IT Services Firm Gains Competitive Edge by Partnering with Cisco

Telecom Gains Visibility into Network Events and Systems

Cisco partner Tecnida closes 40 percent more deals with customized Cisco Smart Care Service offering for customers.

Cisco partner Tecnida closes 40 percent more deals with customized Cisco Smart Care Service offering for customers.

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English (PDF - 677 KB) Adobe PDF file | Spanish (PDF - 520 KB) Adobe PDF file

We consider the Cisco Smart Care Service to be one of the pillars of our success. It allows us to continually win new business, and we plan to position it strongly with our customers moving forward.
- Daniel Zamorano, Director of Sales, Tecnida

Challenge

Grow the customer base while ensuring excellent care and support.

  • Expand client base and acquire customers in new industries
  • Differentiate business with unique services offering
  • Help ensure highest quality care and network support for customers

Solution

Proactive network improvement, monitoring and maintenance.

  • Annual Tecnida consulting service maintains continual network improvement and visibility
  • Cisco Smart Care Service provides reports to proactively verify network security and reliability
  • Tecnida offers remote monitoring and maintenance under service-level agreements

Results

Increased revenue and customer base while simplifying management.

  • Boosted revenue, with 40 percent of Smart Care deals leading to additional business with existing clients
  • Eased contract administration and network maintenance for customers
  • Gained competitive edge and expanded client base

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