Retailer Delivers Connected Experience, Improves Service

Retailer Delivers Connected Experience, Improves Service

Cisco IT department uses Cisco Remote Management Services team to support the global network.

Big-box chain stabilizes network and reduces costs with single-source managed service for more than 2000 stores.

Download Case Study (PDF - 377 KB) Adobe PDF file

Challenge

  • Simplify the IT and communications environment to increase efficiency and lower cost
  • Raise service levels within stores by improving network availability and reliability
  • Replace aging analog communications infrastructure with a converged voice and data network

Solution

  • Provides 24-hour network management, including data, voice, paging, and overhead music
  • Delivers custom configurations and reporting from a dedicated management platform
  • Establishes a single point of contact for incident and change management and reporting

Results

  • Increased network and communications availability to improve the customer experience
  • Streamlined network and communications operations and reduced costs by up to 15 percent
  • Decreased incident ticket volume by 75 percent by stabilizing the network

Let Us Help