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 Cisco > Service & Support > Technical Assistance Center >  TAC Newsletter

Vol. 1, No. 5 June 1999


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IN THIS ISSUE

* Hot Topics
* Application Upgrades and Enhancements
* Software Center News
* Recent Field Notices
* Tech Tips
* Q&As
 

HOT TOPICS

Title: ITS Birds-of-a-Feather Session at Networkers New Orleans
URL: http://www.cisco.com/networkers
Summary: Come explore the past, present, and future of the award winning Cisco Internet Technical Support (ITS) tools in a Birds-of-a-Feather Session at
Networkers in New Orleans! Discussion will focus on the productivity-enhancing online technical support applications currently available on the Cisco Web
site. Cisco Web tool design engineers will solicit feedback and new ideas from attendees. The Birds-of-a-Feather session starts at 6 p.m. Wednesday, June
16, 1999, in New Orleans. These tools are hot -- don't miss your chance to help design new applications that will directly benefit you!

Title: New Cisco Hardware/Software Compatibility Matrix
URL: http://www.cisco.com/cgi-bin/front.x/support/hwswmatrix/hwswmatrix.cgi
Summary: Cisco is pleased to announce a new online technical support application - the Cisco Hardware/Software Compatibility Matrix! The Hardware/Software
Compatibility Matrix helps you quickly determine the compatibility between Cisco hardware products and software releases. The Cisco matrix provides two methods for checking hardware-software compatibility: users can search for the minimum supported software by entering a product family or product number
(partial numbers accepted), or users can search for all supported product numbers by entering the product family and software version. You asked for it - Cisco built it!

Title: Become a BETA tester for the newest Cisco technical support tool - the Cisco Network Information Collector!
Summary: Cisco is currently developing a new technical support tool, the Cisco "Network Information Collector." This new tool will harness the power of the
Internet to offer all Cisco customers service levels previously only available through expensive, specialized support programs. The Network Information Collector will be a software application that customers can download directly from Cisco Connection Online (CCO) to run on their networks. This free application, soon available to CCO-registered users, will gather current configuration information from specified network devices and send the information back to Cisco Technical Assistance Centers (TAC). Cisco support engineers will then immediately access a
customer's network profiles, saving customers valuable time in isolating and resolving faults during critical support calls. The Cisco Network Information
Collector will enable Cisco TAC engineers to support customers' time-sensitive, mission-critical network issues more quickly and effectively than ever before. If you are interested in participating in a beta test program for this new support tool, please send an e-mail message to cnic-beta@cisco.com. In the message, please include your CCO user ID, along with information on how to reach you.

Title: Technical Advisory Group (TAG) at Networkers Vancouver
URL: http://www.cisco.com/networkers
Summary: You have a special opportunity to provide valuable feedback on Cisco Internet Technical Support applications and help them evolve to meet your
requirements. The Technical Advisory Group is an interactive session designed to solicit feedback from customers to continuously improve the next generation of Internet Technical Support applications. The TAG session time is 6:30-9:30 p.m. Wednesday, July 14th, in Vancouver. Sign up now! Limited space is available.
 

APPLICATION UPGRADES AND ENHANCEMENTS

Release: Cisco IOS(r) Release 11.3(9)DB now available on CCO Monday, May 17.
Supports: This early deployment release supports the 6400 platform.

Release: Cisco IOS Release 12.0(3c)W5(8) now available on CCO Monday, May 17.
Supports: This early deployment release supports the 3600, 4500, 4700, 7200, RSP, C5RSFC, and C5RSM platforms.

Release: Cisco IOS Release 12.0(4)XI now available on CCO Tuesday, May 11.
Supports: This early deployment release supports the 1400, UBR7200, and UBR920 platforms.

Release: Cisco IOS Release 11.3(4)HA1 now available on CCO Tuesday, May 11.
Supports: This early deployment release supports the ISR3303.

Release: Cisco IOS Release 11.1(26)CC now available on CCO Tuesday, May 11.
Supports: This early deployment release supports the 7200 and the RSP7000/7500 platforms.

Release: Cisco IOS Release 11.3(9)NA1 now available on CCO Thursday, May 10.
Supports: This early deployment release replaces the UBR7200 images that were deferred in 11.3(9)NA.

Release: Cisco IOS Release 12.0(4)T now available on CCO Thursday, May 6.
Supports: This early deployment release supports a variety of platforms.

Release: Cisco IOS Release 11.1.25-IA now available on CCO Thursday, April 29.
Supports: This early deployment release supports the DistributedDirector platforms.

Release: Cisco IOS Release 12.0(4a) now available on CCO Wednesday, April 28.
Supports: This early deployment release contains the RSP7000/7500 and C5RSM images that were deferred on 12.0(4).

*You can all find these releases at http://www.cisco.com/cgi-bin/iosplanner/iosplanner.cgi
(Available to Cisco end users and partner customers with Software Center Access.)

 
SOFTWARE CENTER NEWS

Title: Cisco VisionWay Software Now Available!
URL: http://www.cisco.com/cgi-bin/tablebuild.pl/visionway (available to registered users)
Summary: VisionWay is an element management system (EMS) for the Cisco ISR 3303. A robust client/server-based platform, VisionWay provides fault,
configuration, and performance management functionality to manage ISR 3303 network elements (NEs).

Title: Cisco CallManager Planner Now Available!
URL:  http://www.cisco.com/kobayashi/sw-center/internet/callmgr/callmgr.html
(available to registered users)
Summary: Cisco CallManager enhances data/voice/video integration strategy by delivering open, standards-based technology to the conventional PBX and
telephone equipment world.

 
RECENT FIELD NOTICES

Title: Mandatory Memory Upgrade for VIP2-10, VIP2-15, and CX-FEIP2-2TX/2FX with Cisco IOS Release 12.0
URL: http://www.cisco.com/warp/customer/770/fn4489_05141999.html (available to registered users)
Summary: The Versatile Interface Processor (VIP) models VIP2-10 and VIP2-15, and Fast Ethernet Interface Processor (FEIP) models CX-FEIP2-2TX and CX-FEIP2-2FX require additional memory when used with Cisco IOS software version 12.0 and later.

Title: Network Management Products Now a New Field Notice Category!
URL: http://www.cisco.com/warp/customer/770/51.html (available to registered users)
Summary: Network Management products include CiscoWorks and TrafficDirector.
 
Title: MCD Firmware Preferred for BXM Hardware J or M (BXM-622) or Later
URL: http://www.cisco.com/warp/customer/770/fn4888_05121999.html (available to registered users)
Summary: BXMs with hardware version J (M for BXM-622-2 and BXM-622) or later should have firmware Version MCD loaded to prevent a cold standby failure. The hardware versions defined in this field notice may, on rare occasion, experience a cold standby failure if firmware MCB, MCC or any version of MB is loaded on the BXM.

Title: Extremely Slow Data Retrieval from the Network Analysis Module
URL: http://www.cisco.com/warp/customer/770/fn5048_05111999.shtml (available to registered users)
Summary: TrafficDirector 5.5.1 and 5.6 are extremely slow when uploading large amounts of data from the Network Analysis Module (NAM) or installing a property file.

Title: Autonomous System Names Improperly Quoted in NetFlow Analyzer CSV File
URL: http://www.cisco.com/warp/customer/770/fn4928_05111999.shtml (available to registered users)
Summary: CSV files are sometimes created without proper quoting around autonomous system names.

Title: Old EE_MAIN_PCA Message Displayed for LC-OC12-DS3
URL: http://www.cisco.com/warp/customer/770/fn4868_05101999.shtml (available to registered users)
Summary: The system is not correctly interpreting the board version information in the EEPROM on the CHOC12-DS3 line card.

Title: Cisco IOS Compatibility for the Cisco 6400 and NRP Hardware Rev. 4
URL: http://www.cisco.com/warp/customer/770/fn4828_5101999.html (available to registered users)
Summary: The hardware Rev. 4 NRP is not backward compatible to previous Cisco IOS releases for the NRP. NRP hardware Rev. 4 requires Cisco IOS software release 11.3(8)DB1 or later. The older hardware NRP revisions (Rev. 3) are forward compatible to Cisco IOS 11.3(8)DB1 and later.

Title: Port Flapping, Output Stuck, VIP Crash, or Performance Issues with Multichannel Port Adapters
URL: http://www.cisco.com/warp/customer/770/fn4108_05061999.shtml (available to registered users)
Summary: We've identified various issues that may affect normal operation of the multichannel T1 or E1 port adapters. These issues are related to the software drivers for the port adapters. New drivers from Cisco resolve these issues. Under certain circumstances, customers may experience behavior such as port flapping, output stuck conditions, performance issues, and inability to maintain output levels at or near line rate. Rarely, a VIP2 controller may crash when used with a multichannel E1 or T1 port adapter.

Title: Cisco 3620 Support for ATM OC-3 Network Modules
URL: http://www.cisco.com/warp/customer/770/51.shtml (available to registered users)
Summary: The ATM segmentation and reassembly (SAR) used on the ATM OC-3 network modules is incompatible with the PCMCIA controller used in Cisco 3620
routers manufactured before April 15, 1999. In the 3620, the ATM SAR and the PCMCIA controller attach to the same protocol control information (PCI) bus. The ATM SAR issues PCI commands that may hang the PCMCIA controller.

Title: Enable Rrt on Comm Fail Node Parameter Set to "N" After 9.1 Upgrade
URL: http://www.cisco.com/warp/customer/770/fn4468_04281999.html (available to registered users)
Summary: Permanent virtual circuits (PVCs) will not reroute around an internode trunk in the communications failure (Comm Fail) state. This occurs because
the node parameter for enabling reroute on communications failure (Comm Fail) defaults to "No" after a switch software upgrade to 9.1.06 or later.

Title: UFM and UXM Firmware Download Fails from Cisco StrataView Plus
URL: http://www.cisco.com/warp/customer/770/fn4588_04261999.html (available to registered users)
Summary: Some IGX(tm) module firmware downloads fail after issuing the getfwrev card_type Letter.Letter.Letter nodename|* command on the IGX-8400 command line interface.

Title: Year 2000 Field Notices Index Page Now Available!
URL: http://www.cisco.com/warp/customer/770/50.html (available to registered users) AND
http://www.cisco.com/warp/public/770/50.html (available to guest
users)
Summary: This field notices site is an index for addendums to the current Cisco Year 2000 Product Compliance table.
 

TECH TIPS

Title: NAT Support for Multiple Pools Using Route Maps
URL: http://www.cisco.com/warp/customer/105/38.html (available to registered users)
Summary: This technical tip discusses how the use of access lists versus route maps changes the functionality of Network Address Translation (NAT).

Title: Cisco LAN Switching Configuration Cookbook
URL: http://www.cisco.com/warp/customer/793/lan_switching/index.html (available to registered users)
Summary: Cisco Configuration Cookbooks contain common configurations, or recipes (as we call them), to configure various internetworking technologies on Cisco devices.

Title: Unable to Launch CiscoView from SNMPc because the Map and Icon are Generic
URL: http://www.cisco.com/warp/customer/477/30.html (available to registered users)
Summary: This technical tip explains how to launch CiscoView from Castle Rock Computing's SNMPc when the map and icon are generic.

Title: Verifying Cisco Discovery Protocol on Routers, RSMs, and Switches
URL: http://www.cisco.com/warp/customer/104/5.html (available to registered users)
Summary: This technical tip explains how to verify Cisco Discovery Protocol (CDP) on Cisco routers, cisco route switch modules (RSMs), and Cisco Catalyst(r) switches.

Title: Verifying SNMP Community Strings on Routers, RSMs, and Switches
URL: http://www.cisco.com/warp/customer/490/12.html (available to registered users)
Summary: This technical tip explains how to verify Simple Network Management Protocol (SNMP) community strings on Cisco routers, Cisco route switch modules (RSMs), and Cisco Catalyst switches.

Title: How RME Handles Flash Information on Cisco IOS Devices
URL: http://www.cisco.com/warp/customer/477/28.html (available to registered users)
Summary: This technical tip discusses how Resource Manager Essentials (RME) applications handle Flash memory in devices that run Cisco IOS software.

Title: RME Software Image Recommendation Process for Cisco IOS Devices
URL: http://www.cisco.com/warp/customer/477/27.html (available to registered users)
Summary: The Software Image Manager (SWIM) application in Resource Manager Essentials (RME) (in CiscoWorks 2000) provides software download and software library management capabilities. This technical tip explains how SWIM's system software and Bootldr recommendation process works for Cisco IOS devices.

Title: Year-2000 Frequently Asked Customer Questions
URL: http://www.cisco.com/warp/customer/701/65.html (available to registered users) Summary: This document contains frequently asked questions (FAQs) about Cisco hardware and software Year 2000 (Y2K) compliance.

Title: Sample Configuration: Using Floating Static Routes and Dial-on-Demand Routing
URL: http://www.cisco.com/warp/customer/123/5.html (available to registered users)
Summary: The goal of this example is to configure an ISDN Basic Rate Interface (BRI) to dial and carry traffic to a remote site in the event of a logical failure of the Frame Relay circuit.
 

Q AND As

Q: "Cisco is doing due diligence on their product Y2K issues. What are they doing as a company for Y2K? How are you approaching Y2K on your internal systems?" Jeff Arvold, Best Buy Co, Inc.

A: At http://www.cisco.com/warp/public/752/2000/itaa.html (available to guest and registered users) you can read all about the Cisco Year 2000 Readiness
Disclosure, which is ITAA certified. "Cisco Systems, Inc. participated in a rigorous evaluation of its approach to date conversion, with extensive analysis in eleven discrete process areas deemed necessary to a successful Year 2000 conversion. Certification indicates that the Cisco Systems IOS Technologies Division and its family of products has the core capabilities needed to address the Year 2000 challenge." -
ITAA, February 1998


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Copyright (c) 1999 Cisco Systems, Inc. IGX and MGX are trademarks, and BPX, Catalyst, Cisco, Cisco IOS, Cisco Systems, the Cisco Systems logo, IP/TV, and MICA are registered trademarks in the U.S. and certain other countries. All other trademarks mentioned in this document are the property of their respective owners.


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