_6400_6130_1.html
(available to registered users)

http://www.cisco.com/warp/public/794/827rfc_6400_6130_1.html
(available to nonregistered users)


Sample Configuration:
Configuring a Cisco 6130 NI2 DSLAM Supporting a Cisco 6400 NSP and a Cisco NRP

This sample configuration shows a Cisco 6400 UAC that has one NRP installed. Two Cisco 827 routers terminate on a single Cisco 6400 NRP adapter. The Cisco 827 Routers pass traffic from one to the other via a Cisco 6400 UAC-NRP.

http://www.cisco.com/warp/customer/794/827rfc_6400_6130_2.html
(available to registered users)

http://www.cisco.com/warp/public/794/827rfc_6400_6130_2.html
(available to nonregistered users)


Sample Configuration:
PPPoA Session Termination xDSL to 7x00 Using aal5mux

The sample configuration described in this document enables a PC connected to a Cisco 675 ADSL router to connect via a Cisco 6100 ADSLAM and Cisco LightStream® 1010 to a Cisco 7x00 series router using PPPoA.

http://www.cisco.com/warp/customer/794/7200dsl_pppoa_mux.html
(available to registered users)

http://www.cisco.com/warp/public/794/7200dsl_pppoa_mux.html
(available to nonregistered users)


Sample Configuration:
PPPoA Session Termination xDSL to 6400 UAC Using aal5mux

The sample configuration described in this document enables a PC connected to a Cisco 675 ADSL router to connect via a Cisco 6100 ADSLAM to a 6400 UAC using PPPoA.

http://www.cisco.com/warp/customer/794/6400dsl_pppoa_mux.html
(available to registered users)

http://www.cisco.com/warp/public/794/6400dsl_pppoa_mux.html
(available to nonregistered users)


Tech Tip:
DSL Modem/Router Interface Pinouts and Status LED Descriptions

This tech note describes the port pinouts and LED statuses for the following Cisco DSL devices 605, 626, 627, 633, 673, 675/675e, 676, 677, 678, 802/804, 827, 1401, 1417

http://www.cisco.com/warp/customer/794/dsl_pinout.html
(available to registered users)

http://www.cisco.com/warp/public/794/dsl_pinout.html
(available to nonregistered users)


Tech Tip:
Using POTS Splitters and Microfilters in a DSL Environment

This document describes POTS splitters and microfilters and how and when to use them in a DSL environment.

http://www.cisco.com/warp/customer/794/splitters.html
(available to registered users)

http://www.cisco.com/warp/public/794/splitters.html
(available to nonregistered users)


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WAN Switch Products

Tech Tip:
MGX 8850 Boot Code and Firmware Upgrade Script

This document describes the Cisco recommended 23 point process for a successful MGX™ 8850 edge switch ungraceful upgrade. Ungraceful upgrades cause service disruption and are required when upgrading to an incompatible firmware version, to an incompatible database structure, or to a non-redundant MGX 8850, single processor switch module (PXM).

http://www.cisco.com/warp/customer/74/mgx8850_boot_code_upgrade.html
(available to registered users)

http://www.cisco.com/warp/public/74/mgx8850_boot_code_upgrade.html
(available to nonregistered users)


Tech Tip:
MGX 8240 CES Redundancy Fault Tips for Release 1.X

Release 1.X of the MGX 8240 switch software has known redundancy-affecting behaviors that can be isolated to a specific cause using the steps outlined in this document. For most performance problems, the sysReset command can be issued to clear the anomaly.

http://www.cisco.com/warp/customer/74/mgx8240_ces_red_faults.html
(available to registered users)

http://www.cisco.com/warp/public/74/mgx8240_ces_red_faults.html
(available to nonregistered users)


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ATM Technologies

Sample Configuration:
Per-VC Class-Based, Weighted Fair Queuing (Per-VC CBWFQ) on the Cisco 7200, 3600, and 2600 Routers

http://www.cisco.com/warp/customer/121/7200_per-vc-CBWFQ.html
(available to registered users)

http://www.cisco.com/warp/public/121/7200_per-vc-CBWFQ.html
(available to nonregistered users)


Sample Configuration:
Per-VC Class-Based, Weighted Fair Queuing on RSP-based Platforms

http://www.cisco.com/warp/customer/121/7500_per-vc-CBWFQ.html
(available to registered users)

http://www.cisco.com/warp/public/121/7500_per-vc-CBWFQ.html
(available to nonregistered users)


Sample Configuration:
FSSRP

http://www.cisco.com/warp/customer/121/fssrpconfig.html
(available to registered users)

http://www.cisco.com/warp/public/121/fssrpconfig.html
(available to nonregistered users)


Sample Configuration:
Per-Virtual Circuit (Distributed), Weighted Random Early Discard (Per-VC DWRED)

http://www.cisco.com/warp/customer/121/pervc-dwred.html
(available to registered users)

http://www.cisco.com/warp/public/121/pervc-dwred.html
(available to nonregistered users)


Sample Configuration:
SSRP Sample Configuration

http://www.cisco.com/warp/customer/121/ssrpconfig.html
(available to registered users)

http://www.cisco.com/warp/public/121/ssrpconfig.html
(available to non-registered users)


Sample Configuration:
PVC Bundle

http://www.cisco.com/warp/customer/121/pvc-bundle.html
(available to registered users)

http://www.cisco.com/warp/public/121/pvc-bundle.html
(available to nonregistered users)


Sample Configuration:
PVC Bundle Protection

http://www.cisco.com/warp/customer/121/pvc-bundle-protect-bump-config.html
(available to registered users)

http://www.cisco.com/warp/public/121/pvc-bundle-protect-bump-config.html
(available to nonregistered users)


Sample Configuration:
Inverse Multiplexing over ATM on Cisco 2600 and 3600 Routers

http://www.cisco.com/warp/customer/121/ima.html
(available to registered users)

http://www.cisco.com/warp/public/121/ima.html
(available to nonregistered users)


Tech Tip:
Understanding the Naming Conventions of LANE Module Software

The goal of this document is to provide a concise reference for Cisco LAN emulation (LANE) module devices and codes, focusing on the Cisco Catalyst 5000 and 6000 products.

http://www.cisco.com/warp/customer/121/lane_codes.html
(available to registered users)

http://www.cisco.com/warp/public/121/lane_codes.html
(available to nonregistered users)


Tech Tip:
Hard-coding ATM Addresses for LES/LEC/BUS/LECS

The ATM addresses that are used for the LEC/LECS/ BUS/LES can be derived from the media access control (MAC) addresses of the ATM card. This document explains from where the MAC addresses are derived. It also gives a configuration example describing how to hardcode the ATM addresses.

http://www.cisco.com/warp/customer/121/lecownaddresses.html
(available to registered users)

http://www.cisco.com/warp/public/121/lecownaddresses.html
(available to nonregistered users)


Tech Tip:
Understanding PVC Bundle Bumping and Protection

The purpose of this document is to explain in detail the concepts behind PVC bundle protection. Refer to the PVC bundle bumping and protection sample configuration for more information.

http://www.cisco.com/warp/customer/121/pvc-bundle-protect-bump.html
(available to registered users)

http://www.cisco.com/warp/public/121/pvc-bundle-protect-bump.html
(available to nonregistered users)


Sample Configuration:
Multiprotocol Label Switching (MPLS) over ATM without VC-merge

This document illustrates an MPLS network with ATM. Since VC-merge is not used, there is one VC allocated per route as determined by the prefix in the routing table.

http://www.cisco.com/warp/customer/121/MPLS_ATM_basic.html
(available to registered users)

http://www.cisco.com/warp/public/121/MPLS_ATM_basic.html
(available to nonregistered users)


Tech Tip:
Understanding Multiprotocol Label Switching (MPLS) Label Imposition in an ATM Environment

This document describes the path used by an IP packet when it travels through an MPLS-enabled ATM core and describes the major show commands.

http://www.cisco.com/warp/customer/121/MPLSoATM.html
(available to registered users)

http://www.cisco.com/warp/public/121/MPLSoATM.html
(available to nonregistered users)


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IBM Technologies

Tech Tip:
Top TAC Issues - IBM Technologies

This collection of Tech Tips and sample configurations will assist customers in solving the top IBM issues.

http://www.cisco.com/warp/customer/697/top_issues_ibm.html
(available to registered users)

http://www.cisco.com/warp/public/697/top_issues_ibm.html
(available to nonregistered users)


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Security Products and Technologies

Sample Configuration:
Cisco PIX-to-VPN Client Wild-card, Preshared, Mode Configuration

This configuration demonstrates how to connect a virtual private network (VPN) client to a PIX firewall using wildcards, mode-config, and the sysopt ipsec pl-compatible command.

http://www.cisco.com/warp/customer/110/A.html
(available to registered users)

http://www.cisco.com/warp/public/110/A.html
(available to nonregistered users)


Sample Configuration:
Cisco PIX™ Firewall-to-VPN Client Wild-Card, Preshared, Mode Configuration with Extended Authentication

This configuration demonstrates how to connect a virtual private network (VPN) client to a PIX Firewall using wildcards, mode-config, the sysopt ipsec pl-compatible command, and extended authentication (Xauth).

http://www.cisco.com/warp/customer/110/B.html
(available to registered users)

http://www.cisco.com/warp/public/110/B.html
(available to nonregistered users)


Sample Configuration:
PIX, TACACS+, and RADIUS Sample Configuration 5.0.x

This sample configuration demonstrates how to do RADIUS and TACACS+ authentication on the PIX for FTP, Telnet, and HTTP connections. It is applicable to PIX Software versions 5.0.x.

http://www.cisco.com/warp/customer/110/pix50.shtml
(available to registered users)

http://www.cisco.com/warp/public/110/pix50.shtml
(available to nonregistered users)


Sample Configuration:
PIX, TACACS+, and RADIUS Sample Configurations 4.4.x

This sample configuration demonstrates how to do RADIUS and TACACS+ authentication on the PIX™ Firewall for FTP, Telnet, and HTTP connections. It is applicable to PIX Software versions 4.4.x.

http://www.cisco.com/warp/customer/110/pix441.shtml
(available to registered users)

http://www.cisco.com/warp/public/110/pix441.shtml
(available to nonregistered users)


Sample Configuration:
PIX, TACACS+, and RADIUS Sample Configurations 4.3.x

This sample configuration demonstrates how to do RADIUS and TACACS+ authentication on the PIX™ Firewall for FTP, Telnet, and HTTP connections. It is applicable to PIX software versions 4.3.x.

http://www.cisco.com/warp/customer/110/pix432.html
(available to registered users)

http://www.cisco.com/warp/public/110/pix432.html
(available to nonregistered users)


Sample Configuration:
PIX, TACACS+, and RADIUS Sample Configurations 4.2.x

This sample configuration demonstrates how to do RADIUS and TACACS+ authentication on the PIX™ Firewall for FTP, Telnet, and HTTP connections. It is applicable to PIX software versions 4.2.x.

http://www.cisco.com/warp/customer/110/pix422.html
(available to registered users)

http://www.cisco.com/warp/public/110/pix422.html
(available to nonregistered users)


Sample Configuration:
Router IPSec Tunnel Private to Private Network with NAT and a Static

This sample configuration shows how to encrypt traffic between two private networks and how to assign a static IP address to a network device.

http://www.cisco.com/warp/customer/707/static.html
(available to registered users)

http://www.cisco.com/warp/public/707/static.html
(available to nonregistered users)


Sample Configuration:
PIX, TACACS+, and RADIUS Sample Configuration 5.1.x

This sample configuration demonstrates how to do RADIUS and TACACS+ authentication on the PIX™ Firewall for FTP, Telnet, and HTTP connections. It is applicable to PIX software versions 5.1.x.

http://www.cisco.com/warp/customer/110/pix51.shtml
(available to registered users)

http://www.cisco.com/warp/public/110/pix51.shtml
(available to nonregistered users)


Tech Tip:
Virtual Private Networks and Internet Key Exchange for the Cisco VPN 5000 Concentrator Series

The Cisco VPN 5000 concentrator uses IKE to set up IPSec tunnels which form the backbone of that virtual private network (VPN) product.

http://www.cisco.com/warp/customer/707/ike.html
(available to registered users)

http://www.cisco.com/warp/public/707/ike.html
(available to nonregistered users)


Tech Tip:
Cisco VPN 5001/5002/5008 Aggressive-Mode Site-to-Site Setup Guide Command Line Version

This guide provides the initial configuration for the Cisco VPN 5001/5002/5008 IPSec VPN Appliance, and more specifically the configuration of the appliance to connect to the network via IP and to offer LAN-to-LAN VPN connectivity.

http://www.cisco.com/warp/customer/707/vpn_aggr_mode.html
(available to registered users)

http://www.cisco.com/warp/public/707/vpn_aggr_mode.html
(available to nonregistered users)


Sample Configuration:
Router-to-VPN 500x Concentrator LAN-to-LAN Tunnel

This document is intended to give an overview of the configuration required to allow an Cisco router and a Cisco VPN 500x concentrator to open an IPSec LAN-to-LAN tunnel.

http://www.cisco.com/warp/customer/707/fixed-interop.html
(available to registered users)

http://www.cisco.om/warp/public/707/fixed-interop.html
(available to non-registered users)


Tech Tip:
Cisco VPN 5000 Concentrator Initial Setup Guide

This guide explains the initial configuration of the Cisco VPN 5000 concentrator, specifically how to configure it to connect to the network using IP, and offer remote-client connectivity.

http://www.cisco.com/warp/customer/707/commlinesetup.html
(available to registered users)

http://www.cisco.com/warp/public/707/commlinesetup.html
(available to nonregistered users)


Tech Tip:
Setting Up the Cisco VPN 5000 Concentrator Initially and for IPSec Main-Mode LAN-to-LAN VPN Connectivity

This guide explains the initial configuration of the Cisco 5000 virtual private network (VPN) concentrator, and specifically how to connect to the network using IP, and offer IPSec Main-Mode LAN-to-LAN VPN connectivity.

http://www.cisco.com/warp/customer/707/stossetup.html
(available to registered users)

http://www.cisco.com/warp/public/707/stossetup.html
(available to nonregistered users)


Sample Configuration:
Router-to-VPN 500x Concentrator LAN-to-LAN Tunnel

This document is intended to give an overview of the configuration required to allow an Cisco router and a Cisco VPN 500x concentrator to open an IPSec LAN-to-LAN tunnel.

http://www.cisco.com/warp/customer/707/fixed-interop.html
(available to registered users)

http://www.cisco.com/warp/public/707/fixed-interop.html
(available to nonregistered users)


Sample Configuration:
How-To Configure Layer 2 Tunnel Protocol Authentication with TACACS+

This document describes how to configure Layer 2 Tunnel Protocol (L2TP) with Terminal Access Controller Access Control System Plus (TACACS+). It includes sample configurations for L2TP Access Concentrator (LAC) TACACS+ servers, L2TP Network Server (LNS) TACACS+ servers, and routers.

http://www.cisco.com/warp/customer/480/l2tptac.html
(available to registered users)

http://www.cisco.com/warp/public/480/l2tptac.html
(available to nonregistered users)


Sample Configuration:
IP Security Tunnel End-point Discovery Tunnel End-Point Discovery (TED) is a Cisco IOS® software feature that allows routers to discover IPSec end-points.

This sample configuration demonstrates the use of TED between two routers.

http://www.cisco.com/warp/customer/707/tedpreshare.html
(available to registered users)

http://www.cisco.com/warp/public/707/tedpreshare.html
(available to nonregistered users)


Field Notice:
Cisco Secure PIX Firewall TCP Reset Vulnerability

The Cisco Secure PIX™ Firewall cannot distinguish between a forged TCP Reset (RST) packet and a genuine TCP RST packet.

http://www.cisco.com/warp/customer/707/pixtcpreset-pub.shtml
(available to registered users)

http://www.cisco.com/warp/public/707/pixtcpreset-pub.shtml
(available to nonregistered users)


Back to top

WAN Technologies

Sample Configuration:
X.25 on the D Channel

This document presents a sample configuration of X.25 on the ISDN D channel.

http://www.cisco.com/warp/customer/133/x25_over_isdn.html
(available to registered users)

http://www.cisco.com/warp/public/133/x25_over_isdn.html
(available to nonregistered users)


Sample Configuration:
X.25 Asymmetrical Windows and Packets

This sample configuration describes a new X.25 feature that was introduced in 12.0(7)T that allows connectivity between devices that have different window sizes and/or packet sizes.

http://www.cisco.com/warp/customer/133/x25asym_windows.html
(available to registered users)

http://www.cisco.com/warp/public/133/x25asym_windows.html
(available to nonregistered users)


Sample Configuration:
Configuring ISDN Backup for Frame Relay

This sample configuration shows you how to back up a frame relay link with Integrated Services Digital Network (ISDN) by using floating static routes and dial-on-demand (DDR) routing.

http://www.cisco.com/warp/customer/125/fr_isdn_backup.html
(available to registered users)

http://www.cisco.com/warp/public/125/fr_isdn_backup.html
(available to nonregistered users)


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Network Management Systems Products and Technologies

Tech Tip:
Top TAC Issues - Network Management Systems

This collection of Tech Tips will help customers solve the top NMS issues.

http://www.cisco.com/warp/customer/477/top_issues/top_issues_nms.shtml
(available to registered users)

http://www.cisco.com/warp/public/477/top_issues/top_issues_nms.shtml
(available to nonregistered users)


Tech Tip:
CVM 2.0 - CallHistory Report Raw Data Format Explained

Cisco Voice Manger 2.0 uses Quick View reporting package from Telemate.Net to process the raw data format out of Cisco Voice Manager to produce user readable reports.

http://www.cisco.com/warp/customer/477/CVM/cvmcall_report.html
(available to registered users)

http://www.cisco.com/warp/public/477/CVM/cvmcall_report.html
(available to nonregistered users)


Tech Tip:
Cisco QoS Device Manager Frequently Asked Questions

This document answers frequently asked questions about the Cisco quality-of-service (QoS) device manager.

http://www.cisco.com/warp/customer/477/QDM_faq.shtml
(available to registered users)

http://www.cisco.com/warp/public/477/QDM_faq.shtml
(available to nonregistered users)


Tech Tip:
How RME Handles Configuration Archive and Modification

This technical tip explains (for both Windows NT and UNIX) how to use cwconfig to restore configuration files.

http://www.cisco.com/warp/customer/477/RME/rme_archive_mod.html
(available to registered users)

http://www.cisco.com/warp/public/477/RME/rme_archive_mod.html
(available to nonregistered users)


Back to top

Voice and Telephony Products and Technologies

Tech Tip:
Cisco CallManager 3.0(1) DNS Configuration Issues

Cisco CallManager release 3.0(1) has several known caveats related to DNS configuration on the server on which Cisco CallManager is installed. This document shows you how to circumvent these issues.

http://www.cisco.com/warp/public/788/AVVID/cm301_dns.shtml
(available to registered users)

http://www.cisco.com/warp/public/788/cm301_dns.shtml
(available to nonregistered users)


Tech Tip:
Cisco IP Telephony Troubleshooting Guide for Cisco CallManager Release 3.0(1)

This troubleshooting guide provides descriptions of the tools and utilities used to configure, monitor, and troubleshoot Cisco CallManager Release 3.0(1), Cisco IOS gateways, and the Cisco gatekeeper. Appendices provide detailed examples of three different call flows.

http://www.cisco.com/warp/customer/788/ccm301_troubleshooting.pdf
(available to registered users)

http://www.cisco.com/warp/public/788/ccm301_troubleshooting.pdf
(available to nonregistered users)


Tech Tip:
VCO Opening VCO Cases on the Web Using CCO Case Open Tool

This document offers the steps necessary to open a case against the VCO product line using the CCO Case Open Tool on the www.cisco.com Web site, which will cause your case to be automatically routed to the Technical Assistance Center (TAC) queue for the VCO product line in a matter of seconds. This bypasses human Customer Response Center (CRC) intervention.

http://www.cisco.com/warp/customer/788/vco_case_submit.html
(available to registered users)

http://www.cisco.com/warp/public/788/voice-switching/vco_case_submit.html
(available to nonregistered users)


Tech Tip:
VCO SS7 Software Switchover Failures if SS7 AccessRd.cfg File Not Properly Configured

This document discusses VCO SS7 software switchover failures that occur if the SS7 AccessRd.cfg file is not properly configured.

http://www.cisco.com/warp/customer/788/vco_swover_fail.html
(available to registered users)

http://www.cisco.com/warp/public/788/voice-switching/vco_swover_fail.html
(available to nonregistered users)


Tech Tip:
VCO New Parameter within the Integrated-SS7 Software's AccessRd.cfg File

This configuration tip pertains to the new parameter in the Integrated-SS7 software's AccessRd.cfg file, located in the $EBSHOME/access/config/ directory.

http://www.cisco.com/warp/customer/788/new_param_ss7.html
(available to registered users)

http://www.cisco.com/warp/public/788/voice-switching/new_param_ss7.html
(available to nonregistered users)


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Core/High-end Routers

Tech Tip:
Top TAC Issues - General/Core Issues

This collection of Tech Tips and sample configurations Helps customers solve top general/core issues.

http://www.cisco.com/warp/customer/63/top_issues/general/top_issues_general.shtml
(available to registered users)

http://www.cisco.com/warp/public/63/top_issues/general/top_issues_general.shtml
(available to nonregistered users)


Tech Tip:
Retreiving Information from the Crashinfo File

The crashinfo file is a collection of useful information related to the current crash stored in boot Flash or Flash memory.

http://www.cisco.com/warp/customer/63/crashinfo.html
(available to registered users)

http://www.cisco.com/warp/public/63/crashinfo.html
(available to nonregistered users)


Tech Tip:
Troubleshooting Router Hangs

This document addresses router hangs, their causes, and what should be done to try to eliminate them.

http://www.cisco.com/warp/customer/63/why_hang.html
(available to registered users)

http://www.cisco.com/warp/public/63/why_hang.html
(available to nonregistered users)


Tech Tip:
VIP Crash Reason Codes

This document gives information on the error code reasons in Versatile Interface Processor (VIP) output.

http://www.cisco.com/warp/customer/63/vipcodes.html
(available to registered users)

http://www.cisco.com/warp/public/63/vipcodes.html
(available to nonregistered users)


Tech Tip:
Gigabit Switch Router (GSR) Frequently Asked Questions

http://www.cisco.com/warp/customer/63/gsrfaq.html
(available to registered users)

http://www.cisco.com/warp/public/63/gsrfaq.html
(available to nonregistered users)


Tech Tip:
Troubleshooting Versatile Interface Processor Crashes

This document provides troubleshooting information for a Versatile Interface Processor (VIP) crash.

http://www.cisco.com/warp/customer/63/vip_crash.html
(available to registered users)

http://www.cisco.com/warp/public/63/vip_crash.html
(available to nonregistered users)


Tech Tip:
Cisco uBR7200 - QoS/MAC Enhancements for Voice and Fax Calls DOCSIS 1.0+

This document explains how to configure and troubleshoot QoS enhancements on the Cisco universal broadband Router (UBR) 7200 to support voice and fax traffic.

http://www.cisco.com/warp/customer/116/uBR7200_QoSMAC.html
(available to registered users)

http://www.cisco.com/warp/public/116/uBR7200_QoSMAC.html
(available to nonregistered users)


Tech Tip:
Performance Tuning Basics

The purpose of this document is to give you a high-level overview of the issues that affect router performance and to point you to other documents that detail these issues.

http://www.cisco.com/warp/customer/63/tuning.html
(available to registered users)

http://www.cisco.com/warp/public/63/tuning.html
(available to nonregistered users)


Back to top

Cisco Customer Interaction Suite

Tech Tip:
How to Restrict the Use of URLs by a Cisco Collaboration Server Agent

This Tech Note provides instructions on restricting a Cisco collaboration server agent's use of certain URLs.

http://www.cisco.com/warp/customer/640/20.html
(available to registered users)

http://www.cisco.com/warp/public/640/20.html
(available to nonregistered users)


Tech Tip:
How to Rearrange Group Queues in the CeM Status Screen

Group queues appear on the Cisco E-Mail Manager (CEM) status screen as shown below. To reorder the groups in the list, you need to modify the users.cfg file in the engine directory.

http://www.cisco.com/warp/customer/640/19.html
(available to registered users)

http://www.cisco.com/warp/public/640/19.html
(available to nonregistered users)


 

Cisco Intelligent Contact Management

Tech Tip:
How to Use the Net Command

This Tech Note describes how to use the Net command to perform and view Microsoft Windows NT services and configs. You can use the net command in a Telnet session to stop or start PCAnywhere services on a Cisco Intelligent Contact Management (ICM) remote system.

http://www.cisco.com/warp/customer/78/51.html
(available to registered users)

http://www.cisco.com/warp/public/78/51.html
(available to non-registered users)


Tech Tip:
Using the nm Commands to Start and Stop Cisco ICM Services

This Tech Note explains how to start and stop Cisco Intelligent Contact Management (ICM) services from a command line in a Telnet session using the ICM-specific nmstop and nmstart commands.

http://www.cisco.com/warp/customer/78/52.html
(available to registered users)

http://www.cisco.com/warp/public/78/52.html
(available to nonregistered users)


Tech Tip:
Using Telnet to Run Utilities on Remote Cisco ICM Terminals

This Tech Note explains how to connect to and exit from Telnet, a standard terminal emulation protocol in the TCP/IP protocol stack. Telnet is loaded on your computer when you install the Cisco Intelligent Contact Management (ICM).

http://www.cisco.com/warp/customer/78/58.html
(available to registered users)

http://www.cisco.com/warp/public/78/58.html
(available to nonregistered users)


Tech Tip:
Using the pstat Command

The pstat command lists all the processes running on a Microsoft Windows NT workstation, including the Cisco Intelligent Contact Management (ICM) processes. You can use the pstat command to verify that an ICM process wasn't properly exited and is still running.

http://www.cisco.com/warp/customer/78/53.html
(available to registered users)

http://www.cisco.com/warp/public/78/53.html
(available to nonregistered users)


Tech Tip:
How to Use the findstr Command

This document explains how to use the findstr command to troubleshoot common problems with Cisco Intelligent Contact Management (ICM).

http://www.cisco.com/warp/customer/78/47.html
(available to registered users)

http://www.cisco.com/warp/public/78/47.html
(available to nonregistered users)


Tech Tip:
How to Use the Kill Utility

The Kill utility allows you to terminate a Cisco Intelligent Contact Management (ICM) process in a Telnet session, in the same way that you can terminate a process using the Microsoft Windows NT Task Manager.

http://www.cisco.com/warp/customer/78/48.html
(available to registered users)

http://www.cisco.com/warp/public/78/48.html
(available to nonregistered users)


Tech Tip:
Using the Trace Route Utility

You can use the Trace Route utility to verify timely and reliable connections between Cisco Intelligent Contact Management (ICM) nodes, or in the event that the ping command reports request timeouts.

http://www.cisco.com/warp/customer/78/62.html
(available to registered users)

http://www.cisco.com/warp/public/78/62.html
(available to nonregistered users)


Tech Tip:
Using the stopshut Command

This Tech Note describes how to use the stopshut command in the event that a Cisco Intelligent Contact Management (ICM) remote system is going through a system shutdown.

http://www.cisco.com/warp/customer/78/61.html
(available to registered users)

http://www.cisco.com/warp/public/78/61.html
(available to nonregistered users)


Tech Tip:
Shutting Down and Rebooting a Cisco ICM Remote System

This Tech Note describes how to shut down or reboot a Cisco Intelligent Contact Management (ICM) remote system running Microsoft Windows NT by using the shutdown command or the Windows NT Shutdown User Interface.

http://www.cisco.com/warp/customer/78/57.html
(available to registered users)

http://www.cisco.com/warp/public/78/57.html
(available to nonregistered users)


Tech Tip:
Why Doesn't the Peripheral Gateway Receive Call Event Information from the Meridian PBX?

This document explains how to troubleshoot the high- speed link between the Nortel Meridian 1 and the Meridian MAX, which, when it goes down, causes the Cisco Intelligent Contact Management (ICM) peripheral gateway to not receive call event information.

http://www.cisco.com/warp/customer/78/63.html
(available to registered users)

http://www.cisco.com/warp/public/78/63.html
(available to nonregistered users)


Tech Tip:
How Can I Change the Cisco ICM Web View Real-Time Report and Script Monitor Refresh Rates?

Web View is a feature of Cisco Intelligent Contact Management (ICM) that allows you to use a Web browser to monitor real-time reports and script monitoring. This Tech Note describes how to change the refresh rates of these reports.

http://www.cisco.com/warp/customer/78/64.html
(available to registered users)

http://www.cisco.com/warp/public/78/64.html
(available to nonregistered users)


 

Optical Transport

Field Notice:
Cisco ONS 15454 Recall of AIP Board (Revision 005D)

All revision 005D cards have the possibility of shorting due to a defect that was introduced during rework of returned AIP boards.

http://www.cisco.com/warp/customer/770/fn12838.html
(available to registered users)

http://www.cisco.com/warp/public/770/fn12838.html
(available to nonregistered users)


Field Notice:
Cisco ONS 15454 Fan Tray Failures

In some fan tray assemblies, the wires connecting the fan control board to the individual fans have been pinched in assembly and may cause the AIP board fuses to fail.

http://www.cisco.com/warp/customer/770/fn12821.html
(available to registered users)

http://www.cisco.com/warp/public/770/fn12821.html
(available to nonregistered users)


Field Notice:
Proper Procedure for Adding a Node to a UPSR

This is a field notice detailing the correct procedure for adding a node to a USPR.

http://www.cisco.com/warp/customer/770/fn12839.html
(available to registered users)

http://www.cisco.com/warp/public/770/fn12839.html
(available to nonregistered users)


 

Cisco IOS Software*

Tech Tip:
Cisco IOS Software Release 12.1(1)DB

Cisco IOS® software Release 12.1(1)DB is required to support the Cisco 6400 universal access concentrator and should only be used for customers who are using the Cisco 6400.

http://www.cisco.com/warp/customer/620/ios_12_1db.shtml
(available to registered users)

http://www.cisco.com/warp/public/620/ios_12_1db.shtml
(available to nonregistered users)


Tech Tip:
Cisco IOS Software Release 12.1(1)DC Cisco

IOS® software Release 12.1(1)DC is required to support the Cisco 6400 universal access concentrator and should only be used for customers who are using the Cisco 6400.

http://www.cisco.com/warp/customer/620/ios_12_1dc.shtml
(available to registered users)

http://www.cisco.com/warp/public/620/ios_12_1dc.shtml
(available to nonregistered users)


Tech Tip:
Cisco IOS Software Release 12.1 (2a) XH

This release introduces support for Cisco IOS software Release 12.1 (2a)XH.

http://www.cisco.com/warp/customer/620/ios_12_1_2a_xh.shtml
(available to registered users)

http://www.cisco.com/warp/public/620/ios_12_1_2a_xh.shtml
(available to nonregistered users)


Field Notice:
Cisco IOS Software Release 12.1(3) Build Exception

This is a field notice regarding Cisco IOS software Release 12.1(3).

http://www.cisco.com/warp/customer/770/fn12855.shtml
(available to registered users)

http://www.cisco.com/warp/public/770/fn12855.shtml
(available to nonregistered users)


Tech Tip:
Using the Cisco IOS Documentation CD with Microsoft Windows 2000

If you're loading the Cisco IOS software documentation CD on a Microsoft Windows 2000 machine, the documentation files may not load properly. This document provides a workaround for the Windows 2000 users.

http://www.cisco.com/warp/customer/620/ioscd.html
(available to registered users)

http://www.cisco.com/warp/public/620/ioscd.html
(available to nonregistered users)


* You can find all these releases at
http://www.cisco.com/cgi-bin/iosplanner/iosplanner.cgi?

(available to Cisco end users and partner customers with Software Center Access)


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