Environmental Nonprofit Eases Network Maintenance with Smart Care Service
Altus Consulting helps Organization for Tropical Studies ensure network uptime with Cisco Smart Care Service.
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With Cisco Smart Care, we have a very detailed view of the OTS network, so that if there is a problem, it's much easier and faster to go fix it.- Rafael Campos, Co-founder and product manager, Altus Consulting
Challenge
Ensure that the network is available to capture and send information from biological stations in the forest to research campuses worldwide.
- Allow collaboration and data transmission between distant research sites and campuses
- Help ensure that network is connected 24 hours a day, seven days a week
- Ease contract administration, while improving network security and visibility
Solution
Altus branded "Smart Connect" service includes Cisco Smart Care offering for proactive network assessments, remote software repairs, and technical support.
- Cisco Smart Care Service gives Altus Consulting single view of all OTS network devices
- Altus Consulting's Smart Connect combines Cisco Smart Care with its own support center
- Both OTS and Altus Consulting gain better quality information about network
Results
OTS has gained a competitive edge and strengthened its environmental commitment.
- Accelerated network problem resolution
- Enhanced competitive edge, while furthering environmental commitment
- Reduced risk of network failure, allowing research and education to be conducted worry-free
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