Service Provider Optimizes Network Operations for Proactive Management

Ventelo ensures best-in-class customer experience with Cisco Network Optimization Support and High-Touch Technical Support services.

Ventelo operational model ensures best-in-class customer experience underpinned by five-nines availability.

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Purchasing Cisco Network Optimization Support and High-Touch Technical Support services was one of the best decisions we've ever made.
- Vidar Moen, Chief Technology Officer, Ventelo

Challenge

Lack of standardization and system integration led to problems with network management and stability.

  • Speed up the evolution to five-nines carrier class availability
  • Change IT service management from reactive to proactive

Solution

A complete review of the system brings clarity to management and allows them to focus on operational excellence.

Results

Ventelo can quickly identify and resolve potential incidents before they become major network issues and now offers a best-in-class customer experience.

  • Proactive, predictive, and preemptive IT management
  • Award winning customer service, backed by 99.999% availability
  • Improved IT governance and path towards accelerating future service revenues

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