Cable Provider Gains Efficiencies Through Network Visibility

Cable Provider Gains Efficiencies Through Network Visibility

ZON Multimédia Cuts Operational Costs by Managing Complex Install Base with Help from Cisco Inventory Solution

Learn how ZON Multimédia cut operational costs by managing its complex install base with help from a Cisco inventory solution.

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We appreciate that Cisco offers us excellent support at all times, with the Cisco team frequently acting in the role of trusted advisor. Year in and year out, they provide us with the level of support we need to deliver first-rate service to our own customers.
- Jorge Seabra, Director of Services for Platforms and Networks, ZON Multimédia

Challenge

Manage operational challenges while developing new lines of business to increase revenue.

  • Maintain high service levels while keeping operating expenses in check
  • Manage lifecycle of all Cisco equipment across vast inventory
  • Avoid inefficient, inaccurate manual processes for tracking equipment

Solution

Comprehensive service offering for enhanced visibility and greater control.

  • Cisco Smart Net Total Care tracks inventory through self-managed portal
  • Cisco Services provides on-demand assistance for complex issues
  • Cisco Smart Call Home offers proactive diagnostics and real-time alerts

Results

Reduced time to manage network inventory from 1 week to just minutes.

  • Eliminated manual inventory processes, saving significant amounts of time
  • Cut operational costs, reduced operational risk, and improved network availability
  • Enjoyed high level of network support necessary to deliver first-rate service to customers

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