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 Cisco > Service & Support > Technical Assistance Center >  TAC Newsletter

Vol. 1, No. 4 May 1999


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IN THIS ISSUE

* Hot Topics
* New Online Support Applications
* Application Upgrades and Enhancements
* Software Center News
* Recent Field Notices
* Tech Tips

HOT TOPICS

Title: ITS Birds-of-a-Feather Session at Networkers
URL: http://www.cisco.com/networkers
Summary: Come explore the past, present, and future of Cisco's award winning Internet Technical Support (ITS) tools in a Birds-of-a-Feather Session at Networkers in New Orleans! Discussion will focus on the productivity-enhancing online technical support applications currently available on Cisco's web site. Cisco web tool design engineers will solicit feedback and new ideas from attendees. 
The Networkers session time is as follows: 
New Orleans: 6:00 PM Wednesday, June 16, 1999
These tools are hot -- don't miss your chance to help design new applications that will directly benefit you! 

Title: Brussels Euro TAC Moves to Larger Facility! 
Summary: Cisco announces a new, larger facility for the Brussels division of the Cisco Systems European Technical Assistance Center (TAC). This new facility will allow Cisco to develop a significantly larger networking laboratory, providing customers with improved technical solutions and response times. The Euro TAC's current hotline number will remain active for only a short time longer, so Euro TAC users should start using the new contact information as soon as possible. Contact information for the new Cisco Euro TAC is as follows: 

Cisco Systems Belguim, SA/NV
Euro TAC - Brussels Division
Parc Pegasus - De Kleetlaan, 6
B-1831 Diegem BELGIUM
New Hotline Phone (+32.2) 704.55.55 
 

NEW ONLINE SUPPORT APPLICATIONS

Title: Help Cisco Design New Hardware Support Pages!
URL: http://www.cisco.com/support/demos/hardware/reg/ (registered users)
http://www.cisco.com/support/demos/hardware/pub/ (guest users)
Summary: Cisco is currently designing several cutting-edge online hardware support pages, and we want your input. These pages are slated to become a major component of Cisco's future online technical support offerings, and will allow users to find all online technical support information about Cisco hardware in one convenient location. Check out the urls above, and then become part of Cisco's virtual design team by participating in a very brief online usability study. Tell us what you think -- these are your tools!

Title: Personalize the Products and Technologies Page
URL: http://www.cisco.com/cgi-bin/ibld/ProductIbld/all.pl?i=Product&c=1 (available to registered users)
Summary: Registered CCO users can now personalize the content they view on the Products and Technologies page. After completing a short user profile survey, the system automatically displays the links that are most valuable to the user. Users can modify the content they are entitled to view by adding or removing links at their convenience. This personalization application provides faster access to the information users require with just one click of the mouse, saving time and increasing productivity.

 

APPLICATION UPGRADES AND ENHANCEMENTS

The following releases can be found at: 
http://www.cisco.com/cgi-bin/iosplanner/iosplanner.cgi?get_crypto=&data_from= (available to Cisco end users and partner customers with Software Center Access)
Release descriptions are referenced below. 

Release: Cisco IOS(r) Release 11.3.8-WA4.11 available on CCO on Wednesday, April 21, 1999
Supports: This early deployment release supports the Cisco 4500, 4700, 7200, RSP7000/7500 and Catalyst(r) 5000 RSM platforms.

Release: Cisco IOS Release 12.0.3T3 available on CCO on Wednesday, April 21, 1999
Supports: This early deployment release supports platforms deferred from Cisco IOS 12.0.3T: Cisco 1700, 2600, 3600, C5RSM, Cisco 7000 and 7500 RSP, 7200, and UBR7200.

Release: Cisco IOS Release 12.0.4 available on CCO on Tuesday, April 20, 1999
Supports: This early deployment release supports a variety of platforms.

Release: Cisco IOS Release 11.2.18P available on CCO on Tuesday, April 20, 1999
Supports: This early deployment release supports a variety of platforms.

Release: Cisco IOS Release 11.2.18-BC available on CCO on Thursday, April 15, 1999
Supports: This early deployment release supports the Cisco 7000 and 7500 RSP platforms.

Release: Cisco IOS Release 12.0.3T2 available on CCO on Thursday, April 15, 1999
Supports: This early deployment release supports a variety of platforms.

Release: Cisco IOS Release 12.0.3c available on CCO on Thursday, April 15, 1999
Supports: This early deployment release supports a variety of platforms.

Release: Cisco IOS Release 12.0.2-XE3 available on CCO on Thursday, April 15, 1999
Supports: This early deployment release supports the Cisco 7200, Cisco 7000 and 7500 RSP platforms.

Release: Cisco IOS Release 11.3.9T1 available on CCO on Thursday, April 15, 1999
Supports: This early deployment release supports the Cisco 7000 and 7500 RSP, and Catalyst 5000 RSM platforms.

Release: Cisco IOS Release 11.3.9 available on CCO on Tuesday, April 14, 1999
Supports: This early deployment release supports a variety of platforms.

Release: Cisco IOS Release 12.0.2-XF1 available on CCO on Tuesday, April 13, 1999
Supports: This early deployment release supports the Catalyst 2900XL platform.

Release: Cisco IOS Release 11.3.9T available on CCO on Tuesday, April 13, 1999
Supports: This early deployment release supports a variety of platforms.

Release: Cisco IOS Release 11.2.18 available on CCO on Tuesday, April 13, 1999
Supports: This general deployment release supports a variety of platforms.

Release: Cisco IOS Release 11.1.25-CT available on CCO on Tuesday, April 13, 1999
Supports: This early deployment release supports the Cisco 7200 and Catalyst 7000 and 7500 RSP platforms.

Release: Cisco IOS Release 11.3.9-NA available on CCO on Monday, April 12, 1999
Supports: This early deployment release supports the Cisco 2500, 3600, AS5300, UBR7200 and UBR900 platforms. 

Release: Cisco IOS Release 11.2.15-GS3 available on CCO on Monday, April 5, 1999
Supports: This early deployment release supports the 120XX platform. 

Release: Cisco IOS Release 12.0.3-XG available on CCO on Monday, March 29, 1999
Supports: This early deployment release supports the Cisco 2600, 3600, and MC3810 platforms. 

 

SOFTWARE CENTER NEWS

 
Title: Cisco Network Registrar Planner Now Available!
URL: http://www.cisco.com/public/sw-center/netmgmt/nr/cnr-planner.html (available to guest users) and
http://www.cisco.com/kobayashi/sw-center/netmgmt/nr/cnr-planner.html (available to registered users)
Summary: Cisco Network Registrar (CNR) is a full-featured DNS/DHCP system that provides scalable naming and addressing services for enterprise and service provider networks.

Title: QoS Policy Service Manager product planner page now available!
URL: http://www.cisco.com/public/sw-center/netmgmt/nr/qos.html (available to guest users) and
http://www.cisco.com/kobayashi/sw-center/netmgmt/nr/qos.html (available to registered users)
Summary: QoS Policy Manager is a special purchase full-featured QoS policy system that provides centralized policy control and automated policy deployment for enterprise networks. It delivers the key benefits of enabling advanced differentiated services, automating QoS policy configuration and distribution, and improving the cost-efficiency of WAN connections to customers. Relying on IP precedence to enforce QoS policy end-to-end, QoS Policy Manager enables network managers to quickly apply a mix of QoS policy objectives that protect business-critical application performance.
 

RECENT FIELD NOTICES

Title: Year 2000 Product Compliance Table Update, April 23, 1999
URL: http://www.cisco.com/warp/customer/770/fn4789_04231999.html (available to registered users)
Summary: This field notice is an addendum to the current Cisco Year 2000 Product Compliance Table.

Title: Cisco 2620 and 2621 Clock and Timing Problems
URL: http://www.cisco.com/warp/customer/770/fn4048_04151999.html (available to registered users)
Summary: Cisco 2620 and 2621 units may have part of the system information programmed incorrectly. This problem affects Cisco 2620 and Cisco 2621 units manufactured prior to March 19, 1999. This problem does not affect the Cisco 2610, Cisco 2611, Cisco 2612 or Cisco 2613.

Title: Cisco IOS(r) Software Input Access List Leakage with NAT
URL: http://www.cisco.com/warp/public/770/iosnatacl-pub.shtml (available to guest and registered users)
Summary: A group of related software bugs (bug IDs given under "Software Versions and Fixes") create an undesired interaction between network address translation (NAT) and input access list processing in certain Cisco routers running 12.0-based versions of Cisco IOS software (including 12.0, 12.0S, and 12.0T, in all versions up to, but not including, 12.0(4), 12(4)S, and 12.0(4)T, as well as other 12.0 releases). Non-12.0 releases are not affected.

Title: Year 2000 Product Compliance Table Update
URL: http://www.cisco.com/warp/customer/770/fn4348_04061999.html (available to guest and registered users)
Summary: This field notice is an addendum to the current Cisco Year 2000 Product Compliance Table located at the following URL: http://www.cisco.com/warp/customer/752/2000/cptbl_ov.htm (available to guest and registered users)

Title: Memory Requirements for Redundant NRP and NSP Configuration on the Cisco 6400 UAC
URL: http://www.cisco.com//warp/customer/770/fn4068_04061999.shtml (available to guest and registered users)
Summary: This is a notice of a potential configuration mismatch for customers configuring NSP's and NRP's as redundant in the Cisco 6400 Universal Access Controller (UAC).

Title: Idle Code Suppression Does Not Operate on CESM-8 Port Card
URL: http://www.cisco.com/warp/customer/770/fn4188_04051999.shtml (available to guest and registered users)
Summary: The eight port Circuit Emulation Service Module (CESM) fails to properly detect on-hook signaling, which results in wasted bandwidth.

Title: UVM to FTM/3810 Connections May Have Poor Voice Quality
URL: http://www.cisco.com/warp/customer/770/fn4228_04031999.shtml (available to guest and registered users)
Summary: Poor voice quality may result on a G.729 or G.729ar8 permanent virtual circuit (PVC) between an IGX(tm)-UVM switch and an MC3810.

Title: Echo Cancellation on UVM Fails
URL: http://www.cisco.com/warp/customer/770/fn3688_04011999.shtml (available to guest and registered users)
Summary: The UVM Echo Canceller ceases to cancel echo on some voice channels. The result is echo during phone calls. In extreme cases, the echo renders the channel unusable.

Title: The cnfclnsigparm and cnflnsigparm Commands do not Work on Port Two of any UVM
URL: http://www.cisco.com/warp/customer/770/fn4168_03311999.shtml (available to guest and registered users)
Summary: The node-wide commands cnfclnsigparm and cnflnsigparm do not program the second port on any UVM. Port one on a UVM is programmed as expected. 

Title: Cisco 7200 PA-1C-P (PCPA) Fails with 32 MB PCPA Memory and 128 MB NPE Memory
URL: http://www.cisco.com/warp/customer/770/fn3868_03261999.shtml (available to guest and registered users)
Summary: With microcode levels prior to xcpa26-7 and xcpa27-1, the Parallel Channel Port Adapter (otherwise know as PCPA or part number PA-1C-P) will fail adapter diagnostics when the PCPA has 32 MB of memory and the Cisco 7200 router NPE has 128 MB memory.

 

TECH TIPS

Title: PPP Per-User Timeouts
URL: http://www.cisco.com/warp/customer/131/8.html (available to registered users)
Summary: This technical tip explains how to implement per-user timeouts on Cisco access servers.

Title: Cisco Product Security Incident Response
URL: http://www.cisco.com/warp/public/707/sec_incident_response.shtml (available to guest and registered users)
Summary: If you are actively being probed or are experiencing a security emergency, see "Reporting Security Incidents" in this document.

Title: Cisco Cable Product Numbers, Part Numbers, and Descriptions
URL: http://www.cisco.com/warp/customer/534/cables.html (available to registered users)
Summary: This Tech Tip will help you to locate correct cable parts for your Cisco equipment by giving you the cable product number, part number, on which hardware you should use the cable, and what the cable physically is. To locate the correct cable for your needs, scan the Hardware column for the machine in which you need the cable, then read across that row to find the corresponding product number, part number, and part description.

Title: Domain Stripping Hack
URL: http://www.cisco.com/warp/customer/480/domain_stripping_hack.html (available to registered users)
Summary: This tech tip explains how to enable a feature that will allow a Layer 2 forwarding (L2F) home gateway or Layer 2 Tunneling Protocol (L2TP) network server to strip the domain name off of an incoming virtual private data network (VPDN) user. 


Cisco Technical Assistance Center (TAC) users automatically receive the Cisco TAC Newsletter. To unsubscribe, reply to this message without changing the subject line and enter "UNSUBSCRIBE" in the body of the e-mail. To subscribe to this e-mail newsletter, send your request to TAC_newsletter@ciscomessage.com
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Copyright (c) 1999 Cisco Systems, Inc. IGX and MGX are trademarks, and BPX, Catalyst, Cisco, Cisco IOS, Cisco Systems, the Cisco Systems logo, IP/TV, and MICA are registered trademarks in the U.S. and certain other countries. All other trademarks mentioned in this document are the property of their respective owners.


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