Electrical Services Firm Keeps Remote Workers Connected

Cisco Smart Care Services provide SECE with efficient problem resolution and a better understanding of their network.

Spanish Society of Electrical Construction workers now have reliable, high-speed, secure VPN access to the Barcelona-based data center.

Download Case Study (PDF - 641 KB) Adobe PDF file

Peace of mind, quality of the service, and flexibility are essential for us. Regardless of whatever issue arises, we know Tecnida and Cisco will resolve it within a day. We are very satisfied.
- Francesco Boix, IT Manager, SECE

Challenge

To ensure workers, particularly sales teams, had reliable and high-speed VPN access to the Barcelona-based data center.

  • Improve ability to serve customers and attract new business by gaining network visibility
  • Resolve networking or VPN issues quickly and effectively
  • Avoid vendor lock-in when contracting for telecom services across enterprise

Solution

A local IT services provider, Tecnida, a Cisco Partner, designed a customized service based on the Cisco Smart Care Service to get more efficient problem resolution.

  • Replaced existing networking and telecommunications equipment with Cisco solutions
  • Tecnida eases contract administration with service offering based on Cisco Smart Care Service
  • Cisco Smart Care Service provides secure visibility into network performance

Results

Anyone within SECE, no matter where they are located, can communicate with each other, with key partners, and with customers.

  • Improved VPN reliability and performance
  • Reduced cost of documenting and managing data center infrastructure
  • Enhanced flexibility to better serve existing customer base and take on new customers

Let Us Help