Environmental Nonprofit Eases Network Maintenance with Smart Care Service

Altus Consulting helps Organization for Tropical Studies ensure network uptime with Cisco Smart Care Service.

Altus Consulting helps Organization for Tropical Studies ensure network uptime with Cisco Smart Care Service.

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With Cisco Smart Care, we have a very detailed view of the OTS network, so that if there is a problem, it's much easier and faster to go fix it.
- Rafael Campos, Co-founder and product manager, Altus Consulting

Challenge

Ensure that the network is available to capture and send information from biological stations in the forest to research campuses worldwide.

Solution

Altus branded "Smart Connect" service includes Cisco Smart Care offering for proactive network assessments, remote software repairs, and technical support.

  • Cisco Smart Care Service gives Altus Consulting single view of all OTS network devices
  • Altus Consulting's Smart Connect combines Cisco Smart Care with its own support center
  • Both OTS and Altus Consulting gain better quality information about network

Results

OTS has gained a competitive edge and strengthened its environmental commitment.

  • Accelerated network problem resolution
  • Enhanced competitive edge, while furthering environmental commitment
  • Reduced risk of network failure, allowing research and education to be conducted worry-free

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